51,083 Or Manager jobs in the United Kingdom

Job Title: Merchant Operations Manager

Location: London, UK

Job Type: Full-time contract, Until 27/02/2026

Summary:

• With this role within the Merchant Operations team, you will have the opportunity to streamline and improve critical operations for Client merchants across the UK. With a direct impact on the efficiency and effectiveness of our merchant processes, you will drive initiatives aimed at optimising merchant experience and operational excellence across the merchant base. This is not a one-person task, though, and to achieve success, you will collaborate with other local and regional operations teams, external vendors and, most importantly, with our commercial teams, who represent the needs and wants of our Merchant Partners.

• We are looking for a well-rounded individual who is experienced in influencing and managing both internal and external stakeholders. You should be able to apply your analytical and commercial skills to real-world problems, and possess a strong bias for operational excellence. If you are looking to grow in a dynamic environment and possess a great combination of commercial and operational acumen, this role is for you.

Responsibilities:

• Manage merchant products and service partnerships (e.g., delivery-only kitchens pilots, financing, rebates, marketing levers) from ideas to scaled playbooks

• Manage strategic partnerships with external providers , overseeing deal support, pipeline follow-ups, and contract finalization

• Find and fix friction in the restaurant experience: order accuracy, on-time preparation, clear communications, refunds, and disputes.

• Lead cross-functional projects with Product, Legal, Marketing, Sales, and Operations to improve our restaurant tools and offerings.

• Build models, dashboards, and experiments to size opportunities, validate solutions, and guide prioritisation.

• Work in a fast-paced environment while ensuring projects continue progressing to completion despite ambiguous conditions and tight deadlines

• Report performance and insights to leadership; codify playbooks that raise the bar for operational excellence.

Required:

• Bachelor or advanced degree in business analytics, business administration, engineering, mathematics, politics, physics, economics, econometrics or equivalent

• 3 to 5 years of relevant experience in strategy, business operations, consulting, project/ program management, category management, and/or investment banking

• Business acumen and sound judgment, with a clear understanding of financial drivers and their impact on outcomes.

• Strong operational and process-oriented mindset essential for understanding and optimising complex processes

• Strong interpersonal skills with the ability to work effectively across multiple teams and stakeholders in a fast-paced, cross-functional environment.

• Excellent verbal and written communication. You can craft a compelling business case and pitch it to senior leaders, confidently telling a data-backed story that helps secure buy-in.

• Data analytics and technical skills:

• Spreadsheet modelling (Excel/ Google Sheets)

• Basic Proficiency in SQL (with willingness to upskill)

Job Title: Merchant Operations Manager

Location: London, UK

Job Type: Full-time contract, Until 27/02/2026

Summary:

• With this role within the Merchant Operations team, you will have the opportunity to streamline and improve critical operations for Client merchants across the UK. With a direct impact on the efficiency and effectiveness of our merchant processes, you will drive initiatives aimed at optimising merchant experience and operational excellence across the merchant base. This is not a one-person task, though, and to achieve success, you will collaborate with other local and regional operations teams, external vendors and, most importantly, with our commercial teams, who represent the needs and wants of our Merchant Partners.

• We are looking for a well-rounded individual who is experienced in influencing and managing both internal and external stakeholders. You should be able to apply your analytical and commercial skills to real-world problems, and possess a strong bias for operational excellence. If you are looking to grow in a dynamic environment and possess a great combination of commercial and operational acumen, this role is for you.

Responsibilities:

• Manage merchant products and service partnerships (e.g., delivery-only kitchens pilots, financing, rebates, marketing levers) from ideas to scaled playbooks

• Manage strategic partnerships with external providers , overseeing deal support, pipeline follow-ups, and contract finalization

• Find and fix friction in the restaurant experience: order accuracy, on-time preparation, clear communications, refunds, and disputes.

• Lead cross-functional projects with Product, Legal, Marketing, Sales, and Operations to improve our restaurant tools and offerings.

• Build models, dashboards, and experiments to size opportunities, validate solutions, and guide prioritisation.

• Work in a fast-paced environment while ensuring projects continue progressing to completion despite ambiguous conditions and tight deadlines

• Report performance and insights to leadership; codify playbooks that raise the bar for operational excellence.

Required:

• Bachelor or advanced degree in business analytics, business administration, engineering, mathematics, politics, physics, economics, econometrics or equivalent

• 3 to 5 years of relevant experience in strategy, business operations, consulting, project/ program management, category management, and/or investment banking

• Business acumen and sound judgment, with a clear understanding of financial drivers and their impact on outcomes.

• Strong operational and process-oriented mindset essential for understanding and optimising complex processes

• Strong interpersonal skills with the ability to work effectively across multiple teams and stakeholders in a fast-paced, cross-functional environment.

• Excellent verbal and written communication. You can craft a compelling business case and pitch it to senior leaders, confidently telling a data-backed story that helps secure buy-in.

• Data analytics and technical skills:

• Spreadsheet modelling (Excel/ Google Sheets)

• Basic Proficiency in SQL (with willingness to upskill)

Business Operations Manager – Sheffield

Our client is a forward-thinking, highly regarded law firm with a strong reputation for delivering outstanding legal services. They are now seeking a talented and driven Business Operations Manager to join their team on a permanent basis.

This is a pivotal role at the heart of the firm’s operations, where you will lead the business support unit, oversee a team of up to 20 people, and drive continuous improvements across processes, systems, and performance. Working closely with partners, the COO, project managers, and fee-earners, you will have the opportunity to shape how the firm operates and contribute directly to its long-term success.

Key Responsibilities

• Lead and manage the business support function, providing clear direction and fostering a high-performing culture.
• Oversee financial operations, including budgeting, billing, and reporting, ensuring accuracy and efficiency.
• Design and implement operational improvements to streamline processes and maximise productivity.
• Manage HR functions, from recruitment and onboarding to staff development and performance management.
• Ensure full compliance with industry regulations and best practices.
• Oversee facilities, health and safety, and supplier management, ensuring smooth day-to-day operations.
• Play a key role in shaping and delivering strategic business plans.
• Inspire, mentor, and support team members at all levels, encouraging professional growth and accountability.

About You

• Proven experience in business operations and people management within a law firm.
• Strong financial acumen, with expertise in budgeting, reporting, and cost control.
• Excellent leadership skills with the ability to build and motivate high-performing teams.
• In-depth knowledge of legal sector compliance and regulation.
• Proactive, solutions-focused, and confident in driving positive change.
• Highly organised, with the ability to balance multiple priorities in a fast-paced environment.
• Proficient in IT systems, case management software, and Microsoft Office.

What’s on Offer

• A collaborative, supportive, and professional working culture.
• Genuine career progression opportunities within a leading law firm.
• Competitive benefits package including pension, life assurance, and private medical.
• Hybrid working options for greater flexibility.
• 27 days annual leave plus a holiday purchase scheme.

This is a fantastic opportunity for an experienced operations professional who thrives on making an impact and enjoys working in a dynamic legal environment.

Please note: Due to the high volume of applications, we are unable to provide individual feedback. If you have not heard from us within 5 days, please assume you have not been successful on this occasion. By applying for this role, you consent to Jo Holdsworth Recruitment holding your details for 30 days and contacting you via the information provided.

(Jo Holdsworth Recruitment – Recruitment Agency)

Business Operations Manager Sheffield

Our client is a forward-thinking, highly regarded law firm with a strong reputation for delivering outstanding legal services. They are now seeking a talented and driven Business Operations Manager to join their team on a permanent basis.

This is a pivotal role at the heart of the firms operations, where you will lead the business support unit, oversee a team o.

WHJS1_UKTJ

Lightning Reach is on a mission to be the leading global platform that seamlessly connects people to personalised financial and wellbeing support, empowering them to improve their financial health and thrive. We are looking for our first BizOps hire, to work directly with our COO and help to shape how the business operates as we scale.

This role is perfect for someone who thrives in fast-moving environments, enjoys solving challenges, and wants to make a real difference in a mission-driven tech-for-good organisation.

This is a broad, hands-on role with lots of variety. You must be scrappy, resourceful and willing to do unglamorous work - but you’ll have the opportunity to take ownership of key operational areas, shape your own role and work across the business at multiple levels, with a front-row seat to how we run and scale a mission-driven business. Experience across operations, delivery, and project leadership is a plus - but passion and the ability to learn fast matter most.

Responsibilities:

• Hands-on operations: Own varied tasks to ensure smooth operation of the business.
• Data driven actions: Identify, quantify, and act on opportunities, measuring and iterating quickly.
• Unblock: Spot potential bottlenecks or obstacles and proactively fix them.
• Operational excellence: Drive efficiency improvements, remove friction and ensure alignment.
• Project management: Solve problems, track outcomes and deliver real impact.
• Culture leader: Enable an outcome driven working environment and scale our team.

Requirements

Required

• Thrive in a varied role - just as happy ordering birthday gifts for the team, reviewing a contract or implementing launch plans for new customers.

• Quick learner - able to pick up new tasks independently without documented processes, taking initiative and proactively asking for support when needed.
• A doer - extremely organised, detail-oriented and comfortable juggling multiple priorities.
• Adaptable - comfortable within startups, collaborating across teams and working within fast-paced growth-driven environments.
• Innovative - driven to proactively test solutions, experimenting with new ideas, and continuously learning from outcomes.
• Data-driven - consistently using insights to guide decisions, iterate and measure success.
• Mission focused - excited about building something that helps people in need.

Nice to have

• Operations: Experience with contract/supplier management, process improvement, operational planning, and implementation linked to wider company strategy.
• Execution & delivery: Background in project management and/or business analysis.
• People & team development: Experience developing, hiring, and scaling teams.
• Lived experience: Applicants with personal experience of financial hardship, or have received support from charitable organisations are strongly encouraged to apply
• Diversity: We believe that diversity brings strength and fosters innovation, and are seeking candidates from a range of backgrounds, including gender identity, race, ethnicity, nationality, religion, sexuality, disability.

Benefits

• Leave Package
• Work From Home
• Training & Development
• Stock Option Plan

• Develop and execute operational strategies to enhance efficiency, productivity, and service delivery.
• Oversee day-to-day business operations, ensuring smooth workflow and adherence to company standards.
• Implement and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
• Lead continuous improvement initiatives, utilizing methodologies like Lean or Six Sigma.
• Manage departmental budgets and resource allocation to optimize operational costs.
• Develop and maintain strong relationships with internal stakeholders and external vendors.
• Ensure compliance with all relevant industry regulations and company policies.
• Manage and mentor a team of operations specialists and coordinators, fostering a high-performance culture.
• Identify and implement new technologies or systems to streamline operations.
• Conduct regular operational reviews and provide strategic recommendations to senior management.

• Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA is a plus.
• Minimum of 6 years of progressive experience in business operations management.
• Proven track record of successfully improving operational efficiency and driving business growth.
• Strong understanding of operational frameworks, process optimization, and project management.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and interpersonal skills.
• Experience in managing budgets and financial reporting.
• Proficiency in MS Office Suite and operational management software.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience within a fast-paced corporate environment is essential.

• Develop and implement strategic operational plans to support business objectives.
• Analyse existing business processes, identify inefficiencies, and recommend improvements.
• Lead and manage cross-functional projects from conception to completion.
• Oversee daily operations, ensuring maximum efficiency and productivity.
• Manage operational budgets, track expenses, and identify cost-saving opportunities.
• Develop and implement performance metrics and dashboards to monitor operational success.
• Ensure compliance with all relevant regulations and company policies.
• Lead and mentor a team of operations professionals.
• Collaborate with senior leadership to define and execute strategic initiatives.
• Drive continuous improvement initiatives across the organisation.

• Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.
• Significant experience in operations management, with a proven track record in a senior role.
• Demonstrable experience in process improvement, change management, and project management.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent leadership, communication, and interpersonal abilities.
• Proficiency in relevant business software and operational tools.
• Experience managing budgets and financial resources.
• Ability to work effectively in a hybrid model.
• Experience in the (Specify Industry - e.g., tech, finance, retail) sector is highly desirable.