47,091 Partner Support jobs in the United Kingdom

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager, Relationship Management to join their team on a permanent basis.

This successful candidate will mainly be responsible for managing the relationships with the account holders including the timely provision of services.

Responsibilities (but not limited to):
•    Build strong relations with potential and existing customers through effective customer service interaction.
•    Maintain customer service area files, database, records, registers and logs under control.
•    Work closely with the team, to provide information and act as liaison to all other customer needs.
•    Provides authorisations and downloads as necessary to ensure smooth running of the daily work.
•    Provide information about various products and services offered by the Group and identify cross selling opportunities.
•    Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
•    Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
•    Receive loan applications from customers and prepare the corresponding loan agreements.
•    Refer to Branch Manager for any unresolved queries on transactions handled.
•    To assist customers in all their queries on products and seek solution to their requests.
•    Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
•    Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Qualifications and Skills:
•    University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
•    At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
•    Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV  quoting ref 16906SS.
 

**About the Role:**
**Grade Level (for internal use):**
11
**The Team:**
Join a dynamic team that is dedicated to retaining and developing business with existing rated clients. We are a group with a proactive attitude and a strong team ethic, committed to delivering exceptional results. Our team values collaboration and innovative thinking to drive success and growth within S&P Global Ratings.
**The Impact:**
As a Associate Director, Relationship Management, you will act as a single point of contact for a portfolio of rated clients in the UK, Ireland, and the Netherlands. You will be responsible for maintaining and growing revenue within these accounts and collaborating with other parts of S&P Global to enhance and deepen client relationships. You will orchestrate all key non-analytical relationship issues across your designated portfolio, ensuring strategic alignment and quality standards are upheld.
**What You Stand to Gain:**
+ Exposure to senior management of blue-chip corporate issuers in the region.
+ Being part of an innovative culture that encourages the delivery of new product solutions.
+ Opportunities to provide credit risk and other risk management solutions to clients, challenging them to think differently and reshaping their perspective on S&P Global Ratings.
+ Involvement in a global company that supports personal and professional development.
**Responsibilities:**
+ Develop strong two-way relationships with clients to achieve revenue targets and meet strategic account objectives.
+ Devising account plans to broaden client revenue streams and expand the range of products provided.
+ Manage complex negotiations of commercial contracts utilizing your insight selling skills.
+ Identify upsell and cross-sell opportunities by utilizing market knowledge and intelligence. Collaborate with Ratings Product Development and other segments of S&P Global to maximize opportunities and develop new products.
+ Assess market developments to determine opportunities for product evolution and enhancement to help grow the S&P Ratings business.
+ Operate within the Regulatory and Compliance frameworks laid down by the organization.
+ Deploy insight sales skills to meet revenue and account projections based on a detailed understanding of the client and their market.
+ Manage post-sales customer care and inquiries. Your effective time management will ensure high-quality work is delivered on schedule, leveraging the wider team for efficient delivery.
**What We're Looking For:**
+ Broad experience in Relationship Management within a Financial Services setting.
+ A good understanding of (debt) capital markets and corporate finance.
+ An outgoing person with the ability to connect with customers to develop strong, long-term, and mutually beneficial relationships.
+ An ability to use insight selling skills to identify opportunities, prioritize them, and see them through to a solution. An inquisitive and organized self-starter.
+ A broad understanding of the business needs of large Corporates and other market stakeholders in the ratings industry.
+ Strong insight sales skills to establish client needs and identify solutions.
+ Demonstrated strength in effective influencing, negotiation, interpersonal, and communication skills.
+ High energy levels and a "can do" attitude.
+ Strong emotional intelligence and a team player attitude.
All employees are required to work from the office a minimum of 2 days per week.
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.
#LI-EY1
**About S&P Global Ratings**
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Sales (EEO-2 Job Categories-United States of America), SLSOUS402.2 - Middle Professional Tier II-Ou Sales (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

**About the Role:**
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

Supplier relationship management coordinator- PermanentnSalary: From £27,000 per annum (negotiable based on experience) + comprehensive benefits packagenJisc grade: PRS2 (internal use only)nHours: 35 hours per weeknReports into: Senior supplier relationship managernWorking style: Hybrid: A blend of working from your hub office (Milton Park) and home working. While office attendance is adaptable, we expect team members to attend the office on average 4 days per month, and these days will be at Milton Park or, on occasion, another hub office. Meeting in person is something we value so you will be expected to travel on occasion to other hub offices. Our hubs are based in London, Bristol, Manchester and Oxfordshire-Milton Park, and monthly team meetings will usually take place at Milton Park.

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we arenworking to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

The role:nThe Procurement & Supplier Management Team are part of the Finance and Procurement Directorate.

Join Jisc’s dynamic Procurement & Supplier Management team, where we oversee all purchases over £5K, ensuring value for money, quality, and compliance with UK Public Contract Regulations. Our Supplier Management function handles strategic contracts and key supplier relationships, offering expert support across Jisc. The Operations team drives continuous improvement by managing non-core activities and supporting the wider function.

You'll support senior colleagues in managing Jisc’s high-risk and strategic suppliers, helping oversee complex contracts and ensuring smooth service delivery. Acting as a key point of contact, you'll help maintain strong supplier relationships and drive value for money for Jisc and its members.

What you’ll be doing:n• Support all colleagues with queries relating to assigned suppliers, contracts and projects.n• Take the lead on supplier relationship management on framework suppliers and lower value/risk critical suppliers within Jisc.n• Manage a portfolio of service review meetings, ensuring all appropriate paperwork is collated and distributed prior to the meetings and producing accurate and timely minutes and action reports after the meetings.n• Develop effective working relationships with internal and external stakeholders to ensure supplier management is delivered effectively.n• Ensuring contract records are accurate across all company systems.n• Support in the development of training materials and delivery of training to Jisc staff.

What we are looking for:n• Demonstrable experience of working in a business environment.n• Experience of using Microsoft software (Outlook, Word, Excel, PowerPoint etc.)n• Excellent interpersonal and communication skills, both verbal and written.n• Ability to prioritise and work in a well organised manner with minimum supervision.n• Effective problem-solving skills.

Don’t meet every single requirement?nWe know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?nAt Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Our Guiding Principles:nJisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:n• Flexible work pattern, which can adapt to suit your schedules and personal commitmentsn• 31 days annual leave (plus bank holidays) that includes three closure days over Christmasn• Buy up to an additional 5 days leave during the flexible benefits windown• Generous flexible pension schemesn• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and supportn• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your developmentn• Allocated allowance of up to £250 to equip your home officen• Financial well- ing support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your moneyn• A wide range of discounts and cashback from retailers and big-name high-street storesn• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaksn• Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:nJisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:nPlease let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship:nJisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.n

**About the Role:**
**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

A leading national organisation is looking for an experienced and strategic HR Business Partner to join their dedicated human resources team based in Leeds, West Yorkshire, UK . This role is crucial in aligning HR strategy with business objectives, providing expert guidance and support to leadership and employees across various departments. You will be instrumental in driving talent management, employee relations, organizational development, and ensuring a positive and productive work environment. This is an office-based position, requiring strong interpersonal skills and the ability to engage directly with the workforce.

Responsibilities:

• Serve as a trusted advisor to business leaders on all HR-related matters, including talent acquisition, performance management, employee relations, and compensation & benefits.
• Develop and implement HR strategies that support the organisation's overall business goals and objectives.
• Partner with departmental managers to identify staffing needs, workforce planning, and talent development initiatives.
• Manage and resolve complex employee relations issues, conducting investigations and recommending appropriate actions.
• Facilitate talent review processes, succession planning, and leadership development programs.
• Ensure compliance with all employment laws and regulations, updating policies and procedures as necessary.
• Drive employee engagement initiatives and contribute to fostering a positive organisational culture.
• Support organizational change initiatives and effectively communicate HR policies and programs to employees.
• Analyze HR data and metrics to identify trends and provide insights for strategic decision-making.
• Collaborate with other HR functions to ensure the delivery of integrated HR services.

Qualifications:

• Proven experience as an HR Business Partner or in a similar strategic HR role.
• Strong understanding of HR principles, practices, and employment law.
• Excellent communication, negotiation, and influencing skills.
• Demonstrated ability to build strong relationships with stakeholders at all levels.
• Experience in talent management, performance management, and employee relations.
• CIPD qualification or equivalent is highly desirable.
• Ability to work autonomously and manage multiple priorities effectively.
• Strategic mindset with a practical, hands-on approach.
• This role requires a significant amount of face-to-face interaction with employees and management within the office environment located in Leeds, West Yorkshire, UK .

We are looking for a highly experienced and strategically minded Procurement Manager to join a leading organization that operates on a fully remote basis, based out of Reading, Berkshire, UK . In this crucial role, you will be responsible for developing and executing comprehensive procurement strategies, focusing on strategic sourcing, category management, and fostering strong supplier relationships across a diverse range of spend categories. This is a remote-first position, offering the flexibility and autonomy to manage your workload effectively from any location within the UK. You will lead the end-to-end procurement process, from identifying new sourcing opportunities and conducting market analysis to negotiating complex contracts and ensuring optimal value for money. Your expertise will be vital in driving cost savings, mitigating supply chain risks, and ensuring the ethical and sustainable sourcing of goods and services. The successful candidate will possess exceptional negotiation skills, a deep understanding of procurement best practices, and the ability to build and maintain robust relationships with key suppliers and internal stakeholders. Experience in developing and implementing category strategies, managing supplier performance, and conducting robust tender processes (ITTs, RFPs) is essential. You will leverage advanced analytics and market intelligence to inform sourcing decisions and identify opportunities for continuous improvement. This role requires a proactive individual who can work independently, manage multiple projects simultaneously, and deliver impactful results within a virtual team environment. Key responsibilities include: developing and implementing global sourcing strategies, managing key supplier contracts and performance, leading cross-functional teams on procurement projects, conducting supplier risk assessments, and ensuring compliance with procurement policies and procedures. A strong understanding of different procurement models and cost drivers is required. A bachelor's degree in a relevant field such as supply chain management, business, or engineering is preferred, along with a professional procurement qualification (e.g., CIPS). This is an excellent opportunity for a seasoned procurement professional looking to make a significant impact in a forward-thinking, remote-working organization.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Customer Fulfillment Network (CFN) is an integral part of Global Account Processing Network (GAPN) and Global Consumer Servicing and Fulfilment (GCSF) with over 1,000 employees and is a key servicing component of the larger Global Servicing (GS). CFN offers wide range of services to its Customers, Merchants and Commercial Clients - E.g. Set-Up, Account Maintenance and Research & Reconciliation. CFN has a global footprint in 15 Delivery Hub's from where it offers customer service to 24 markets in 19 different languages. Approx. 10 million customer requests and transactions are fulfilled every year. CFN plays a critical role in companywide efforts to streamline processes, enable digital fulfillment and adhere to market regulations, policies, audit requirements and compliance framework. CFN leverages several third parties across the globe to deliver on critical fulfilment operations such as mailroom services, cheque mailings, scanning, letter deliveries, etc.
This role provides a unique opportunity to work with a global team and gain a deep understanding of CFN and GAPN processes. This role will support CFN and the third parties. Our third parties represent American Express and our oversight of these third party relationships protect our customers. This role will lead contract management, testing, and governance activities to enable best in class performance while mitigating any associated risks.
**How will you make an impact in this role?**
+ Accountability for Customer Fulfillment Network (CFN) vendor contract requirements
* + Act as a Third-Party Relationship manager (TRM)
+ Coordinate regular Audit
+ Managing information security gaps in partnership with TSM
+ Ensure invoice payments on regular basis
+ Ensure vendor adherence to mandatory training and security checks
+ Conducting contract testing for partners
+ Inputting key metrics into TLM Process Unity
+ Accountability as the point of contact for contracts / oversight in partnership with the GSM team
+ Creating a strong control environment by Coordination of annual PRSA and record declaration refresh, conducting contract testing for partners, scorecard review
+ Ownership and oversight to all vendor engagements or vendor services that CFN utilizes
+ Leading a global team and partnering with multiple Business Units to ensure compliance with applicable laws and AEMP policies
+ Leading and managing gaps to closure
+ Act as a point of contact for any escalation for CFN owned vendor relationships or vendor related activities
**Minimum Qualifications**
+ Demonstrated ability to partner with a broad network of colleagues to drive effective issue identification and resolution.
+ Proven ability to develop and enhance local control and compliance frameworks.
+ Demonstrated interpersonal skills to work across a wide range of internal and external teams and build effective working relationships.
+ Strong communicator, with experience engaging with senior management.
+ Desire to learn and continuously searching to understand industry best practices and find creative solutions.
+ Ability to thrive in a fast paced and fluid business environment.
+ Fluent English, both spoken and written.
+ Demonstrated ability to adapt, be flexible, and self-motivate in a team environment.
+ Multi-tasker who can manage multiple streams of work concurrently to meet competing deadlines.
+ Third Party Risk Management experience
+ Knowledgeable of AEMP 10 requirements, Archer, and/or Process Unity systems.
+ Experience of collaborating across several stakeholder groups with competing deadlines.
+ Self-starter with experience of managing a process end to end.
**Preferred Qualifications**
+ Third Party Risk Management and/or Alternate Practice oversight experience
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Project
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**

Account Support Manager
Job ID

Posted
27-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for an Account Support Manager
**Purpose of the job**
**As a CBRE Account Ops Supervisor, you'll be responsible for providing support to the account leadership team, operations and finance teams in pursuit of exceptional client service.**
**Responsibilities and daily activities:**
· Develop strong working relationships with subject matter experts throughout the organization at the functional and account management levels.
· Create and announce important information from the leadership team to all account colleagues - using Campaign Logic
· Provide timely and accurate management information and reports for use by the senior management team and client.
· Enhance service delivery through best practice and the effective use of systems and equipment.
· Perform administrative tasks in support of the account.
· Drive Continuous Improvement throughout the region in collaboration with the Regional Leaders. Identify, justify and implement new processes and procedures that improve operational outcomes while optimising costs.
· Capture innovation being delivered across the region and prepare materials to communicate these with the client and global account team. Identify innovative opportunities from external sources that could benefit the
· Ensure precise coordination of all business management functions including office administration.
· Lead by example and model behaviours that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
· Support the account with Smartsheet implementation and management/administration of existing processes
· Support the contract support team with PO raising and billing when required
· Management and updating of account and site SharePoints to ensure all and data is accurate and relevant.
· Ad-hoc tasks that are necessary for supporting the account
· Support with growth opportunities across the region, including data gathering, data analysis, preparing materials such as cost proposals and business cases.
**Personal Experience and Qualifications needed**
· 5+ years of job-related experience - Business Admin NVQ preferred and Commercial Awareness.
· In-depth understanding of a range of processes, procedures, systems, and concepts within own jobfunction and basic knowledge of related job functions required.
· Requires the ability to explain complex concepts or sensitive information.
· Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
· Excellent organizational and analytical skills with a master-level inquisitive mindset.
· Adaptable to change
· Commitment to CBRE & CUSTOMER success
· Maintain flexibility
· Creative and effective reaction to operational issues
· Confident in managing meetings and articulate
· A self-starter capable of taking the initiative in response to changing circumstances
· An articulate and confident communicator
**About CBRE Global Workplace Solutions:**
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
**Application Process:**
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
**No agencies please.**
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
**#GWSEMEA**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)