794 Pizzaexpress jobs in the United Kingdom
Food Preparation Assistant
Posted today
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Job Description
- Job ID:
- Date posted: 11/10/2025
IKEA Sheffield are looking to welcome Food Preparation Assistant to join our delightful and hardworking IKEA Food Team.
Are you passionate about food and love creating memorable dining experiences? Dive into a fast-paced environment where every day brings new challenges and opportunities to delight our guests. If you thrive in a vibrant setting and have a knack for exceptional service, we want to hear from you
WHAT WE OFFER
- Start date of employment will be: 16th November 2025
- Competitive hourly rate of £12.60 per hour.
- 24 hours per week working 5 days out of 7 and 3 out of 4 weekends, availability between 7.00am-9.30pm.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% IKEA discount & discount portal helping you save £100's on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
- Given Day - Additional days' paid leave to take at any point during the year, when it's important for you.
well so much more
WHAT YOU'LL NEED TO HAVE
- Previous food preparation and customer service experience is essential.
- You have an interest & knowledge in food and are passionate that food is served at the highest quality at all times providing customers with an excellent experience.
- Be self-reliant and motivated, ready to work independently and as part of our team.
- Ability to prioritise work in an extremely fast-paced environment, with flexibility to work in other areas within Kitchen, Restaurant and dish wash.
- Compliance with health and safety guidelines necessitates that applicants are 18 years of age or older.
WHAT YOU'LL BE DOING DAY TO DAY
- Working throughout the Kitchen preparing and serving delicious meals, operating tills, maintaining a spotless dining area, and working behind the scenes with kitchen equipment like dishwashers, you'll play a key role in delivering a seamless customer experience.
- Ensure our food range is consistently stocked and beautifully presented for every customer.
- Create layout plans that bring new menu ranges to life and enhance the customer experience.
- Use digital tools to set production volumes for both hot and cold dishes in our customer and staff restaurants.
- Track food waste digitally, set team goals, and drive smart actions to reduce waste and boost sustainability.
- Maintain high standards of food safety and hygiene.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend a face to face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:
- Medical questionnaire
For any advice or support, email Recruiter Lisa - and I will be happy to help
Food Preparation Assistant
Posted today
Job Viewed
Job Description
Part-Time Food Prep Assistant Monday/ Tuesday and Wednesday ( overtime available ) Start early mornings.
Immerse yourself in the vibrant culture of Dash and become a key player in bringing our lunch takeaway menu to life We're looking for someone with energy, creativity, and a genuine passion for food to help us craft fresh, delicious meals every day. Using the finest ingredients and simple but effective techniques, you'll be part of an exciting culinary adventure — whether you're just starting your journey in food preparation or looking to build on your experience.
What You'll Bring
Experience:
- Level 2 Food Hygiene Certificate (Dash can provide if not already held)
- Some hospitality or cooking experience (full training provided)
- A full Uk driving licence ( to be able to drop toasties as second site)
Essential Skills & Qualities:
- Strong attention to detail
- Pride in your work and high personal standards
- Excellent communication skills
- Strong organisation and planning ability
- A passion for food and people
- Dashitude — a bubbly, can-do attitude
Your Responsibilities
- Complete all food prep to a high standard and on time for the mid-morning rush across both shops
- Follow recipes precisely, maintaining consistency and quality
- Assist with ordering supplies, always seeking the best ingredients available
- Communicate proactively with management about stock shortages or issues
- Contribute ideas and assist in developing new products to keep our menu exciting
- Once the toasties are complete drop to the second site in Broadway.
- To ensure the toasties are made within the time frame and dropped to the second site.
In return we will offer:
· Competitive rate of pay.
· Discounted food and drinks
· Company events
· Overtime is available
· The opportunity to develop new skills within the hospitality industry including Barista training and baking.
Job Types: Part-time, Permanent
Expected hours: No less than 6 per week
Benefits:
- Casual dress
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Application question(s):
- Do you have your own car that you could use ?
Experience:
- catering: 1 year (preferred)
Licence/Certification:
- Uk clean driving licence (required)
Work Location: In person
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Customer Service
Salary - £24,600 annum
Location – Bristol, BS32 4LB
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent
The Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group, trading locally under our Taylors brand.
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property or looking to embark within the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!
The role of a Customer Service Advisor:
As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary – full training is provided
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00674
Customer Service
Posted today
Job Viewed
Job Description
Join us as a Senior Personal Banker in Chester or Birkenhead
- You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected
- We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
- This job does not meet Skilled Worker visa sponsorship requirements
As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you'll make sure they're fully informed when it comes to the products and services we offer.
Day to day, you'll be:
- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
We're looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You'll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
We'll also be looking for you to demonstrate:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
You'll join us on a competitive salary starting of £26,350, pro rata for the hours you work.
You'll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 36 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to knowYour working pattern
You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journeyYour journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service
Posted today
Job Viewed
Job Description
CUSTOMER SERVICE & OPERATIONS ASSISTANT
Job type:
Freelance, part-time
(12 hours per week)
Location:
Remote
Job Structure:
We are looking for someone who can be available ideally at the beginning and the
end of the day for two days a week
About the brand:
Founded by fashion journalist and broadcaster Louise Roe, Sharland England creates
beautiful, hand-crafted rattan furniture, ceramics, linens and glassware. Louise designs
Sharland England's collection with a nostalgic nod to a bygone, charming era of entertaining.
Every item is handcrafted by experienced artisans around the world, from Italy and Portugal, to India, Java and Colombia. Named after her great-grandmother, who lived in Buenos Aires and was the consummate hostess, Sharland England blends informality with elegance, making home feel curated, layered, and warm.
How will you make an impact?
As Customer Service & Operations Associate, you will be the first point of contact for our
customers looking for help placing or tracking their orders, styling their items, or opening a
trade account with us. You will also work closely with representatives from our dropshipper
partners to ensure customer satisfaction across all channels. We are looking for a team
member who will uphold the values of the brand in their interactions with customers, and
who can drive value for the business through forging relationships with key customers &
long-term partners.
The role:
Customer Service
- You'll be the first point of contact for retail and trade customer order queries, offering
support via email and occasionally phone.
- You'll be the day-to-day contact for our dropshipper partners for any issues relating to
their orders or customers.
- You'll take care of VIP customers, looking for ways we can go above and beyond in
our service.
- You'll represent the brand, aiming to grow brand love through your interactions with
customers (both retail and trade).
- We're always improving - you'll help us identify ways to be more effective and provide
even more exceptional customer experiences.
Operations
- Work closely with our warehouse to ensure all orders are shipped in a timely manner.
- Carry out backend order management, plus some order inputting as needed.
- Process customer return in Shopify.
- Support in troubleshooting operational issues relating to shipping/carriers, and
inventory management, duties charges etc
Skills and values we are looking for:
- Excellent communication skills, both written and verbal.
- A passion for providing excellent customer experiences
- Customer service experience is helpful, but we are open to candidates who have
worked in other careers with transferable skills.
- Proficiency with online platforms generally - CMS experience is desirable
- Experience of using customer service management systems such as Gorgias or Zendesk are preferable but not essential
- Confidence in basic Excel work is preferable
- Self-motivated with a positive attitude and the ability to work independently.
- A passion for interiors and an interest in the homeware industry
Benefits:
- As a small brand, we are nimble and growing; it's an exciting time to join the team
and grow with us.
- This role is remote. (Occasionally, we may hold team days in central London.)
- Enjoy a staff discount on products.
- Be part of a small team that works closely together and places importance on having a
kind, collaborative, and constructive working environment.
- Salary dependent on role fit & experience.
Please ensure you have read the job type & hours structure at the beginning of the ad
Customer Service
Posted today
Job Viewed
Job Description
BT Customer Service Advisor
Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: 37.5
Shift Pattern Options:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 01/12/2025
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.
Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
Our recruitment process is designed to be straightforward and supportive:
1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role
3.Pre-Employment Checks - Includes a Basic DBS and reference checks
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service
Posted today
Job Viewed
Job Description
BT Customer Service Advisor
Location: 5 Lanyon Place, Belfast, BT1 3BT
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: 37.5
Shift Pattern Options:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 24/11/2025
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.
Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
Our recruitment process is designed to be straightforward and supportive:
1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role
3.Pre-Employment Checks - Includes a Basic DBS and reference checks
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Customer Service
Posted today
Job Viewed
Job Description
BT Customer Service Advisor
Location: 2 Greenmarket, Dundee DD1-4BX
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: 37.5
Shift Pattern Options:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 24/11/2025
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.
Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
Our recruitment process is designed to be straightforward and supportive:
1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role
3.Pre-Employment Checks - Includes a Basic DBS and reference checks
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
customer service
Posted 6 days ago
Job Viewed
Job Description
Role Overview:
The Multilingual Customer Experience Consultant is responsible for delivering exceptional customer support across multiple channels including phone, email, and live chat. This role requires fluency in both German and English and involves handling customer queries with professionalism and empathy.
Key Responsibilities:
- Respond promptly and professionally to customer enquiries via phone, email, and chat.
- Maintain high standards of customer satisfaction and service quality.
- Collaborate with team leaders and colleagues to meet client expectations.
- Represent the company professionally in all communications.
- Continuously seek ways to improve performance and customer experience.
- Work flexibly within the designated shift hours.
Skills & Experience:
- Excellent telephone manner and communication skills.
- Strong numeracy and literacy.
- Good analytical and problem-solving abilities.
- Previous experience in customer service or call centre (desirable).
- Fluency in German and English.
Training & Development:
- Full training provided including systems and interpersonal skills.
- Opportunities for career progression and additional responsibilities.
Benefits:
- Hybrid working model (80% remote)
- Supportive team environment
- Performance-based bonuses
- Opportunities for growth and development
Core Values:
- Customer-Centric Excellence
- Trust and Transparency
- Continuous Improvement
- Team Empowerment
- Prosperity
Position in Organisation:
Reports to the Customer Experience Team Manager with support from nearby colleagues.
Operational Details:
- Contracted hours: 8.00am - 10.00pm, Monday to Sunday (flexibility required)
- Office presence required during client visits, training, and other business needs
Join a dynamic and fun team committed to delivering outstanding customer experiences and driving innovation in customer service.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service
Posted 21 days ago
Job Viewed
Job Description
Customer Service
Location: Dundee
Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 13/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations
You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
Shift Patterns
We offer a variety of shift options to suit different lifestyles.
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time and may include evenings.
Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.
Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.