17 Oracledba jobs in the United Kingdom

Oracle PL/SQL Database Engineer

£33000 - £50000 annum Future Publishing

Posted 555 days ago

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Job Description

Permanent

Within Future, Marketforce is the business unit focused on Circulation Newsstand in the UK and globally. With more than 30-years of experience, Marketforce leads the way in magazine distribution, global sales and marketing for a wide range of publishing partners which includes the Future portfolio. It is the #1 magazine distributor distributing over 200 million copies worldwide each year.

The Marketforce applications are bespoke and purpose built, on the foundations of Oracle (19c)/ ORACLE Forms (64bit) 12.2.1.3.0 and WebLogic 12.2.1.3.0 and Microsoft .NET technologies, using both waterfall and agile methodologies. The exception is our BI reporting tool, Business Objects XI (BOXI) , a proprietary SAP product. Developer tools and supporting products exist which are used to aid the ongoing developments of the applications.

Underpinning the applications is a suite of ORACLE distributed 19c databases, hosted on multiple ORACLE Data Appliance hardware.

This position requires the individual to become the ORACLE / ORACLE Forms technical expert for applications, BAU delivery, enhancements, developments and the primary contact for the business, each engineer also has to provide secondary cover for other applications based on their technology experience

What you'll be doing.

The Circulation Tech team of 10, consists of Project Managers, Business Analysts, ORACLE and Software Engineers. Additionally the team is the conduit for Infrastructure/ Networks based projects, working closely with an extended team to manage and deliver change through to Marketforce and its applications.

The team works closely with other partners:

  • Future colleagues such as Finance (NetSuite) team, Editorial, Production, Tech & Engineering teams
  • Marketforce partners such as 3rd party (non-Future) publishers, wholesalers, retailers, carriers, International distributors

Experience that will put you ahead of the curve.

  • Experience in database development using Oracle PL/SQL
  • SQL writing skills and data analysis using SQLPlus/ Toad/ SQL developer
  • Experience in debugging and performance tuning PL/SQL code
  • Experience in Oracle Forms 12c (Oracle Fusion Middleware)
  • Experience with ETL processing, data extraction, transform and load
  • Good problem solving and analytical skills
  • Knowledge of database best practices
  • A willingness to learn and develop
  • Multi-tasking, prioritise and deliver and communicate accordingly
  • Front facing with business stakeholders
  • Strong communication and documentation skills
  • Code management using GitLab
  • Utilising Atlassian Jira and Confluence

What's in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal Job Family Level T6

The expected range for this job is £33,000 - £50,000

Wh o are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Want to know more…

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website

#LI-HLK1

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Database Administrator

Leominster, West Midlands Leidos

Posted 3 days ago

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Job Description

**Description**
**Database Administrator (DBA)**
Leidos is seeking an experienced Database
(DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross-functional teams to enhance data integrity and system efficiency. This role requires a daily in-office presence.
Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.
Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV).
**Key Responsibilities:**
+ Database Administration & Maintenance: Provide technical support for MariaDB (MySQL) databases, ensuring optimal performance and availability.
+ Backup & Disaster Recovery: Implement regular database backups to allow for efficient data recovery in the event of system failures.
+ Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity.
+ Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime.
+ Capacity Planning: Monitor and forecast database storage and performance needs, ensuring scalability.
+ Upgrades & Patch Management: Plan and execute major database upgrades and periodic patching to maintain system stability.
+ Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security information and event management) solution for monitoring and security compliance.
+ High Availability & Failover Management: Monitor, maintain and orchestrate manual failover and failback procedures to maintain uptime.
+ Automation & Scripting: Develop scripts using SQL, Bash, or Python to automate database maintenance and monitoring tasks.
+ Documentation & Knowledge Sharing: Maintain database build and upgrade documentation, ensuring accuracy and accessibility for the team.
+ Testing & Validation Support: Assist testing teams with execution of test scripts for database validation and performance assessment.
**You will have:**
+ Proven experience as a Database Administrator (DBA)
+ Expertise in MariaDB or other relational databases (MySQL, Oracle, or SQL Server).
+ Experience with backup and disaster recovery strategies for databases.
+ Knowledge of database tuning, indexing, and query optimization.
+ Understanding of networking protocols relevant to databases (TCP/IP, DNS, load balancing).
+ Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow.
+ Familiarity with Agile/Scrum methodologies.
+ Knowledge of ITIL/ITSM principles and best practices.
+ Strong analytical and problem-solving skills.
+ Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
**Desirable Skills:**
+ Familiarity with security frameworks such as CIS benchmarks or ISO 27001.
+ Hands-on experience with high availability clustering and replication.
+ Familiarity with virtualization technologies.
+ Experience with automated patch management in database environments.
+ ServiceNow environment experience is desirable.
+ Experience of transitioning systems to service.
**WHAT DO WE DO FOR YOU?**
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
-Dynamic Working
**Commitment to Diversity:**
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.
**Who We Are:**
Leidos UK & EUROPE ( - we work to make theworldsafer,healthier,andmore efficient through technology, engineering andscience.
Leidosis agrowing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
**What Makes Us Different:**
Purpose:you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can _inspire_ change.
Collaboration:having _flexibility_ to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs andours.
People:Leidos _empowers_ people from every background to be themselves and gives you the tools to learn new skills by _enabling growthwhilst developing_ . We believe that extraordinary people need opportunities to grow, to _be inspired_ and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plan that enhance your future.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Pay Range:**
£47,500.00-£60,900.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.

SQL Database Administrator

London, London Lorien

Posted today

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Job Description

Senior SQL Server DBA This is an exciting opportunity as a Senior SQL DBA to work for a company that encourages the development of your knowledge, skills and experience, which will allow you to thrive and prosper whilst working in a diverse, forward thinking and agile environment! Hybrid Role Central London Based £110-140k package Responsibilities include: - Maintaining and supporting operations of SQL server databases. - Installation of SQL server. - Restoring/backing up administrative tasks - Tuning troubleshooting Skills Needed: - Supporting the database solutions lifecycle form phases of design to installation - Experience performing backups, troubleshooting etc - Experience of daytime and on call shifts - Database administration experience with SQL server - Knowledge of HA and DR - Automation with the use of scripting languages (e.g Powershell) - Experience in SQL Server in MS Azure If you would like to know more about this SQL DBA role, please apply now!
This advertiser has chosen not to accept applicants from your region.

SQL Database Administrator

London, London Lorien

Posted today

Job Viewed

Tap Again To Close

Job Description

Senior SQL Server DBA This is an exciting opportunity as a Senior SQL DBA to work for a company that encourages the development of your knowledge, skills and experience, which will allow you to thrive and prosper whilst working in a diverse, forward thinking and agile environment! Hybrid Role Central London Based £110-140k package Responsibilities include: - Maintaining and supporting operations of SQL server databases. - Installation of SQL server. - Restoring/backing up administrative tasks - Tuning troubleshooting Skills Needed: - Supporting the database solutions lifecycle form phases of design to installation - Experience performing backups, troubleshooting etc - Experience of daytime and on call shifts - Database administration experience with SQL server - Knowledge of HA and DR - Automation with the use of scripting languages (e.g Powershell) - Experience in SQL Server in MS Azure If you would like to know more about this SQL DBA role, please apply now!
This advertiser has chosen not to accept applicants from your region.

SQL Database Administrator

Lorien

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Senior SQL Server DBA


This is an exciting opportunity as a Senior SQL DBA to work for a company that encourages the development of your knowledge, skills and experience, which will allow you to thrive and prosper whilst working in a diverse, forward thinking and agile environment!


Hybrid Role

Central London Based

£110-140k package


Responsibilities include:

- Maintaining and supporting operations of SQL server databases.

- Installation of SQL server.

- Restoring/backing up + administrative tasks

- Tuning + troubleshooting



Skills Needed:


- Supporting the database solutions lifecycle form phases of design to installation

- Experience performing backups, troubleshooting etc

- Experience of daytime and on call shifts

- Database administration experience with SQL server

- Knowledge of HA and DR

- Automation with the use of scripting languages (e.g Powershell)

- Experience in SQL Server in MS Azure


If you would like to know more about this SQL DBA role, please apply now!

This advertiser has chosen not to accept applicants from your region.

SQL Database Administrator

London, London Lorien

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Senior SQL Server DBA


This is an exciting opportunity as a Senior SQL DBA to work for a company that encourages the development of your knowledge, skills and experience, which will allow you to thrive and prosper whilst working in a diverse, forward thinking and agile environment!


Hybrid Role

Central London Based

£110-140k package


Responsibilities include:

- Maintaining and supporting operations of SQL server databases.

- Installation of SQL server.

- Restoring/backing up + administrative tasks

- Tuning + troubleshooting



Skills Needed:


- Supporting the database solutions lifecycle form phases of design to installation

- Experience performing backups, troubleshooting etc

- Experience of daytime and on call shifts

- Database administration experience with SQL server

- Knowledge of HA and DR

- Automation with the use of scripting languages (e.g Powershell)

- Experience in SQL Server in MS Azure


If you would like to know more about this SQL DBA role, please apply now!

This advertiser has chosen not to accept applicants from your region.

SQL Database Administrator

London, London Lorien

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Senior SQL Server DBA


This is an exciting opportunity as a Senior SQL DBA to work for a company that encourages the development of your knowledge, skills and experience, which will allow you to thrive and prosper whilst working in a diverse, forward thinking and agile environment!


Hybrid Role

Central London Based

£110-140k package


Responsibilities include:

- Maintaining and supporting operations of SQL server databases.

- Installation of SQL server.

- Restoring/backing up + administrative tasks

- Tuning + troubleshooting



Skills Needed:


- Supporting the database solutions lifecycle form phases of design to installation

- Experience performing backups, troubleshooting etc

- Experience of daytime and on call shifts

- Database administration experience with SQL server

- Knowledge of HA and DR

- Automation with the use of scripting languages (e.g Powershell)

- Experience in SQL Server in MS Azure


If you would like to know more about this SQL DBA role, please apply now!

This advertiser has chosen not to accept applicants from your region.
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SQL Database Administrator

Lorien

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Senior SQL Server DBA


This is an exciting opportunity as a Senior SQL DBA to work for a company that encourages the development of your knowledge, skills and experience, which will allow you to thrive and prosper whilst working in a diverse, forward thinking and agile environment!


Hybrid Role

Central London Based

£110-140k package


Responsibilities include:

- Maintaining and supporting operations of SQL server databases.

- Installation of SQL server.

- Restoring/backing up + administrative tasks

- Tuning + troubleshooting



Skills Needed:


- Supporting the database solutions lifecycle form phases of design to installation

- Experience performing backups, troubleshooting etc

- Experience of daytime and on call shifts

- Database administration experience with SQL server

- Knowledge of HA and DR

- Automation with the use of scripting languages (e.g Powershell)

- Experience in SQL Server in MS Azure


If you would like to know more about this SQL DBA role, please apply now!

This advertiser has chosen not to accept applicants from your region.

Contracts & Database Administrator

Wymondham, Eastern Marlowe Fire and Security

Posted 12 days ago

Job Viewed

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Job Description

Permanent

Contracts & Database Administrator, either located at Salford or Wymondham

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Basic Salary – upto £25,000 per annum depending on experience

Pension, Life Assurance & much more. Please see our generous remuneration packages below

Marlowe Fire & Security’s Contracts & Database Administrators

Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a single point of contact for New Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers. The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter.

  • Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor.
  • Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts.
  • Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines.
  • Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services.
  • Review, prioritise, and respond to customer enquiries promptly and professionally.
  • Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs.
  • Maintain clear, professional communication with both internal stakeholders and external customers.
  • Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction.
  • Liaise with internal customer service teams to address enquiries and provide accurate information to clients.
  • Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements.
  • Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation.
  • Prepare and submit customer reports as required, ensuring accuracy and professionalism.
  • Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards.

Requirements

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team…. For this specific opportunity, we are looking for candidates who offer:

  • Self-motivated with a proactive approach to managing workload and delivering results.
  • Capable of working independently, demonstrating a strong commitment to continuous learning and professional development.
  • Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
  • Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
  • Analytical mindset with the ability to interpret and utilise data to support decision-making.
  • Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
  • Experienced in data manipulation using Microsoft Excel and other relevant software tools.
  • Possesses strong organisational skills with meticulous attention to detail.
  • Adept at managing multiple priorities simultaneously through a structured and methodical approach.
  • Experience working with customer portals and related digital platforms.

Benefits

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Fire & Security Group, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

  • Competitive Basic Salary up to £5,000 per annum, commensurate with experience.
  • Comprehensive Royal London Pension Plan to support your long-term financial security.
  • Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
  • Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge.
  • Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty.
  • Paid Candidate Referral Scheme offering up to £1 00 per successful referral, with no limit on the number of referrals.
  • Dedicated Mental Health & Well-being Program to support your overall health and resilience.
  • Employee Recognition Scheme that values and rewards your contributions.
  • Clear Development and Progression Pathways to help you grow and advance your career.
  • Convenient, Free, Secure On-site Parking for a stress-free commute.

A Little More About Marlowe Fire & Security Group

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Our Commitment : We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

  • Alarm Communications acl.uk.com/careers
  • Clymac clymac.co.uk/careers
  • FAFS Fire & Security fafsfireandsecurity.com/careers
  • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
  • Morgan Fire Protection morganfire.co.uk/recruitment/
  • Marlowe Smoke Control marlowe-aov.co.uk/careers/
  • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Equal Opportunities

At Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

This advertiser has chosen not to accept applicants from your region.

Contracts & Database Administrator

Salford, North West Marlowe Fire and Security

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Contracts & Database Administrator, either located at Salford or Wymondham

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Basic Salary – upto £25,000 per annum depending on experience

Pension, Life Assurance & much more. Please see our generous remuneration packages below

Marlowe Fire & Security’s Contracts & Database Administrators

Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a single point of contact for New Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers. The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter.

  • Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor.
  • Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts.
  • Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines.
  • Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services.
  • Review, prioritise, and respond to customer enquiries promptly and professionally.
  • Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs.
  • Maintain clear, professional communication with both internal stakeholders and external customers.
  • Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction.
  • Liaise with internal customer service teams to address enquiries and provide accurate information to clients.
  • Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements.
  • Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation.
  • Prepare and submit customer reports as required, ensuring accuracy and professionalism.
  • Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards.

Requirements

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team…. For this specific opportunity, we are looking for candidates who offer:

  • Self-motivated with a proactive approach to managing workload and delivering results.
  • Capable of working independently, demonstrating a strong commitment to continuous learning and professional development.
  • Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
  • Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
  • Analytical mindset with the ability to interpret and utilise data to support decision-making.
  • Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
  • Experienced in data manipulation using Microsoft Excel and other relevant software tools.
  • Possesses strong organisational skills with meticulous attention to detail.
  • Adept at managing multiple priorities simultaneously through a structured and methodical approach.
  • Experience working with customer portals and related digital platforms.

Benefits

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Fire & Security Group, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

  • Competitive Basic Salary up to £5,000 per annum, commensurate with experience.
  • Comprehensive Royal London Pension Plan to support your long-term financial security.
  • Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
  • Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge.
  • Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty.
  • Paid Candidate Referral Scheme offering up to £1 00 per successful referral, with no limit on the number of referrals.
  • Dedicated Mental Health & Well-being Program to support your overall health and resilience.
  • Employee Recognition Scheme that values and rewards your contributions.
  • Clear Development and Progression Pathways to help you grow and advance your career.
  • Convenient, Free, Secure On-site Parking for a stress-free commute.

A Little More About Marlowe Fire & Security Group

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Our Commitment : We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

  • Alarm Communications acl.uk.com/careers
  • Clymac clymac.co.uk/careers
  • FAFS Fire & Security fafsfireandsecurity.com/careers
  • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
  • Morgan Fire Protection morganfire.co.uk/recruitment/
  • Marlowe Smoke Control marlowe-aov.co.uk/careers/
  • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Equal Opportunities

At Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

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