7,642 Platinum jobs in the United Kingdom
Platinum Support Account Manager - Lead
Posted 14 days ago
Job Viewed
Job Description
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What will you** **do:**
The CCaaS Platinum Support Account Manager is the main technical support contact serving Sprinklr's largest and most complex customers. We work with program managers and executive level decision makers at large enterprise brands to deliver excellent customer support experience. Platinum Support also acts as an internal escalation point, collaborating with Sales, Customer Success & Services to resolve issues. The PSAM also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
**Responsibilities:**
+ Serve as the technical voice of the customer and advocate for your clients' needs when escalating product issues.
+ Be an expert on the Client's custom implementation and be able to resolve issues pertaining to their setup that doesn't require engineering intervention
+ Meet regularly with your customer contacts for Case Reviews. You'll cover trends you see in support tickets, look for opportunities to reduce pain points in product use, and deliver updates on outstanding issues.
+ Collaborate regularly with other members of the account team to address reported issuesand support their efforts.
+ Attend bridge calls for escalated issues and work directly with the customer and engineering for expedited resolution.
+ Plan and execute important events for customers in collaboration with success/MS team
+ Prepare regular reports for internal stakeholders for all your accounts to highlight customer health index and plat of action to improve.
+ Share regular insights into new product features with customer
+ Discuss and plan release readiness with customer to meet customer expectations andensure faster resolution on release related issues.
+ Closely monitor TTR for all support cases from your accounts and always ensure adherence to SLA.
+ Roll up your sleeve and work with support/engineering teams to debug critical issues reported by your accounts.
+ Ensure the higheststandard of service delivery to our platinum customers.
+ Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:
+ Provide social insights and recommendations to support clients' business practices
+ Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client's custom needs, adhering to primary business use cases and platform functionalities
+ Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.
+ Provide consulting advise to clients about Sprinklr platform during different phases of project implementation
**What makes you qualified?**
+ Strong analytical and problem-solving skills.
+ Fluent in English
+ Excellent communication skills, both written and verbal.
+ A drive to dig into the details of a system or process to solve customer problems.
+ Desire and ability to rapidly learn a wide variety of new technical skills.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong customer handling skills and willingness to serve customersacross varioustimezones. This role will be predominantly to support our U.K based customers. Occasionallywork on weekends may be requiredas per business needs.
**Technical Skills**
+ Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.
+ Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing
+ Should have knowledge in CTI or Voice recording products
+ Experience on VOIP, Dialer, ACD, IVR, SBC
+ Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
+ Knowledge of UCaaS, CPaaS platform, Cloud, Contact Center, Integrations like MS teams, and analysis tools like Wireshark, etc.
+ Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
+ At least two years' experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
+ Experience in Groovy and Javascript.
_Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based._
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Sales Associate
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Sales Associate
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Sales Associate
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Sales Associate
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Sales Associate
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Sales Associate
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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Sales Associate
Posted 1 day ago
Job Viewed
Job Description
Your new company
You'll be joining a highly respected, family-run business that has been supplying professional products for over 100 years.
Your new role
As a Sales Associate, you'll be responsible for shaping and driving the sales structure within the Southwest. This is a hybrid role (after a 3-month probation) based in BS3.
- Deliver a strategic sales plan to expand the customer base and strengthen market presence.
- Grow your B2B sales strategy and client base.
- Build and maintain relationships with current and prospective customers.
- Achieve growth and sales targets.
- Stay informed on market trends, new products, and competitor activity.
- Analyse sales performance and develop strategies to exceed targets.
What you'll need to succeed
- Proven experience as a Business Development or Sales Account Manager.
- B2B experience.
- Strong communication.
- Ability to manage the full sales process from planning to closing.
- Commercial awareness and business acumen.
- Demonstrated success in new business development and closing sales.
- Target-driven and process-oriented mindset.
- Team player with excellent written and verbal communication skills.
- Proficiency in Microsoft Office and Outlook.
- A full clean driving licence is preferable.
What you'll get in return
- A competitive base salary of 27-29k with realistic first-year earnings of 35k-40k.
- Bonus and overriding commission structure.
- Company laptop and mobile phone.
- Access to a company pool car for customer meetings.
- Hybrid working after probation.
- Opportunity to be part of a well-established, growing business with a strong reputation in the industry.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sales Associate
Posted 2 days ago
Job Viewed
Job Description
The Company:
-
Join one of London’s most recognisable and long-established premium service providers, offering essential property maintenance services across plumbing, heating, bathrooms, kitchens, and more.
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Now part of a global group, the business operates a 24/7 centralised call centre, servicing over 90,000 jobs annually.
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Over four decades of trusted service across central London
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Premium domestic and commercial client base
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Fast-paced sales environment with excellent brand recognition
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Backed by a global home services group with multi-brand operations
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Strong internal support structure and a collaborative, motivated sales team
Benefits of the Sales Associate :
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£35k basic
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£60k OTE
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Uncapped commission scheme paid quarterly, 23 days holiday
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Birthday off plus bank holidays
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Contributory pension
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Retail discounts
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Training, and progression opportunities
The Role of the Sales Associate:
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This is a fast-paced, office-based sales role focused on converting smaller-scale work opportunities
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You’ll follow up on engineer recommendations and liaise with customers to convert quotes into booked work.
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You’ll use Excel to track opportunities, manage forecasts, and report on pipeline progress, all while hitting individual and team targets.
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You’ll be exposed to a broad range of technical services – from plumbing and heating to kitchens and bathrooms and even roofing or electrical.
The Ideal Person for the Sales Associate:
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Confident communicator with the ability to establish needs and close over the phone with experience in outbound sales
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Comfortable working with data, CRM systems, and Excel (forecasting, reporting)
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Organised, fast-moving, and thrives in a collaborative, high-volume setting
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Strong communication is essential – you’ll need to ask the right questions, identify the customer's real needs, and articulate clear solutions.
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This role requires someone who can build rapport and confidently explain service options over the phone.
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You’ll be exposed to a broad range of technical services – from plumbing and heating to bathrooms and drainage – so any prior experience or familiarity with trades or technical sectors will be a real asset.
If you think the role of Sales Associate is for you, apply now!
Consultant: Justin Webb
Email: (url removed)
Tel no.: (phone number removed)
Candidates must be eligible to work and live in the UK.
About On Target:
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
Sales Associate
Posted 14 days ago
Job Viewed
Job Description
Sales Associate within Estate Agency
The ideal candidate will have 12 months experience within Estate Agency.
Personal Profile:
• Well-presented, Reliable, Trustworthy, Confident, and motivated by a genuine passion for the property industry.
• Strong negotiation skills & good basic understanding of the sales process,
• Possess excellent communication and people skills,
• Have a full UK driving licence and your own car. Your duties would include:
• Registering Buyers and Vendors.
Identify client requirements & matching to our property portfolio,
• Arrange and carry out viewings,
• Build and maintain strong client relationships, with regular client contact,
• Successfully negotiate between Vendor/Buyer.
• Assisting in smooth running of the branch.
Package
Basic pay £20,000
OTE £30k+ - Basic salary + Commission.
5 day working week (Saturday included with day off in the week)
28 days holiday including bank holidays
Support package to gain Propertymark NAEA/ARLA qualification
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.
Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.