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I am recruiting for a Sales Support Representative for a growing business

RESPONSIBILITIES:

• To be the first point of contact for new enquiries and visitors to the showroom
• Providing customer advice and support over the phone, via Live Web chat and by email enquiries.
• Efficiently qualifying leads
• To assist in the sales of products
• To carry out sales advisor appointments and customer follow-ups and liaison offering knowledgeable advice with excellent customer service and sales skills
• To understand and learn the technical aspects of the product range
• To communicate effectively and work as part of a small team with a can-do attitude and a flexible schedule
• Ensuring the client is happy with the service they receive, including aftercare where necessary
• Processing orders which will involve taking detailed requirements and accurate survey measurements
• Lead generation from an existing database, requesting feedback reviews and referrals and also supporting the development of new prospects such as new housing developments, schools or window companies among others. This will largely include cold calling by phone and in person.
• To achieve a high conversion rate and customer service score whilst selling accurately and hitting a target

The role has the opportunity to grow in to a sales role for the right person where you will have the opportunity to earn commission by going out to prospective clients to measure and sell products. 

Monday to Friday 9am - 5pm and 1 in three Saturdays 10am - 2pm - Onsite

Salary offered is dependent on skills and experience

• Writing and posting engaging job adverts
• Proactively searching job boards and CV databases to identify suitable candidates
• Matching candidates to current vacancies using our internal CRM system
• Qualifying candidates through phone or video calls
• Sending candidate profiles to the Team Lead to determine client suitability
• Preparing candidate marketing emails to send to clients
• Keeping the CRM database up to date and carrying out regular data cleansing
• Supporting with general administration tasks

• Previous experience in a recruitment support, resourcing, or administration role is ideal
• Strong attention to detail and excellent organisation skills
• Confident communicator with good telephone manner as well as written and verbal skills
• Comfortable using job boards, Microsoft Office (especially Outlook and Excel) and CRM systems
• A team player with a proactive attitude and a willingness to learn
• Friendly, positive, and able to work in a fast-paced environment

• Competitive Basic Salary (dependent on experience)
• Regular salary reviews based on individual performance
• Full-time hours (38 hours per week):
• Mon–Thurs: 8:00am – 4:30pm
• Fri: 8:30am – 3:00pm
• Flexible working hours or part-time options available
• Hybrid Working: Work from home 2 days per week available once passed probation
• 20 days holiday + Christmas shutdown + bank holidays
• (Rising 1 day per year of service to a maximum of 25 days)
• Company pension (NEST)
• Monthly achievers’ lunches, quarterly team incentives and company away days
• Smart casual dress code
• A fun and supportive team culture

This is a new and exciting opportunity for somebody to join our Stellantis – Pre-Owned Car Sales and Operations Team based in our head office in Chester to assist in the development and growth of SPOTICAR.

A fantastic new challenge for somebody ideally with sales and operational experience in the automotive sector, from either B2C or B2B environment, this role is not about cold calling, but about engagement with existing clients and improving our relationships with them.

You would be working with a dynamic team based in our head office in the Chester Business Park.

What will you do?

• Proactively contact and support existing retailers within a Stellantis market area, maintain strong relationships, and assisting inactive retailers and understanding their business needs and challenges
• Engage dealers via outbound calls and emails from an existing database
• Support existing customers in developing their business with Spoticar, ensuring satisfaction and loyalty
• Actively re-engage former customers, analyse reasons for disengagement, and report findings to management
• Describe details of Spoticar’s stock offering, with accuracy and confidence
• Execute targeted call campaigns to promote new stock, solutions, and services to both new and existing customers
• Consistently achieve and exceed assigned sales targets, contributing to the overall growth of Spoticar’s market share
• Bring positivity, pro-activity, enthusiasm and professionalism to daily interactions, aligning with Spoticar’s values and culture

Requirements

What are we looking for?

• Sales experience in the automotive industry or B2B sales environment
• Strong ability to build, and maintain long-term customer relationships
• Confident communicator with excellent presentation and negotiation skills
• Proactive and self-motivated, with a track record of meeting and exceeding sales targets
• Strong organizational skills and attention to detail in managing customer portfolios
• Willingness to travel for customer visits and business meetings (infrequent, as required)
• Positive, energetic, and team-oriented mindset
• Proficient in using MS Excel

Benefits

What we offer:

• Competitive salary (depending on experience)
• 25 days holiday + bank holidays
• Healthcare Scheme
• Employee Discounts scheme
• Company Pension
• Cycle to Work Scheme
• Eye care vouchers
• Hybrid Working
• Social Events
• Company Sick Pay

• Keep CRM systems accurate, clean, and segmented
• Monitor and balance Business Development Directors pipelines
• Route leads to the right person at the right time
• Track and follow up on campaign leads
• Re-engage warm leads using tools like Sales Navigator or Cognism
• Coordinate campaign follow-ups with Marketing and Energy Managers
• Support BDDs to stay focused on high-value opportunities
• Report on lead activity, follow-ups, and CRM health

• Proficient in CRM tools (Salesforce, HubSpot, or similar)
• Highly organised with sharp attention to detail
• Strong communication skills, written and verbal
• Comfortable with lead tracking, reporting, and prospecting tools
• (Bonus) Experience in sales support/CRM roles, B2B/energy/SaaS sectors, or tools like LinkedIn Sales Navigator/Cognism

• An early-career professional looking to step into sales and learn the ropes
• A returning sales professional seeking a supportive, strategic role
• An experienced CRM Coordinator who can add value from day one

• Act as the main point of contact throughout the sales process, internally and externally
• Manage end-to-end processing of sales orders, ensuring accuracy and timely completion
• Handle inbound calls, resolving queries or directing them to the appropriate team
• Identify and resolve order discrepancies efficiently
• Complete reporting and commission tracking forms, weekly reviews with the sales team
• Collaborate with internal departments to deliver the best outcomes for customers
• Provide proactive support to the sales and management teams, including ad hoc tasks

• At least 12 months experience in Sales Support/ Administration role
• Excellent administrative skills including Microsoft and external/ internal software
• Highly proactive
• Be driven, determined & self-motivated
• Strong relationship building skills
• Be able to work as part of a team
• Excellent communication skills and telephone manner
• Excellent listening skills

• Salary of £25,000
• Quarterly commission, up to 7% of salary
• Monday to Friday 8.30 to 5pm
• 20 Days annual leave Plus bank holidays increases by 1 day per annum until 24.
• Birthday off
• Dress Down Policy
• Free Parking
• Pension (NEST)
• Company days Out.
• Full Induction and Development Programme
• Salesperson of The Month/ Salesperson of the Year
• Annual performance and Pay Reviews.

Join Our Clients Team as an After Sales Support Specialist!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a difference? If so, we want YOU to be part of our vibrant team!

We believe that the customer experience doesn't end at the sale-it's just the beginning! We are on the lookout for a cheerful and professional After Sales Support Specialist to help us ensure our customers are delighted every step of the way.

What You'll Do:

As our After Sales Support Specialist, you will be the friendly voice on the other end of the line, guiding our customers through any questions or concerns they might have after their purchase. Your role will be pivotal in fostering long-lasting relationships and ensuring customer satisfaction. Here's a snapshot of your responsibilities:

• Customer Interaction: Respond promptly to customer inquiries via phone, email, or chat, providing solutions and support in a warm and engaging manner.
• Problem Solving: Address and resolve post-purchase issues, ensuring our customers feel valued and heard.
• Follow-Up: Reach out to customers after their purchase to ensure they are satisfied and to gather feedback on their experience.
• Collaboration: Work closely with our sales, product, and technical teams to gather insights and provide the best solutions to our customers.
• Documentation: Maintain accurate records of customer interactions and feedback for continuous improvement of our services.

Who You Are:

We're looking for someone who is not just a great communicator but also brings a spark of enthusiasm to every interaction. Here's what we value in our ideal candidate:

• Experience: Previous experience in customer service or support roles is a plus, but what's most important is your positive attitude!
• Communication Skills: Excellent verbal and written communication skills that can light up any conversation.
• Empathy: A genuine desire to help others and a knack for understanding customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech Savvy: Comfortable using customer support tools and software.

If you're ready to make a lasting impact and help us provide an unforgettable after-sales experience, we want to hear from you!

Let's create amazing customer experiences together! Apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

** Sales Support Administrator **

IMMEDIATE START AND INTERVIEWS

• Salary: 30K-32K
• Hybrid Working: 2 days WFH
• Flexi Hours: 37.5 hrs a week
• Free Parking
• Based in Guildford, Surrey

An International Company based in Guildford is seeking an experienced Sales Support Administrator.

You will support the sales team by processing orders accurately, liaising with customers, and coordinating interdepartmentally to ensure deadlines are met.

The role requires strong organisational and communication skills, attention to detail, proactive problem-solving, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

• Processing customer orders, providing them with an accurate order confirmation including the lead times
• Communicating with customers regarding delivery requirements and proactively keeping them up to date on production and dispatch dates
• Liaising with multiple departments in order to ensure that customers' needs are met in a timely manner
• Supporting the aftersales team with returns and spare part/replacement orders, ensuring correct processes are followed and records updated, so that the process runs smoothly
• Being a friendly and professional point of contact for customers, by answering calls and monitoring shared mailboxes
• Resolving customer queries or directing them to the appropriate contact
• Providing basic technical assistance to clients
• Offer support by raising quotations, on an ad-hoc basis

Skills & Experience

• A positive team player with a proactive attitude, able to juggle priorities, solve problems, and support colleagues in a fast-paced environment
• Strong organisational skills with excellent attention to detail
• Confident communicator who enjoys working with people and building positive relationships
• Proficient in Microsoft Office, experience with CRM / ERPs beneficial but not essential
• Previous experience in sales support, administration, or customer service

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.