4,228 Operations Professionals jobs in the United Kingdom

Who we are:

ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.

Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate.

What will you do?

• Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights.
• Perform operational analyses and create presentations, with active participation in commercial meetings.
• Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner.
• Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools.
• Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization.
• Calculate manager objectives to generate accurate bonus letters.
• Assess and calculate semester results, followed by review sessions with directors.

What we are looking for?

• Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field.
• 1-2 years of relevance experience (Internship experience included).
• High degree of competency within MS Office, especially within Excel (Data Visualisation).
• Dynamic, rigorous, and proactive with good interpersonal and communication skills.
• Excellent analytical and synthesis skills.

What we offer:

• Competitive basic salary accompanied by an attractive bonus based on your performance.
• Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance.
• Pension scheme with company contributions up to 6%.
• A challenging position in a fast-growing company with a quick career development for its best talents.

Any doubts?

Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Company Description

Assured Systems is a leading technology company providing innovative computer solutions to various market sectors including energy, transportation, defense, automation, and medical. With a global presence, the company has offices in the UK and USA and was founded by industry experts with extensive experience. Assured Systems emphasizes quality, reliability, and long-term support while offering cutting-edge technology to ensure everyone in the supply chain remains competitive. Our expert sales team operates as consultants, providing tailored solutions to meet the specific needs of our customers.

Role Description

This is a full-time on-site role for a Business Operations Specialist located in Stone UK. The applicant MUST LIVE WITHIN 25 MILES OF STONE, UK. The Business Operations Specialist will be responsible for managing and improving business processes, conducting thorough business analysis, and ensuring efficient operations. Daily tasks include collaborating with teams, analyzing data to inform decision-making, providing exceptional customer service, and communicating effectively with stakeholders to support business objectives.

Qualifications

• Strong skills in Business Operations and Business Analysis
• Proficient in Analytical Skills to interpret and utilize data effectively
• Excellent Communication skills, both written and verbal
• Exceptional Customer Service skills to ensure client satisfaction
• Ability to work independently and collaboratively in an on-site setting
• Experience in the technology or related industry is a plus
• Experience with digital transformation advantageous
• Experience with SAP Business One advantageous
• Bachelor's degree in Business, Operations Management, or related field desirable

Competitive salary for the right candidate. Please contact us directly for more information.

Want to work for a global, award-winning video performance agency that specialises in contextual video advertising?

I am looking for an Ad Operations Specialist to join a fast-growing performance team. Someone who can get involved with campaign and account management, along with digital analysis and work together within the Ad Operations team.

Responsibilities include:

• Activating, managing and optimising online ad campaigns to ensure maximum performance and revenue.
• Plan & create campaigns across YouTube, TikTok and Meta for key clients to ensure relevance and brand suitability.
• Deliver data-driven, strategic recommendations to optimise campaigns to achieve set KPIs.

• Troubleshooting and resolving ad serving issues, providing seamless delivery across various platforms.
• Collaborating with cross-functional teams to implement and refine ad strategies.
• Analysing campaign data to produce actionable insights and reports.
• Build and maintain strong relationships with key clients to ensure trust and loyalty.
• Post-campaign: Translate data into relevant, actionable and measurable insights.

The Ideal candidate:

• Experience within Ad Operations or a similar field with Google Ads experience.
• Strong analytical skills.
• Excellent attention to detail and strong organisation skills.
• A proactive mindset, with a knack for problem-solving and continuous improvement.
• Proficient in PowerPoint & Excel.
• German or other European language skills are a big plus.
• A university degree or relevant higher education qualification is beneficial.

Benefits include:

• Hybrid working.
• 25 days annual leave plus national holidays.
• Pension contributions.

For more information and to apply for the role, send your CV now.

We Are Aspire Ltd are a Disability Confident Commited employer

Join a Premium Brand: Customer Operations Specialist
Milton Keynes | Fully Office Based Working | £14.31 per hour
Start date: 29th Sept 2025

08:30 - 17:00 with a 1 hour lunch break

Please note that our client wouldn’t consider anyone with any holiday in the first 6 weeks of this role due to training.
Are you passionate about delivering first-class customer experiences and supporting operational excellence? Do you thrive in a fast-paced environment where no two days are the same? Our client, a market-leading name in the automotive finance sector, is looking for a driven and experienced Customer Operations Specialist to join their dynamic team.

About the Role
As a Customer Operations Specialist, you’ll be at the heart of the contact centre's daily operations—balancing customer escalations, complaint resolution, quality assurance, and advisor development. You’ll play a key role in delivering a customer-first experience while driving performance and continuous improvement across the team.

Key Responsibilities
Operational Excellence
• Act as a subject matter expert within the Customer Operations team
• Support day-to-day operations including inbound call handling
• Foster a culture of service excellence, helping to future-proof the team
Customer Escalation & Complaint Resolution
• Be a key escalation point for complex customer issues
• Manage investigations of written and verbal complaints in line with regulatory and internal standards
• Ensure outcomes are fair, timely, and customer-centric
Quality Assurance & Compliance
• Collaborate with QA stakeholders to ensure clear, transparent processes
• Conduct regular spot checks and root cause analysis
• Signpost training needs and contribute to the wider QA framework
Coaching & Development
• Lead bite-sized and refresher training sessions to build advisor expertise
• Drive performance through one-to-one coaching, KPI/OPI review, and motivational engagement
• Support retention efforts through a "Great Place to Work" approach

About You
You’re an experienced contact centre professional with a proven track record in customer care and operational support. You bring energy, resilience, and a customer-obsessed mindset. You know how to balance competing priorities while maintaining high standards of service, compliance, and team engagement.
You’ll need:
• Experience in a dynamic, customer-centric contact centre
• Strong communication and leadership skills
• Confidence in handling escalations and complaints with empathy and professionalism
• A sharp eye for process improvement and performance metrics
• Knowledge of regulatory standards (FCA, DPA, AML, etc.) or a willingness to achieve required accreditations

Why Apply?
Our client offers a unique opportunity to work with a premium brand that’s redefining innovation in the automotive finance space. You’ll be empowered to make a difference, with a team that values collaboration, continuous development, and delivering best-in-class customer experiences.

Credit check and DBS check will be required for this role - this will be obtained by Quality Personnel if successful after interview stage.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.

Want to work for a global, award-winning video performance agency that specialises in contextual video advertising?

I am looking for an Ad Operations Specialist to join a fast-growing performance team. Someone who can get involved with campaign and account management, along with digital analysis and work together within the Ad Operations team.

Responsibilities include:

• Activating, managing and optimising online ad campaigns to ensure maximum performance and revenue.
• Plan & create campaigns across YouTube, TikTok and Meta for key clients to ensure relevance and brand suitability.
• Deliver data-driven, strategic recommendations to optimise campaigns to achieve set KPIs.

• Troubleshooting and resolving ad serving issues, providing seamless delivery across various platforms.
• Collaborating with cross-functional teams to implement and refine ad strategies.
• Analysing campaign data to produce actionable insights and reports.
• Build and maintain strong relationships with key clients to ensure trust and loyalty.
• Post-campaign: Translate data into relevant, actionable and measurable insights.

The Ideal candidate:

• Experience within Ad Operations or a similar field with Google Ads experience.
• Strong analytical skills.
• Excellent attention to detail and strong organisation skills.
• A proactive mindset, with a knack for problem-solving and continuous improvement.
• Proficient in PowerPoint & Excel.
• German or other European language skills are a big plus.
• A university degree or relevant higher education qualification is beneficial.

Benefits include:

• Hybrid working.
• 25 days annual leave plus national holidays.
• Pension contributions.

For more information and to apply for the role, send your CV now.

We Are Aspire Ltd are a Disability Confident Commited employer

Our client are looking for an experienced Import operations assistant to join an operations team of five. The successful candidate will primarily be responsible for completing import customs clearances and entries, using our ASM Sequoia system.

While the role focuses on customs clearance & deliveries there will also be opportunities to gain experience in wider import operations, including:

• Liaising with overseas agents and customers
• Organising deliveries
• Preparing quotations and freight rates
• Supporting colleagues with other operational duties

Training can be provided on non-customs related import processes.

Key Requirements

• Minimum 18 months to 2 years’ experience in import customs clearances/entries
• Familiarity with ASM Sequoia preferred but not essential
• Strong communication skills, both written and verbal
• Excellent attention to detail and organisational ability
• Proactive, with a willingness to learn and adapt
• Experience with Boxtop software would be advantageous but is not essential.

Benefits

• 20 days annual leave (plus bank holidays)
• Auto-enrolment pension scheme
• Training and development opportunities within a supportive team environment

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson

Customer Operations Specialist

12-month temporary contract

£14.31 per hour

Hours of work: Monday – Friday 09.00 - 17.00 (30 minute lunch break)

Start Date – 29th September 2025

Fully office based

We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes.

Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training.

Job purpose: Customer Operations Specialist

In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions.

Responsibilities: Customer Operations Specialist

Operational Duties

• You are a key subject matter expert within Customer Operations and assist in all operational duties within the contact centre including inbound calls. You’ll actively take part in creating a customer centric culture and future proof the team to serve customer needs.

Customer Escalation

• You will act as a point of escalation to support the customer’s demands and needs.
• You will be responsible for delivering fair, consistent and prompt investigations of written and verbal complaints in accordance with the company guidance and case handling rules with the best customer outcome in mind.

Quality Assurance

• To manage our Quality Assurance stakeholders to ensure clear and transparent processes and end to end reporting, to include management escalation and agent route cause analysis. You will also sign post-training needs and carry out spot checks in line with our Quality Assurance Framework.

Coaching & Development

• Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement.
• You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area.

Skills / Experience: Customer Operations Specialist

• Experience in a fast paced, customer centric and dynamic environment, gained within a contact centre setting.
• You are confident working in this environment, whilst role modelling professionalism and accuracy.
• You combine your leadership with a great eye for detail, ability to manage competing priorities such as planning, KPI achievement, costs, service levels, complaints, people engagement, people training & development and conversion.
• You will have a great affinity with our fantastic products, enabling you to remain customer focused with willingness to take on and own issues to resolution.

Location: London (Hybrid Working)

We are looking for a detail-oriented and proactive Claims Operations Technician to join our team within the Lloyd’s and London Market. This role offers the opportunity to handle complex claims, ensure compliance with market standards, and provide analytical insights that support decision-making across multiple lines of business.

Key Responsibilities

• Manage and process claims across diverse lines including Political Risk, Cyber, Medical Billings, and Professional Indemnity.

• Operate extensively within the Lloyd’s market , handling both open market and binder claims using CLASS, ECF, and Global XB.

• Produce bordereaux and analytical reports for brokers and capacity providers, ensuring compliance with market and contractual obligations.

• Adjust claims on behalf of delegated authority providers, ensuring accurate reserving, settlement, and timely reporting.

• Liaise with brokers, underwriters, and TPAs to resolve technical claim issues and ensure high service delivery standards.

• Support internal User Acceptance Testing (UAT) and implementation of new claims platforms, identifying areas for improvement and contributing to training documentation.

• Provide training and onboarding to new team members, sharing system knowledge, process documentation, and best practices.

• Ensure compliance with FCA and Lloyd’s reporting standards across claims documentation and bordereaux submissions.

• Deliver management information (MI) reporting , analyzing claims trends and loss performance across multiple business lines.

Skills & Experience Required

• Proven experience in claims operations within the Lloyd’s/London Market.

• Strong knowledge of CLASS, ECF, and Global XB systems.

• Hands-on experience with bordereaux production, claims reporting, and compliance standards.

• Strong analytical skills with the ability to produce accurate and insightful reports.

• Excellent communication skills for building relationships with brokers, underwriters, and internal stakeholders.

• Ability to train, support, and mentor new team members.

• Detail-oriented with a strong focus on compliance, accuracy, and process improvement.

Why Join Us?

• Be part of a leading Lloyd’s market organisation with exposure to high-value and complex claims.

• Gain career development opportunities through involvement in both operational delivery and system transformation projects.

• Work in a collaborative environment where your contributions have real impact.

• Hybrid working model offering flexibility and work-life balance.