45,400 P O Cruises jobs in the United Kingdom
Revenue Analyst (P&O cruises)
Southampton, South East
Carnival Cruise Line
Posted 3 days ago
Job Viewed
Job Description
**Job Description**
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Revenue Analyst to bring fresh insights and expertise to our Revenue Management & Deployment team.
**Role Overview**
The role is responsible for optimising the revenue delivery throughout the full selling cycle of a subset of cruises. Devising pricing strategy for cruise ticket sales, from launch through to sailing by managing the rate of bookings through trend analysis, performance management and inventory control. Reviewing overall performance to deliver accurate forecasts of volume and revenue across core international markets.
Ownership of pricing strategy, in conjunction with Revenue Manager, ensuring alignment with market pricing principles
Regularly review performance and update strategy throughout selling cycle to maximise revenue delivery
Leverage the revenue management system in order to support decision making and development of strategies
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis. We offer hybrid work including up to two days from home.
**What youu2019ll bring**
Your unique background and skills are what will make you stand out. Weu2019re looking for:
Proven experience working in an analytical role, preferably in Revenue Management
Analytical competencies to identify trends, interpret and inform decision-making
Strong abilities in manipulating data and communicating findings clearly and effectively
Strong working knowledge of Microsoft Excel essential. Power BI advantageous
**About You: The Ideal candidate**
You are more than just your CV. Youu2019re someone who brings:
Commercial acumen
Excellent problem-solving ability
Strong collaboration skills, to build relationships across teams and multiple stakeholders
Ability to effectively influence and provide insight.
**Application Guidance**
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If youu2019re passionate about our guests and looking for an opportunity to grow, weu2019d love to hear from you.
**Why Join Us?**
Working with us means more than just a role in guest experience. Itu2019s about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-2025.pdf
**Hereu2019s what we offer:**
Employee Discounted Cruising plus Friends and Family offers
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Employee Assistance and Wellbeing programmes
Company paid Health Cash Plan and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Contributory Defined Contribution Pension scheme
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Donu2019t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit
#LI-Hybrid
#CUK
#Job Functions: General Business; Finance; other
#LI-NL
**About Us**
Holidays are one of lifeu2019s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worldu2019s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britainu2019s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
Itu2019s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travelu2019s Employer of Choice.
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Revenue Analyst to bring fresh insights and expertise to our Revenue Management & Deployment team.
**Role Overview**
The role is responsible for optimising the revenue delivery throughout the full selling cycle of a subset of cruises. Devising pricing strategy for cruise ticket sales, from launch through to sailing by managing the rate of bookings through trend analysis, performance management and inventory control. Reviewing overall performance to deliver accurate forecasts of volume and revenue across core international markets.
Ownership of pricing strategy, in conjunction with Revenue Manager, ensuring alignment with market pricing principles
Regularly review performance and update strategy throughout selling cycle to maximise revenue delivery
Leverage the revenue management system in order to support decision making and development of strategies
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis. We offer hybrid work including up to two days from home.
**What youu2019ll bring**
Your unique background and skills are what will make you stand out. Weu2019re looking for:
Proven experience working in an analytical role, preferably in Revenue Management
Analytical competencies to identify trends, interpret and inform decision-making
Strong abilities in manipulating data and communicating findings clearly and effectively
Strong working knowledge of Microsoft Excel essential. Power BI advantageous
**About You: The Ideal candidate**
You are more than just your CV. Youu2019re someone who brings:
Commercial acumen
Excellent problem-solving ability
Strong collaboration skills, to build relationships across teams and multiple stakeholders
Ability to effectively influence and provide insight.
**Application Guidance**
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If youu2019re passionate about our guests and looking for an opportunity to grow, weu2019d love to hear from you.
**Why Join Us?**
Working with us means more than just a role in guest experience. Itu2019s about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-2025.pdf
**Hereu2019s what we offer:**
Employee Discounted Cruising plus Friends and Family offers
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Employee Assistance and Wellbeing programmes
Company paid Health Cash Plan and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Contributory Defined Contribution Pension scheme
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Donu2019t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit
#LI-Hybrid
#CUK
#Job Functions: General Business; Finance; other
#LI-NL
**About Us**
Holidays are one of lifeu2019s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worldu2019s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britainu2019s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
Itu2019s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travelu2019s Employer of Choice.
This advertiser has chosen not to accept applicants from your region.
0
Revenue Analyst (P&O cruises)
Southampton, South East
Carnival Cruise Line
Posted 3 days ago
Job Viewed
Job Description
**Job Description**
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Revenue Analyst to bring fresh insights and expertise to our Revenue Management & Deployment team.
**Role Overview**
The role is responsible for optimising the revenue delivery throughout the full selling cycle of a subset of cruises. Devising pricing strategy for cruise ticket sales, from launch through to sailing by managing the rate of bookings through trend analysis, performance management and inventory control. Reviewing overall performance to deliver accurate forecasts of volume and revenue across core international markets.
Ownership of pricing strategy, in conjunction with Revenue Manager, ensuring alignment with market pricing principles
Regularly review performance and update strategy throughout selling cycle to maximise revenue delivery
Leverage the revenue management system in order to support decision making and development of strategies
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis. We offer hybrid work including up to two days from home.
**What youu2019ll bring**
Your unique background and skills are what will make you stand out. Weu2019re looking for:
Proven experience working in an analytical role, preferably in Revenue Management
Analytical competencies to identify trends, interpret and inform decision-making
Strong abilities in manipulating data and communicating findings clearly and effectively
Strong working knowledge of Microsoft Excel essential. Power BI advantageous
**About You: The Ideal candidate**
You are more than just your CV. Youu2019re someone who brings:
Commercial acumen
Excellent problem-solving ability
Strong collaboration skills, to build relationships across teams and multiple stakeholders
Ability to effectively influence and provide insight.
**Application Guidance**
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If youu2019re passionate about our guests and looking for an opportunity to grow, weu2019d love to hear from you.
**Why Join Us?**
Working with us means more than just a role in guest experience. Itu2019s about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-2025.pdf
**Hereu2019s what we offer:**
Employee Discounted Cruising plus Friends and Family offers
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Employee Assistance and Wellbeing programmes
Company paid Health Cash Plan and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Contributory Defined Contribution Pension scheme
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Donu2019t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit
#LI-Hybrid
#CUK
#Job Functions: General Business; Finance; other
#LI-NL
**About Us**
Holidays are one of lifeu2019s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worldu2019s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britainu2019s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
Itu2019s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travelu2019s Employer of Choice.
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Revenue Analyst to bring fresh insights and expertise to our Revenue Management & Deployment team.
**Role Overview**
The role is responsible for optimising the revenue delivery throughout the full selling cycle of a subset of cruises. Devising pricing strategy for cruise ticket sales, from launch through to sailing by managing the rate of bookings through trend analysis, performance management and inventory control. Reviewing overall performance to deliver accurate forecasts of volume and revenue across core international markets.
Ownership of pricing strategy, in conjunction with Revenue Manager, ensuring alignment with market pricing principles
Regularly review performance and update strategy throughout selling cycle to maximise revenue delivery
Leverage the revenue management system in order to support decision making and development of strategies
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis. We offer hybrid work including up to two days from home.
**What youu2019ll bring**
Your unique background and skills are what will make you stand out. Weu2019re looking for:
Proven experience working in an analytical role, preferably in Revenue Management
Analytical competencies to identify trends, interpret and inform decision-making
Strong abilities in manipulating data and communicating findings clearly and effectively
Strong working knowledge of Microsoft Excel essential. Power BI advantageous
**About You: The Ideal candidate**
You are more than just your CV. Youu2019re someone who brings:
Commercial acumen
Excellent problem-solving ability
Strong collaboration skills, to build relationships across teams and multiple stakeholders
Ability to effectively influence and provide insight.
**Application Guidance**
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If youu2019re passionate about our guests and looking for an opportunity to grow, weu2019d love to hear from you.
**Why Join Us?**
Working with us means more than just a role in guest experience. Itu2019s about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-2025.pdf
**Hereu2019s what we offer:**
Employee Discounted Cruising plus Friends and Family offers
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Employee Assistance and Wellbeing programmes
Company paid Health Cash Plan and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Contributory Defined Contribution Pension scheme
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Donu2019t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit
#LI-Hybrid
#CUK
#Job Functions: General Business; Finance; other
#LI-NL
**About Us**
Holidays are one of lifeu2019s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worldu2019s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britainu2019s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
Itu2019s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travelu2019s Employer of Choice.
This advertiser has chosen not to accept applicants from your region.
1
Revenue Analyst (P&O cruises)
Southampton, South East
Carnival Cruise Line
Posted 4 days ago
Job Viewed
Job Description
**Job Description**
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Revenue Analyst to bring fresh insights and expertise to our Revenue Management & Deployment team.
**Role Overview**
The role is responsible for optimising the revenue delivery throughout the full selling cycle of a subset of cruises. Devising pricing strategy for cruise ticket sales, from launch through to sailing by managing the rate of bookings through trend analysis, performance management and inventory control. Reviewing overall performance to deliver accurate forecasts of volume and revenue across core international markets.
+ Ownership of pricing strategy, in conjunction with Revenue Manager, ensuring alignment with market pricing principles
+ Regularly review performance and update strategy throughout selling cycle to maximise revenue delivery
+ Leverage the revenue management system in order to support decision making and development of strategies
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis. We offer hybrid work including up to two days from home.
**What you'll bring**
Your unique background and skills are what will make you stand out. We're looking for:
+ Proven experience working in an analytical role, preferably in Revenue Management
+ Analytical competencies to identify trends, interpret and inform decision-making
+ Strong abilities in manipulating data and communicating findings clearly and effectively
+ Strong working knowledge of Microsoft Excel essential. Power BI advantageous
**About You: The Ideal candidate**
You are more than just your CV. You're someone who brings:
+ Commercial acumen
+ Excellent problem-solving ability
+ Strong collaboration skills, to build relationships across teams and multiple stakeholders
+ Ability to effectively influence and provide insight.
**Application Guidance**
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about our guests and looking for an opportunity to grow, we'd love to hear from you.
**Why Join Us?**
Working with us means more than just a role in guest experience. It's about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-2025.pdf
**Here's what we offer:**
+ Employee Discounted Cruising plus Friends and Family offers
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Employee Assistance and Wellbeing programmes
+ Company paid Health Cash Plan and health assessment
+ In-house Occupational Health help and access to digital GP
+ Life Assurance
+ Employee Shares Plan
+ Electric Car and Cycle to Work schemes
+ Onsite restaurant offering range of healthy cooked and grab and go meals
+ Contributory Defined Contribution Pension scheme
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit Functions: General Business; Finance; other
#LI-NL
**About Us**
Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Revenue Analyst to bring fresh insights and expertise to our Revenue Management & Deployment team.
**Role Overview**
The role is responsible for optimising the revenue delivery throughout the full selling cycle of a subset of cruises. Devising pricing strategy for cruise ticket sales, from launch through to sailing by managing the rate of bookings through trend analysis, performance management and inventory control. Reviewing overall performance to deliver accurate forecasts of volume and revenue across core international markets.
+ Ownership of pricing strategy, in conjunction with Revenue Manager, ensuring alignment with market pricing principles
+ Regularly review performance and update strategy throughout selling cycle to maximise revenue delivery
+ Leverage the revenue management system in order to support decision making and development of strategies
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis. We offer hybrid work including up to two days from home.
**What you'll bring**
Your unique background and skills are what will make you stand out. We're looking for:
+ Proven experience working in an analytical role, preferably in Revenue Management
+ Analytical competencies to identify trends, interpret and inform decision-making
+ Strong abilities in manipulating data and communicating findings clearly and effectively
+ Strong working knowledge of Microsoft Excel essential. Power BI advantageous
**About You: The Ideal candidate**
You are more than just your CV. You're someone who brings:
+ Commercial acumen
+ Excellent problem-solving ability
+ Strong collaboration skills, to build relationships across teams and multiple stakeholders
+ Ability to effectively influence and provide insight.
**Application Guidance**
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about our guests and looking for an opportunity to grow, we'd love to hear from you.
**Why Join Us?**
Working with us means more than just a role in guest experience. It's about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-2025.pdf
**Here's what we offer:**
+ Employee Discounted Cruising plus Friends and Family offers
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Employee Assistance and Wellbeing programmes
+ Company paid Health Cash Plan and health assessment
+ In-house Occupational Health help and access to digital GP
+ Life Assurance
+ Employee Shares Plan
+ Electric Car and Cycle to Work schemes
+ Onsite restaurant offering range of healthy cooked and grab and go meals
+ Contributory Defined Contribution Pension scheme
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit Functions: General Business; Finance; other
#LI-NL
**About Us**
Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
This advertiser has chosen not to accept applicants from your region.
2
Princess Cruises Reservations Advisor - Full time
Southampton, South East
Carnival Cruise Line
Posted 7 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
Delivering guest satisfaction and a memorable experience
Service Travels Agent and Guests queries via webchat
Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Reservation Advisor: What you need to know**
Interview Process u2013 will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date u th October 2025
Start date u th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 35 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Bonus Scheme
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
Delivering guest satisfaction and a memorable experience
Service Travels Agent and Guests queries via webchat
Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Reservation Advisor: What you need to know**
Interview Process u2013 will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date u th October 2025
Start date u th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 35 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Bonus Scheme
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
This advertiser has chosen not to accept applicants from your region.
3
Princess Cruises Reservations Advisor - Part time
Southampton, South East
Carnival Cruise Line
Posted 7 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
Delivering guest satisfaction and a memorable experience
Service Travels Agent and Guests queries via webchat
Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a **part-time, permanent basis.** We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Reservation Advisor: What you need to know**
Interview Process u2013 will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date u October 2025
Start date u th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 20-21 hours per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Bonus Scheme
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
Delivering guest satisfaction and a memorable experience
Service Travels Agent and Guests queries via webchat
Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a **part-time, permanent basis.** We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Reservation Advisor: What you need to know**
Interview Process u2013 will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date u October 2025
Start date u th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 20-21 hours per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Bonus Scheme
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
This advertiser has chosen not to accept applicants from your region.
4
Princess Cruises Reservations Advisor - Full time
Southampton, South East
Carnival Cruise Line
Posted 7 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
Delivering guest satisfaction and a memorable experience
Service Travels Agent and Guests queries via webchat
Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Reservation Advisor: What you need to know**
Interview Process u2013 will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date u th October 2025
Start date u th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 35 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Bonus Scheme
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
Delivering guest satisfaction and a memorable experience
Service Travels Agent and Guests queries via webchat
Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Reservation Advisor: What you need to know**
Interview Process u2013 will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date u th October 2025
Start date u th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 35 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Bonus Scheme
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
This advertiser has chosen not to accept applicants from your region.
5
Princess Cruises Reservations Advisor - Part time
Southampton, South East
Carnival Cruise Line
Posted 7 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
Delivering guest satisfaction and a memorable experience
Service Travels Agent and Guests queries via webchat
Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a **part-time, permanent basis.** We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Reservation Advisor: What you need to know**
Interview Process u2013 will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date u October 2025
Start date u th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 20-21 hours per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Bonus Scheme
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
Delivering guest satisfaction and a memorable experience
Service Travels Agent and Guests queries via webchat
Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a **part-time, permanent basis.** We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Reservation Advisor: What you need to know**
Interview Process u2013 will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date u October 2025
Start date u th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 20-21 hours per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Bonus Scheme
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
This advertiser has chosen not to accept applicants from your region.
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6
Princess Cruises Reservations Advisor - Part time
Southampton, South East
Carnival Cruise Line
Posted 7 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
+ Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
+ Aim to provide a first call resolution to deliver the desired outcome.
+ Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
+ Delivering guest satisfaction and a memorable experience
+ Service Travels Agent and Guests queries via webchat
+ Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a **part-time, permanent basis.** We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
+ Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
+ Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
+ Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ Professionalism - be ready for work, courteous to colleagues and protect customer information
+ Positive Attitude
+ Team Collaboration
+ Adaptability
**Reservation Advisor: What you need to know**
Interview Process - will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date - 20 October 2025
Start date - 24th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 20-21 hours per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means you'll be part of a community that values growth, work-life balance, and well-being.
+ Bonus Scheme
+ Employee Discounted Cruising plus Friends and Family offers
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Company paid Health Cash Plan and health assessment
+ Discounted retail and leisure via discounts portal
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
+ Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
+ Aim to provide a first call resolution to deliver the desired outcome.
+ Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
+ Delivering guest satisfaction and a memorable experience
+ Service Travels Agent and Guests queries via webchat
+ Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a **part-time, permanent basis.** We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
+ Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
+ Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
+ Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ Professionalism - be ready for work, courteous to colleagues and protect customer information
+ Positive Attitude
+ Team Collaboration
+ Adaptability
**Reservation Advisor: What you need to know**
Interview Process - will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date - 20 October 2025
Start date - 24th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 20-21 hours per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means you'll be part of a community that values growth, work-life balance, and well-being.
+ Bonus Scheme
+ Employee Discounted Cruising plus Friends and Family offers
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Company paid Health Cash Plan and health assessment
+ Discounted retail and leisure via discounts portal
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
This advertiser has chosen not to accept applicants from your region.
7
Princess Cruises Reservations Advisor - Full time
Southampton, South East
Carnival Cruise Line
Posted 7 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
+ Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
+ Aim to provide a first call resolution to deliver the desired outcome.
+ Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
+ Delivering guest satisfaction and a memorable experience
+ Service Travels Agent and Guests queries via webchat
+ Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
+ Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
+ Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
+ Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ Professionalism - be ready for work, courteous to colleagues and protect customer information
+ Positive Attitude
+ Team Collaboration
+ Adaptability
**Reservation Advisor: What you need to know**
Interview Process - will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date - 20th October 2025
Start date - 24th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 35 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means you'll be part of a community that values growth, work-life balance, and well-being.
+ Bonus Scheme
+ Employee Discounted Cruising plus Friends and Family offers
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Company paid Health Cash Plan and health assessment
+ Discounted retail and leisure via discounts portal
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
**Key Responsibilities Include:**
+ Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
+ Aim to provide a first call resolution to deliver the desired outcome.
+ Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
+ Delivering guest satisfaction and a memorable experience
+ Service Travels Agent and Guests queries via webchat
+ Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
+ Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
+ Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
+ Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ Professionalism - be ready for work, courteous to colleagues and protect customer information
+ Positive Attitude
+ Team Collaboration
+ Adaptability
**Reservation Advisor: What you need to know**
Interview Process - will include a one way video interview, an on line assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date - 20th October 2025
Start date - 24th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 35 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means you'll be part of a community that values growth, work-life balance, and well-being.
+ Bonus Scheme
+ Employee Discounted Cruising plus Friends and Family offers
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Company paid Health Cash Plan and health assessment
+ Discounted retail and leisure via discounts portal
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
This advertiser has chosen not to accept applicants from your region.
8
Cruise Guest Advisor- Ocean Cruises - Folkestone Hybrid
CT20 3SE
Saga
Posted 8 days ago
Job Viewed
Job Description
Salary £24,570 per annum plus uncapped commission
Cruise Guest Advisor- Ocean Cruises
Salary £24,570 per annum plus uncapped commission
Permanent
FT – 37.5 hours per week
Hybrid – 3 days a week in Folkestone, Enbrook, Kent
You may have seen our TV advert?
Heard of Saga as a great Kent-based employer?
The Saga Cruise team is ready to expand our team of skilled Guest Advisors who are key to assisting our customers when planning and booking luxury travel packages with Saga Cruise across our Ocean itineraries.
If you have a passion for customer service and love talking about travel while advising our guests on best options and new experiences, then this role is for you.
Your first couple of weeks in your new job, will be all about learning our booking systems, getting to know and understand our customers and ultimately becoming an expert on all our cruise packages we offer, plus so much more!
From day one as a Cruise Guest Advisor, you can work on a Hybrid basis.
If you are ready to get onboard and venture into the exciting cruise world, then read more about what a typical day will feel and look like in this role.
*Must be available to start 10/11/2025 *
*The hours for this role cover the opening hours of 9am-6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am-5pm. The hours for this role are 37.5 per week.
**This is a hybrid role and requires 3/5 days a week in office in Folkestone, CT20 3SE.**
Role ResponsibilityWe take our guests all over the world, ensuring they have exceptional experiences. The starting point of their journey begins with you and our team of Guest Advisors.
In this team you will be taking mostly in-bound calls; bookings, promotions, general enquiries that could lead to future bookings, amendments, and service calls relating to all things Cruise!
Your main responsibilities will be:
- Managing the calls into the contact centre from our guests in a timely and professional manner
- Ensuring a tailored and personable approach for every call. Offering assistance, advice, guidance and always working with patience
- Fully managing the nature of the call, ensuring all actions are made such as general guest service or advice, sales calls, handling complaints and providing timely updates to the guests such as itinerary changes
- Providing recommendations and engaging in upselling opportunities where possible
- Fully prioritising a guest-first approach with the tenacity to keep learning on the job
- Handling both sales and service calls and adhering to guest service best practice
- Responsible for sending out follow-up emails, observing a high attention to detail with focus on spelling and grammar
- Having a driven mentality to exceed the expectations of the guest
- Having patience to deal with guest requests in a calm and helpful manner
We are keen to interview applicants who have already worked in a customer focused role where they have guided and advised customers with booking travel or recommending products. We are open to consider applications from candidates with no travel background, but it is essential to demonstrate your passion for overseas travel or Cruise.
You will also need to demonstrate the following skills and experience:
- Have previously worked in a call centre/contact centre environment and be comfortable talking to customers over the phone, demonstrating excellent communication skills
- Keen and able to learn all about our products and relay this to our customers so they are fully aware of our full programme itinerary offering
- Can spot buying signals and the opportunity to upsell
- Enjoys working in a fast-paced environment
- Can demonstrate a can-do approach and be flexible when required (Occasionally, you could be needed to make urgent contact to our guests outside of normal working hours to discuss changes to their bookings from circumstances outside of Saga’s control.)
- Shows a passion for guest service and a natural enthusiasm for progression opportunities
- Has excellent attention to detail and can demonstrate strong written and verbal skills
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
- 25 days holiday + bank holidays
- Option to purchase additional leave - 5 extra days
- Pension scheme matched up to 10%
- Monthly commission dependent on performance
- Life assurance policy on joining us, 4 x salary
- Wellbeing programme
- Colleague discounts including family discounts on cruises, holidays and insurance
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
This advertiser has chosen not to accept applicants from your region.
9