Explore numerous online support job opportunities suitable for remote work or office settings. These roles involve providing 5 Online Support jobs in the United Kingdom
Customer Support Advocate (Europe - Remote)
Posted 27 days ago
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Job Description
tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it:
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself:
Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
What you will be working on?As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.
- Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Create bug reports to escalate to engineering.
- Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product.
- Act as a "feature champion" to educate the product & engineering teams about users' needs.
- Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit.
For this position, we are aiming to service customers across European timezones. Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates.
Requirements
For this position, we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered.
We’re aiming for a start date no earlier than November 3, 2025.
We're looking for someone who:
- Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product.
- Cares about the impact their work has on the team and the company.
- Has a keen eye for detail and eagerness for constant improvement.
- Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements.
- Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.
Benefits
The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.
- A supportive and caring team environment, where you are trusted, not managed.
- The total budget for this role is within US$78,300 - US$06,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation.
- We also offer an extra incentive into our equity with RSUs through our $H ST token .
- Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as paid sick leave and parental leave when needed.
- Mental-health and emotional support with therapists on call through Slack.
- Recognized on Inc.’s list of Best Workplaces for 2023 .
Principal Support Engineer (Remote - EMEA)
Posted 18 days ago
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Support Engineer in EMEA.
This role is an opportunity to take on technical leadership in a global, fully remote support team. You will partner with enterprise clients to ensure the stability, scalability, and optimization of their PostgreSQL-based data platforms. The position involves guiding best practices, troubleshooting complex environments, and mentoring others within the support function. You will play a key role in incident resolution, analytics-focused support, and technical enablement, helping customers maximize performance in cloud-native and hybrid infrastructures. If you thrive in dynamic environments, enjoy solving complex challenges, and want to make a tangible impact on client success, this role provides the platform to do so at scale.
Accountabilities
As a Principal Support Engineer, your responsibilities will include:
- Providing expert-level support for PostgreSQL-based data solutions across diverse client environments.
- Leading and coaching a specialized analytics-focused support pod to strengthen technical capabilities.
- Acting as a subject matter expert, prioritizing and managing multiple open cases while ensuring timely resolution.
- Troubleshooting and diagnosing database performance issues, integrating monitoring solutions, and improving reliability.
- Designing troubleshooting strategies for containerized solutions in cloud and on-premise environments.
- Escalating unresolved issues to internal teams while driving incident management under pressure.
- Developing documentation, runbooks, and best practice guides for internal and customer use.
- Collaborating cross-functionally with development, product management, and sales teams to ensure a seamless customer journey.
Requirements
The ideal candidate will bring:
- 10+ years of overall experience, with at least 6 years in data warehouse solutions focused on PostgreSQL.
- Deep knowledge of SQL parallel processing, data warehousing concepts, and analytical query optimization.
- Strong Kubernetes expertise, including architecture, YAML configuration, Helm, and cloud-native deployments.
- Proficiency in monitoring and logging tools (Prometheus, Grafana, ELK), as well as storage provisioning.
- Hands-on scripting (Python, Bash, PowerShell, YAML) and programming (C, C++, Java, or .Net) experience.
- Strong experience in cloud environments (AWS, Azure, GCP) and intermediate/advanced knowledge of Red Hat OpenShift.
- Ability to mentor junior/mid-level engineers and lead critical incident calls.
- Strong troubleshooting, communication, and time-management skills, with a focus on ownership and accountability.
- Preferred: Red Hat Linux certification (RHCE), PostgreSQL Professional Certification, OpenShift Administrator certification, or exposure to AI/ML and GenAI applications.
Benefits
This role offers a wide range of benefits, including:
- Fully remote work setup with global team collaboration.
- Competitive compensation package with region-specific benefits.
- Wellness programs such as access to CuraLinc and Wellness Fridays.
- Flexible paid time off to promote work-life balance.
- Comprehensive healthcare, financial, and parental support programs.
- Professional growth opportunities, certifications, and continuous learning support.
- An inclusive and diverse culture built on trust, respect, and innovation.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Remote Office Support Work from Home Assistant
Posted 2 days ago
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Job Description
Work from Home Office, Data Entry Remote Part-Time/Full-time Job
About the Job Position:
This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.
About Us:
Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.
Some of the Industries in Which We Work.
* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/ChangesQualifications:
* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.Skills:
* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.Job Perks:
* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.Salary:
This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.
Experience:
This is an introductory position and training is provided to successful candidates.
Application:
We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.Sincerely,
Top Level Promotions HR DepartmentCustomer Support Polish-Speaking - Remote role located in Greece
Posted 4 days ago
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Job Description
Position: Customer Support
Work model: Remote (based in Greece)
Location: Greece
Employment type: Full-time
Join an international team in sunny Greece! As a Customer Expert , you’ll work for one of our well-known international clients , supporting their customers via phone, chat, and email. You’ll make sure every customer enjoys excellent service and feels valued in every interaction.
What You’ll Do
- Communicate with customers via phone, chat, and email
- Track and manage cases to ensure timely resolution
- Maintain high customer satisfaction and represent the brand with professionalism
- Build strong, positive relationships with partners and customers
- Work towards achieving personal and team targets
Requirements
What You Bring
- Fluent Polish (both written and spoken)
- Good English skills (min. B2 level)
- Excellent communication and problem-solving abilities
- Basic computer skills and tech confidence
- Team spirit, adaptability, and a proactive mindset
Benefits
What We Offer
- Relocation support: flight tickets covered, 2 weeks hotel accommodation with breakfast, and full assistance finding your new home (at no cost to you)
- Competitive salary package: fixed monthly pay + 2 extra salaries per year + performance bonus
- Additional benefits: health care, Sunday & public holiday pay (200%), and exclusive discounts
- Training & career development: full onboarding with certified instructors and clear growth opportunities
- Vibrant workplace: community activities, social initiatives, and free online Greek lessons
Apply now and start your new life under the Aegean sun!
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