2,397 Operations Staff jobs in the United Kingdom

Role Title: Operations Analyst

Duration: 6 month contract

Location: Telford, Hybrid 2/3 days onsite

Rate: up to 224 p/d Umbrella inside IR35

Role purpose / summary

Are you passionate about driving operational excellence and making a real impact across a business? Do you thrive in a fast-paced environment where collaboration, innovation, and continuous improvement are at the heart of everything you do?
We're looking for a proactive and people-focused Business Operations Analyst to join our dynamic team. You'll play a key role in supporting the day-to-day operations of our Practice, helping us deliver smarter, faster, and more consistent services across the board.

What You'll Be Doing

Building strong relationships with stakeholders to streamline processes and improve delivery.
Supporting governance, planning, and reporting activities that keep our operations running smoothly.
Championing continuous improvement-spotting opportunities, sharing best practices, and driving change.
Supporting recruitment, onboarding, and resource planning to ensure we have the right people in the right places.
Providing accurate financial insights and helping us stay on track with budgets and forecasts.
Coaching and mentoring junior team members to help them grow and succeed.

What You'll Deliver

Clear, consistent governance and communications across the Practice.
Timely and accurate reporting on risks, opportunities, and headcount.
A strong contribution to our resourcing strategy and onboarding experience.
A visible presence in the Business Operations community-sharing ideas, leading by example, and being an advocate for change.

Who You'll Work With

You'll collaborate with a wide range of professionals including:
Business Operations Partners & Directors
Practice Leads and Heads of Profession
Finance, HR, and Recruitment Business Partners
PMO Analysts and Workforce Planners

What We're Looking For

A natural collaborator with strong communication and relationship-building skills.
Someone who's detail-oriented, organised, and thrives on solving problems.
Experience in operations, governance, or project support is a plus-but attitude and adaptability matter most.
A passion for continuous improvement and a drive to make things better.

Why Join Us?

You'll be part of a supportive, forward-thinking team that values your ideas and encourages you to grow. Whether you're helping shape strategy, mentoring others, or improving how we work-you'll be making a difference every day

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

About CPPE

Cosmetic Physician Partners Europe (CPPE) is a physician-led network of leading medical aesthetic clinics across the UK and Europe. Building on the success of Cosmetic Physician Partners in the US, we bring together some of the most respected operators in the industry. We partner with world renowned clinic founders and industry experts to help them grow their practices, enhance client experiences, and stay at the forefront of innovation. Along with our physician partners and shareholders, we are committed to a long term vision that focuses on better partnerships, better support, and a culture that lasts.

About the Role

We are seeking a hands-on, results-driven Business Operations Manager to join our Corporate Operations team. In this role, you will lead projects and operational initiatives aimed at driving profitability and embedding best practices across our independently run clinics.

You will work closely with clinics across multiple countries within Europe, helping them achieve sustained revenue growth, optimise cost structures, and maintain operational excellence. This will involve delivering both clinic-level and corporate-level initiatives that strengthen performance and long-term success.

Key Responsibilities

• Partner closely with clinic leaders and staff to roll out targeted initiatives aimed at boosting profitability and operational efficiency.
• Diagnose clinic performance using financial statements (P&L, KPI dashboards, etc.) and other information sources, identify key opportunity areas, and rapidly implement improvements.
• Present clear, actionable recommendations to the Head of Operations and clinic leadership.
• Support clinics undergoing slow growth or performance plateaus with tailored turnaround strategies.
• Act as a connector between central CPPE teams (Marketing, Finance, Ops) and clinic leadership to ensure alignment and accountability.
• Track and report progress of initiatives, including ROI assessments and impact reviews.
• Identify, design, and lead corporate-wide initiatives to maximise profitability across the entire CPPE clinic network.
• Develop tools, processes, and playbooks that make clinic operations more consistent and effective.

Essential Experience Requirements:

• 3–6 years in management consulting or a similar strategic and results-driven role, ideally with a blend of strategy and performance improvement work.
• Strong ability to interpret P&Ls, understand cost structures, and identify profitability levers.
• Experience engaging and influencing senior stakeholders to drive change and align on strategic priorities.
• Exceptional project management skills, proactively managing timelines, resources, and deliverables without requiring follow-up.
• Highly action-oriented, influential without formal authority, and adept at building trust across diverse teams.
• Skilled in driving change with frontline teams and managing stakeholder alignment.
• Strong verbal, written and presentation skills in English.
• Willingness to travel and work on-site with local teams across Europe.

Desirable Experience:

• Fluency in French, German, and or Polish.
• Experience in multi-site healthcare, retail, or hospitality preferred.

About CPPE

Cosmetic Physician Partners Europe (CPPE) is a physician-led network of leading medical aesthetic clinics across the UK and Europe. Building on the success of Cosmetic Physician Partners in the US, we bring together some of the most respected operators in the industry. We partner with world renowned clinic founders and industry experts to help them grow their practices, enhance client experiences, and stay at the forefront of innovation. Along with our physician partners and shareholders, we are committed to a long term vision that focuses on better partnerships, better support, and a culture that lasts.

About the Role

We are seeking a hands-on, results-driven Business Operations Manager to join our Corporate Operations team. In this role, you will lead projects and operational initiatives aimed at driving profitability and embedding best practices across our independently run clinics.

You will work closely with clinics across multiple countries within Europe, helping them achieve sustained revenue growth, optimise cost structures, and maintain operational excellence. This will involve delivering both clinic-level and corporate-level initiatives that strengthen performance and long-term success.

Key Responsibilities

• Partner closely with clinic leaders and staff to roll out targeted initiatives aimed at boosting profitability and operational efficiency.
• Diagnose clinic performance using financial statements (P&L, KPI dashboards, etc.) and other information sources, identify key opportunity areas, and rapidly implement improvements.
• Present clear, actionable recommendations to the Head of Operations and clinic leadership.
• Support clinics undergoing slow growth or performance plateaus with tailored turnaround strategies.
• Act as a connector between central CPPE teams (Marketing, Finance, Ops) and clinic leadership to ensure alignment and accountability.
• Track and report progress of initiatives, including ROI assessments and impact reviews.
• Identify, design, and lead corporate-wide initiatives to maximise profitability across the entire CPPE clinic network.
• Develop tools, processes, and playbooks that make clinic operations more consistent and effective.

Essential Experience Requirements:

• 3–6 years in management consulting or a similar strategic and results-driven role, ideally with a blend of strategy and performance improvement work.
• Strong ability to interpret P&Ls, understand cost structures, and identify profitability levers.
• Experience engaging and influencing senior stakeholders to drive change and align on strategic priorities.
• Exceptional project management skills, proactively managing timelines, resources, and deliverables without requiring follow-up.
• Highly action-oriented, influential without formal authority, and adept at building trust across diverse teams.
• Skilled in driving change with frontline teams and managing stakeholder alignment.
• Strong verbal, written and presentation skills in English.
• Willingness to travel and work on-site with local teams across Europe.

Desirable Experience:

• Fluency in French, German, and or Polish.
• Experience in multi-site healthcare, retail, or hospitality preferred.

Business & Delivery Operations Manager

Position Overview

We are seeking a highly capable and driven Business Delivery & Operations Manager to support the Director of Professional Services in shaping and scaling a strategic, outcomes-led service offering that helps clients maximise the value of Actimize’s financial crime detection platforms. This role will play a pivotal part in both shaping internal business operations and enabling high-quality client delivery across financial crime and compliance services. You will operate at the intersection of business management, delivery enablement and partner oversight, acting as the operational engine that keeps internal teams aligned, clients satisfied and the business running predictably. This is a unique opportunity to shape a rapidly evolving service line from the ground up, acting as a trusted advisor and key enabler of growth.

Duties and Responsibilities

• Partner with the Director to forecast headcount needs, assess delivery readiness and support

pricing or contract shaping activities.

• Own the weekly business performance rhythm, including internal dashboards, margin analysis,

delivery health reports, and commercial performance tracking.

• Lead internal readiness planning for new client ramp-ups, from resource mobilisation to

knowledge transfer oversight.

• Lead and support weekly/monthly global calls, ensuring accurate reporting across pipeline,

resourcing, revenue and cost.

• Manage operational engagements from opportunity identification through to delivery.

• Oversee recruitment and onboarding processes, including candidate shortlisting, first-day

coordination, and training facilitation.

• Maintain and optimise business platforms (Salesforce, Kantata/Kimble) for data accuracy and

reporting.

• Prepare high-quality reporting materials for senior stakeholders and clients.

• Work with sales and pre-sales teams to support pipeline conversion through operational inputs

and resourcing strategy.

• Oversee service delivery, ensuring service transition and operational readiness.

• Manage cross-functional, geographically dispersed teams in a matrix structure.

• Identify and mitigate delivery risks, protecting critical path timeframes.

• Collaborate with clients and internal teams to ensure seamless onboarding and service delivery.

• Proactively identify risks and dependencies impacting service delivery and escalate with

solutions.

• Create delivery roadmaps and frameworks to drive consistency, scalability, and high

performance.

• Oversee reporting cadence and governance for active engagements.

• Support with the oversight of partner / Vendor delivery quality, resource availability, attrition risk

and knowledge transfer protocols.

• Design and implement dashboards and reporting tools to provide insights across revenue,

resourcing and delivery operations.

• Conduct data analysis to identify delivery inefficiencies and propose strategic improvements.

• Develop accurate forecasting models for resources and revenue, aligned with business goals.

• Support month-end financial processes including billing and client reporting.

• Act as a strategic advisor to senior leadership, offering insights on resource planning and

operational strategy.

• Drive collaboration across teams, countries, and clients to ensure alignment and delivery

excellence.

• Escalate issues appropriately and influence outcomes through clear communication and

stakeholder management.

• Manage documentation, case studies, timesheets, and cross-departmental collaboration.

• Match resources to opportunities based on skillsets and experience.

• Create resource profiles and offering decks for sales enablement under tight deadlines.

Education & Experience

• 8+ years of relevant industry experience

• Proven experience in business management within the financial services or consulting sector

• Experience in service delivery, transition and operational readiness

• Excellent stakeholder and client management skills

• Advanced Excel skills (macros, pivot tables, data modelling) and data visualisation (Power BI)

• Familiarity with Salesforce, Kimble and other business management platforms

• Ability to manage multiple priorities, meet tight deadlines and lead by example

• Strong analytical, problem-solving and consensus-building capabilities

• Project Management Certification highly desirable

• Power BI expertise

• Prior consulting experience, ideally in a client-facing role within financial services or compliance

operations

• Financial Crime SME domain knowledge, particularly in areas such as AML, KYC, transaction

monitoring or investigations

Inter-Personal Skills

• Self-starter with a strong sense of ownership and a natural drive to make things happen

• Thrives in fast-paced, evolving environments and is energised by the opportunity to help shape a

growing business line

• Strategic thinker with hands-on execution capabilities

• Commercially minded, detail-oriented, and comfortable navigating ambiguity

• Proactive in identifying opportunities for improvement

• Confident in managing multiple priorities

• Skilled at building relationships across teams and stakeholders

Job Title: Business Operations Manager

Location: Remote – London-based

Employment Type: Full-time

Salary: £90,000 + performance-driven bonus

About the Role

We are working with a leading client seeking a proactive Business Operations Manager to take ownership of their daily payment operations. This pivotal role will focus on driving effective reconciliation practices, ensuring adherence to internal control standards, overseeing vendor partnerships, and delivering outstanding service across all payment channels. You'll be instrumental in building a robust and scalable operational infrastructure that supports future growth.

What You’ll Be Doing

• Manage the full cycle of payment processing and reconciliation activities (across fiat and crypto assets)
• Design, implement, and uphold comprehensive internal control measures
• Maintain and strengthen relationships with key vendors (including PSPs, custodians, and service providers), ensuring service excellence
• Handle operational inquiries promptly, collaborating with internal teams and external partners to resolve issues
• Oversee and report on key operational metrics and performance indicators
• Mentor and develop team members through broad operational exposure and knowledge sharing
• Champion automation initiatives to streamline workflows and enhance efficiency
• Ensure a transparent and scalable fee model is maintained and continually improved

What You’ll Bring

Experience:

• 7+ years’ experience in payment operations, banking, fintech, or financial services environments
• In-depth understanding of reconciliation processes and internal controls
• Solid background in managing vendor relationships and solving operational challenges
• Proven leadership skills with a track record of cross-team collaboration

Bonus Points For:

• Familiarity with International Financial Systems (IFS)
• Exposure to cryptocurrency and digital asset payments operations
• Experience working in fintech startups or scaling environments

Key Attributes:

• Strong operational ownership with a hands-on leadership style
• Meticulous attention to detail and analytical approach to problem-solving
• Excellent communication skills, both verbal and written
• Compliance-focused with a risk-aware mindset
• Collaborative team leader who excels in building high-performing teams

Who we are:

ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.

Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate.

What will you do?

• Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights.
• Perform operational analyses and create presentations, with active participation in commercial meetings.
• Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner.
• Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools.
• Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization.
• Calculate manager objectives to generate accurate bonus letters.
• Assess and calculate semester results, followed by review sessions with directors.

What we are looking for?

• Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field.
• 1-2 years of relevance experience (Internship experience included).
• High degree of competency within MS Office, especially within Excel (Data Visualisation).
• Dynamic, rigorous, and proactive with good interpersonal and communication skills.
• Excellent analytical and synthesis skills.

What we offer:

• Competitive basic salary accompanied by an attractive bonus based on your performance.
• Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance.
• Pension scheme with company contributions up to 6%.
• A challenging position in a fast-growing company with a quick career development for its best talents.

Any doubts?

Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Job Title: Business Operations Manager

Location: Remote – London-based

Employment Type: Full-time

Salary: £90,000 + performance-driven bonus

About the Role

We are working with a leading client seeking a proactive Business Operations Manager to take ownership of their daily payment operations. This pivotal role will focus on driving effective reconciliation practices, ensuring adherence to internal control standards, overseeing vendor partnerships, and delivering outstanding service across all payment channels. You'll be instrumental in building a robust and scalable operational infrastructure that supports future growth.

What You’ll Be Doing

• Manage the full cycle of payment processing and reconciliation activities (across fiat and crypto assets)
• Design, implement, and uphold comprehensive internal control measures
• Maintain and strengthen relationships with key vendors (including PSPs, custodians, and service providers), ensuring service excellence
• Handle operational inquiries promptly, collaborating with internal teams and external partners to resolve issues
• Oversee and report on key operational metrics and performance indicators
• Mentor and develop team members through broad operational exposure and knowledge sharing
• Champion automation initiatives to streamline workflows and enhance efficiency
• Ensure a transparent and scalable fee model is maintained and continually improved

What You’ll Bring

Experience:

• 7+ years’ experience in payment operations, banking, fintech, or financial services environments
• In-depth understanding of reconciliation processes and internal controls
• Solid background in managing vendor relationships and solving operational challenges
• Proven leadership skills with a track record of cross-team collaboration

Bonus Points For:

• Familiarity with International Financial Systems (IFS)
• Exposure to cryptocurrency and digital asset payments operations
• Experience working in fintech startups or scaling environments

Key Attributes:

• Strong operational ownership with a hands-on leadership style
• Meticulous attention to detail and analytical approach to problem-solving
• Excellent communication skills, both verbal and written
• Compliance-focused with a risk-aware mindset
• Collaborative team leader who excels in building high-performing teams

Who we are:

ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.

Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate.

What will you do?

• Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights.
• Perform operational analyses and create presentations, with active participation in commercial meetings.
• Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner.
• Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools.
• Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization.
• Calculate manager objectives to generate accurate bonus letters.
• Assess and calculate semester results, followed by review sessions with directors.

What we are looking for?

• Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field.
• 1-2 years of relevance experience (Internship experience included).
• High degree of competency within MS Office, especially within Excel (Data Visualisation).
• Dynamic, rigorous, and proactive with good interpersonal and communication skills.
• Excellent analytical and synthesis skills.

What we offer:

• Competitive basic salary accompanied by an attractive bonus based on your performance.
• Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance.
• Pension scheme with company contributions up to 6%.
• A challenging position in a fast-growing company with a quick career development for its best talents.

Any doubts?

Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Job Title: Business Operations Analyst (6-9 months project-based contract)

Reports To : Head of Change Management and Projects

Location: London Hybrid working (office and remote)

About Us:

We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes.

Role Purpose:

RED Global are currently implementing a new group-wide CRM solution and associated tools to support it’s ‘end to end’ operational processes (Lead to Cash). This is a new contract position which will join the project implementation team to ensure that processes, procedures, documentation and working practises are aligned and optimised as part of the adoption of the new system.

The role holder will be responsible for working cross functionally within the wider organisation to ensure that stakeholder input is gathered and engagement is maintained throughout the project.

The role holder will be required to quickly gain an understanding of the RED Global’s current operating model (and regional variations) at a detailed level. This will cover all front office and back-office functions and include any variations adopted in different markets or sectors. There will be a need to gain an informed understanding of the specific needs and issues which the CRM project is seeking to address and the expected benefits which support the business case for change.

Key Responsibilities:

• To identify improvement opportunities arising from the introduction of the new CRM system and associated tools/integrations for improvements to processes, cross functional working practices, documentation etc which support RED Global’s operations
• To document proposed changes and provide support materials to assist Project Board members to make decisions
• To consult with internal stakeholders (across all markets/sectors and business functions) seeking to understand specific challenges and cross functional needs when developing change proposals
• To provide weekly progress and status updates to the Project Board and escalate issues as needed
• To facilitate stakeholder ‘buy in’ and adoption once operational/business processes/working practice changes are agreed by the Project Board.
• To document and manage required actions to take advantage of agreed changes so that RED Global can optimize efficiencies and quality for all business functions, operating units and ultimately our clients, candidates and workers.
• To work closely with RED Global’s IT Team to ensure that the new CRM technical solution and integrations are fully aligned with new processes and working practices as required.
• To work closely with the CRM Solution supplier’s Customer Success team during the ‘to be’ scoping and functionality configuration/development stage of the new system
• To support user testing activities including developing test scenario materials where processes, documentation and cross functional interaction is impacted
• To work closely with RED Global’s System Trainer to provide input to and support the creation of initial end user training materials, user guides, video tutorials etc from an operations/business process perspective
• To maintain a library of agreed operational/business process, working practice changes arising from the project, including updated operational/business process workflow documentation.

Key Requirements:

Essential

• Proven operations/ business analysis experience in a professional services environment preferably recruitment
• Competency with Flow Charting tools preferably Visio or similar
• Good working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, etc.)
• Ability to understand the practical implications of technical decisions and identify potential benefits and issues in relation to operational activities
• Ability to deploy excellent interpersonal skills effectively when proactively engaging with Stakeholders from different business areas who have competing priorities/needs
• Excellent communication skills.
• Strong organisational skills and ability to manage multiple tasks simultaneously.
• Flexible and proactive approach with a willingness to learn and adapt.
• Problem-solving skills with the ability to propose changes which will accommodate competing and complex needs of different business functions whilst achieving the ‘best’ result for the whole organisation.

Desirable:

• Operational experience as a recruiter, account manager etc.
• Understanding of information security and data privacy best practices.
• Understanding of tools adopted within the recruitment industry which support business development, sales, marketing, search, delivery, compliance, pay/bill and finance

What We Offer:

• A collaborative, supportive working environment.
• Hybrid working
• Competitive rates.