355 Operational Excellence Consultant jobs in the United Kingdom

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

Who we are

Reinvigoration is a leading global expert operations consultancy and enterprise platform provider enabling organisations to transform their operations and deliver excellence with certainty, every time.

We partner with operations leaders, supporting them in transforming their operations and solving their challenges whilst enabling a culture of excellence that lasts long into the future.

We have created a culture where people thrive by being their true, authentic self. We value and promote diversity in all senses and our inclusive culture ensures that every voice counts, irrespective of their role within our organisation.

The role

Your Main Responsibilities as a Associate Consultant:

• Client facing role, working hands-on with clients to assess their organisation, people, and processes, making and executing recommendations for improvements
• Manage the delivery of workstreams, plans, documentation, and BAs under more Senior Consultants in larger engagements
• Fully manage some client engagements as a developmental stretch
• Contributing strong business analysis skills during projects, overseeing Business Analysts to perform exceptional process mapping, data collection and data analysis duties – often this will require that the Consultant plays an active hands-on role in these duties
• Working with clients to support and coach their people in improvement methods
• Identifying opportunities for the sale of all Reinvigoration propositions based on needs
• Achievement of sales opportunities under the development and guidance of more experienced Senior Consultants, Principal Consultants and Leadership
• Management of tender responses and proposal creation to handle the sales aspect that comes prior to hands-on project delivery
• Producing project artefacts and documentation with a high degree of visual presentation and written skills
• Analysing data using traditional database/excel skills
• Conducting qualitative and quantitative data analysis to enable decisions to be made within projects, and to evidence project outcomes and business cases
• Mapping processes using a range of process mapping tools
• Producing policies, standard operating procedures, RACIs, toolkits and other operational artefacts for transformation implementation within clients
• Managing client SME stakeholders
• Facilitation of workshops with clients
• Leading training course delivery and preparation
• Supporting the creation of new products and learning material through contribution to storyboards, slides and production of written content
• Producing quality PowerPoint presentations to an industry leading commercially publishable standard

Your Background & Skillset:

Mandatory Skills

• A minimum of 5 years experience of internal or external consulting in process improvement
• Exceptional command of English language and must be a perfectionist with respect to outstandingly beautiful reports and slides
• Must have experience of producing proposal presentations for project sales, with experience of managing tender responses
• Strong business and data analysis skills
• Lean or other process improvement experience
• Consulting experience within another similar external consultancy
• Ability to manage client stakeholders at all levels
• Expert use of Microsoft Excel
• Proficient in the delivery of training courses
• Excellent verbal communication skills, confidently facilitating client workshops
• Ability to manage own time effectively to achieve deadlines. As this role is home-working at times, you must be able to pro-actively complete work rather than wait for tasks to be allocated to you

Desired Skills

• Operating Model Design and Business Architecture
• Formal qualifications in Business Administration, CI, Lean, Operational Excellence, Agile, PRINCE2, Business/Data Analysis, Data Visualisation
• Data science and visualisation skills (Power BI etc)
• Digital transformation

The location

The role is based from home and will involve travel across the UK to client sites.

Due to the nature of the work undertaken, all our roles are subject to a DBS and National Security Vetting checks either before or upon commencement of employment.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to perform at your best - please let us know so we can best support you to make any adjustments required.

• Lead diagnostic assessments of client operations to identify areas for improvement and develop actionable recommendations.
• Design and implement strategies for operational efficiency, including process re-engineering, lean management, Six Sigma, and supply chain optimization.
• Facilitate workshops and training sessions for client teams on operational excellence principles and tools.
• Develop robust performance measurement frameworks and key performance indicators (KPIs) to track progress and success.
• Manage client relationships at senior levels, building trust and ensuring client satisfaction.
• Lead and mentor project teams, guiding them through complex analytical and implementation phases.
• Prepare and deliver high-quality reports, presentations, and business cases to senior management.
• Contribute to the firm's intellectual capital by developing new methodologies and thought leadership.
• Identify opportunities for business development and support proposal development.
• Stay abreast of industry trends and best practices in operational improvement.

• Master's degree in Business Administration, Engineering, Operations Management, or a related field.
• Extensive experience in management consulting or in-house operational improvement roles, with a strong focus on operational excellence.
• Proven expertise in methodologies such as Lean, Six Sigma (Black Belt certification preferred), TQM, and process mapping.
• Demonstrated ability to lead complex change initiatives and deliver significant business impact.
• Excellent analytical, problem-solving, and quantitative skills.
• Superior communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strong project management skills and experience managing diverse teams.
• Ability to work autonomously and effectively in a remote environment.
• Experience across multiple industries is a plus.

• Lead diagnostic and design phases of operational improvement projects for clients.
• Analyze current business processes to identify bottlenecks, inefficiencies, and areas for optimization.
• Develop and implement strategies to improve operational performance, reduce costs, and enhance quality.
• Utilize methodologies such as Lean, Six Sigma, and process re-engineering.
• Manage project teams, ensuring effective delivery of solutions and client satisfaction.
• Develop compelling business cases for proposed changes and track their financial impact.
• Facilitate workshops and training sessions for client teams on operational excellence principles.
• Build and maintain strong relationships with client stakeholders at various levels.
• Stay current with industry best practices and emerging trends in operational management.
• Contribute to the development of proprietary tools and frameworks within the practice.

• Bachelor's or Master's degree in Engineering, Business, Operations Management, or a related discipline.
• Extensive experience in management consulting or a similar role focused on operational improvement.
• Demonstrated expertise in Lean, Six Sigma (Green or Black Belt certification preferred), and process improvement methodologies.
• Proven ability to lead client projects and manage cross-functional teams.
• Strong analytical, problem-solving, and quantitative skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to travel to client sites as needed.
• Experience in a specific industry vertical is a plus.

• Lead projects focused on operational efficiency and effectiveness.
• Analyze business processes and identify areas for improvement.
• Implement Lean, Six Sigma, and other continuous improvement methodologies.
• Optimize supply chain and logistics operations.
• Develop and implement performance measurement frameworks.
• Facilitate workshops and training sessions for client teams.
• Manage project timelines, budgets, and deliverables.
• Advise senior management on strategic operational decisions.
• Drive change management initiatives to ensure sustainable results.
• Contribute to business development and proposal creation.

• Bachelor's or Master's degree in Engineering, Business, Operations Management, or a related field.
• Minimum of 7 years of experience in operational consulting or a similar role within industry.
• Proven expertise in Lean Manufacturing, Six Sigma (Green Belt or Black Belt preferred), and process optimization.
• Strong analytical and quantitative skills.
• Excellent project management and leadership abilities.
• Proficiency in data analysis and visualization tools.
• Strong communication, presentation, and interpersonal skills.
• Experience in managing complex change initiatives.
• Ability to travel to client sites as required (frequency will vary).

• Lead and manage consulting projects focused on operational improvement, process re-engineering, and cost optimization.
• Conduct detailed diagnostic assessments of clients' operational functions, value chains, and business processes.
• Identify key areas for improvement and develop data-driven recommendations.
• Design and implement strategies for enhancing efficiency, quality, and customer satisfaction.
• Facilitate change management initiatives and ensure effective adoption of new processes.
• Develop performance metrics and dashboards to track progress and measure impact.
• Collaborate with cross-functional teams to integrate operational improvements across the organization.
• Manage project timelines, budgets, and resources effectively.
• Build strong, trusted advisor relationships with client stakeholders.
• Mentor junior consultants and contribute to the firm's knowledge base in operational excellence.

• Master's degree in Business Administration, Engineering, Operations Management, or a related field.
• Minimum of 7 years of experience in management consulting or a similar advisory role, with a specialization in operational improvement.
• Proven track record of successfully delivering significant operational transformations for clients.
• Expertise in methodologies such as Lean, Six Sigma, and process mapping.
• Strong analytical, problem-solving, and quantitative skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Experience with project management tools and techniques.
• Ability to work independently and lead teams in challenging client environments.
• Willingness to travel to client locations as needed.
• Deep understanding of various industry operational models.