5 Part Time Banking jobs in the United Kingdom

This position is permanent, part time and based in our Bangor (Northern Ireland) office.

Starting salary of £12,285 (£2.60 per hour).

Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team.

Level 1 - 2,704 ( 3.03 / hr)

Level 2 - 3,279 ( 3.62 / hr)

Level 3 - 4, / hr)

Our aim is for you to achieve Level 3 by the end of year three.

Working Hours

Your contract will be for 18.75 hours per week, consisting of 5 x 4hr shifts including a 15 minute break.

We currently have three part time positions available:

2 x Monday - Friday, 6pm to 10pm

and

1 x Monday - Friday, 8am / 9am to Midday / 1pm

Please select the shift you would like to apply for on the application form.

Requirements

With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.

A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries. As you progress in your role you will be given additional tasks and training.

As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.

Successful candidates will be able to demonstrate the following:

• A professional yet friendly and engaging way with customers.
• The ability to construct well-written emails and live chat responses in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on their feet and remain calm under pressure – (this is not a script reading role, problem solving will be necessary).

GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.

Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.

As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.

Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.

Benefits

Salary Progression

While public sector pay freezes have seen many people's wages stand still in recent years. Someone who joined us in January 2021 and who is now a Level 3, through a combination of our general base rise and achieving levels, will have seen their salary grow by over 60%.

Health and Well being

Benenden Private Healthcare

Including;

• 24/7 GP Helpline
• 24/7 Mental Health Helpline
• Medical Diagnostics
• Medical Treatment
• Physiotherapy
• & much more

Please visit Benenden directly for more information.

Free Annual Eye Test

Working Environment

On site car parking with FREE electric car charging

Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:

Nights Out & Sponsorships

In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.

As sponsors of Ulster Rugby, Belfast Giants, Bangor FC and the Northern Ireland Senior Men's and Women's football teams, there are also opportunities throughout the year to claim tickets to local sporting fixtures.

Customer Service Advisor
On-site FTC, 20 hours per week including weekend cover (required to work 2 Saturdays and 1 Sunday on a 6-week period (pro rota basis))
Salary between £13,000-£14,000
Starting Date - 1st October, interviews to be held throughout September

We are currently recruiting on behalf of a global leader in heating, ventilation and air-conditioning technology, looking to expand their customer service team with the addition of a Customer Service Advisor at their Belper site. With over 16,000 employees across more than 70 countries, the company is committed to delivering high-performance systems while reducing environmental impact.

Job Description

As a Customer Service Advisor, you will:
* Help customers who contact you across multiple channels including phone, email, SMS, live chat and WhatsApp to arrange engineer visits.
* Provide a smooth and professional customer journey by understanding individual needs across different communication channels.
* Actively listen, gaining an understanding of each customer's situation, whilst delivering excellent customer service.
* Ensure all telephone calls and emails are answered within the service level agreement.
* Use the Salesforce platform to book engineer visits.
* Follow the contact centre processes and targets to ensure a professional service is delivered at all times.
* Work closely with customers to keep them updated and delighted with the customer service they experience.

Person specification

The ideal candidate will have:
* GCSE English Grade 4 (C) or above, or an equivalent qualification.
* At least one year call-centre experience.
* A strong understanding of Microsoft Applications and web-based platforms.
* Determination to succeed and be flexible towards learning news skills to support the needs of the business.
* Proven customer service skills.
* An excellent telephone manner.
* Strong communication skills and a customer-focused attitude.
* Strong motivation whilst working as part of a team and independently.

Benefits

* A modern, newly refurbished contact centre with sit-stand desks and a supportive working environment.
* Clear shift schedules communicated in advance to promote work-life balance.
* Competitive salary with performance-related bonus opportunities.
* 25 days annual leave plus bank holidays.
* A generous pension scheme.
* A range of team-building events and employee engagement activities.

This is a fantastic chance to be part of an organisation that is not only forward-thinking but also deeply committed to building a better climate - both at home and for the planet.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.