44,821 Passenger Assistance jobs in the United Kingdom

We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you’ll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.

If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career.

Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.

Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.

Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.

Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.

Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.

Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.

Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.

Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

• Previous customer service or support experience is preferred.

• Strong written and verbal communication skills.

• Calm under pressure and solution-focused.

• Comfortable using online tools, booking platforms, and CRM systems.

• Self-motivated and able to manage time efficiently in a remote setting.

• Passion for helping others and an interest in travel.

• Bilingual is a plus, but not required.

• 100% remote — work from home or while traveling.

• Flexible scheduling with part-time or full-time options.

• Travel discounts and perks through industry partnerships.

• Supportive team environment with training provided.

We are currently seeking an experienced Galileo trained Operations Ticketing Executive to join our clients Sales Support team on a full-time, hybrid basis in London.

Our client is a well established  travel company that offer a range of holiday types to clients. Career progression, fun working team and many perks are on offer.

Operations Ticketing Executive Duties:

• Book and ticket international and domestic air travel using Galileo GDS system
li>Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Ticketing using Galileo.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers.
• Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.

Operations Ticketing Executive – Essential Requirements:

< i>Ticketing experience using Galileo is essential
• Previous experience from within travel operations, customer support within a tour operator is key.
• Proficient Galileo GDS experience is essential.
• Strong knowledge of international fare and airline rules along with the ability to communicate effectively with external contacts.
• Additional knowledge of cruise, rail and ground products would be a strong advantage.

Operations Ticketing Executive – Benefits:

< i>Travel perks
• Career progression
• Hybrid working – 3 days a week in the office, 2 days from home
< i>Private Health Insurance
• Qualification Support
• Life Assurance
• Travel Loan
• Cycle to Work
• Recognition awards
• Wellbeing
• Bonus

Please note only suitable candidates with UK based tour operator experience with Galileo ticketing experience, happy to work hybrid in London will be contacted for the Operations post.

We are currently seeking an experienced Galileo trained Operations Ticketing Executive to join our clients Sales Support team on a full-time, hybrid basis in London.

Our client is a well established  travel company that offer a range of holiday types to clients. Career progression, fun working team and many perks are on offer.

Operations Ticketing Executive Duties:

• Book and ticket international and domestic air travel using Galileo GDS system
li>Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Ticketing using Galileo.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers.
• Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.

Operations Ticketing Executive – Essential Requirements:

< i>Ticketing experience using Galileo is essential
• Previous experience from within travel operations, customer support within a tour operator is key.
• Proficient Galileo GDS experience is essential.
• Strong knowledge of international fare and airline rules along with the ability to communicate effectively with external contacts.
• Additional knowledge of cruise, rail and ground products would be a strong advantage.

Operations Ticketing Executive – Benefits:

< i>Travel perks
• Career progression
• Hybrid working – 3 days a week in the office, 2 days from home
< i>Private Health Insurance
• Qualification Support
• Life Assurance
• Travel Loan
• Cycle to Work
• Recognition awards
• Wellbeing
• Bonus

Please note only suitable candidates with UK based tour operator experience with Galileo ticketing experience, happy to work hybrid in London will be contacted for the Operations post.

Travel Coordinator and Business Development Support

BGS Business Development

Grade: UKRI - Band C

Salary: £29,923 per annum

Contract Type: Open ended

Hours: Full time 37 hours a week (some flexible working options may be available, including a small amount of remote working, in line with BGS policy)

Location: BGS headquarters in Keyworth in Nottingham

Closing date: 31st August 2025

A great benefits packa.

WHJS1_UKTJ

After Care Administration Officer-Manufacturing Sector

Salary plus Benefits plus 25 days holiday

Liverpool (South), opportunities for some working from home

Mon-Fri, 37.5 hours (8 hours Mon-Thurs, 5.5 hours Fri)

12 Month Fixed Term Contract

Are you an experienced Administration or Customer Services Officer with experience of using CRM and ERP systems, looking for a role offering excellent working conditions and hybrid working?

The role is with a thriving pharmaceutical manufacturer who are growing rapidly.

ts a very varied role, one minute you will be supporting clients with aftersales enquiries, then next you will be booking flights for internal staff, so it suits someone who doesn't want a repetitive role.

The role will involve managing customer aftersale enquires, along with booking in service technicians to resolve these enquiries.

This is a 12 month, fixed term position to cover maternity.

The role

1. Full time, 12 month fixed term role, with opportunities for some working from home
2. Case management of aftersales customer Support Cases
3. Arranging customer site visits worldwide by Service Technicians & Engineers.
4. Planning and booking travel for the Service staff, including flights, hotels, car hire etc.

The Person

1. Previous administration/customer service/support experience essential.
2. Experience user of CRM and ERP systems.
3. Travel administration advantageous but not essential.

Reference Number: BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nick Smith at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

After Care Administration Officer-Manufacturing Sector

Salary plus Benefits plus 25 days holiday

Liverpool (South), opportunities for some working from home

Mon-Fri, 37.5 hours (8 hours Mon-Thurs, 5.5 hours Fri)

12 Month Fixed Term Contract

Are you an experienced Administration or Customer Services Officer with experience of using CRM and ERP systems, looking for a role offering excellent working cond.

WHJS1_UKTJ

We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

• Respond to customer inquiries via phone, email, and live chat
• Assist customers with product information, order status, and account management
• Resolve customer complaints and issues with empathy and efficiency
• Process returns, exchanges, and refunds according to company policies
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

Customer Service
Northampton
Full-time, office-based, Monday to Friday
Temporary - 3-month contract
12.21 per hour

The Brief:
We're working with a well-established local business that is seeking a confident and proactive individual to support their finance team on a short-term credit control project. This is an excellent opportunity for someone looking to gain hands-on experience in a commercial environment - ideal for recent graduates or those looking to build on existing accounts or admin experience.

You'll play a key role in reducing aged debt by making a high volume of outbound calls to chase outstanding payments. While previous credit control experience isn't essential, any exposure to finance, customer service, or call centre environments would be beneficial. The right candidate will be a quick learner, self-motivated, and confident communicating with corporate B2B clients over the phone.

This is a great chance to make a real impact in a short space of time while developing valuable workplace skills.

Key Responsibilities:

• Make a high volume of outbound calls to recover overdue payments.
• Review debtor accounts and follow up with clients via phone and email.
• Accurately record call outcomes and update internal CRM and finance systems.
• Liaise with internal teams to escalate queries and gather supporting information.
• Maintain a polite and professional approach in all customer interactions.
• Provide general administrative support to the finance team as required.

About You:

• Confident communicator with a professional telephone manner.
• Energetic, enthusiastic, and comfortable working to targets.
• Strong time management and the ability to work independently.
• Reliable, organised, and eager to learn.
• Access to your own transport is essential, as the office is not accessible via public transport.
• Previous experience in customer service, call centres, or finance is desirable - but this role is also well-suited to recent graduates or those looking to gain experience.

Additional Information:

• Office-based role in Northampton (NN7)
• 3-month temporary contract
• Immediate start available

Interested?
Apply today to find out more. If your experience matches what we're looking for, we'll be in touch shortly.

Please note: due to the high volume of applications we receive, if you haven't heard from us within 72 hours, unfortunately your application has not been successful on this occasion.

Impact Recruitment is acting as an employment agency on behalf of our client. All responses will be handled in accordance with GDPR.

• Conducting satisfaction surveys with franchisee owners over the phone 
• Asking effective questions to gather valuable insights and feedback
• Recording and managing survey responses using spreadsheets
• Reviewing and interpreting data to identify key themes and trends
• Maintaining a high level of professionalism and excellent customer service throughout

• Strong communication skills with a confident telephone manner
• Excellent questioning and probing skills
• Proficient in Microsoft Excel (or similar spreadsheets)
• Ability to read, interpret, and work with data
• Previous experience in a customer service or survey-based role desirable