45,299 Overseas Customer Relations jobs in the United Kingdom

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager, Relationship Management to join their team on a permanent basis.

This successful candidate will mainly be responsible for managing the relationships with the account holders including the timely provision of services.

Responsibilities (but not limited to):
•    Build strong relations with potential and existing customers through effective customer service interaction.
•    Maintain customer service area files, database, records, registers and logs under control.
•    Work closely with the team, to provide information and act as liaison to all other customer needs.
•    Provides authorisations and downloads as necessary to ensure smooth running of the daily work.
•    Provide information about various products and services offered by the Group and identify cross selling opportunities.
•    Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
•    Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
•    Receive loan applications from customers and prepare the corresponding loan agreements.
•    Refer to Branch Manager for any unresolved queries on transactions handled.
•    To assist customers in all their queries on products and seek solution to their requests.
•    Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
•    Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Qualifications and Skills:
•    University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
•    At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
•    Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV  quoting ref 16906SS.
 

CRM Specialist (Technical)

Industry : Consumer Tech / Entertainment

Location : UK

Working Policy : Remote

Company Size : 5,000+

Interview Process : 2–3 stages

Salary : £300-315 per day (outside IR35)

End Date: 31st March 2026

Key Criteria & Focus Areas :

**About the Role:**
**Grade Level (for internal use):**
11
**The Team:**
Join a dynamic team that is dedicated to retaining and developing business with existing rated clients. We are a group with a proactive attitude and a strong team ethic, committed to delivering exceptional results. Our team values collaboration and innovative thinking to drive success and growth within S&P Global Ratings.
**The Impact:**
As a Associate Director, Relationship Management, you will act as a single point of contact for a portfolio of rated clients in the UK, Ireland, and the Netherlands. You will be responsible for maintaining and growing revenue within these accounts and collaborating with other parts of S&P Global to enhance and deepen client relationships. You will orchestrate all key non-analytical relationship issues across your designated portfolio, ensuring strategic alignment and quality standards are upheld.
**What You Stand to Gain:**
+ Exposure to senior management of blue-chip corporate issuers in the region.
+ Being part of an innovative culture that encourages the delivery of new product solutions.
+ Opportunities to provide credit risk and other risk management solutions to clients, challenging them to think differently and reshaping their perspective on S&P Global Ratings.
+ Involvement in a global company that supports personal and professional development.
**Responsibilities:**
+ Develop strong two-way relationships with clients to achieve revenue targets and meet strategic account objectives.
+ Devising account plans to broaden client revenue streams and expand the range of products provided.
+ Manage complex negotiations of commercial contracts utilizing your insight selling skills.
+ Identify upsell and cross-sell opportunities by utilizing market knowledge and intelligence. Collaborate with Ratings Product Development and other segments of S&P Global to maximize opportunities and develop new products.
+ Assess market developments to determine opportunities for product evolution and enhancement to help grow the S&P Ratings business.
+ Operate within the Regulatory and Compliance frameworks laid down by the organization.
+ Deploy insight sales skills to meet revenue and account projections based on a detailed understanding of the client and their market.
+ Manage post-sales customer care and inquiries. Your effective time management will ensure high-quality work is delivered on schedule, leveraging the wider team for efficient delivery.
**What We're Looking For:**
+ Broad experience in Relationship Management within a Financial Services setting.
+ A good understanding of (debt) capital markets and corporate finance.
+ An outgoing person with the ability to connect with customers to develop strong, long-term, and mutually beneficial relationships.
+ An ability to use insight selling skills to identify opportunities, prioritize them, and see them through to a solution. An inquisitive and organized self-starter.
+ A broad understanding of the business needs of large Corporates and other market stakeholders in the ratings industry.
+ Strong insight sales skills to establish client needs and identify solutions.
+ Demonstrated strength in effective influencing, negotiation, interpersonal, and communication skills.
+ High energy levels and a "can do" attitude.
+ Strong emotional intelligence and a team player attitude.
All employees are required to work from the office a minimum of 2 days per week.
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.
#LI-EY1
**About S&P Global Ratings**
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Sales (EEO-2 Job Categories-United States of America), SLSOUS402.2 - Middle Professional Tier II-Ou Sales (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

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