16 Pharmacovigilance Manager jobs in the United Kingdom
Solar PV Site Manager
Posted 9 days ago
Job Viewed
Job Description
Astute's Renewables Team is partnering with a forward-thinking renewable energy provider with a strong focus on professional development and sustainability to recruit a Solar PV Site Manager with experience in 132kV Grid Connection.
The strategically important Site Manager role comes with 50,000-55,000, pension, and flexible working arrangements.
If you're a Site Manager and are looking to work for an organisation that prioritises integrity, safety, and people, submit your CV to apply today.
Responsibilities and duties of the Site Manager role
Reporting to the Construction Manager you will:
- Lead and oversee all civil and electrical installation activities on major grid connection solar projects, including up to 132kV.
- Plan daily work schedules, track KPIs, manage team rosters, and maintain uncompromising safety standards.
- Coordinate and supervise third-party contractors to ensure smooth project delivery.
- Support the commercial team with budget reporting, cost control, and forecasting.
- Conduct site inspections, audits, and risk assessments to uphold safety and quality.
- Act as the on-site point of contact, engaging with stakeholders, clients, subcontractors, and landowners.
- Ensure all work is delivered on time, within budget, and to high-quality standards.
Professional qualifications
We are looking for someone with the following:
Essential:
- Full and valid UK driving licence
- SMSTS and First Aid at Work certifications
- CSCS Black Card
- Proven experience in site management for civil/electrical infrastructure
- Strong Health, Safety & Environmental awareness
- Ability to read and interpret electrical and construction drawings
- Experience with Electrical Isolation (LOTO) procedures (LV & HV)
Preferred:
- Electrical or HV qualifications
- Civil/construction qualifications
- Experience managing utility-scale renewable energy projects (solar or battery storage)
- Knowledge of commercial contracts and budget management
Personal skills
The Site Manager role would suit someone who is:
- Hands-on and able to lead a dynamic site team
- Highly organised, with excellent communication and coordination skills
- Comfortable managing multiple contractors and stakeholders
- Committed to safety, quality, and driving results
- Local to Nottingham or able to travel easily to site, with flexibility for occasional early starts, extended days, or occasional weekends
Salary and benefits of the Site Manager role
- 50,000-55,000 per year
- Access to healthcare support, 24/7 employee assistance programs, and initiatives promoting physical and mental health.
- Competitive pension schemes, life insurance, and guidance for financial planning.
- Opportunities for training, professional growth, apprenticeships, and skill development.
- Employee discounts, cycle-to-work schemes, and occasional additional benefits like flexible hours or overtime opportunities.
INDREN
Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Solar PV Site Manager
Posted 8 days ago
Job Viewed
Job Description
Astute's Renewables Team is partnering with a forward-thinking renewable energy provider with a strong focus on professional development and sustainability to recruit a Solar PV Site Manager with experience in 132kV Grid Connection.
The strategically important Site Manager role comes with 50,000-55,000, pension, and flexible working arrangements.
If you're a Site Manager and are looking to work for an organisation that prioritises integrity, safety, and people, submit your CV to apply today.
Responsibilities and duties of the Site Manager role
Reporting to the Construction Manager you will:
- Lead and oversee all civil and electrical installation activities on major grid connection solar projects, including up to 132kV.
- Plan daily work schedules, track KPIs, manage team rosters, and maintain uncompromising safety standards.
- Coordinate and supervise third-party contractors to ensure smooth project delivery.
- Support the commercial team with budget reporting, cost control, and forecasting.
- Conduct site inspections, audits, and risk assessments to uphold safety and quality.
- Act as the on-site point of contact, engaging with stakeholders, clients, subcontractors, and landowners.
- Ensure all work is delivered on time, within budget, and to high-quality standards.
Professional qualifications
We are looking for someone with the following:
Essential:
- Full and valid UK driving licence
- SMSTS and First Aid at Work certifications
- CSCS Black Card
- Proven experience in site management for civil/electrical infrastructure
- Strong Health, Safety & Environmental awareness
- Ability to read and interpret electrical and construction drawings
- Experience with Electrical Isolation (LOTO) procedures (LV & HV)
Preferred:
- Electrical or HV qualifications
- Civil/construction qualifications
- Experience managing utility-scale renewable energy projects (solar or battery storage)
- Knowledge of commercial contracts and budget management
Personal skills
The Site Manager role would suit someone who is:
- Hands-on and able to lead a dynamic site team
- Highly organised, with excellent communication and coordination skills
- Comfortable managing multiple contractors and stakeholders
- Committed to safety, quality, and driving results
- Local to Nottingham or able to travel easily to site, with flexibility for occasional early starts, extended days, or occasional weekends
Salary and benefits of the Site Manager role
- 50,000-55,000 per year
- Access to healthcare support, 24/7 employee assistance programs, and initiatives promoting physical and mental health.
- Competitive pension schemes, life insurance, and guidance for financial planning.
- Opportunities for training, professional growth, apprenticeships, and skill development.
- Employee discounts, cycle-to-work schemes, and occasional additional benefits like flexible hours or overtime opportunities.
INDREN
Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Solar PV Design Manager
Posted today
Job Viewed
Job Description
Role
Climate17 are working alongside a well-established, rapidly expanding renewable energy company which develops, designs, builds and maintains large scale commercial and ground mounted renewable energy projects across the UK.
They are actively looking to recruit an Solar Design Manager to lead their design function, ensuring the delivery of compliant, buildable, and cost-effective electrical designs across their renewable energy projects.
Responsibilities
- Undertake and review detailed electrical design & calculations including AC/DC cable sizing, LV AC grading studies, cabinet and connection design
- Prepare and check Single Line Diagrams, electrical drawings, and predesign layouts.
- Design, commission and support communication and monitoring systems.
- Support G99 & G100 applications, liaising with inverter manufacturers to ensure compliance
- Produce Bills of Materials, costings, and Scopes of Works, ensuring technical and commercial alignment
- Lead, manage and develop the internal design team.
- Maintain ownership and accountability of all design projects.
- Implement a structured multi-stage project review process.
- Manage design variations through a robust version and change control process
- Oversee quality assurance, attending key site stages to verify adherence to design and conducting final site inspections
- Manage external design subcontractors to ensure high-quality, consistent outputs aligned with internal standards
- Develop/maintain a flexible design programme that adapts to changing project needs.
- Support project management teams with design-related technical input, ensuring seamless design-to-construction handover
- Support supplier and manufacturer engagement, identifying optimal solutions.
- Assist in NICEIC and MCS compliance, acting as Qualified Supervisor
Requirements
- Degree in Electrical Engineering, Power Systems Engineering, or related discipline
- 18th Edition Wiring Regulations (essential)
- Proficiency in design software such as AutoCAD, Amtech, PV*SOL, or similar (essential)
- Proven experience with G99/G100 compliance and UK grid connection requirements (essential)
- Chartered Engineer and/or Member of the IET (desirable)
- Familiarity with MCS accreditation (desirable)
- Health & Safety certification/s (desirable)
- 5+ years technical expertise in electrical engineering within renewable energy
- Proven experience in electrical design calculations, monitoring systems, and compliance with UK standards (G99/G100)
Location: Colchester, plus UK wide travel to sites as required.
About Us
Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector.
Inclusive Application Process
Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world.
We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability.
If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.
Director,Medical Safety Officer,Established Products
Posted 20 days ago
Job Viewed
Job Description
**Job Function:**
Product Safety
**Job Sub** **Function:**
Product Safety Risk Management MD
**Job Category:**
People Leader
**All Job Posting Locations:**
High Wycombe, Buckinghamshire, United Kingdom
**Job Description:**
Johnson & Johnson, is recruiting for a Director, Medical Safety Officer, Established Products to be located in High Wycombe, UK.
The Medical Safety Officer (MSO) is a physician with training or experience in Medical Safety, who reports into the Global Medical Safety (GMS) organization and has accountability for assessing the medical safety of Innovative Medicine products and strategically leading cross-functional matrix teams responsible for product safety and benefit risk oversight.
The MSO will report to the Therapeutic Area (TA) Safety Head and oversee the safety assessment of assigned drugs within the TA that are marketed and/or in clinical development. Collaborating with relevant functions, the MSO will ensure proactive and timely assessments of safety data to characterize the emerging and known safety profiles and benefit risk of their products within the TA. The MSO will communicate potential and known risks, when appropriate, to TA Safety Head, Chief Safety Officer (CSO), Chief Medical Officer (CMO), Qualified Person for Pharmacovigilance (QPPV), Senior Management, Health Authorities (HA), prescribers and/or patients. In compliance with legal and regulatory requirements, the MSO will also lead, when appropriate, in the design and implementation of risk mitigation strategies to ensure the safe and appropriate use of Innovative Medicine products.
**Responsibilities include, but are not limited to the following:**
Strategically lead the Safety Management Teams (SMT) for assigned products. SMT responsibilities include safety surveillance (including signal detection) and risk management activities (including Risk Management Plan (RMP) and Risk Evaluation and Mitigation Strategy (REMS)), as well as other activities related to managing the safety profile of assigned products.
Provide medical and scientific expertise as the GMS representative on the Compound Development Team (CDT) and Clinical Teams.
Anticipate safety concerns and influence other relevant functions including Clinical teams to minimize/mitigate patient impact by active participation in the design of the clinical protocols.
Be an active partner and core contributor of safety input to key regulatory or clinical documents including:
Risk management plans.
Safety development plan.
Clinical Trial Protocols.
Informed Consent Forms (ICF).
Safety Sections of Investigatoru2019s Brochure (IB) and IB addenda.
Clinical Study Reports (CSR).
Annual Safety Reports (ASR).
Integrated Safety Summary (ISS) and Summary of Clinical Safety (SCS) for NDA/BLA/MAA filings.
Periodic Benefit Risk Evaluation Report (PBRER)/Periodic Safety Update Report (PSUR).
Health authority queries.
Core Data Sheets (CDS).
Effectively communicate (verbally and in writing) important results of medical safety and benefit/risk management evaluations, when necessary, to the GMS Leadership Team, CMO, and the Medical Safety Council (MSC).
Actively participate and contribute to meetings with Health Authorities and external key opinion leaders.
Provide medical safety leadership on due diligence teams to evaluate Licensing & Acquisition opportunities.
Provide medical oversight to contractors and non-physician staff involved in preparing written safety evaluations for their assigned products. This will include:
Defining the safety question or issue requiring medical safety assessment.
Developing the strategy for the safety review and analysis.
Interpreting results and determining the medical importance of a question or issue.
Reviewing and approving (i.e., signatory) medical assessment reports (e.g., ad hoc safety reports).
Work across the GMS TAs to align and improve common processes including providing strong leadership and a harmonized approach across clinical teams for safety data collection, assessment, and safety-related processes and issues.
Assist in the creation, review and implementation of new SOPs, Work Instructions, guidelines, documents, and other tools pertaining to safety assessment and risk management.
Lead or actively participate in department-wide initiatives.
Perform delegate responsibilities for other MSOs and/or SMT Chairs
**Education and Experience:**
Physician (MD or equivalent) with a minimum of 2 years of pharmacovigilance experience or other relevant experience (e.g. Clinical research, Medical Affairs)
Demonstrated skills in clinical medicine with at least 1 year of clinical practice experience
Board Certification (if US) preferred; Medical specialization preferred
Late phase and Post marketing experience preferred
Demonstrated knowledge of principles of drug development, pharmacology, clinical trial methodology and design, medical monitoring of trials, assessment of drug risks and benefits, and safety assessment of drugs both on the market and in development and global safety regulations highly preferred
Ability to influence, negotiate and communicate with both internal and external stakeholders
Experience with Health Authority presentations is preferred.
**Required Technical Knowledge and Skills:**
Ability to effectively and strategically lead global cross-functional teams
Connect, collaborate and build consensus across relevant functions
Ability to think strategically, has a global mindset, big picture orientation, Ability to see the context of the entire situation, understand implications to the business
Ability to critically evaluate safety data from multiple sources (clinical trials, environment, literature, etc), assess clinical importance and potential strategic impact of the data and present the findings clearly in both written and oral communications.
Experience and knowledge of Good Clinical Practices and Pharmacovigilance regulatory requirements in US, the EU and globally, the conduct of clinical trials and for the appropriate contributions to regulatory filings, PV documents and risk management plans
Able to plan work to meet deadlines and effectively handle multiple priorities
Excellent verbal and written communication skills, including formal presentation skills. Written skills as evidenced by publication and journal articles also desirable
Fluent in written and spoken English
Proficiency in Word and PowerPoint is desired
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicantsu2019 needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ) or contact AskGS to be directed to your accommodation resource.
Project Manager (Solar PV/ Battery Storage)
Posted 1 day ago
Job Viewed
Job Description
Project Manager (Solar PV/ Battery Storage)
Cardiff
50,000 + Company Car + 30% Bonus (15,000 OTE) + Flexible Hours + 1 Day WFH + Birthday Off + Progression + Training
Are you a Project Manager with experience in solar PV and battery storage who is ready to take the next step in your career, leading projects and operations in a high-growth renewable energy company where you can make a real impact, enjoy an excellent performance bonus to boost your OTE, benefit from flexible working hours, and develop your career in a supportive, fast-paced environment?
Do you want the opportunity to join a forward-thinking, close-knit business that is reshaping the way energy works for homes and businesses across the UK? With a startup vibe, a supportive culture, and huge ambitions for growth, this is your chance to be part of something cutting edge.
On offer is a fantastic opening to join a newly established company who are already a recognised leader in delivering innovative solar PV, battery storage, and EV charging projects. With rapid growth, huge investment in training and development, and the chance to progress into senior leadership, this role is perfect for someone looking to make a real impact in the renewable energy sector.
In the role you will take ownership of multiple installation teams, managing projects from planning through to completion. You will be the key link between clients, engineers, and the office team, ensuring every project is delivered to the highest standards of safety, efficiency, and quality. You will also play a crucial part in shaping operations as the company grows, managing other project managers and contributing to long-term strategy.
This role would suit a Project Manager with experience in solar PV and battery storage who is ready to take the next step in your career, leading projects and operations in a high-growth renewable energy company where you can make a real impact, enjoy an excellent performance bonus to boost your OTE, benefit from flexible working hours, and develop your career in a supportive, fast-paced environment.
The Role
- Lead and manage multiple solar PV, battery storage, and EV charger installation teams
- Oversee budgets, timelines, compliance, and client relationships
- Work closely with directors to improve processes and drive growth
The Person
- Solar PV and battery storage experience
- Project Management background
- Based in Cardiff, Full Driving License
Keywords : Solar Project Manager, Solar PV, Battery Storage, BESS, EV Charging, Renewable Energy, Cardiff, Wales
Reference Number: BBBH21611
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Project Manager (Solar PV/ Battery Storage)
Posted 1 day ago
Job Viewed
Job Description
Project Manager (Solar PV/ Battery Storage)
Cardiff
50,000 + Company Car + 30% Bonus (15,000 OTE) + Flexible Hours + 1 Day WFH + Birthday Off + Progression + Training
Are you a Project Manager with experience in solar PV and battery storage who is ready to take the next step in your career, leading projects and operations in a high-growth renewable energy company where you can make a real impact, enjoy an excellent performance bonus to boost your OTE, benefit from flexible working hours, and develop your career in a supportive, fast-paced environment?
Do you want the opportunity to join a forward-thinking, close-knit business that is reshaping the way energy works for homes and businesses across the UK? With a startup vibe, a supportive culture, and huge ambitions for growth, this is your chance to be part of something cutting edge.
On offer is a fantastic opening to join a newly established company who are already a recognised leader in delivering innovative solar PV, battery storage, and EV charging projects. With rapid growth, huge investment in training and development, and the chance to progress into senior leadership, this role is perfect for someone looking to make a real impact in the renewable energy sector.
In the role you will take ownership of multiple installation teams, managing projects from planning through to completion. You will be the key link between clients, engineers, and the office team, ensuring every project is delivered to the highest standards of safety, efficiency, and quality. You will also play a crucial part in shaping operations as the company grows, managing other project managers and contributing to long-term strategy.
This role would suit a Project Manager with experience in solar PV and battery storage who is ready to take the next step in your career, leading projects and operations in a high-growth renewable energy company where you can make a real impact, enjoy an excellent performance bonus to boost your OTE, benefit from flexible working hours, and develop your career in a supportive, fast-paced environment.
The Role
- Lead and manage multiple solar PV, battery storage, and EV charger installation teams
- Oversee budgets, timelines, compliance, and client relationships
- Work closely with directors to improve processes and drive growth
The Person
- Solar PV and battery storage experience
- Project Management background
- Based in Cardiff, Full Driving License
Keywords : Solar Project Manager, Solar PV, Battery Storage, BESS, EV Charging, Renewable Energy, Cardiff, Wales
Reference Number: BBBH21611
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Project Manager (Solar PV/ Battery Storage)
Posted today
Job Viewed
Job Description
Project Manager (Solar PV/ Battery Storage)
Cardiff
£50,000 + Company Car + 30% Bonus (£15,000 OTE) + Flexible Hours + 1 Day WFH + Birthday Off + Progression + Training
Are you a Project Manager with experience in solar PV and battery storage who is ready to take the next step in your career, leading projects and operations in a high-growth renewable energy company where you can make a real impact, e.
WHJS1_UKTJ
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Business Development Manager – Commercial Solar PV
Posted 9 days ago
Job Viewed
Job Description
Business Development Manager – Commercial Solar PV
Job Title: Business Development Manager – Commercial Solar PV
Industry Sector: Renewables, Solar Energy, Solar PV, Photovoltaics, Solar Panels, Solar Lighting, Renewable Energy, M&E Contractors, Electrical Installers, Renewable Installers, Main Contractors, Business Owners, Building Owners, DNO (District Network Operators), PDR (Permitted Development Rights) and Structural Surveys
Area to be covered: National – based with access to East Midlands
Remuneration: £50,000 - £5,000 + 0,000 uncapped Commission
Benefits: 00 Car Allowance & company benefits
The role of the Business Development Manager – Commercial Solar PV will involve:
- Field sales position selling the full turn-key installation of commercial solar li>60% of your time selling into and managing relationships with business owners/ building owner end users
- 40% time with M&E contractors and main contractors
- Our client is moving away from agricultural end users to focus on commercial and industrial sectors
- Typical projects include manufacturing, automotive, aerospace, anywhere that consumes a lot of electricity and has a large roof!
- Typical project sizes £1 ,000- m li>Projects can vary in length from 3 months for a 100kw project, but typically projects between (Apply online only)KW (up to 6 months)
- Typically 2 days per week working from home, 2 days on the road visiting customers (circa 3-4 customer visits per week) one day in our clients East Midlands office
- Some leads provided (preferred installer for NFU and dedicated lead resource in the office) but the focus of the role will be new business development
- Revenue target approx. .5m- m
The ideal applicant will be a Business Development Manager – Commercial Solar PV with:
- < i>Must have field sales experience in the commercial solar market (seasoned solar PV sales professional)
- New business hunter
- Must have some design capability (sitting down with MDs defining concepts)
- Technical experience
- Must have some knowledge of DNO (District Network Operators), PDR (Permitted Development Rights) and Structural Surveys
- Excellent negotiation skills
- Previous experience having sold into M&E contractors and main contractors may be useful
- Pro-active
- On way up in career
- Self-motivated
- IT literate (Microsoft Office)
Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction sales vacancies and Internal sales positions within: Renewables, Solar Energy, Solar PV, Photovoltaics, Solar Panels, Solar Lighting, Renewable Energy, M&E Contractors, Electrical Installers, Renewable Installers, Main Contractors, Business Owners, Building Owners, DNO (District Network Operators), PDR (Permitted Development Rights) and Structural Surveys
Business Development Manager – Commercial Solar PV
Posted 4 days ago
Job Viewed
Job Description
Business Development Manager – Commercial Solar PV
Job Title: Business Development Manager – Commercial Solar PV
Industry Sector: Renewables, Solar Energy, Solar PV, Photovoltaics, Solar Panels, Solar Lighting, Renewable Energy, M&E Contractors, Electrical Installers, Renewable Installers, Main Contractors, Business Owners, Building Owners, DNO (District Network Operators), PDR (Permitted Development Rights) and Structural Surveys
Area to be covered: National – based with access to East Midlands
Remuneration: £50,000 - £5,000 + 0,000 uncapped Commission
Benefits: 00 Car Allowance & company benefits
The role of the Business Development Manager – Commercial Solar PV will involve:
- Field sales position selling the full turn-key installation of commercial solar li>60% of your time selling into and managing relationships with business owners/ building owner end users
- 40% time with M&E contractors and main contractors
- Our client is moving away from agricultural end users to focus on commercial and industrial sectors
- Typical projects include manufacturing, automotive, aerospace, anywhere that consumes a lot of electricity and has a large roof!
- Typical project sizes £1 ,000- m li>Projects can vary in length from 3 months for a 100kw project, but typically projects between (Apply online only)KW (up to 6 months)
- Typically 2 days per week working from home, 2 days on the road visiting customers (circa 3-4 customer visits per week) one day in our clients East Midlands office
- Some leads provided (preferred installer for NFU and dedicated lead resource in the office) but the focus of the role will be new business development
- Revenue target approx. .5m- m
The ideal applicant will be a Business Development Manager – Commercial Solar PV with:
- < i>Must have field sales experience in the commercial solar market (seasoned solar PV sales professional)
- New business hunter
- Must have some design capability (sitting down with MDs defining concepts)
- Technical experience
- Must have some knowledge of DNO (District Network Operators), PDR (Permitted Development Rights) and Structural Surveys
- Excellent negotiation skills
- Previous experience having sold into M&E contractors and main contractors may be useful
- Pro-active
- On way up in career
- Self-motivated
- IT literate (Microsoft Office)
Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction sales vacancies and Internal sales positions within: Renewables, Solar Energy, Solar PV, Photovoltaics, Solar Panels, Solar Lighting, Renewable Energy, M&E Contractors, Electrical Installers, Renewable Installers, Main Contractors, Business Owners, Building Owners, DNO (District Network Operators), PDR (Permitted Development Rights) and Structural Surveys
Customer Success Manager - Rooftop Solar PV | Gloucester
Posted 6 days ago
Job Viewed
Job Description
With the UK government’s ambitious goal of delivering 60GW of solar power by 2030, Solar Careers UK are on a mission to help recruit, train, and place over 43,000 new professionals into rewarding careers within the solar and battery storage industry.
Solar Careers UK is a division of Solar Energy UK, the trade association representing over 425 solar businesses across the country. Many of these companies specialise in delivering high-quality solar installations for domestic, commercial, and utility-scale projects.
For the industry's most in-demand jobs, we have been asked to assist with the recruitment of full-time, permanent installation teams from across all regions of the United Kingdom.
By completing this application Solar Careers UK can help connect you to Customer Success Manager - Rooftop Solar PV | Gloucester live job vacancies that match your skills and experience, and provide guidance on the qualifications and training needed to pursue your chosen career in the solar sector.
About the job:
We are seeking a proactive, accountable individual who brings a strong sense of urgency and takes full ownership of their responsibilities. You’ll be expected to take command of situations, resolve challenges swiftly, and lead efforts to ensure an exceptional customer experience across all touchpoints.
The B2C Customer Success Manager plays a critical role in ensuring that customers receive timely, effective, and empathetic support throughout their service journey. Working closely with field operations and internal teams, the role is focused on delivering a high-quality, communicative experience that prevents issues escalating to landlords, end clients, or senior stakeholders. The role also involves monitoring and responding to customer feedback across review platforms to support continuous improvement and brand reputation.
About Ecovision:
Ecovision has extensive experience design, installation and managing distributed rooftop solar PV asset portfolios across the UK. We have installed over 5500 systems and currently manage over 19,000 installations across mainland UK 63MWp capacity), primarily on behalf of Portfolio Investors, Councils and Housing Associations. We have a strong track record of manging long term solar performance and work with clients to minimise operational costs whilst maximising the generation of renewable energy.
Renewable Industry growth and Ecovision:
The renewable energy industry is now experiencing significant growth across all sectors and technologies. As a consequence of increasing energy prices and the requirement to de carbonise energy production, the demand for new solar PV installation is growing at the highest rate since Government incentive schemes came to an end. In response to this Ecovision have moved back into installation of new Solar PV systems, focusing on the rooftop sector with installations up to 500kwp. It is embedded in our culture that we value and invest in all our staff, helping people to realise their potential and always looking to promote internally and develop our teams.
Requirements
What you’ll do:Main Responsibilities
Customer Case Management
• Take full ownership of customer interactions, acting as the primary point of contact for service updates, issue resolution, and information sharing.
• Drive timely and effective communication with a strong sense of urgency to manage expectations, avoid dissatisfaction, and prevent escalations.
• Demonstrate accountability by identifying and resolving issues before they escalate to landlords, housing associations, or senior stakeholders.
• Ensure every customer interaction is logged, tracked, and followed through to resolution using the CRM or case management system.
Field Team Collaboration
• Lead daily coordination with field technicians, ensuring a smooth service delivery and immediate response to any service failures.
• Take charge of appointment readiness, follow-ups, and problem-solving to create a seamless customer journey.
• Escalate any operational or scheduling barriers swiftly, ensuring they are resolved before impacting customer satisfaction.
Fleet & Resource Support
• Take command of daily fleet and resource planning, optimising technician routes and minimising downtime to support efficient field operations.
• Resolve logistical and vehicle-related challenges with urgency and precision, collaborating across teams as needed.
• Build and maintain strong working relationships with 3rd parties, including 3PL providers, to ensure consistent and reliable service delivery.
Customer Insight & Reputation Management
• Own the monitoring and management of customer feedback across platforms like Trustpilot and Google Reviews.
• Respond promptly and professionally to reviews, addressing concerns and reflecting the company’s commitment to service excellence.
• Analyse feedback trends and take initiative in presenting actionable insights to improve service delivery and customer satisfaction.
• Drive continuous improvement by supporting broader service quality initiatives using customer insight.
Offshore Contact Centre Management & Performance Planning
• Take full accountability for the relationship with the offshore contact centre, ensuring alignment with strategic business goals and service standards.
• Regularly review offshore performance, taking command of any necessary changes to improve productivity, quality, and customer outcomes.
• Identify and lead opportunities to expand and upskill the offshore team, supporting business growth.
• Collaborate with the Operational Performance Manager to refine work composition analysis and optimise resource planning.
• Help define KPIs that align onshore and offshore teams to deliver high-impact results.
Digital Customer Communication & Self-Service Development
• Lead the development and implementation of clear, consistent digital communication strategies across email, SMS, and other channels.
• Take ownership of support materials—email templates, scripts, knowledge articles—ensuring they reinforce a high-quality customer experience.
• Work closely with senior stakeholders to evolve the digital self-service strategy within Salesforce, driving customer empowerment and operational efficiency.
• Monitor the performance of self-service tools and prioritise improvements using real-time data and customer behaviour insights.
• Be accountable for reducing inbound contact by enabling better self-service outcomes.
Other duties
• The post holder may be required to undertake other reasonable adhoc duties as appropriate and requested by their Line Manager.
You will be measured by your ability to take ownership and deliver results, including:
• Reduction in customer complaints and escalations
• First contact resolution rate
• Review volume and sentiment (Trustpilot / Google Reviews)
• Appointment success rates and technician satisfaction
• SLA compliance for customer response times
What you’ll need:Skills and experience
• Proven experience in a customer service, success, or operations coordination role in a B2C environment
• Experience working with field teams, technicians, or logistics coordination
• Familiarity with online review platforms and brand reputation management
• Experience in housing, utilities, solar, or service-based industries is highly desirable
• Excellent verbal and written communication skills
• Ability to de-escalate tense situations with professionalism and empathy
• Results driven, Organised and process-driven with strong attention to detail
• Skilled at managing relationships across field and office environments
• Comfortable using CRM systems, scheduling platforms, digital communication tools, and review management tools (salesforce experience would be an advantage
• Proactive, resilient, and able to remain calm under pressure
Any offer of employment will require satisfactory references and completion of a successful 6 month probation period.
Location: Ecovision, Pure Offices, Quedgeley, Gloucester.
Hours: 37.5 hours per week, Monday to Friday.
Salary : £45,000 per annum
Opportunity to lead and innovate within a growing solar PV company.
Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.
Competitive salary, benefits, and ongoing professional development.
Apply today and make a tangible impact in renewable energy!
Diversity and Inclusion statement:Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required.
Benefits
- Free work social events including Christmas Party and summer BBQ
- Strong team culture, our staff are our focus
- Contributory pension (up to 5%) with overpayment option
- Yearly salary increases for all staff
- Buy and carry over annual leave facility
- Death in service cover
- Company sickness pay
- Employee Assistance programme
- 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
- Long service awards
- Excellent maternity, adoption, surrogacy and paternity benefits
- Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
- Flexi working of hours and location that facilitates a work/life balance
- Bike to work scheme
Here at Solar Careers UK we look forward to receiving your application as a first step toward joining our vibrant solar industry.
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