7,195 Platinum jobs in the United Kingdom
Platinum Support Account Manager - Lead
Posted 5 days ago
Job Viewed
Job Description
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way. ( will you** **do:**
The CCaaS Platinum Support Account Manager is the main technical support contact serving Sprinklr's largest and most complex customers. We work with program managers and executive level decision makers at large enterprise brands to deliver excellent customer support experience. Platinum Support also acts as an internal escalation point, collaborating with Sales, Customer Success & Services to resolve issues. The PSAM also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
**Responsibilities:**
+ Serve as the technical voice of the customer and advocate for your clients' needs when escalating product issues.
+ Be an expert on the Client's custom implementation and be able to resolve issues pertaining to their setup that doesn't require engineering intervention
+ Meet regularly with your customer contacts for Case Reviews. You'll cover trends you see in support tickets, look for opportunities to reduce pain points in product use, and deliver updates on outstanding issues.
+ Collaborate regularly with other members of the account team to address reported issuesand support their efforts.
+ Attend bridge calls for escalated issues and work directly with the customer and engineering for expedited resolution.
+ Plan and execute important events for customers in collaboration with success/MS team
+ Prepare regular reports for internal stakeholders for all your accounts to highlight customer health index and plat of action to improve.
+ Share regular insights into new product features with customer
+ Discuss and plan release readiness with customer to meet customer expectations andensure faster resolution on release related issues.
+ Closely monitor TTR for all support cases from your accounts and always ensure adherence to SLA.
+ Roll up your sleeve and work with support/engineering teams to debug critical issues reported by your accounts.
+ Ensure the higheststandard of service delivery to our platinum customers.
+ Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:
+ Provide social insights and recommendations to support clients' business practices
+ Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client's custom needs, adhering to primary business use cases and platform functionalities
+ Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.
+ Provide consulting advise to clients about Sprinklr platform during different phases of project implementation
**What makes you qualified?**
+ Strong analytical and problem-solving skills.
+ Fluent in English
+ Excellent communication skills, both written and verbal.
+ A drive to dig into the details of a system or process to solve customer problems.
+ Desire and ability to rapidly learn a wide variety of new technical skills.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong customer handling skills and willingness to serve customersacross varioustimezones. This role will be predominantly to support our U.K based customers. Occasionallywork on weekends may be requiredas per business needs.
**Technical Skills**
+ Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.
+ Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing
+ Should have knowledge in CTI or Voice recording products
+ Experience on VOIP, Dialer, ACD, IVR, SBC
+ Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
+ Knowledge of UCaaS, CPaaS platform, Cloud, Contact Center, Integrations like MS teams, and analysis tools like Wireshark, etc.
+ Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
+ At least two years' experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
+ Experience in Groovy and Javascript.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Sales Associate
Posted today
Job Viewed
Job Description
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with Plusnet. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Sheffield .
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of Plusnet,EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Sales Associate
Posted today
Job Viewed
Job Description
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with Plusnet. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Sheffield .
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of Plusnet,EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Sales Associate
Posted today
Job Viewed
Job Description
Sales Associate
(Apply online only) + commission + benefits
Randstad are currently working in partnership with a market leading specialist manufacturing business based in Central London to add to their already successful Sales team.
They are seeking a driven, motivated, experienced and ambitious Sales Associate to join their already well established sales team within their office. This dynamic individual will be responsible for driving forward the sales of this global business, winning new accounts, maintaining current clients/customers and optimising sales. This role would suit a recent finance graduate, with 2-3 years sales experience looking to work in the financial services space.
Key responsibilities of the Sales Associate will include:
- Conduct discovery and needs analysis with investment banking firms; open projects and relay project details to the Account Management team.
- Build and maintain strong client relationships through professional outreach and
communication. - Identify and pursue new business opportunities with existing and prospective clients.
- Act as a brand ambassador by presenting solutions to client groups; host
webinars, meetings, and training sessions. (Includes business travel to finance hubs like Milan, Paris, and Frankfurt.) - Manage contact data within the CRM and use it to uncover new contacts and sales leads.
The ideal Sales Associate will possess the following attributes/skills:
- Driven and commercially minded - confident in making proactive sales calls and building long-term client relationships
- Organised and able to prioritise - managing thousands of contacts requires excellent time management and CRM discipline
- Client-focused and creative - every sale is unique; understanding client needs and preferences is key
- Multilingual - proficiency in French or German is highly desirable, particularly French
- Experienced in financial or B2B sales - any background in recruitment or sales into the financial sector is a strong advantage
This is an attractive opportunity for a Sales Associate at an exciting time for an expanding international business.
If you are interested in the role of Sales Associate please do not hesitate to apply today.
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Sales Associate
Posted today
Job Viewed
Job Description
If you thrive in a fast-paced, high-energy environment where your ambition directly translates to success, this is the role for you! Join a market-leading digital company that allows you to build a career where you can earn weekly bonuses, enjoy real career progression, and become part of a vibrant, supportive team.
What you will be doing as Sales Associate?
- Making outbound calls and pre-qualified leads with business owners who have shown interest in digital marketing solutions.
- Creating real value for businesses by identifying their growth needs and seamlessly working with team members to close the deal.
- Engaging with decision-makers, building rapport, and gathering key information
- Sharpening your commercial skills daily through hands-on experience, with clear pathways for fast-track career progression into senior or management roles.
- Diagnosing client needs and offering the right solutions from our product range
What skills and experience do you need for the role of Sales Associate?
- You are driven by success and money, target-focused and motivated by the opportunity to be rewarded for your results.
- You would need to stay resilient under pressure, confidently handling objections, quickly bouncing back from knock backs, and keeping your motivation high to hit your goals.
- You bring energy and enthusiasm to the team and thrive in a buzzing, high-paced environment.
- Confident and outgoing, you enjoy talking to new people and can quickly build rapport over the phone.
- You are ambitious and focused on building a career, looking for more than just a job with real opportunities to grow, earn, and progress.
- Ideally you will have B2B experience however, not essential
Whats in it for you as a Sales Associate?
- 25,000 basic salary + uncapped commission (OTE 36k+), paid weekly
- Career development from day one, with clear progression paths into senior or leadership roles
- Career progression opportunities in a growing company
- Monday-Friday, 8:45am-4:45pm schedule - with early Friday finishes!
- Free onsite parking
- Contributory Pension and Healthcare Scheme
- 30 days annual leave
- Fun office perks - pool table, PlayStation, in-house bar, and regular social events
- 30 days annual leave (including Christmas shutdown from Christmas Eve)
- No weekends, ever!
To Apply:
If this sounds like a role you will LOVE , please send your CV to us today!
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Sales Associate
Posted today
Job Viewed
Job Description
If you thrive in a fast-paced, high-energy environment where your ambition directly translates to success, this is the role for you! Join a market-leading digital company that allows you to build a career where you can earn weekly bonuses, enjoy real career progression, and become part of a vibrant, supportive tea m.
What you will be doing as Sales Associate?
- Making outbound calls and pre-qualified leads with business owners who have shown interest in digital marketing solutions.
- Creating real value for businesses by identifying their growth needs and seamlessly working with team members to close the deal.
- Engaging with decision-makers, building rapport, and gathering key information
- Sharpening your commercial skills daily through hands-on experience, with clear pathways for fast-track career progression into senior sales or management roles.
- Diagnosing client needs and offering the right solutions from our product range
What skills and experience do you need for the role of Sales Associate?
- You are driven by success and money, target-focused and motivated by the opportunity to be rewarded for your results.
- Youll need to stay resilient under pressure, confidently handling objections, quickly bouncing back from knockbacks, and keeping your motivation high to hit your goals.
- You bring energy and enthusiasm to the team and thrive in a buzzing, high-paced sales environment.
- Confident and outgoing, you enjoy talking to new people and can quickly build rapport over the phone.
- You are ambitious and focused on building a career, looking for more than just a job with real opportunities to grow, earn, and progress.
- Ideally you will have B2B experience however, not essential
Whats in it for you as a Sales Associate?
- 25,000 basic salary + uncapped commission (OTE 36k+ uncapped), paid weekly
- Career development from day one, with clear progression paths into senior sales or leadership
- Career progression opportunities in a growing company
- Monday-Friday, 8:45am-4:45pm schedule - with early Friday finishes!
- Free onsite parking
- Contributory Pension and Healthcare Scheme
- 30 days annual leave
- Fun office perks - pool table, PlayStation, in-house bar, and regular social events
- 30 days annual leave (including Christmas shutdown from Christmas Eve)
- No weekends, ever!
To Apply:
If this sounds like a role you will LOVE , please send your CV to us today!
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Sales Associate
Posted today
Job Viewed
Job Description
We are recruiting for an established company in Washington who are looking to add to their existing team, this company as a wholesaler who are open to trade only. The role will involve you dealing with customers face to face as well as over the phone and dealing with online orders.
Hours of work would be40 Hours - Monday to Friday 9.00am - 5.00pm Monday, Tuesday, Wednesday and Friday, Thursdays 9.00am - 8.00pm
Duties include (but are not limited to):
- Taking inbound telephone orders
- Updating the computer system
- Raising invoices
- Serving customers
- Picking and packing
- Ensuring stock is available to customers at all times
- Matching product codes to ensure correct products are ordered and available
Essential Experience:
- Computer literate
- Strong numerical skills
Desired Experience:
- Picking and packing
- Warehouse experience
Due to the high volume of candidates responding to our adverts unfortunately we are not always able to provide individual feedback. If you don't hear from us within the next ten days, please assume you have been unsuccessful on this occasion. We will however keep your details on file and you may be contacted about other opportunities in the future.
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Sales Associate
Posted 3 days ago
Job Viewed
Job Description
We are recruiting for an established company in Washington who are looking to add to their existing team, this company as a wholesaler who are open to trade only. The role will involve you dealing with customers face to face as well as over the phone and dealing with online orders.
Hours of work would be40 Hours - Monday to Friday 9.00am - 5.00pm Monday, Tuesday, Wednesday and Friday, Thursdays 9.00am - 8.00pm
Duties include (but are not limited to):
- Taking inbound telephone orders
- Updating the computer system
- Raising invoices
- Serving customers
- Picking and packing
- Ensuring stock is available to customers at all times
- Matching product codes to ensure correct products are ordered and available
Essential Experience:
- Computer literate
- Strong numerical skills
Desired Experience:
- Picking and packing
- Warehouse experience
Due to the high volume of candidates responding to our adverts unfortunately we are not always able to provide individual feedback. If you don't hear from us within the next ten days, please assume you have been unsuccessful on this occasion. We will however keep your details on file and you may be contacted about other opportunities in the future.
Sales Associate
Posted 3 days ago
Job Viewed
Job Description
Sales Associate
(Apply online only) + commission + benefits
Randstad are currently working in partnership with a market leading specialist manufacturing business based in Central London to add to their already successful Sales team.
They are seeking a driven, motivated, experienced and ambitious Sales Associate to join their already well established sales team within their office. This dynamic individual will be responsible for driving forward the sales of this global business, winning new accounts, maintaining current clients/customers and optimising sales. This role would suit a recent finance graduate, with 2-3 years sales experience looking to work in the financial services space.
Key responsibilities of the Sales Associate will include:
- Conduct discovery and needs analysis with investment banking firms; open projects and relay project details to the Account Management team.
- Build and maintain strong client relationships through professional outreach and
communication. - Identify and pursue new business opportunities with existing and prospective clients.
- Act as a brand ambassador by presenting solutions to client groups; host
webinars, meetings, and training sessions. (Includes business travel to finance hubs like Milan, Paris, and Frankfurt.) - Manage contact data within the CRM and use it to uncover new contacts and sales leads.
The ideal Sales Associate will possess the following attributes/skills:
- Driven and commercially minded - confident in making proactive sales calls and building long-term client relationships
- Organised and able to prioritise - managing thousands of contacts requires excellent time management and CRM discipline
- Client-focused and creative - every sale is unique; understanding client needs and preferences is key
- Multilingual - proficiency in French or German is highly desirable, particularly French
- Experienced in financial or B2B sales - any background in recruitment or sales into the financial sector is a strong advantage
This is an attractive opportunity for a Sales Associate at an exciting time for an expanding international business.
If you are interested in the role of Sales Associate please do not hesitate to apply today.
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Sales Associate
Posted 3 days ago
Job Viewed
Job Description
If you thrive in a fast-paced, high-energy environment where your ambition directly translates to success, this is the role for you! Join a market-leading digital company that allows you to build a career where you can earn weekly bonuses, enjoy real career progression, and become part of a vibrant, supportive team.
What you will be doing as Sales Associate?
- Making outbound calls and pre-qualified leads with business owners who have shown interest in digital marketing solutions.
- Creating real value for businesses by identifying their growth needs and seamlessly working with team members to close the deal.
- Engaging with decision-makers, building rapport, and gathering key information
- Sharpening your commercial skills daily through hands-on experience, with clear pathways for fast-track career progression into senior or management roles.
- Diagnosing client needs and offering the right solutions from our product range
What skills and experience do you need for the role of Sales Associate?
- You are driven by success and money, target-focused and motivated by the opportunity to be rewarded for your results.
- You would need to stay resilient under pressure, confidently handling objections, quickly bouncing back from knock backs, and keeping your motivation high to hit your goals.
- You bring energy and enthusiasm to the team and thrive in a buzzing, high-paced environment.
- Confident and outgoing, you enjoy talking to new people and can quickly build rapport over the phone.
- You are ambitious and focused on building a career, looking for more than just a job with real opportunities to grow, earn, and progress.
- Ideally you will have B2B experience however, not essential
Whats in it for you as a Sales Associate?
- 25,000 basic salary + uncapped commission (OTE 36k+), paid weekly
- Career development from day one, with clear progression paths into senior or leadership roles
- Career progression opportunities in a growing company
- Monday-Friday, 8:45am-4:45pm schedule - with early Friday finishes!
- Free onsite parking
- Contributory Pension and Healthcare Scheme
- 30 days annual leave
- Fun office perks - pool table, PlayStation, in-house bar, and regular social events
- 30 days annual leave (including Christmas shutdown from Christmas Eve)
- No weekends, ever!
To Apply:
If this sounds like a role you will LOVE , please send your CV to us today!
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.