45,503 Passenger Assistance jobs in the United Kingdom

We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you’ll assist clients throughout their travel journey — from planning to post-trip follow-up — ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you!

Key Responsibilities:

• Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel.

• Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.

• Problem Solving: Handle last-minute travel changes or emergencies with professionalism and efficiency.

• Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements.

• Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up to date.

• Feedback Collection: Follow up with travelers post-trip to gather feedback, troubleshoot any issues, and build client loyalty.

• Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences.

Qualifications:

• Experience in customer support, hospitality, or travel services is a plus.

• Clear communicator with a patient and friendly demeanor.

• Strong problem-solving skills and attention to detail.

• Tech-savvy and comfortable using CRM and travel platforms.

• Self-starter with excellent time management skills in a remote environment.

• Passionate about helping others and ensuring smooth travel experiences.

What You’ll Get:

• 100% remote work with flexible scheduling.

• Supportive team environment with continuous training.

• Access to exclusive industry tools, resources, and travel discounts.

• Opportunities for growth and skill development.

We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you’ll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.

If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career.

Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.

Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.

Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.

Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.

Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.

Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.

Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.

Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

• Previous customer service or support experience is preferred.

• Strong written and verbal communication skills.

• Calm under pressure and solution-focused.

• Comfortable using online tools, booking platforms, and CRM systems.

• Self-motivated and able to manage time efficiently in a remote setting.

• Passion for helping others and an interest in travel.

• Bilingual is a plus, but not required.

• 100% remote — work from home or while traveling.

• Flexible scheduling with part-time or full-time options.

• Travel discounts and perks through industry partnerships.

• Supportive team environment with training provided.

We are seeking a highly motivated Travel Support Specialist to join our dynamic team in the travel industry. This fully remote position offers the flexibility to work from anywhere in the U.S. while supporting clients with their travel needs from the moment of inquiry through the end of their journey.

As a key member of our customer service team, youll provide exceptional service, expert recommendations, and efficient travel solutions. If you have a passion for travel and love helping others, wed love to connect with you!

• Customer Assistance: Respond to client inquiries via phone, email, and chat, providing clear, helpful information about travel options, destinations, and services.
• Travel Booking: Handle reservations for flights, accommodations, cruises, tours, and ground transportation with accuracy and care.
• Issue Resolution: Address customer concerns or disruptions promptly and professionally to ensure client satisfaction.
• Personalized Service: Offer tailored travel recommendations based on customer preferences, budget, and travel goals.
• Documentation & Billing: Process bookings, issue invoices, and manage payments with precision.
• Relationship Building: Develop and maintain long-term client relationships to foster loyalty and repeat business.
• Stay Informed: Keep up with the latest travel trends, vendor policies, and industry developments to better assist clients.

• Previous experience in customer service or a travel-related role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with travel booking systems or CRMs is a plus.
• A proactive, positive attitude and genuine enthusiasm for travel.

• 100% remote work with flexible scheduling
• Ongoing training and professional development
• Access to exclusive travel discounts and incentives
• Supportive and collaborative team environment
• Opportunities for career growth within the travel industry

Aftercare Support Handler/Travel Coordinator Pharmaceutical

Location : Speke, Liverpool (hybrid working)

Type: 12 month fixed term contract (mat cover)

Hours: Monday – Thurs either 8:00-16:30 or 9-17:30 and Friday either 8:00-14:00 or 9:00-15:00

Our Client, a leading Pharmaceutical company are looking to recruit for a Aftercare/ Travel Coordinator to work at their state of the art facility in Liverpool; reporting to the Aftercare Support Manager this role will aspects of customer service, administration, planning and problem solving. A great role to get stuck into!

The Role:

• Case management of Support Cases from initial contact with a customer with through to completion.
li>Reviewing and raising customer Support Cases on the database for review by internal teams.
• Problem solving customer issues by distributing Support tasks to relevant departments within the business, chasing responses and formulating solutions for customers.
• Liaising with internal departments for short-term solutions and for long-term improvements.
• Liaising with customers via phone, email, or Teams/Zoom regarding Support Cases.
• Building relationships with customers whilst resolving complaints.
• Organising support for customers dependent on their requirements:
• Arranging warranty orders, including return of damaged goods.
• Arranging conference calls between technical staff and customers.
• Administering the Service Technician’s calendar with the Service Technician involved.
< i>Linking travel arrangements for Service Technicians to Support Cases.
• Liaising with customers, Service Technicians and Salespeople to make site arrangements.
• Being a point of in-house contact for the Service Technicians
• Creating and issue of Site Service Training certificates.
• Managing Company travel requests, ensuring compliance with the Company Travel Policy.
• Planning and booking travel, including flights, hotels, car hire etc. via travel platforms, agents or direct
• Creating itineraries for travelers and helping with support documentation e.g. VISA’s
< i>Record keeping & administration of company systems, i.e., managing the database, approvals, confirmations, cost etc., providing analysis where required.
• Monitoring travel reports to ensure the welfare of our travelers, being a point of contact and reaching out to travelers with important information.

The Person:

• Proficient in Microsoft applications (Office, Word, Outlook etc)
• Strong written and verbal communication skills, solid spoken and written English language essential.
• Previous customer service experience essential.
• Experience using a CRM system and/or ERP.
• Strong organisational skills and can work on initiative.

WHJS1_UKTJ

Our client is looking for for a Client Co ordinator who has strong computer abilities and can multitask.

Your day to day duties include taking inbound calls, or reacting to emails, assigning engineers to call out for maintenance type issues. You will be expected to assign the right type of engineer depending on the issue and be comfortable with UK geography.

You will be IT literate, be friendly, be able to make decision and take ownership of any issues, as well as have exceptional customer service and admin skills. You will have an eye for detail and possess a proven ability to work under pressure.

Hours are Monday to Friday 8.30am to 5.30pm with an hour for lunch.

The company offer a salary of up to 28000pa and offer a number of social engagements including drinks, pizza and quiz afternoon/nights. There is also the added bonus of free car parking and 21days holiday with 8 bank holidays.

Hybrid

Crewe 

6 month FTC initially with possibility of permanant position

This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

• Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Data Management: Maintain and update customer records with precision and care.
• Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
• Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
• Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
• Compliance & Reporting: Follow data protection procedures and report breaches promptly.
• Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

• Excellent written and verbal communication skills
• A compassionate and solution-focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

• Hybrid working available
• Based at head office

This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.  

Leanne (phone number removed) or email (url removed)

INDCOM 

• Providing top-notch customer support via phone and email
• Handling inquiries, resolving issues, and ensuring customer satisfaction
• Maintaining accurate records and working collaboratively with colleagues

• Competitive salary starting at 26,000+ (depending on experience) / A friendly, supportive team in an office-based role / Full-time hours, Monday to Friday

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)