1,177 Service Delivery jobs in the United Kingdom

Service Delivery Manager

Location: Broughton

Inside IR35 Contract: 6 Months

Rate: 41.00/hour Umbrella | 30.64/hour PAYE

Hours: 35 per week

A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.

Role Overview:

The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.

Key Responsibilities:

• Monitor service quality using ServiceNow dashboards and provide regular reporting.
• Manage and resolve business escalations within agreed processes and timelines.
• Support users and internal service representatives (ISRs) with daily demands and escalations.
• Review and challenge supplier root cause analyses and action plans.
• Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
• Collaborate with transnational digital teams to optimise service delivery.
• Contribute to digital workplace projects aimed at enhancing support models and user experience.

Essential Experience:

• Strong working knowledge of ServiceNow.
• Proven experience in stakeholder engagement and vendor management.
• Ability to work autonomously and manage multiple priorities.
• Understanding of customer/client needs in a technical service environment.
• Previous experience in aviation or aerospace sectors is advantageous but not essential.

The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.

If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Service Delivery Manager

Location: Broughton, Chester (on-site)

Contract: 6 months (with potential for extension)

Hours: 35 hours per week (4.5 days, flexible between 7am-7pm)

Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella)

Security Clearance: BPSS+ (arranged by Airbus)

IR35: Inside

About the Role

At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools.

What You'll Be Doing

• Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained.
• Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales.
• Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries.
• Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience.
• Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites.
• Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes.

What We're Looking For

• Experience using ServiceNow or similar ITSM tools.
• Strong understanding of customer and client needs.
• Proven ability to liaise with stakeholders and work with vendors.
• An autonomous, proactive approach to problem-solving.
• Experience in aviation or a similar industry is desirable, but not essential.
• Previous Airbus experience is a plus, but not required.

Why Join Us?

• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
• Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team.

Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.

Operations Service Manager (PAYG Implementation, Rail)

6 Month Engagement

Manchester - Office based twice per week

Day rate: Up to 525 per day Outside IR35

Role Overview

We are seeking an Operations Service Manager to design and implement the end-to-end service arrangements for the Pay-As-You-Go (PAYG) rail proposition. This role will ensure service processes, interfaces, and performance standards are in place to deliver a seamless experience for customers and stakeholders.

Key Responsibilities

• Design and implement end-to-end service arrangements to support PAYG in rail.
• Define and agree Service Level Agreements (SLAs) with relevant parties.
• Establish and embed processes to manage interfaces with third-party providers.
• Develop internal processes to ensure smooth and reliable service delivery for customers.
• Work closely with the Change Manager to ensure new processes and changes are embedded effectively within the organisation.
• Coordinate across multiple stakeholders to align on service expectations and delivery.

Essential Skills & Experience

• Proven experience in service management, operations, or service design within transport, infrastructure, or other large-scale customer-facing environments.
• Strong understanding of SLAs, service frameworks, and operational processes .
• Demonstrated ability to manage third-party relationships and service interfaces.
• Experience establishing internal operational processes for service delivery.
• Excellent stakeholder management skills, with the ability to collaborate across multiple organisations.
• Strong organisational, problem-solving, and communication skills.

Desirable Skills

• Knowledge of PAYG systems or transport ticketing solutions.
• Experience supporting large-scale service transitions or implementations.
• Understanding of customer experience design in public services or transport.
  
  (Rullion is a recruitment agency)

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Service Delivery Manager (Evening shift)

Salary : 45,500 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)

Location : Westminster (across our Municipal contracts)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Team Leadership and Management experience essential.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste management experience

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

IT Service Delivery Manager - Mergers & Acquisitions

80,000 - 90,000

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Key Responsibilities

* Lead a specialist M&A IT team

* Own end-to-end IT delivery during acquisitions: due diligence to post-integration

* Assess target company IT environments, risks and compatibility

* Create and manage IT integration/separation plans, including TSAs and roadmaps

* Oversee data migration, infrastructure alignment and app rationalisation

* Ensure uninterrupted IT services and maintain high SLA performance

* Manage IT incidents, requests, changes and problems (ITIL framework)

* Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)

* Coordinate with external vendors and manage service contracts

* Ensure regulatory, legal and cybersecurity compliance during transitions

* Capture lessons learned and improve playbooks for future M&A initiatives

* Support change management, onboarding and documentation across projects

Requirements

* Extensive experience in IT service delivery/operations within M&A environments

* Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)

* Experience with complex IT integrations, carve-outs and cloud migrations

* Excellent stakeholder and vendor management skills

* PRINCE2 or equivalent project management expertise

* Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)

* Ideally ITIL v4 Intermediate+ certified

* Background in infrastructure, enterprise architecture or transformation will be highly favoured

London based (initially 4 days per week onsite, dropping to 3 once passed probation)

About us

Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance

Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks.

About the Role:

We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations management, supplier management, end user support services, and infrastructure, with the ability to provide leadership and guidance to internal, external teams, and strategic partners

What we are looking for in skills and experience

The ideal candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment.

Key Responsibilities

• Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support.
• Manage MSP relationships, ensuring performance while identifying opportunities to in-source key functions.
• Ensure service quality through effective incident, problem, and change management (aligned to ITIL).
• Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners.
• Maintain system performance, availability, and resilience across all platforms.
• Act as escalation point for Major Incidents liaise with technology leadership team as needed.
• Collaborate with security, architecture, and delivery teams to ensure operational alignment.
• Ensure best practice is followed and appropriate measures are in place to continually review and realign as needed.
• Contribute to the roadmap to build a high-performing IT team focused on accountability and service excellence.
• Oversee vendor contracts, and technology asset management.
• Support compliance, audit readiness, and IT governance activities
  
  What we are looking for in the candidate
  
  Essential:
• Significant experience in IT operations, with experience in hybrid in-house/MSP environments.
• Experience in a startup / scale up environment
• Strong knowledge of infrastructure, networking, cloud platforms (Azure), and IT service management.
• Proven ability to manage MSPs and lead transitions to internal teams.
• Familiarity with ITIL, DevOps CASM;.
• Strong experience of working in Agile environments and practices.
• Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM Maturity models.
• Results driven, will always go the extra mile to deliver expected outcome
• Experience of providing out of hours support for high severity incidents
• Exposure to "follow the sun" support models
• Effective team leadership and stakeholder management skills.
• Strong commercial awareness and problem-solving ability.

Desirable:

• Strong experience of working with Agile delivery methods and practices Personal Attributes
• Able to handle high-stakes operational challenges and deliver reliable, scalable services in a fastpaced environment.
• Meticulous in identifying potential risks and ensuring compliance with standards.
• Proven track record in building and maintaining strong relationships
• Excellent verbal and written communication skills to effectively convey security policies and procedures.
• High ethical standards and a commitment to maintaining confidentiality and trust.
• Ability to stay flexible and adapt to the rapidly changing cybersecurity landscape.
• Works well with other departments and stakeholders to integrate security best practices

Service Delivery Manager
Hours:  Monday to Friday, 08:00 – 17:00
Location:  Wakefield, West Yorkshire, WF2

£30,000 - £35,000 & bonus

This is not just a job — it’s a mission-critical role  in a 24/7 service-based business  where failure is not an option . Clients are demanding, and we share their pain . Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist .

We are recruiting an experienced, commercially aware Coordinator  who thrives in a reactive, high-pressure environment  and is ready to lead from the front.

There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations.

 Job Responsibilities:

• Manage a team of 3 in service delivery.
• Coordinate and manage 5 mobile engineers  across the North Central region
• Schedule urgent and planned works, ensuring no delays, no excuses
• Be the first point of contact  for clients — professional, positive, and proactive
• Manage strict deadlines , tight budgets , and high expectations
• Work closely with purchasing and sales teams  — we are one team, one goal
• Ensure site surveys , quotations , and installations  are completed on time
• Handle credit checks , supplier coordination , and subcontractor management
• Constantly reschedule resources  to meet shifting priorities
• Deliver smooth project execution  from start to finish

• Service Repair Coordination : Reactive scheduling, urgent client support, engineer dispatch
• PPM Coordination : Planned maintenance, quoting, supplier liaison, profitability tracking
• Client Communication : Clear, confident, and always positive
• Commercial Awareness : Protecting and enhancing margin on every transaction

 Experience required:

• Proven experience in reactive and planned project coordination
• Experience leading a team
• Strong organisational skills and commercial acumen
• A natural instinct for customer care

If you do have any further questions, please contact Shannon Clough at Interaction Recruitment Leeds

INDLEE

Service Delivery Manager

Salary : 35,000 per annum with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday

Location : Units 11A and B, Former GKN Works, Sheepbridge Lane, Sheepbridge,Chesterfield. S41 9QD

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Using digital systems on a daily basis to manage services and people.
• Monitor and assess performance metrics, implementing improvement initiatives as required.
• Liaise with other Veolia Managers and staff to promote a coordinated approach to service delivery and functions.
• Ensure that all health and safety regulations and protocols are adhered to within the team.
• Undertake pricing for all ad-hoc/unscheduled works on behalf of the service.
• Provide accurate and competitive quotations for service requests.
• Address complaints and service-level inquiries on behalf of the service.
• Conduct thorough investigations, of any accidents involving employees, vehicles, or equipment.
• You will be required to carry out disciplinary and grievance processes and procedures and ensure that employees follow all procedures correctly, in line with company policy.
• Arrange and conduct inspections to assess compliance and identify areas for improvement.
• Monitor, manage and maintain the on-board allocation through the ECHO framework.
• Promptly report close calls, accidents, incidents, and safety concerns.
• Conduct activity checks on the EcoOnline platform.
• Occasional driving and loading will be required.

What we're looking for;

Essential:

• Excellent communication skills
• Team work
• Ability to work well under pressure- in a fast paced, changeable environment
• Leadership skills- ability to lead and provide instructions to large workforces
• HGV licence

Desirable:

• IOSH managing safely
• Computer literature

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Service Delivery Manager
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client.

Please note you will require current active SC clearance and be available to work on client site 3 days a week.

The Role
As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

The Responsibilities/Requirements

Delivery Leadership
* Manage services to make sure that we deliver what we've promised to our customers and our own organisation
* Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues
* Prepare and deliver service reports and participate in reviews with customers and colleagues.
Change Delivery Management
* Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services
* Demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.
Business Management
* Make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business
* Contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.
Contract Management
* Support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate
Relationship Management
* Be the primary interface to one or more stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.
People Management
* Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed
* Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.