Customer Arrears Support Specialist (Part Time)
Posted today
Job Viewed
Job Description
About the team
The award-winning Customer Care team live and breathe the Very Group values. You will find a group of diverse and inspirational colleagues where collaboration and innovation are embraced and celebrated.
Our Customer Arrears Support Team are at the forefront of our customer care efforts, working to offer our customers solutions when they are in times of financial distress. This team operates through inbound, outbound, and digital channels to contact customers who have either forgotten to pay or need support for long term financial issues.
About the role
Working within the Customer Arrears Support Team, you will be part of a team that offers solutions to our customers in times of financial difficulty.
This is an ambitious, innovative, and award-winning department working to responsibly deal with customer issues concerning financial arrears. They help to provide solutions and advice to meet the individual customer needs in a responsible, supportive, and fair manner.
- Speaking to customers over the phone who have outstanding debt or who have not met payments on their account
- Using a customer-centric approach to offer a bespoke solution to a range of customers with differing financial problems
- Recovering outstanding customer arrears using problem solving skills
- Delivering a positive outcome for the customer in what can be a difficult phone call
- Assessing the impact of the solution for The Very Group and working within FCA and FOS guidelines
Hours - Part Time, 20 hours per week.
Start date - Monday 15th September 2025
Shift Pattern - The shift pattern will be 5 days a week, 4 hours per day, spread over Monday to Friday between 16:00pm and 20:00pm and 08:30am and 18:00pm of a Saturday, to be discussed at interview. Saturday workers will be paid a weekend premium, at time and a half.
Training - Training will be based on site, in Speke, Monday to Friday 16:00pm to 20:00pm for up to 18 weeks. You will then go on to your allocated shift pattern.
About You
You’ll be a great communicator, able to create and build rapport with the customer verbally to create a conversation that helps to identify and solve the issue that the customer is facing.
The most important skills for this role are empathy, emotional intelligence and resilience. Our customers are so important to our business, even when they are facing difficulty in making payments.
- Adaptable and decisive with the ability to work in a fast-paced environment, thinking quickly about the best solution
- Empathetic and patient towards our customers, to allow the formulation of a solution that will deliver positive outcome for both parties
- Driven to deliver great service as well as following through with the solution until the customer is satisfied.
- Planned and organised and comfortable with understanding the commercial reality of a range of solutions in order to offer the accurate information to the customer
Some of our benefits
- Flexible, hybrid working model
- Weekend Premium paid at time and a half
- 23 days holiday + bank holidays
- Bonus potential (performance and business-related)
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- More benefits can be found on our career site
How to apply
Please note that the talent acquisition team are handling this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.
What happens next?
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review, and then be in touch to move to the interview process. Our interview process is tailored to each role and can be in-person and remotely. We will always look to make the adjustments you need to bring your best self to interview.
About us
We’re The Very Group – home to Very.co.uk and a strong team of super talented people, all passionate about making good things easily accessible to more people, so they can live life well. We combine amazing brands and products with flexible payment options that help people say yes when it matters most.
Equal opportunities
We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employee Relations Team Leader (Part-Time)
Posted today
Job Viewed
Job Description
Part-Time Employee Relations Team Leader , £46,000 Per Annum (FTE), South Manchester
Macmillan Davies is proud to be partnering with a leading housing organisation in the search for an Employee Relations Team Leader on a part-time basis (3 days a week) as part of a job share. This role will lead and develop a small team of ER specialists while ensuring all employee relations casework is managed effectively, compliantly, and in line with organisational values.
You will play a pivotal role in creating a positive working environment, providing expert guidance to managers, and driving effective ER strategies that support the organisation's goals.
Key Responsibilities:
- Lead, coach and manage a team of ER Advisors and Assistants, ensuring delivery of a customer-focused, compliant ER case management service.
- Act as the lead casework advisor, supporting managers with complex issues including absence, conduct, performance, disciplinary and grievance cases.
- Provide proactive, high-quality ER advice and coaching to managers, building management capability and minimising disputes.
- Develop strong, sustainable relationships with stakeholders across the business to deliver a cost-effective and solution-focused service.
- Ensure HR policies are up to date, consistently applied and effectively communicated.
- Partner with the Senior HR Business Partner to support strategic projects and organisational change initiatives.
The Ideal Candidate:
- CIPD Level 5 qualified (or equivalent relevant HR/ER experience).
- Extensive employee relations expertise, with strong technical knowledge in a complex, fast-paced environment.
- Proven line management experience, with the ability to coach, mentor and motivate others.
- Exceptional communication and influencing skills, with a track record of building effective stakeholder relationships at all levels.
- Strong organisational, analytical and problem-solving skills.
- Commercially astute, collaborative and solutions-focused, with the ability to work under pressure.
This is an exciting opportunity to step into a highly influential role, where you will shape the employee relations agenda and have a real impact within a dynamic and values-driven organisation.
To apply, please send your CV or contact Amy Mottershead at for more details
Part time Support Worker Required in New Ferry
Posted 4 days ago
Job Viewed
Job Description
Location - Bromborough Wirral - New Ferry
Hourly Rate - £12.70 - £2.75
Hours per week - 10 hours per week.
Are you looking for a rewarding career making a real difference to people’s lives?
Autism Together is one of the country’s leading providers of services and support to autistic people and their families. It is an exciting time to be joining the charity within one of our Residential properties across Wirral and West Cheshire as we are looking to organically grow the team.
What you will be doing…
You’ll be working with a warm, friendly team based within one of our locations to deliver individualised care plans to the people we support. You will be supporting individuals within their home environment and when accessing the local community, along with daily activities, appointments and personal care needs.
Join Autism Together and expect:
· Excellent rates of pay (£12.70 per our/ up to 2.75 per hour, plus enhanced overtime rates)
· Free enhanced DBS check
· Fully paid induction training from our award-winning Training & Development Team
· Buy back additional annual leave
· Discounts for high street stores and eligibility for Blue Light Card benefit
· Pension Scheme
· Employee Assistant Programme (EAP) and occupational health
· Early overtime pay scheme
· Annual staff awards celebrating staff achievements
· Generous refer-a-friend scheme
· Ongoing professional career progression
· Opportunities to obtain a professionally recognised qualification and complete an apprenticeship relevant to the role
· Access to join Medicash (private health care scheme)
· Employee of the month
· Staff suggestion scheme
· Regular communication from management
· Sleep ins: Some of our locations require staff to undertake sleep-in duties to which you will receive an additional payment per sleep in.
· Overtime pay: Overtime is available at an additional £1.20 per hour du ng weekdays or .00 per hour during weekends on top of your hourly rate of pay.
Hours of work: 10 hours per week (12.15 p.m - 6.15 p.m)
If you are looking to work for an Award Winning Charity dedicated to The People we Support within our service and that has a commitment to growing and rewarding staff, then please apply for the role.
Please click on the following link to download the full Job Description and Person Specification:
- Due to a high volume of applications, we may need to close this vacancy earlier than expected. We encourage interested candidates to apply as soon as possible to be considered.
Marketing Assistant Part-time
Posted 18 days ago
Job Viewed
Job Description
Responsibilities:
Assist with creating and scheduling content for social media platforms.Help manage and update marketing materials, including brochures, presentations, and case studies.Support the development and execution of marketing campaigns.Conduct market research to identify trends and opportunities.Assist in organizing and promoting events, webinars, and other marketing initiatives.Monitor social media channels and engage with followers.Assist in the creation of email marketing campaigns.Provide administrative support to the marketing team as needed.Qualifications:
Bachelor’s degree in Marketing, Communications, or a related field (or currently pursuing).Strong written and verbal communication skills.Basic understanding of digital marketing channels (social media, email, content marketing).Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Ability to work independently and manage multiple tasks.Creative mindset with attention to detail.Eagerness to learn and grow within the marketing field.Why Join Us?
Competitive entry-level salary and benefits package.Opportunity to learn from experienced marketing professionals in a growing company.Hands-on experience in digital marketing, content creation, and market research.A friendly and collaborative team environment.Opportunities for career development and advancement within the company.If you're eager to start your marketing career and be part of a forward-thinking company, apply today to join the Top Level Promotions team!
Check-In Agent (Part Time) - EasyJet - Manchester Airport
Posted 19 days ago
Job Viewed
Job Description
Aviation Recruitment experts Optime Group are searching for experienced Check In Agents to join a well-respected and successful client at Manchester airport.
What's on offer:
- Rate of pay: £13.35 per hour
- Shift Pattern: 5 on 3 off
- Hours per week: Part Time - 25 per week average.
- Weekly Pay (every Friday).
- Temp to Perm (performance based)
- Free Airport parking.
Confirmed start dates:
- 6th October
- 27th October
Key Duties:
- Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel.
- The role will require you to work on your feet for extended periods of time. This is due to check in areas being predominantly self service.
- The role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through Manchester Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- There will be opportunities to upskill and complete airside boarding training.
- Full training will be given which involves 10 working days of classroom-based training.
Shifts:
The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off and you will need to be fully flexible with the days and hours you can work. This could be subject to change!
An example of the shift hours for 25 hours per week (5 on 3 off pattern):
- Day 1: 03:00am to 08:30am
- Day 2: 03:00am to 08:30am
- Day 3: 04:00am to 11:00am
- Day 4: 03:00am to 08:30am
- Day 5: 14:30pm to 20:00pm
- OFF
- OFF
- OFF
Requirements:
- Good attention to detail.
- Customer Experience/Hospitality Experience (Preferable)
- Excellent verbal communication skills.
- Must be physically able to work on your feet for long periods of time.
- Ability to work independently and use initiative, while being part of a team.
- Right to Work in the UK.
- Five year fully checkable reference history to be completed prior to your start date.
- Ability to pass Criminal Record Check (CRC).
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
Check-in Agent (Part Time) - Liverpool Airport
Posted 21 days ago
Job Viewed
Job Description
Aviation Recruitment experts Optime are searching for Check In agents to join a well-respected and successful client in Liverpool John Lennon Airport.
What's on offer:
- Rate of pay: £12.62 per hour
- 25 hours per week.
- Shift pattern: 5 on 3 off (this may be subject to change)
- Ongoing shifts and development opportunities.
- 2 weeks paid training provided from the start date below.
- Weekly pay
- Temp to Perm (performance-based)
Confirmed start date:
- 16th October 2025
Key Duties:
- Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travels.
- The role will require you to work on your feet for extended periods of time.
- The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through Liverpool Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- There will be opportunities to up skill and complete airside boarding training.
Requirements:
- Valid Passport or Driving Licence /Birth Certificate or National ID card.
- Able to stand for long periods of time (4-8 hours).
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.
Shifts:
The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota. This could be subject to change!
An example of the shift hours for 25 hours per week (5 on 3 off pattern):
- Day 1: 03:00am to 07:00am
- Day 2: 04:00am to 08:00am
- Day 3: 04:00am to 08:00am
- Day 4: 15:00pm to 20:00pm
- Day 5: 15:00pm to 20:00pm
- OFF
- OFF
- OFF
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
Be The First To Know
About the latest Part time Jobs in Knowsley !