35 Patient Services jobs in the United Kingdom

At Veonet Ireland , we don’t just deliver eye care — we create experiences built on trust, compassion, and teamwork.

As our Patient Services Administrator , you’ll be the first point of contact for patients, setting the tone for their entire journey.

This isn’t just an admin role. It’s a chance to be the calm, organised presence that ensures every patient feels welcomed, cared for, and confident they are in safe hands.

What You’ll Be Empowered to Do:

• Create a Seamless Welcome: Greet patients with empathy and professionalism from the very first interaction.
• Keep the Flow Moving: Coordinate check-ins, appointments, and records to keep clinics running smoothly.
• Be the Organiser-in-Chief: Maintain accurate data, prepare clinic and theatre lists, and ensure clinicians have everything they need.
• Safeguard Trust: Handle sensitive patient information with the utmost care, discretion, and GDPR compliance.
• Support Teamwork: Collaborate across clinical and admin teams to deliver seamless care.
• Maintain Excellence: Ensure reception and waiting areas reflect our high standards of care.
• Respond with Agility: Tackle inbox requests, follow-ups, and feedback with proactive problem-solving.
• Own the Details: Keep systems, files, and records precise, organised, and up to date.

Your Superpowers:

• Empathy in Action – You know how to make people feel welcome, supported, and at ease.
• Detail Obsessed – Accuracy matters to you, and you pride yourself on getting it right every time.
• Multitasking Master – You can balance competing priorities without dropping the ball.
• Calm Under Pressure – You stay organised and professional, even when things get busy.
• Team Player – You collaborate with ease and bring positivity into every interaction.

What You Bring:

• Experience in administration, reception, or customer service (healthcare background a plus).
• Strong communication skills and a people-first mindset.
• Confidence with Microsoft Office and patient systems.
• Discretion, professionalism, and respect for patient confidentiality.
• Flexibility to adapt, cover shifts, and support across sites when needed.

Why Veonet Ireland?

We’re reimagining what’s possible in patient care — combining innovation with compassion to deliver world-class services. At Veonet, you’ll be part of a supportive, collaborative team where your work directly impacts patient wellbeing.

Here, your voice matters, your ideas count, and your contribution makes a difference.

Ready to Make Every Patient Feel Welcome?

Apply now to join a team where people come first — in every way.

Start the conversation:

Front of House Aesthetic Clinic | Chelsea, London

Location: Chelsea, London
Salary: Up to £29,000 per annum (OTE, commensurate with experience)
Job Type: Full-Time (4-day workweek with a set rota)

Are you passionate about skincare, aesthetics, and delivering exceptional customer service? The Consulting Room is seeking an experienced Front of House professional to join a prestigious aesthetic clinic in Chelsea. This is a fantastic opportunity to be part of an elite team in one of Londons most exclusive skincare clinics.

Only candidates with experience in the aesthetics industry will be considered.

• Previous experience in a busy, high-end customer-facing role (preferably in aesthetics, luxury hospitality, or retail).
• A genuine passion for skincare and aesthetics.
• Exceptional customer service skills and a professional attitude.
• Impeccable presentation and a polished telephone manner.
• Strong multitasking, problem-solving, and numerical skills.
• Excellent communication and interpersonal abilities.
• A professional, mature, and positive outlook on work.
• Fluency in written and spoken English.

• Be the face of the clinic, providing a five-star experience to every client.
• Manage therapist schedules and appointments with accuracy.
• Handle payments and financial reconciliations efficiently.
• Offer expert advice on skincare products and treatments.
• Maintain the clinics luxurious and professional environment.
• Manage stock levels and ensure inventory accuracy.
• Address client feedback and inquiries with professionalism and grace.

• Competitive salary up to £29,000 per annum OTE, based on experience.
• Discretionary complimentary aesthetic treatments.
• Staff discounts on premium skincare products.
• Friends and family discount program.
• Work-life balance with a four-day workweek and a set rota.
• Career growth opportunities within an expanding company.
• A supportive and inclusive workplace with a professional and welcoming team.

• Valid UK work permit.
• Previous experience in aesthetics or luxury hospitality/retail.

If you are ready to take the next step in your career and be part of a team redefining luxury skincare, we would love to hear from you.

Please send your CV to Sabrina Haynes at or contact for further details.

Join a world-class clinic where your expertise, passion, and dedication will be highly valued.

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At ieso everyone is committed to the same goal: transforming the way mental health problems are treated worldwide. As one of the UK’s largest and most trusted providers of digital mental healthcare, the work we do already changes lives every single day. But our mental healthcare revolution is just getting started.

Our Patient Services Coordinators play a pivotal role in our business, acting as the point of contact between both patients and therapists using our state-of-the-art therapy platform. This entry-level role opens a wealth of possibilities within our dynamic and growing business.

We have a 190-strong team and a health and well-being package to support you each and every day. Plus, there is plenty of opportunity for growth and development as we all strive to achieve our collective ambition.

Reporting to: Patient Services Team Leader.
Location: Hybrid (initially 2-3 days per week in our Cambridge office, with the potential to review & reduce post-training).
Hours: Full Time (Monday to Friday 9:00am to 5:30pm). Part time hours would be considered.
Duration: Permanent or Fixed-Term until September 2024.

Responsibilities:

• Processing referrals (both direct and from the NHS) on our bespoke system
• Dealing with queries from both patients, therapists and the general public via email
• Answering the main phone line, speaking with patients and the general public.
• Updating Patient Management systems in a timely manner in accordance with our service level agreements, and supporting the wider Patient Services Team to meet KPIs each week.
• Processing Assessment and Discharge letters on the bespoke ieso platform and sending them to patients and their GPs.

Requirements

Essential

• Excellent communication skills (written and verbal)
• Strong customer service skills
• Strong administration skills
• Strong IT skills (Word, Excel)
• Excellent attention to detail
• Proven organisation skills
• Excellent telephone manner
• Experience in customer service or a patient-facing role
• Ability to remain calm under pressure
• A minimum of 5 GCSEs (grades A*-C) or equivalent

Desirable

• Experience or training in handling crisis situations
• Experience using NHS systems and/or large databases
• A degree, preferably in Psychology or a related discipline

Benefits

We’ll reward you with a basic salary of £25,000 per year along with a range of excellent benefits including:

• Up to 5% matched pension contribution.
• 25 days holiday per year plus 8 bank holidays, 3 extra days for Christmas office closure, and the ability to purchase more.
• Private Medical Insurance and other healthcare plans.
• Death in Service 3x salary.
• Discretionary bonus scheme (following successful probation).
• Extensive training and development options.
• Five Ways to Thrive Well-being Programme.
• Active Sports and Social Clubs.
• Flexible benefits package including will writing, financial advice and a range of other benefits

ieso is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that's what helps us to help our patients.

Diversity & inclusion studies have shown that certain people are less likely to apply for a role unless they meet 100% of the job requirements. Here at ieso, we look for people who can add to our company culture and reflect our values, whilst understanding that certain skills and experiences can be taught. So whoever you are, if you like the look of one of our roles, we encourage you to apply as you could well be our needle in a haystack.

As an equal opportunity employer, equity, diversity and inclusion are values that are critical to our success. Our people are our strongest asset - come and see for yourself!

Clinical Support Assistant - Dermatology/Aesthetics

Location: Harley Street, London

Hours: Monday to Friday, 40 hours per week (8.5-hour shifts with 1-hour unpaid lunch)

Salary: Up to £32,000 per annum plus benefits

Are you a skilled Clinical Support Assistant with phlebotomy experience looking to join a prestigious private dermatology and aesthetic clinic in the heart of Harley Street?

This is a fant.

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• Provide advanced clinical and technical support to frontline care staff, healthcare professionals, and families regarding specific care needs and service delivery.
• Develop, implement, and review care plans, risk assessments, and support strategies in collaboration with multidisciplinary teams.
• Offer expert advice on complex care situations, including safeguarding concerns, mental health support, and end-of-life care planning.
• Conduct virtual training sessions and workshops for care staff to enhance their skills and knowledge in specialized areas of community and social care.
• Contribute to the development and refinement of clinical policies, procedures, and service guidelines to ensure best practice.
• Monitor service performance, analyze data, and identify areas for improvement, recommending and implementing solutions.
• Act as a liaison between healthcare providers, social services, and community organizations to ensure seamless coordination of care.
• Manage and resolve escalated issues from clients or care teams, ensuring timely and appropriate resolution.
• Participate in case reviews, team meetings, and professional development activities, contributing valuable insights.
• Maintain accurate and comprehensive records in line with regulatory requirements and organizational standards.

• Registered Nurse (RGN/RMN) or equivalent qualification in a health or social care discipline (e.g., Social Work, Occupational Therapy).
• Significant post-qualification experience in community care, residential care, or a related social care setting.
• Proven experience in a senior support or specialist advisory role.
• Comprehensive understanding of relevant legislation, policies, and frameworks governing social care and healthcare in the UK.
• Excellent clinical assessment, care planning, and risk management skills.
• Strong IT proficiency, including experience with electronic care record systems and virtual collaboration tools.
• Exceptional interpersonal, communication, and presentation skills, with the ability to engage effectively with diverse stakeholders.
• Ability to work autonomously and manage a caseload effectively in a remote environment.
• Commitment to continuous professional development and evidence-based practice.
• Experience in mentoring or supervising junior staff is advantageous.

• Provide remote, high-level clinical and technical support to healthcare professionals using our products.
• Conduct remote training sessions and webinars for new and existing users, ensuring comprehensive understanding of device operation and clinical applications.
• Troubleshoot complex product-related issues, collaborating with engineering and product development teams to find resolutions.
• Develop and maintain up-to-date clinical support documentation, including FAQs, user guides, and best practice advisories.
• Analyze product usage data and customer feedback to identify trends and areas for improvement.
• Act as a clinical resource and liaison between the customer and internal product/technical teams.
• Assist in the development and validation of new product features and software updates from a clinical perspective.
• Contribute to building a strong knowledge base for both internal support teams and external users.
• Ensure customer satisfaction through timely, accurate, and professional remote support.
• Stay abreast of advancements in medical technology and clinical best practices relevant to our product portfolio.

• Registered Nurse (RGN) or equivalent clinical qualification, with a minimum of 5 years of clinical experience.
• Experience in a technical support, clinical specialist, or applications specialist role, preferably within the medical device or healthcare IT industry.
• In-depth understanding of medical devices, clinical workflows, and healthcare systems.
• Excellent remote communication, presentation, and training skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using remote support tools and common office software.
• Ability to work independently and manage a caseload effectively in a remote environment.
• A proactive and customer-centric approach.
• Excellent written and verbal communication skills.
• Willingness to travel occasionally for specific client needs may be required.