3 On Call Specialist jobs in the United Kingdom

Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Center) to join their team, Inside IR35. This is a contract position until 1st March 2026.

Umbrella Pay Rate: £23.64 per hour.

Duties:

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text.
• This includes Call centre-based customer support in response to a high-volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service which is performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility.
• The candidate will be acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service centre Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Level Required:

• An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.

 Responsibilities typically include:

• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.

Do you have experience in a phone-based customer service environment?

Do you pride yourself on providing excellent customer service?

Have you worked within the Financial Services Industry?

If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge.

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Financial Services Specialist to join our team and contribute to the success of our organisation in Uxbridge, London.

We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately.

You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle.

As a Financial Services Specialist, your key responsibilities will include:

• Delivering accurate and timely processing of mortgage administration activities
• Daily interactions with customers and third parties via telephone and in writing
• Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
• Liaising effectively with clients, representing Pepper appropriately
• End-to-end servicing of mortgage/loans from completion through to redemption stage
• Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience

Essential Skills

• Can consistently deliver outstanding customer service
• Previous experience within a phone-based customer service environment.
• Experience of working within the Financial Services Industry
• Confident telephone manner.
• Excellent attention to detail.
• Able to work to tight deadlines
• Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales
• Demonstrate the ability to form productive relationships at all levels
• Demonstrate strong English verbal and written communication skills
• Demonstrate self-reliance and motivation

This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months.

Benefits

• Benchmarked salary of £29,000
• After Induction Training, Hybrid Working (2 days per week in office) is available.
• Private Medical Insurance
• Salary Sacrifice Pension matched up to 8%
• 25 days Holiday plus Bank Holidays
• EAP
• Enhanced Maternity & Paternity
• Wellbeing & volunteering Days
• Eye Care Contribution
• Payroll Giving
• Life Assurance

About Pepper Advantage

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.