1,977 Operations Managers jobs in the United Kingdom

Job Title: Merchant Operations Manager

Location: London, UK

Job Type: Full-time contract, Until 27/02/2026

Summary:

• With this role within the Merchant Operations team, you will have the opportunity to streamline and improve critical operations for Client merchants across the UK. With a direct impact on the efficiency and effectiveness of our merchant processes, you will drive initiatives aimed at optimising merchant experience and operational excellence across the merchant base. This is not a one-person task, though, and to achieve success, you will collaborate with other local and regional operations teams, external vendors and, most importantly, with our commercial teams, who represent the needs and wants of our Merchant Partners.

• We are looking for a well-rounded individual who is experienced in influencing and managing both internal and external stakeholders. You should be able to apply your analytical and commercial skills to real-world problems, and possess a strong bias for operational excellence. If you are looking to grow in a dynamic environment and possess a great combination of commercial and operational acumen, this role is for you.

Responsibilities:

• Manage merchant products and service partnerships (e.g., delivery-only kitchens pilots, financing, rebates, marketing levers) from ideas to scaled playbooks

• Manage strategic partnerships with external providers , overseeing deal support, pipeline follow-ups, and contract finalization

• Find and fix friction in the restaurant experience: order accuracy, on-time preparation, clear communications, refunds, and disputes.

• Lead cross-functional projects with Product, Legal, Marketing, Sales, and Operations to improve our restaurant tools and offerings.

• Build models, dashboards, and experiments to size opportunities, validate solutions, and guide prioritisation.

• Work in a fast-paced environment while ensuring projects continue progressing to completion despite ambiguous conditions and tight deadlines

• Report performance and insights to leadership; codify playbooks that raise the bar for operational excellence.

Required:

• Bachelor or advanced degree in business analytics, business administration, engineering, mathematics, politics, physics, economics, econometrics or equivalent

• 3 to 5 years of relevant experience in strategy, business operations, consulting, project/ program management, category management, and/or investment banking

• Business acumen and sound judgment, with a clear understanding of financial drivers and their impact on outcomes.

• Strong operational and process-oriented mindset essential for understanding and optimising complex processes

• Strong interpersonal skills with the ability to work effectively across multiple teams and stakeholders in a fast-paced, cross-functional environment.

• Excellent verbal and written communication. You can craft a compelling business case and pitch it to senior leaders, confidently telling a data-backed story that helps secure buy-in.

• Data analytics and technical skills:

• Spreadsheet modelling (Excel/ Google Sheets)

• Basic Proficiency in SQL (with willingness to upskill)

Business Operations Manager – Sheffield

Our client is a forward-thinking, highly regarded law firm with a strong reputation for delivering outstanding legal services. They are now seeking a talented and driven Business Operations Manager to join their team on a permanent basis.

This is a pivotal role at the heart of the firm’s operations, where you will lead the business support unit, oversee a team of up to 20 people, and drive continuous improvements across processes, systems, and performance. Working closely with partners, the COO, project managers, and fee-earners, you will have the opportunity to shape how the firm operates and contribute directly to its long-term success.

Key Responsibilities

• Lead and manage the business support function, providing clear direction and fostering a high-performing culture.
• Oversee financial operations, including budgeting, billing, and reporting, ensuring accuracy and efficiency.
• Design and implement operational improvements to streamline processes and maximise productivity.
• Manage HR functions, from recruitment and onboarding to staff development and performance management.
• Ensure full compliance with industry regulations and best practices.
• Oversee facilities, health and safety, and supplier management, ensuring smooth day-to-day operations.
• Play a key role in shaping and delivering strategic business plans.
• Inspire, mentor, and support team members at all levels, encouraging professional growth and accountability.

About You

• Proven experience in business operations and people management within a law firm.
• Strong financial acumen, with expertise in budgeting, reporting, and cost control.
• Excellent leadership skills with the ability to build and motivate high-performing teams.
• In-depth knowledge of legal sector compliance and regulation.
• Proactive, solutions-focused, and confident in driving positive change.
• Highly organised, with the ability to balance multiple priorities in a fast-paced environment.
• Proficient in IT systems, case management software, and Microsoft Office.

What’s on Offer

• A collaborative, supportive, and professional working culture.
• Genuine career progression opportunities within a leading law firm.
• Competitive benefits package including pension, life assurance, and private medical.
• Hybrid working options for greater flexibility.
• 27 days annual leave plus a holiday purchase scheme.

This is a fantastic opportunity for an experienced operations professional who thrives on making an impact and enjoys working in a dynamic legal environment.

Please note: Due to the high volume of applications, we are unable to provide individual feedback. If you have not heard from us within 5 days, please assume you have not been successful on this occasion. By applying for this role, you consent to Jo Holdsworth Recruitment holding your details for 30 days and contacting you via the information provided.

(Jo Holdsworth Recruitment – Recruitment Agency)

Business Operations Manager Sheffield

Our client is a forward-thinking, highly regarded law firm with a strong reputation for delivering outstanding legal services. They are now seeking a talented and driven Business Operations Manager to join their team on a permanent basis.

This is a pivotal role at the heart of the firms operations, where you will lead the business support unit, oversee a team o.

WHJS1_UKTJ

Lightning Reach is on a mission to be the leading global platform that seamlessly connects people to personalised financial and wellbeing support, empowering them to improve their financial health and thrive. We are looking for our first BizOps hire, to work directly with our COO and help to shape how the business operates as we scale.

This role is perfect for someone who thrives in fast-moving environments, enjoys solving challenges, and wants to make a real difference in a mission-driven tech-for-good organisation.

This is a broad, hands-on role with lots of variety. You must be scrappy, resourceful and willing to do unglamorous work - but you’ll have the opportunity to take ownership of key operational areas, shape your own role and work across the business at multiple levels, with a front-row seat to how we run and scale a mission-driven business. Experience across operations, delivery, and project leadership is a plus - but passion and the ability to learn fast matter most.

Responsibilities:

• Hands-on operations: Own varied tasks to ensure smooth operation of the business.
• Data driven actions: Identify, quantify, and act on opportunities, measuring and iterating quickly.
• Unblock: Spot potential bottlenecks or obstacles and proactively fix them.
• Operational excellence: Drive efficiency improvements, remove friction and ensure alignment.
• Project management: Solve problems, track outcomes and deliver real impact.
• Culture leader: Enable an outcome driven working environment and scale our team.

Requirements

Required

• Thrive in a varied role - just as happy ordering birthday gifts for the team, reviewing a contract or implementing launch plans for new customers.

• Quick learner - able to pick up new tasks independently without documented processes, taking initiative and proactively asking for support when needed.
• A doer - extremely organised, detail-oriented and comfortable juggling multiple priorities.
• Adaptable - comfortable within startups, collaborating across teams and working within fast-paced growth-driven environments.
• Innovative - driven to proactively test solutions, experimenting with new ideas, and continuously learning from outcomes.
• Data-driven - consistently using insights to guide decisions, iterate and measure success.
• Mission focused - excited about building something that helps people in need.

Nice to have

• Operations: Experience with contract/supplier management, process improvement, operational planning, and implementation linked to wider company strategy.
• Execution & delivery: Background in project management and/or business analysis.
• People & team development: Experience developing, hiring, and scaling teams.
• Lived experience: Applicants with personal experience of financial hardship, or have received support from charitable organisations are strongly encouraged to apply
• Diversity: We believe that diversity brings strength and fosters innovation, and are seeking candidates from a range of backgrounds, including gender identity, race, ethnicity, nationality, religion, sexuality, disability.

Benefits

• Leave Package
• Work From Home
• Training & Development
• Stock Option Plan

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. 

The role 

As the Senior Business Operations Manager within our Business Excellence team, you’ll be responsible for the oversight of the workforce planning, intelligent operations, and training and knowledge management functions within Bionic. You’ll also be responsible for key areas within Bionics transformation, across the adoption of technology in workforce and digital management and ensuring our people continue to have industry leading training & knowledge content.  

What you’ll be doing 

Reporting to the Head of Business Excellence, you’ll be: 

• Accountable for the workforce planning strategy via the Workforce Management Lead inclusive but not limited to forecast development, budget, demand management, intraday and resourcing  

• The business owner of Bionics' Contact Centre vision enabling Bionic to maximise benefit realisation from our current and future tech/digital investments 

• Managing and creating benefit cases across the functions  

• Leading the implementation of the Bionic Knowledge Management System, including configuration, content deployment, user administration and roadmap via the Knowledge Management Lead 

• Accountable for the delivery of high-quality knowledge articles (agent & customer facing) that prioritise accuracy, clarity and accessibility as well as alignment with brand standards 

• Responsible for the Bionic Sales/Service training team, to ensure onboarding and continuous training and development of our agent teams, along with supporting the developing and adoption of our Learning Management System. 

Essential skills & experience required

• Good level of experience in a knowledge management/content and training role within a contact centre/sales environment  

• Good understanding of workforce planning  

• Good understanding of contact centre technologies including AI 

• Proven management experience leading a multi-functional support team 

• Proven stakeholder management 

• Proven project management skills 

• Familiarity with learning management tools 

• Expert skills in power point and course creation  

• Analytical skills 

Desirable skills & experience 

• Salesforce/AWS Connect  

• Product Management knowledge 

• Digital Channel shift – moving customers from voice to digital sales/service channels 

The interview process 

• Initial conversation with the Talent Acquisition Lead 

• First stage, Teams interview with the Hiring Manager 

• Second stage, in-person task based interview with the Hiring Manager and a wider team member 

• Final stage interview with Exec member 

About Bionic Group 

Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. 

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. 

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. 

Benefits 

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. 

Enhance your health & wellbeing

Who we are:

ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.

Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate.

What will you do?

• Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights.
• Perform operational analyses and create presentations, with active participation in commercial meetings.
• Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner.
• Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools.
• Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization.
• Calculate manager objectives to generate accurate bonus letters.
• Assess and calculate semester results, followed by review sessions with directors.

What we are looking for?

• Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field.
• 1-2 years of relevance experience (Internship experience included).
• High degree of competency within MS Office, especially within Excel (Data Visualisation).
• Dynamic, rigorous, and proactive with good interpersonal and communication skills.
• Excellent analytical and synthesis skills.

What we offer:

• Competitive basic salary accompanied by an attractive bonus based on your performance.
• Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance.
• Pension scheme with company contributions up to 6%.
• A challenging position in a fast-growing company with a quick career development for its best talents.

Any doubts?

Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Who we are:

ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.

Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate.

What will you do?

• Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights.
• Perform operational analyses and create presentations, with active participation in commercial meetings.
• Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner.
• Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools.
• Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization.
• Calculate manager objectives to generate accurate bonus letters.
• Assess and calculate semester results, followed by review sessions with directors.

What we are looking for?

• Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field.
• 1-2 years of relevance experience (Internship experience included).
• High degree of competency within MS Office, especially within Excel (Data Visualisation).
• Dynamic, rigorous, and proactive with good interpersonal and communication skills.
• Excellent analytical and synthesis skills.

What we offer:

• Competitive basic salary accompanied by an attractive bonus based on your performance.
• Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance.
• Pension scheme with company contributions up to 6%.
• A challenging position in a fast-growing company with a quick career development for its best talents.

Any doubts?

Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Company Description

Assured Systems is a leading technology company providing innovative computer solutions to various market sectors including energy, transportation, defense, automation, and medical. With a global presence, the company has offices in the UK and USA and was founded by industry experts with extensive experience. Assured Systems emphasizes quality, reliability, and long-term support while offering cutting-edge technology to ensure everyone in the supply chain remains competitive. Our expert sales team operates as consultants, providing tailored solutions to meet the specific needs of our customers.

Role Description

This is a full-time on-site role for a Business Operations Specialist located in Stone UK. The applicant MUST LIVE WITHIN 25 MILES OF STONE, UK. The Business Operations Specialist will be responsible for managing and improving business processes, conducting thorough business analysis, and ensuring efficient operations. Daily tasks include collaborating with teams, analyzing data to inform decision-making, providing exceptional customer service, and communicating effectively with stakeholders to support business objectives.

Qualifications

• Strong skills in Business Operations and Business Analysis
• Proficient in Analytical Skills to interpret and utilize data effectively
• Excellent Communication skills, both written and verbal
• Exceptional Customer Service skills to ensure client satisfaction
• Ability to work independently and collaboratively in an on-site setting
• Experience in the technology or related industry is a plus
• Experience with digital transformation advantageous
• Experience with SAP Business One advantageous
• Bachelor's degree in Business, Operations Management, or related field desirable

Competitive salary for the right candidate. Please contact us directly for more information.