11 Order Fulfillment jobs in the United Kingdom
On Wing Support (OWS) Customer Order & Fulfillment Manager
Posted 1 day ago
Job Viewed
Job Description
The On Wing Support Customer Order & Fulfillment Manager, based in London Heathrow site, will be responsible for coordinating all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aviation facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.
Job Description
Roles and Responsibilities
- The On Wing Support Customer Order & Fulfillment Manager manages the Planning organization on site including oversight of salaried, hourly, contractor, or purchased service personnel.
- This person works in the Planning functional area, leads job quotation, resource and tooling allocation, team launch, and job execution through to final invoicing. GE On Wing Support is a 24 / 7 / 365 operation.
- Applicants must be willing and able to support calls during off-hours when emergency situations arise.
In addition, the Customer Order & Fulfillment Manager will:
- Maintain a safe physical & psychological environment including physical layout of work area and ergo considerations, ensure up to date training for personnel, drive & own investigations and read-across related to EHS, drive and owns EHS change management (MoC) for functional area, and ensure a culture of open reporting and continuous improvement of safety at the site.
- Drive a proactive quality culture. Drive & own regular assessments and PFMEAs to identify and understand sources of defects and deliver process improvements that improve business outcomes. Drive closure on escapes, improve controls, and lead read-across to other sites. Maintain and enhance policy, procedure, and related documentation for functional area to describe standard work, best practices, and lessons learned. Demonstrate required knowledge of OWS Quality Procedures, as well as FAA/EASA Part 145 requirements and procedures. Act in accordance with the site's Repair Station and Quality Control Manual and other applicable regulation/bounds.
- Act with humility during regular Gemba, coach others in the LEAN practices & principles, and apply problem solving skills to drive business outcomes. Determine customer value, map and understands the value stream, establish flow, and pull products/services through with a continuous improvement mindset targeting to deliver on time and at target cost. Drive accountability, planning, execution & LEAN continuous improvement in Customer facing activity for the site.
- Develop and deliver site level Customer Communication rhythms, templates, processes. Regularly review inventory levels and drive strategic actions in coordination with Materials team. Review operations metrics reports and coordinate with customer to ensure customers' expectations are met.
- Own s sales forecast and communication to broader team.
- Establish controls & improve process for demand management and coordination of internal & external resources to meet customer demand.
- Establish process for coordination and delivery of advanced technology and service offerings with the customer (internal or external).
- Drive s site compliance and process control / improvement in areas of immigration, Know Your Customer, T&L, Contract T&Cs, AR closure, job quoting, and invoicing. Establishes record retention processes for Planning organization, understands and supports audits, and coaches and trains team members in understanding compliance requirements.
- Be accountable to Site Leader for all deliverables. Execute business-specific strategies-serve customers and win additional business
- Develop and manage efficient and effective process for AOG/after hours Customer support. Ensure team delivers "all-hands on deck" support for AOGs (Aircraft On Ground) as they arise.
Required Qualifications
- This role requires advanced experience in the Services & Customer Order and Fulfillment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
- Availability to work flexible shift patterns as required, including nights, weekends and holidays
- Ability and willingness to support calls during off-hours when emergency situations arise
Desired Characteristics
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
- Approach es work with a strong desire to find solutions, and a sense of commitment to both the team and customer objectives.
- Possess a desire to learn and grow with technology advancements and new engine models.
- Feature s strong interpersonal and leadership skills, including problem-solving ability.
- Proven leadership experience leading initiatives of moderate scope and impact.
- Hold s previous LEAP, GE90, CFM, CF6, CF34, and GENX experience and international field experience. This knowledge to include Line maintenance, engine changes, module removal & installation, and/or LRU removals and installations.
- Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
- Demonstrated quality, compliance, and EHS and customer satisfaction skills
Flexible Working
GE Aviation supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
- Non-contributory Pension
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days, with flexible option to buy or sell.
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Additional Job Description
Additional Information
Compensation Grade
LPB2
Relocation Assistance Provided: Yes
On Wing Support (OWS) Customer Order & Fulfillment Manager
Posted 1 day ago
Job Viewed
Job Description
The On Wing Support Customer Order & Fulfillment Manager, based in London Heathrow site, will be responsible for coordinating all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aviation facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.
**Job Description**
**Roles and Responsibilities**
+ The On Wing Support Customer Order & Fulfillment Manager manages the Planning organization on site including oversight of salaried, hourly, contractor, or purchased service personnel.
+ This person works in the Planning functional area, leads job quotation, resource and tooling allocation, team launch, and job execution through to final invoicing. GE On Wing Support is a 24 / 7 / 365 operation.
+ Applicants must be willing and able to support calls during off-hours when emergency situations arise.
**In addition, the Customer Order & Fulfillment Manager will:**
+ Maintain a safe physical & psychological environment including physical layout of work area and ergo considerations, ensure up to date training for personnel, drive & own investigations and read-across related to EHS, drive and owns EHS change management (MoC) for functional area, and ensure a culture of open reporting and continuous improvement of safety at the site.
+ Drive a proactive quality culture. Drive & own regular assessments and PFMEAs to identify and understand sources of defects and deliver process improvements that improve business outcomes. Drive closure on escapes, improve controls, and lead read-across to other sites. Maintain and enhance policy, procedure, and related documentation for functional area to describe standard work, best practices, and lessons learned. Demonstrate required knowledge of OWS Quality Procedures, as well as FAA/EASA Part 145 requirements and procedures. Act in accordance with the site's Repair Station and Quality Control Manual and other applicable regulation/bounds.
+ Act with humility during regular Gemba, coach others in the LEAN practices & principles, and apply problem solving skills to drive business outcomes. Determine customer value, map and understands the value stream, establish flow, and pull products/services through with a continuous improvement mindset targeting to deliver on time and at target cost. Drive accountability, planning, execution & LEAN continuous improvement in Customer facing activity for the site.
+ Develop and deliver site level Customer Communication rhythms, templates, processes. Regularly review inventory levels and drive strategic actions in coordination with Materials team. Review operations metrics reports and coordinate with customer to ensure customers' expectations are met.
+ Owns sales forecast and communication to broader team.
+ Establish controls & improve process for demand management and coordination of internal & external resources to meet customer demand.
+ Establish process for coordination and delivery of advanced technology and service offerings with the customer (internal or external).
+ Drives site compliance and process control / improvement in areas of immigration, Know Your Customer, T&L, Contract T&Cs, AR closure, job quoting, and invoicing. Establishes record retention processes for Planning organization, understands and supports audits, and coaches and trains team members in understanding compliance requirements.
+ Be accountable to Site Leader for all deliverables. Execute business-specific strategies-serve customers and win additional business
+ Develop and manage efficient and effective process for AOG/after hours Customer support. Ensure team delivers "all-hands on deck" support for AOGs (Aircraft On Ground) as they arise.
**Required Qualifications**
+ This role requires advanced experience in the Services & Customer Order and Fulfillment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
+ Availability to work flexible shift patterns as required, including nights, weekends and holidays
+ Ability and willingness to support calls during off-hours when emergency situations arise
**Desired Characteristics**
+ Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
+ Approaches work with a strong desire to find solutions, and a sense of commitment to both the team and customer objectives.
+ Possess a desire to learn and grow with technology advancements and new engine models.
+ Features strong interpersonal and leadership skills, including problem-solving ability.
+ Proven leadership experience leading initiatives of moderate scope and impact.
+ Holds previous LEAP, GE90, CFM, CF6, CF34, and GENX experience and international field experience. This knowledge to include Line maintenance, engine changes, module removal & installation, and/or LRU removals and installations.
+ Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
+ Demonstrated quality, compliance, and EHS and customer satisfaction skills
**Flexible Working**
GE Aviation supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
**Total Reward**
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
+ Non-contributory Pension
+ Life Assurance
+ Group income protection
+ Private medical cover
+ Holiday Hourly equivalent of 26 days, with flexible option to buy or sell.
**Security Clearance**
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS ( to Work**
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website. ( Information**
**Relocation Assistance Provided:** Yes
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Order Processing Coordinator
Posted 4 days ago
Job Viewed
Job Description
Portfolio are proud to represent our client in their search for a Sales Coordinator. Due to growth of the company and internal promotions, we have 2 vacancies within the small, supportive and friendly team. Based in Coulsdon, close to public transport links, this role can offer excellent development and progression for the right candidate. We are looking for an experienced order processor or Sales Coordinator, who has excellent attention to detail and understands the impact errors in the ordering process can have for customers. You will have amazing customer service as you will be dealing with customer queries, giving updates and checking details. This is a phone based role but you will also monitor the inbox and respond to any emails. In return you will get 25 days annual leave, plus the bank holidays off, Monday to Friday working - no weekends! You will also recieve an annual profit share bonus as the company believes in celebrating success. If you have worked with product codes, order processing, data input and customer service in a fast-paced environment, please apply today and we'll be in touch!
Role overview
A crucial role in the operation of the business, recording and managing customers quotes and orders via email and telephone. Tasked with ensuring that each quote/order is processed efficiently and accurately, from initial query through to delivery. An important part of this role is taking pride in delivering excellence in customer experience, going that extra mile for our customers each time. The aim is to ensure that our standards never slip and therefore you must maintain a positive attitude and answer customers questions to your best ability.
Day to Day responsbilities
* Processing quotes and orders (including web) through multiple channels in an efficient and effective manner.
* Upsell/Cross Selling
* Tender Quote input support
* BSO - Calls Offs inputting
* Identify opportunities to pass onto the IAM/BD Teams.
* Proactive escalation of issues
* Managing customers' expectations and building relationships
* Call handling to meet our SLA
* Quote follow up
* Inbox supervising
* Contacting customers for any queries on quotes/orders
* Ensure accuracy of all queries
* Adhere to company policy and procedures
* Assist other areas of sales as required
* Ensure to hand over any tasks which are "after sales" query
4999LF
INDLON
Order Processing Coordinator
Posted 8 days ago
Job Viewed
Job Description
Portfolio are proud to represent our client in their search for a Sales Coordinator. Due to growth of the company and internal promotions, we have 2 vacancies within the small, supportive and friendly team. Based in Coulsdon, close to public transport links, this role can offer excellent development and progression for the right candidate. We are looking for an experienced order processor or Sales Coordinator, who has excellent attention to detail and understands the impact errors in the ordering process can have for customers. You will have amazing customer service as you will be dealing with customer queries, giving updates and checking details. This is a phone based role but you will also monitor the inbox and respond to any emails. In return you will get 25 days annual leave, plus the bank holidays off, Monday to Friday working - no weekends! You will also recieve an annual profit share bonus as the company believes in celebrating success. If you have worked with product codes, order processing, data input and customer service in a fast-paced environment, please apply today and we'll be in touch!
Role overview
A crucial role in the operation of the business, recording and managing customers quotes and orders via email and telephone. Tasked with ensuring that each quote/order is processed efficiently and accurately, from initial query through to delivery. An important part of this role is taking pride in delivering excellence in customer experience, going that extra mile for our customers each time. The aim is to ensure that our standards never slip and therefore you must maintain a positive attitude and answer customers questions to your best ability.
Day to Day responsbilities
* Processing quotes and orders (including web) through multiple channels in an efficient and effective manner.
* Upsell/Cross Selling
* Tender Quote input support
* BSO - Calls Offs inputting
* Identify opportunities to pass onto the IAM/BD Teams.
* Proactive escalation of issues
* Managing customers' expectations and building relationships
* Call handling to meet our SLA
* Quote follow up
* Inbox supervising
* Contacting customers for any queries on quotes/orders
* Ensure accuracy of all queries
* Adhere to company policy and procedures
* Assist other areas of sales as required
* Ensure to hand over any tasks which are "after sales" query
4999LF
INDLON
Order Processing Administrator
Posted 10 days ago
Job Viewed
Job Description
A market leader in their field, this medical devices business with excellent staff retention levels is looking for a Order Processing Administrator with strong attention to detail and communication skills to join their growing business.
This role will be fully office-based and any candidates applying must be willing to work in their office (no remote working is available for this role).
You will be looking for an opportunity to work across the fulfilment of external customer orders whilst maintaining minimum stock levels. A confident communicator you will enjoy engaging with customers and suppliers to ensure a timely response and provide the highest standards of customer care and engagement.
Key Responsibilities
- Generating purchase orders using SAP and quotations when needed
- Liaising proactively with customers regarding the status of their orders and any queries that may arise
- Overseeing the administration set up for new suppliers
- Creating inventory reports and stock allocations in SAP
Requirements
- Previous experience in a purchasing/order management role particularly within the life sciences industry
- Great IT skills with Microsoft Office (particularly Excel) and strong SAP or Salesforce experience
- Team player with great attention to detail and excellent time management skills
- Excellent communication and interpersonal skills
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.
Order Processing Administrator
Posted 28 days ago
Job Viewed
Job Description
A market leader in their field, this medical devices business with excellent staff retention levels is looking for a Order Processing Administrator with strong attention to detail and communication skills to join their growing business.
This role will be fully office-based and any candidates applying must be willing to work in their office (no remote working is available for this role).
You will be looking for an opportunity to work across the fulfilment of external customer orders whilst maintaining minimum stock levels. A confident communicator you will enjoy engaging with customers and suppliers to ensure a timely response and provide the highest standards of customer care and engagement.
Key Responsibilities
- Generating purchase orders using SAP and quotations when needed
- Liaising proactively with customers regarding the status of their orders and any queries that may arise
- Overseeing the administration set up for new suppliers
- Creating inventory reports and stock allocations in SAP
Requirements
- Previous experience in a purchasing/order management role particularly within the life sciences industry
- Great IT skills with Microsoft Office (particularly Excel) and strong SAP or Salesforce experience
- Team player with great attention to detail and excellent time management skills
- Excellent communication and interpersonal skills
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.
Customer Service Order Processing
Posted today
Job Viewed
Job Description
Main Duties
- Process online orders, refunds, and returns
- Work with our Customer Service team to resolve queries via Gorgias
- Follow standard processes to ensure accuracy
- Adapt quickly to new systems and ways of working
Skills and Knowledge
- Experience in e-commerce or a similar B2C role
- Confident using Excel or Google Sheets
- Organised, detail-oriented, and able to meet deadlines
- A friendly and professional communicator (written & spoken)
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Sales Administrator (Order Processing)
Posted 10 days ago
Job Viewed
Job Description
Sales Administrator (Order Processing)
27,000 + Training + Progression + Company Bonus + Company Benefits
Coulsdon
Do you have experience Order Processing and are looking to join a rapidly growing business that will invest in your career heavily with 6 months of on the job training and an ongoing progression plan to become an Account Manager and more?
On offer is the opportunity to join a successful manufacturer known for its long term staff retention, providing extensive training programmes to enable your progression and a generous company bonus.
In this role you will be working in a close knit processing orders for clients, you will be in contact with clients over email as well as over the phone, alongside this you will be involved with handling enquiries into the business and providing pricing support.
A UK-based supplier of mechanical and plumbing components, serving building services contractors with a streamlined online ordering system and rapid nationwide delivery.
This role would suit someone with order processing experience looking to join a tight knit and rapidly growing business.
The Role
- Process orders on the system
- Dealing with enquiries into the business
- Providing pricing support
- Full training and mentoring provided
- Monday - Friday, 8:00am - 5:00pm, 40 hours
The Person
- Order Processing experience
Reference Number: BBBH20211a
Sales Coordinator, Customer Service, London, Croydon, Admin, Order Processor, Administration, Sales Administrator, Wallington, Sutton, Kenley, South London
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
Sales Coordinator (Order Processing)
Posted 4 days ago
Job Viewed
Job Description
Sales Coordinator (Order Processing)
£27,000 + Training + Progression + Company Bonus + Company Benefits
Coulsdon
Are you from a Sales or Customer Service background with order processing experience, looking for a varied and exciting role in a lively office environment, where you will provided 6 months of on the job training and an ongoing progression plan?
On offer is the opportunity to join a suc.
WHJS1_UKTJ
Sales Administrator (Order Processing)
Posted 5 days ago
Job Viewed
Job Description
Sales Administrator (Order Processing)
£27,000 + Training + Progression + Company Bonus + Company Benefits
Coulsdon
Do you have experience Order Processing and are looking to join a rapidly growing business that will invest in your career heavily with 6 months of on the job training and an ongoing progression plan to become an Account Manager and more?
On offer is the opportunity to join a successful .
WHJS1_UKTJ