272 Social Services Manager jobs in the United Kingdom

HYBRID ROLE - Taunton based office.

In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.

Key Responsibilities:

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

Essential Skills & Experience:

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

Desirable Skills & Experience:

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

? Senior Case Management Developer

UK-based (99% hybrid working – work from anywhere in the UK)
Up to £65,000 + excellent benefits
36-month Fixed-Term Contract

Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and technology team supporting one of the UK's most forward-thinking legal ope.

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HYBRID ROLE - Taunton based office.

In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our te.

Position Summary:

Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Key Responsibilities:

• Receivelog, and triage HR cases via ticketing systems and phone.

• Provide first-line resolution for common inquiries (policies, benefits, process guidance).

• Escalate complex cases to Team Leader or COEs as required.

• Maintain accurate records and case documentation.

• Support knowledge base maintenance and continuous improvement initiatives.

• Ensure compliance with data protection requirements (GDPR).

Key Responsibilities:

Education:

• Bachelor's degree in HR, Business Administration, and/or CIPD qualification preferred although other related fields may be considered

Special Skills & Competencies;

• Proven experience in HR shared services or contact center environment.

• Strong data accuracy and attention to detail.

• Strong customer service mindset and communication skills.

• Proficient in HRIS and ticketing tools.

• Fluent in English; additional European language an advantage.

• Proficiency with HRIS platforms (SuccessFactors, Oracle, Workday).

Key Performance Indicators (KPIs) & SLAs:

• 95% first-contact resolution rate.

• 98% case closure within SLA.

• Zero critical compliance breaches.

• ≥95% customer satisfaction ratings

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Our client is a highly respected provider of domiciliary care services and is seeking an experienced and compassionate Social Care Manager to oversee their operations in **Birmingham**. This role requires a dedicated leader to manage care teams, ensure the highest quality of care, and maintain regulatory compliance. The position is based at their **Birmingham** office, with responsibilities extending across the local service area.

Key Responsibilities:

• Manage and supervise a team of care workers, providing leadership, support, and professional development.
• Oversee the assessment, planning, implementation, and evaluation of care plans for clients receiving domiciliary care.
• Ensure compliance with all relevant legislation, CQC standards, and company policies.
• Conduct regular client and staff supervisions and appraisals.
• Manage rotas, scheduling, and resource allocation to ensure effective service delivery.
• Develop and maintain strong relationships with clients, their families, and other healthcare professionals.
• Handle client and staff complaints and safeguarding concerns effectively and sensitively.
• Participate in the on-call rota to provide emergency support.
• Monitor service performance, identify areas for improvement, and implement necessary changes.
• Contribute to the growth and development of the domiciliary care services.

Qualifications and Skills:

• Proven experience in managing social care services, preferably in a domiciliary care setting.
• A relevant qualification such as NVQ/QCF Level 5 in Health and Social Care or equivalent.
• In-depth knowledge of CQC regulations and standards.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to manage staff effectively, including recruitment, training, and performance management.
• A genuine commitment to providing high-quality, person-centered care.
• Proficiency in IT systems used within the care sector.
• A valid UK driving license and access to a vehicle is essential for travel within the **Birmingham** area.

This is a crucial role for ensuring the continuity and quality of care provided by our client. If you are a driven and experienced professional passionate about making a difference in the lives of vulnerable individuals, we encourage you to apply for this position in **Birmingham**.

Our client, a respected local authority, is seeking an experienced and dedicated Senior Social Worker to join their Adult Social Care team in **Leeds, West Yorkshire, UK**. This is a challenging yet rewarding role focused on managing complex cases, providing expert support to vulnerable adults, and leading on safeguarding practices. You will play a crucial role in assessing needs, developing care plans, and coordinating services to ensure the well-being and independence of individuals facing significant challenges. The ideal candidate will have a strong understanding of relevant legislation, a commitment to person-centred care, and excellent assessment, communication, and decision-making skills.

Key responsibilities include:

• Undertake comprehensive assessments of complex needs for vulnerable adults, including those with physical disabilities, learning disabilities, mental health issues, and age-related conditions.
• Develop, implement, and review person-centred care and support plans in collaboration with individuals, families, and other agencies.
• Take a lead role in safeguarding vulnerable adults, identifying risks, conducting investigations, and implementing protection plans in accordance with statutory procedures.
• Manage a caseload of complex and high-risk cases, ensuring effective case management and timely interventions.
• Provide direct support, advice, and advocacy to service users and their families.
• Liaise effectively with a wide range of internal and external stakeholders, including health services, housing providers, the voluntary sector, and the police.
• Chair multi-disciplinary meetings and contribute to case conferences and reviews.
• Mentor and support junior social workers, students, and support staff, sharing expertise and promoting best practices.
• Maintain accurate and up-to-date case records and reports in line with professional standards and departmental policies.
• Contribute to the development and improvement of social care services within the team and the wider authority.
• Stay informed about current legislation, policies, and best practices in social work and adult care.
• Represent the department in relevant forums and contribute to strategic planning.

The successful candidate will hold a recognised Social Work qualification (e.g., BA/BSc in Social Work or Diploma in Social Work) and be registered with Social Work England. A minimum of 3-5 years of post-qualifying experience in adult social care, with a proven track record of managing complex cases and safeguarding issues, is essential. Excellent knowledge of relevant legislation (e.g., Care Act 2014), policies, and procedures is required. Strong analytical, problem-solving, and critical thinking skills are paramount. Exceptional communication, interpersonal, and negotiation skills, along with the ability to build positive working relationships, are crucial. You must be a resilient, organised, and self-motivated professional. A full UK driving licence and access to a vehicle for work purposes may be required.

Description

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.



You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.



Key job responsibilities

- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.



- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes



- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans



- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews



- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement



- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices

Basic Qualifications

- Bachelor's Degree or equivalent post-secondary qualification

- Experience in Complex ER Case Management

- Experience in managing with multiple disciplinary and grievance cases

- Fluent in both spoken and written English (Common European Framework of Reference C2)

Preferred Qualifications

- CIPD qualified

- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.



You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.



Key job responsibilities

- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.



- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes



- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans



- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews



- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement



- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices

Basic Qualifications

- Bachelor's Degree or equivalent post-secondary qualification

- Experience in Complex ER Case Management

- Experience in managing with multiple disciplinary and grievance cases

- Fluent in both spoken and written English (Common European Framework of Reference C2)

Preferred Qualifications

- CIPD qualified

- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.



You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.



Key job responsibilities

- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.



- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes



- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans



- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews



- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement



- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices

Basic Qualifications

- Bachelor's Degree or equivalent post-secondary qualification

- Experience in Complex ER Case Management

- Experience in managing with multiple disciplinary and grievance cases

- Fluent in both spoken and written English (Common European Framework of Reference C2)

Preferred Qualifications

- CIPD qualified

- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.