44,946 Passenger Assistance jobs in the United Kingdom

Location: Basingstoke - Hybrid
Hours: Full-time
Contract Type: Temporary - 4 - 6 Months

Overview:

We're currently seeking a proactive and personable Customer Service Advisor to support a busy service team on a temporary basis. This is a great opportunity for someone with strong communication skills and a passion for helping people to gain experience in a fast-paced, customer-focused environment.

What You'll Be Doing

• Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism.
• Gathering relevant information to resolve queries efficiently and accurately.
• Logging all customer interactions clearly and thoroughly in internal systems.
• Processing service requests and claims in line with internal guidelines.
• Explaining product or service details in a clear and easy-to-understand manner.
• Escalating complex issues to the appropriate team when necessary.
• Maintaining a high level of attention to detail to ensure compliance and accuracy.
• Working collaboratively with colleagues to meet team targets and service levels.
• Taking ownership of your own learning and development during the assignment.

What We're Looking For:

• Previous experience in a customer service, contact centre, or administrative role.
• Confident communicator with a friendly and professional telephone manner.
• Strong written communication skills and attention to detail.
• Comfortable using computer systems and Microsoft Office applications.
• Ability to manage your time effectively and work well under pressure.
• A team player who is also capable of working independently.

Why Apply?

• Gain valuable experience in a supportive and structured environment.
• Develop transferable skills in customer service, communication, and administration.
• Opportunity to work with a well-established organisation.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join a busy vehicle rental team in Stockport as a Customer Service Advisor where your people skills and up-selling ability can really make a difference. You'll help customers find the right vehicle while working with a supportive team that values hard work and friendly service. If you're keen to earn great bonuses and enjoy a role that keeps you on your toes, this is the job for you!

What will you be doing as a Customer Service Advisor?

• Greeting and welcoming customers with a friendly, professional approach
• Understanding customer needs and recommending the best rental options
• Processing bookings, rental agreements, and payments accurately
• Conducting vehicle inspections and completing necessary documentation
• Promoting add-on services to increase sales and enhance the customer experience
• Handling queries and complaints promptly and professionally
• Working closely with your team to manage fleet availability and maintenance

We would LOVE to hear from you if you have experience as a:

• Customer Service Advisor
• Rental Sales Consultant
• Sales Assistant
• Customer Sales Advisor
• Vehicle Rental Consultant

If you have excellent communication skills, a full clean UK driving licence, and enjoy working in a fast-paced, customer-facing role, this could be the perfect fit!

What will you get in return for your work as a Customer Service Advisor?

• Competitive salary of 28,665 plus excellent bonus incentives from up-selling
• 28 days holiday including bank holidays
• Mobility options including company car schemes
• Health insurance after two years service
• Company pension scheme and death in service cover
• Uniform provided and employee discounts
• Regular team events and ongoing training opportunities
• Weekend working required - but you'll get your days back during the week, perfect for quieter shopping or errands

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Are you a natural problem solver with a passion for delivering customer service?
We have an exciting opportunity for a Customer Service Coordinator to join our clients team at their Northampton premises.

At Modern Edge Recruitment, we take pride in finding the perfect candidates for our customers, and we need someone like you to help us achieve that!

What You'll Do:

As a Customer Service Coordinator, you'll be the key point of contact for our clients valued customers, ensuring they receive an efficient and professional service. Your friendly approach and excellent communication skills will help you handle and resolve customer inquiries with ease. You'll build strong relationships with their clients, providing them with timely updates and addressing any concerns in a respectful manner.

Why Choose Us:

At Modern Edge Recruitment, we value collaboration and teamwork. You'll be working with a supportive and friendly team, and your contribution will be crucial to our success. They also offer a hybrid working pattern, allowing you the flexibility to work from home and attend the office as needed.

What We're Looking For:

• A Microsoft whiz with excellent knowledge of applications, especially Excel.
• An organized and structured problem solver who thrives in dynamic environments.
• Outstanding communication skills, both written and verbal.
• A team player who fosters collaboration and support.
• A keen eye for detail and a drive for efficiency and accuracy.
• Ability to handle multiple tasks and prioritize effectively.
• Flexibility and adaptability to embrace new processes.

Join Our Team:

If you're excited about providing exceptional customer service and being part of a fun yet professional team, we'd love to hear from you!

Hours are 8am till 5pm - Monday to Friday

Apply Now:

Don't miss this opportunity to join a company that values its employees and customers alike.
Please apply with your CV within!

Let's shape the future of customer service together at Modern Edge Recruitment trained.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

BT Customer Service Advisor
Location: On site, Bangor, LL57 2RG
Pay Rates: 13.42 to 26.84 per hour, depending on working hours.
Hours: 37.5 per week

Shift Pattern Options: Shifts are based on a 4 week Rota.

Option 1:
Week 1 & 2 working between 06:00 and 17:00
Week 3 & 4 working between 12:00 and 23:00

Option 2:
Working between 12:00 and 23:00

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities
Start Date: 11th August 2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler, you will demonstrate:

* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Audio Typing Test - Minimum 50 wpm with 98% accuracy
3.Client Interview - Meet with hiring managers to discuss your fit for the role
4.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Salary Progression: Starting at £262 rising to 0K
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Are you passionate about customer service and looking to take the next step in your career? A growing organisation is seeking a motivated individual to join their Internal Sales team in Milton Keynes.

This role is ideal for someone with call centre or customer service experience who thrives in a fast-paced environment and enjoys building relationships with customers.

This is a full-time office based role.

Key Responsibilities:

• Engage with customers via phone and email to promote products and services.
• Provide quotes, process orders, and ensure accuracy and timely follow-up.
• Handle enquiries with professionalism and persistence to meet customer expectations.
• Advise on product availability and pricing.
• Build and maintain strong customer relationships.
• Take ownership of personal development and contribute to team performance.

What You'll Bring:

• GCSEs (or equivalent) in Maths and English.
• Strong communication skills and a customer-first mindset.
• Experience in a call centre or customer service role.
• Confidence using Microsoft Office and data entry systems.
• A proactive attitude with a desire to grow and succeed.

What's Offered:

• Salary: 25,500pa
• 25 days annual leave (increasing with service)

This is a fantastic opportunity to join a company with a long-term vision and strong values.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

• Salary Progression: Starting at £26, 0 rising to 0,000
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office