80 Onboarding Specialist jobs in the United Kingdom

Job Title: Onboarding Specialist
Location: Warwick (Hybrid - 2 days per week)
Contract: 6 months

Are you passionate about creating a seamless onboarding experience for new team members? Do you thrive in a fast-paced environment where attention to detail is key? If so, we have an exciting opportunity for you to join our dynamic Recruitment Onboarding Team!

As an Onboarding Specialist, you will play a crucial role in ensuring that all regulatory and employment checks are completed accurately.

What You'll Do:

• Delivering quick and efficient front-line email and ticket answering services related to employee onboarding.
• Conducting fully compliant pre-employment checks and creating staff files to agreed SLAs and quality standards.
• Building positive and engaging relationships with key stakeholders, partnering with recruiters and operational areas to ensure a seamless onboarding experience.

What You'll Have:

• Experience within a HR Shared Service function and a strong background in query management aligned with legislative HR processes.
• Proven experience in conducting high-volume background screening processes and verifying right to work.
• Familiarity with Success Factors and SAP is a plus.
• Strong customer service, administration, and communication skills.

If you're ready to take the next step in your HR career and make a difference, we'd love to hear from you!

Apply now to join our client's team as an HR Administrator and be part of something great!

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Elevation Recruitment Group is working with a market leading innovative building products manufacturing company based in Leeds . Due to significant growth, they are looking to recruit a Recruitment & Onboarding Advisor on a full-time, permanent basis.

Reporting into the HR Manager, this role will be responsible for ensuring a quality employee experience, as a Recruitment & Onboarding Advisor your role will include:

• Onboarding new starters and sending out offer letters and contracts
• Supporting managers with recruitment and coordinating interviews
• Act as a first line of enquiry for new starters queries
• Coordinate booking new starters onto inductions and training programmes
• Assisting with job advertisement and CV shortlisting
• Manage accommodation bookings and travel costs for new starters where required

Benefits as a Recruitment and Onboarding Advisor include:

• 25 Days Annual Leave plus bank holidays
• Death in Service
• Free Onsite Car Parking
• Cycle to work scheme

The ideal candidate will have previous experience within a human resources setting, if this sounds like a role for you then please apply now.

The Client Onboarding Specialist will play a key role in delivering exceptional service within the business services industry. This is a permanent role, based in St. Albans, ideal for candidates who are looking for their first career step in a company in which they can develop and progress.

Client Details

This is a rapidly growing organisation based in St. Albans, who is currently looking for a Client Onboarding Specialist to join their friendly team on a full time, permanent basis. The role will be responsible for onboarding new client accounts, and completing all necessary compliance checks, as well as providing regular customer service and aftercare for each client, ultimately building long term relationships internally and externally.

Description

• Act as the first point of contact for client queries, ensuring prompt and professional responses.
• Provide administrative and secretarial support to internal teams and external clients.
• Maintain and update client records with accuracy and confidentiality.
• Coordinate meetings, including scheduling, preparing agendas, and documenting minutes.
• Assist in the preparation of reports and presentations for clients and stakeholders.
• Ensure compliance with company policies and industry regulations during client interactions.
• Collaborate with other departments to enhance client experience and service quality.
• Proactively identify opportunities to improve processes and client satisfaction.

Profile

A successful Client Onboarding Specialist will:

• Have excellent communication skills
• Be able to conduct themselves in a professional manner
• Excellent attention to detail and accuracy
• Able to work well independently and within a team
• Proactive and willing to learn
• Live locally to St. Albans

Job Offer

• A competitive salary, negotiable depending on experience
• Hybrid working arrangement upon successful completion of probation
• Generous holiday allowance, starting at 25 days plus bank holidays
• A permanent position within a supportive and professional environment in St. Albans.
• Career progression opportunities in a number of different areas

Sales Specialist

Crawley (Office-based)

Up to 27,000

Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for a Sales Specialist to join a brilliant team in Crawley.

Key Responsibilities:

• Manage the end-to-end onboarding process for new clients
• Act as the primary point of contact during the onboarding journey
• Support the sales team by following up on leads and qualifying prospects
• Build strong relationships with clients to ensure a smooth transition and ongoing satisfaction
• Maintain accurate records and update CRM systems

What we're looking for:

• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Ability to work independently and as part of a team
• Previous experience in sales, customer service, or onboarding roles is a plus

The Client Onboarding Specialist will play a key role in delivering exceptional service within the business services industry. This is a permanent role, based in St. Albans, ideal for candidates who are looking for their first career step in a company in which they can develop and progress.

Client Details

This is a rapidly growing organisation based in St. Albans, who is currently looking for a Client Onboarding Specialist to join their friendly team on a full time, permanent basis. The role will be responsible for onboarding new client accounts, and completing all necessary compliance checks, as well as providing regular customer service and aftercare for each client, ultimately building long term relationships internally and externally.

Description

• Act as the first point of contact for client queries, ensuring prompt and professional responses.
• Provide administrative and secretarial support to internal teams and external clients.
• Maintain and update client records with accuracy and confidentiality.
• Coordinate meetings, including scheduling, preparing agendas, and documenting minutes.
• Assist in the preparation of reports and presentations for clients and stakeholders.
• Ensure compliance with company policies and industry regulations during client interactions.
• Collaborate with other departments to enhance client experience and service quality.
• Proactively identify opportunities to improve processes and client satisfaction.

Profile

A successful Client Onboarding Specialist will:

• Have excellent communication skills
• Be able to conduct themselves in a professional manner
• Excellent attention to detail and accuracy
• Able to work well independently and within a team
• Proactive and willing to learn
• Live locally to St. Albans

Job Offer

• A competitive salary, negotiable depending on experience
• Hybrid working arrangement upon successful completion of probation
• Generous holiday allowance, starting at 25 days plus bank holidays
• A permanent position within a supportive and professional environment in St. Albans.
• Career progression opportunities in a number of different areas

Sales Specialist

Crawley (Office-based)

Up to 27,000

Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for a Sales Specialist to join a brilliant team in Crawley.

Key Responsibilities:

• Manage the end-to-end onboarding process for new clients
• Act as the primary point of contact during the onboarding journey
• Support the sales team by following up on leads and qualifying prospects
• Build strong relationships with clients to ensure a smooth transition and ongoing satisfaction
• Maintain accurate records and update CRM systems

What we're looking for:

• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Ability to work independently and as part of a team
• Previous experience in sales, customer service, or onboarding roles is a plus

WHO WE ARE

At Global Expansion, we are passionate about delivering a Global EOR solution that provides an exceptional employee experience and a streamlined, cost-effective solution for our clients.

We are experiencing rapid growth and are looking for focused, positive, and energetic people to join our global team.

Why work with us? It’s simple. We offer an incredible culture with lots of growth opportunities. Innovation and creativity are at the top of our list of core values, along with compassion, integrity, and a willingness to get the job done. But we’re not just all about work. We have an exceptional company culture and a leadership team that genuinely believes in balance.

We are building a team that is laser-focused on delivering the best Global EOR solution on the market and would love for you to join us.

Onboarding Support:

· Manage the end-to-end employee onboarding process by collaborating with the Client, Employees, and In-country partners to ensure a seamless and efficient onboarding experience for all stakeholders involved.

· Establish and maintain productive and effective relationships with Clients, Employees, Local Partners, and key internal departments to ensure the delivery of services in accordance with the Client's agreed scope.

· Ensure that all onboarding documentation and systems are accurate, current, and fully aligned with the client's expectations and requirements.

· Schedule and lead introduction meetings and onboarding presentations with employees, coordinating internal teams and providing GX1 system access.

· Guide and support new employees during the initial phase of their employment, ensuring they receive comprehensive information about company policies, procedures, and resources, while maintaining clear and professional communication and updates regarding onboarding processes

·Act as an SME (Subject Matter Expert) for topics such as Employment, Immigration and General queries, using the Local Partners and internal information for knowledge and guidance

· Provide guidance and support in resolving policy and/or contract exceptions requested by Clients/Employees; offering well-considered recommendations.

Onboarding Management

· Establish clear expectations with the client and employee regarding the timelines for onboarding, ensuring that all aspects of the client's expectations are considered in relation to the limitations of the locations. For instance, if this is a new location for onboarding with this client, additional time should be allocated accordingly.

· Utilize the Contract Management system, Juro, to oversee and manage communications between the client, in-country partner, and employee concerning the Employment Agreement.

· Review and verify the contractual templates and comments made by all parties to ensure accuracy and compliance. Engage with the appropriate stakeholders as necessary to facilitate the timely management of the onboarding process.

· Proactively monitor and manage the durations for onboarding, analyzing the subsequent key steps to ensure that preparatory work is completed in advance, thereby avoiding any impediments to progress.

· Establish a clear target start date for the onboarding, while anticipating potential challenges and obstacles on behalf of the client, and preempting any possible delays.

· Once onboarding is completed and the information is shared with all internal stakeholders within the board. Ensure the Employee Experience team is supported with any relevant information concerning an employee to support the successful management following onboarding.

Onboarding Care:

· Manage all onboarding activities to ensure new employees feel supported and integrated into their End Client company culture.

· Collaborate with Business Development, Operations, Finance and Client Services teams to ensure a consistent and high-quality employee experience.

· Identify negative feedback or potential issues and escalate them to the appropriate business units for resolution.

· Work closely with relevant teams to ensure timely and effective resolution of employee concerns, throughout their onboarding journey maintaining high satisfaction levels.

· Address and resolve employee inquiries and concerns within pre-agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

· Monitor and manage the effective service delivery of Local Partners, whilst building strong and productive relationships.

· Meet regularly with GX stakeholders to evaluate and implement services within the Client's scope.

· Support and prepare for regular Client review meetings; present information as requested (Open cases, end dates, terminations, costs etc.)

· Monitor and update the Client/Employee Dashboard within GX1 (Human Capital Management) system with all processes related to your assigned clients the onboarding, employment, payroll instructions, expenses and invoices and general queries.

· Responsible for ensuring all services are provided in line with service level agreements

· Provide regular updates to management regarding employee feedback, trends, and areas for improvement.

Location: Leeds, Hybrid working

Starting Salary: £26,000 per year

Fixed Term Contract until 31st December 2025

At Arbor, we’re on a mission to transform the way schools work for the better. 

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. 

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. 

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. 

We are looking for a highly organised and customer centric Digital Onboarding Specialist to join our Implementation team and help us manage onboarding projects with schools moving to our MIS. The remit and focus of the role is to oversee the onboarding of schools that are utilising our Digital Onboarding process. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a communicative and diligent person, this is the role for you.

• Managing onboarding projects with schools moving to a Key Group MIS.
• Managing the data migration process and ensuring tasks are completed by the school on key dates.
• Creating and maintaining our onboarding resources (Arbor Training Hub, Help Centre), to support all schools onboarding to Arbor.
• Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams. 
• Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. 
• Managing risk, change and escalation as appropriate.
• Being a point of contact as an onboarding specialist providing excellent customer service and ability to speak with confidence about moving to Arbor 
• Planning mitigation against risk and providing solution
• Responsible alongside the Digital Onboarding Team Lead for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools.
• Supporting the Programme teams with project administration
• Utilise company software systems to cleanse data and generate accurate client reports for the project & programme teams

Requirements

• Experience working in either a project, customer support, admin or software background desirable
• Ability to work as a team player and willingness to get stuck in
• Effective communication with customers, ability to understand their needs, communicate instructions clearly and make complex technical information simple 
• Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects
• Ability to interpret data in order to understand schools needs and develop schools insights
• Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios
• Ability to find solutions that will deliver outcomes
• Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high standard 
• Willingness to travel to client sites

Benefits

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
• Private Dental Insurance with Bupa
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching)
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

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We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:


Please note: We are unable to provide visa sponsorship at this time.