36 Premier Inn jobs in the United Kingdom

Are you the go to person when it comes to problem solving? Are you a tech savvy, customer service professional or administrator who loves staying organised and making sure customers walk away smiling?

We’re recruiting a Front Desk Product Support Analyst — a quick-thinking multitasker to be the friendly first face of our Product Consultant team. If you love learning new software, enjoy variety in your day, and want to be at the heart of an innovative, tech-driven environment, this could be your next big move.

In this role, you’ll be the first point of contact for our customers making sure every interaction runs smoothly and leaves a positive impression. You’ll follow up with users after system rollouts to ensure they feel supported, confident, and satisfied. Working closely with our Scientific Product Consultants, you’ll help bring new systems to life — from preparing documentation and coordinating logistics to providing hands-on support during rollouts.

You’ll be responsible for configuring software, setting up user accounts, managing permissions, and fine-tuning workflows. When issues pop up, you’ll log and triage them quickly, troubleshoot where you can, and escalate anything complex to our specialist teams. You’ll also manage our e-learning platform, track user progress, support virtual training sessions, and even lend a hand with product demos, proposals, and capturing customer requirements during the pre-sales process.

We are looking for experience in a customer support, technical support, or software-focused admin role. You’ll be confident picking up new tech quickly, with strong communication skills and a people-first mindset. You should be highly organised, detail-oriented, and comfortable managing several tasks at once. This role suits someone who enjoys working independently but also values being part of a collaborative, remote team. Fluency in English is essential, and extra languages are a bonus.

Join us and you’ll be part of a forward-thinking team where no two days are the same. You’ll build relationships, make a real impact on customer experience, and grow your career in a supportive and innovative environment.

The role is hybrid with two days in the office and 3 from home. Remuneration is £27k-£29k plus the opportunity to develop personally in a rapidly growing business with a global customer base.

If this sounds like you, apply now via the link and we will be in touch.

Good Luck

Are you the go to person when it comes to problem solving? Are you a tech savvy, customer service professional or administrator who loves staying organised and making sure customers walk away smiling?

We’re recruiting a Front Desk Product Support Analyst — a quick-thinking multitasker to be the friendly first face of our Product Consultant team. If you love learning new software, enjoy variety in your day, and want to be at the heart of an innovative, tech-driven environment, this could be your next big move.

In this role, you’ll be the first point of contact for our customers making sure every interaction runs smoothly and leaves a positive impression. You’ll follow up with users after system rollouts to ensure they feel supported, confident, and satisfied. Working closely with our Scientific Product Consultants, you’ll help bring new systems to life — from preparing documentation and coordinating logistics to providing hands-on support during rollouts.

You’ll be responsible for configuring software, setting up user accounts, managing permissions, and fine-tuning workflows. When issues pop up, you’ll log and triage them quickly, troubleshoot where you can, and escalate anything complex to our specialist teams. You’ll also manage our e-learning platform, track user progress, support virtual training sessions, and even lend a hand with product demos, proposals, and capturing customer requirements during the pre-sales process.

We are looking for experience in a customer support, technical support, or software-focused admin role. You’ll be confident picking up new tech quickly, with strong communication skills and a people-first mindset. You should be highly organised, detail-oriented, and comfortable managing several tasks at once. This role suits someone who enjoys working independently but also values being part of a collaborative, remote team. Fluency in English is essential, and extra languages are a bonus.

Join us and you’ll be part of a forward-thinking team where no two days are the same. You’ll build relationships, make a real impact on customer experience, and grow your career in a supportive and innovative environment.

The role is hybrid with two days in the office and 3 from home. Remuneration is £27k-£29k plus the opportunity to develop personally in a rapidly growing business with a global customer base.

If this sounds like you, apply now via the link and we will be in touch.

Good Luck

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.

Qualifications:

• SHIPBOARD Employment type.
• Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
• Experience in handling 100+ guests in a 4–5-star hotel.
• Experience in handling and supervising 30+ Team Members in Guest Services Department.
• Must be willing to work under pressure
• Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).

Essential Duties & Responsibilities:

• All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
• Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
• Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Qualifications:

• SHIPBOARD Employment type.
• Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
• Experience in handling 100+ guests in a 4–5-star hotel.
• Experience in handling and supervising 30+ Team Members in Guest Services Department.
• Must be willing to work under pressure
• Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).

Essential Duties & Responsibilities:

• All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
• Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
• Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Qualifications:

• SHIPBOARD Employment type.
• Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
• Experience in handling 100+ guests in a 4–5-star hotel.
• Experience in handling and supervising 30+ Team Members in Guest Services Department.
• Must be willing to work under pressure
• Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).

Essential Duties & Responsibilities:

• All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
• Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
• Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.

Qualifications:

• SHIPBOARD Employment type.
• Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
• Experience in handling 100+ guests in a 4–5-star hotel.
• Experience in handling and supervising 30+ Team Members in Guest Services Department.
• Must be willing to work under pressure
• Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).

Essential Duties & Responsibilities:

• All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
• Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
• Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Plays a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance with Guest Services Vision and Mission Statement. Takes ownership and accountability to proactively address guest feedback and provide effective guest resolution. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. Ensure that the Guest Services team is empowered to achieve these goals and establish a reputation for prompt and industry leading service. The Assistant Front Desk Manager will coach and mentor the Guest Services team, emphasizing empowerment and focusing on a desire to find permanent solutions to guest feedback. Primarily focused on being visible at the desk to provide all services of the Guest Services desk including but not limited to lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards, and broadcasting ship announcements. Leads by example in displaying exceptional customer service by being readily available to always assist the Guest Services Team.

Qualifications:

• Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred. ·
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy. ·
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues. ·
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
• Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. ·
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. ·
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs. ·
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. ·
• Demonstrates a working knowledge to operate all office equipment. ·
• Completion of high school, basic or vocational education equivalency preferred. ·
• Working knowledge of US cash handling procedures and foreign exchange required.

Essential Duties and Responsibilities :

• Assists the Front Desk Manager in overseeing and planning a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons.
• Ensures proper manning of the front desk during all meetings. Facilitates exceptional front desk service by effectively utilizing experienced team members and new hires in the schedule while considering appropriate language coverage.
• Develops new ways to enhance and enrich the Guest interaction and service, either one on one or over the telephone with Guest Services. Maximizes solutions and minimizes concerns to root causes of Guest issues.
• Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Assigns duties and responsibilities to team members. Observes and evaluates team members to ensure high quality standards are met. Utilizes all performance management tools (opportunity logs, action plans, appraisals, progressive discipline) effectively to drive accountability and enhances career development opportunities.

• Supervise and lead the front desk team.
• Ensure efficient and courteous guest check-in and check-out process.
• Handle guest inquiries, requests, and complaints effectively.
• Train and mentor front desk staff on procedures and service standards.
• Manage staff schedules and allocate tasks appropriately.
• Oversee reservation management and room assignments.
• Liaise with other hotel departments to ensure seamless service delivery.
• Process payments and maintain accurate financial records.
• Monitor guest satisfaction and address service issues.
• Maintain the cleanliness and organisation of the front desk area.

• Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory capacity.
• Proficiency in Property Management Systems (PMS) software.
• Excellent customer service and communication skills.
• Strong leadership and team management abilities.
• Ability to multitask and work effectively under pressure.
• A professional and courteous demeanor.
• Knowledge of hospitality operations and standards.
• Flexibility to work shifts, including evenings, weekends, and holidays.