338 Service Delivery jobs in the United Kingdom

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner.  Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
• Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
• Supervise, the opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption 
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

• SHEA (Gas)
• NRSWA 1991 (Supervisor))
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Are you an experienced Service Delivery Manager based in the Kent area, looking to lead a high performing team to provide effective high-quality service, repair and installation works?

This role is hybrid, offering the flexibility of working from site, office and home.

We can Offer You:

• Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office
li>Work-Life Balance : 25 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth : Ongoing professional development to keep you at the top of your game

Your Role:

• Manage multi-disciplinary teams across service, repair and installations
• Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets
• Oversee group service delivery of contracts
• Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
• Assist where needed all Liberty’s subsidiaries and external clients
< i>Integrate the delivery team and assist in its delivery via the senior management team
• Manage Contract Supervisors, Field Teams and Administration Teams
• Through Supervisors, manage technical standards
• Ensure effective supervision and control of all work carried out
• Prepare valuations, agreement of variations and billing for all completed work
• Effectively monitoring contracts throughout the contract period
• Assist in the development of performance management

What We Need from You.

• City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline
• A full UK driving license is essential
• Flexibility and a positive attitude towards varied work and schedules
• Excellent customer service skills with experience working with the public
• A solid understanding of gas legislation and regulations
• Strong knowledge of Health & Safety practices and working to best standards
• Ability to manage your time and workload independently
• Contract supervision experience, preferably within the social housing sector covering service, repair and installations
• Prior experience in managing engineers and liaising with clients is highly desirable

Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!
Click “Apply” below to join Liberty as a Service Delivery Manager. We look forward to hearing from you!

Closing Date: 18th August 2025 (We may close early due to high demand)

Service Delivery Manager

Salary : 40,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday

Location : 9 - 13 St James Mill Road, Northampton, NN5 5JW

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Driving Licence
• Team Leadership and Management experience.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste and/or Fleet management experience
• Level 5 Leadership & Management or equivalent work experience, Transport CPC, COTC/CMS

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide effective high-quality service, repair and installation works?

We can Offer You:

• Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office
li>Work-Life Balance : 25 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth : Ongoing professional development to keep you at the top of your game

Your Role:

• Manage multi-disciplinary teams across service, repair and installations
• Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets
• Oversee group service delivery of contracts
• Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
• Assist where needed all Liberty’s subsidiaries and external clients
< i>Integrate the delivery team and assist in its delivery via the senior management team
• Manage Contract Supervisors, Field Teams and Administration Teams
• Through Supervisors, manage technical standards
• Ensure effective supervision and control of all work carried out
• Prepare valuations, agreement of variations and billing for all completed work
• Effectively monitoring contracts throughout the contract period
• Assist in the development of performance management

What We Need from You.

• City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline
• A full UK driving license
• Flexibility and a positive attitude towards varied work and schedules
• Excellent customer service skills with experience working with the public
• A solid understanding of gas legislation and regulations
• Strong knowledge of Health & Safety practices and working to best standards
• Ability to manage your time and workload independently
• Contract supervision experience, preferably within the social housing sector covering service, repair and installations

Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!
Click “Apply” below to join Liberty as a Service Delivery Manager. We look forward to hearing from you!

Closing Date: 14th August 2025 (We may close early due to high demand)

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.

• p>Manage day-to-day service delivery across client contracts

• Own relationships from implementation through to renewal

• Track budgets, raise POs, manage invoices, and ensure cost control

• Monitor performance against KPIs/SLAs, and oversee reporting

• Proactively communicate service updates to clients

• Identify and lead new project rollouts (e.g. firmware, relocations, expansions)

• Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation

• Spot upsell opportunities and help fuel growth

< i>

Strong project or service delivery background

• Experience with budgets, invoicing, and client reporting

• Excellent communication and organisational skills

• Ability to manage multiple projects and stakeholders with confidence

• A proactive, solution-focused mindset

< i>

Healthcare Cash Plan

• Discounts on retail, travel, wellbeing & more

• Life Insurance

• 25 days holiday + bank holidays

• Cycle to Work Scheme

• Enhanced maternity & paternity packages (eligibility applies)

• Pension contributions

Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.

If you're ready to deliver excellence and grow with a forward-thinking team—apply now .

We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.

Join Our Team as a Service Delivery Coordinator!
Location: Tamworth
Contract Type: Temporary

Working Hours: Monday to Friday, 17:00pm - 01:30am

Are you ready to make a difference in the Logistics & Transportation industry? We're on the lookout for a dynamic Service Delivery Coordinator who thrives in a fast-paced environment and loves to keep things running smoothly!

What You'll Do:
As our Service Delivery Coordinator, you will be the heartbeat of our operations. Your day will include:

• Coordinating service delivery schedules to ensure timely execution
• Liaising with clients, drivers, and warehouse teams to maintain seamless communication
• Monitoring performance metrics and identifying areas for improvement
• Assisting in resolving any service-related issues with a smile
• Maintaining accurate records and reporting on service performance

What We're Looking For:

• Strong organisational skills with attention to detail
• Excellent communication and interpersonal abilities
• A proactive approach to problem-solving
• Previous experience in logistics or service delivery is a plus!
• A cheerful attitude and a team player mentality

What's in it for You?

• A vibrant work environment where your contributions are valued
• Opportunities for professional growth and development
• A chance to be part of a dedicated team committed to excellence

If you're excited about making a positive impact and ready to take on new challenges, we want to hear from you! Apply now and embark on an exciting journey with us in the heart of Tamworth.

Join us and help deliver exceptional service every day!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Service Delivery Manager

Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle.

The Role:
You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit.

Key Responsibilities:

• Manage end-to-end incident and problem resolution processes

• Conduct root cause analyses and implement preventative solutions

• Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes)

• Drive continuous improvement across support operations

• Collaborate with internal stakeholders to enhance service delivery

• Act as an incident commander during high-priority events

• Identify and address training needs across the support team

• Champion customer-centric support and process automation

About You:

• Strong technical understanding of IT operations and service delivery

• Proven experience in incident/problem management (ITIL knowledge preferred)

• Excellent communication, leadership, and analytical skills

• Ability to manage pressure, prioritise workloads, and foster collaboration

• Passion for driving efficiency and delivering great user experiences

What's on Offer:

• 32 days holiday (plus Bank Holidays)

• Enhanced parental leave policies and return-to-work coaching

• Private dental insurance and virtual healthcare access

• Mental health and financial wellbeing support

• Dedicated CPD budget and volunteering day

• Flexible, hybrid working (Leeds HQ)

• Inclusive, pet-friendly office with regular social events