65 Premier Inn jobs in the United Kingdom

Front Desk Supervisor

London, London Hilton

Posted 13 days ago

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Job Description

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
**Hourly Rate** **of u00a314.33, on a 24 hour a week part-time contract.** **Free** **and healthy** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Modern and inclusive** **Team Memberu2019s areas**

**A Front Office Supervisor looks after the** **Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.**
**You will** **join the Front Office team, working in the Reception area of the hotel.** **You enjoy** **supervising and delivering front office operations smoothly and efficiently, dealing with guestsu2019 queries and complaints, and creating memorable experiences for our guests and colleagues.** **Are you** **an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!**

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** Hilton Brands | Global Hospitality Company (
**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Front Desk Supervisor_

**Location:** _null_

**Requisition ID:** _HOT0BVN4_

**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Front Desk Supervisor

London, London Hilton

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
**Hourly Rate** **of u00a314.33, on a 24 hour a week part-time contract.** **Free** **and healthy** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Modern and inclusive** **Team Memberu2019s areas**

**A Front Office Supervisor looks after the** **Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.**
**You will** **join the Front Office team, working in the Reception area of the hotel.** **You enjoy** **supervising and delivering front office operations smoothly and efficiently, dealing with guestsu2019 queries and complaints, and creating memorable experiences for our guests and colleagues.** **Are you** **an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!**

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** Hilton Brands | Global Hospitality Company (
**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Front Desk Supervisor_

**Location:** _null_

**Requisition ID:** _HOT0BVN4_

**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Front Desk Manager

Celebrity Cruises

Posted 1 day ago

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Job Description

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.

Qualifications:

  • SHIPBOARD Employment type.
  • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
  • Experience in handling 100+ guests in a 4–5-star hotel.
  • Experience in handling and supervising 30+ Team Members in Guest Services Department.
  • Must be willing to work under pressure
  • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).

Essential Duties & Responsibilities:

  • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
  • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
  • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
  • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
  • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
  • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
  • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
This advertiser has chosen not to accept applicants from your region.

Reception/Front desk staff

Partick, Scotland £13 Hourly Pertemps Scotland

Posted 6 days ago

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Job Description

temporary
Sports Centre Reception Staff
Glasgow West End
12.62 per hour
Temporary for 4 to 6 weeks
Flexible shifts, including evenings and weekends


Do you have great people skills and a passion for health and fitness?
We're looking for friendly, reliable, and organised Reception staff to be the welcoming face of our client's busy sports centre.

What you'll do:
  • Greet members and visitors with a smile
  • Manage bookings and memberships
  • Handle phone and email enquiries
  • Provide information about our facilities, classes, and services
  • Take sales of fitness products
  • Support the team with general admin tasks
What we're looking for:
  • Excellent communication and customer service skills
  • A positive, approachable, and professional attitude
  • Good organisational skills and attention to detail
  • Comfortable using booking systems and basic IT
  • A genuine interest in fitness and wellbeing
If you're ready to be part of a dynamic team and enjoy helping people on their fitness journey, we'd love to hear from you!
This advertiser has chosen not to accept applicants from your region.

Front Desk Manager - UK

Celebrity Cruises

Posted 1 day ago

Job Viewed

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Job Description

Qualifications:

  • SHIPBOARD Employment type.
  • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
  • Experience in handling 100+ guests in a 4–5-star hotel.
  • Experience in handling and supervising 30+ Team Members in Guest Services Department.
  • Must be willing to work under pressure
  • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).


Essential Duties & Responsibilities:

  • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
  • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
  • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
  • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
  • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
  • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
  • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
This advertiser has chosen not to accept applicants from your region.

Front Desk Manager - UK

London, London Celebrity Cruises

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Qualifications:

  • SHIPBOARD Employment type.
  • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
  • Experience in handling 100+ guests in a 4–5-star hotel.
  • Experience in handling and supervising 30+ Team Members in Guest Services Department.
  • Must be willing to work under pressure
  • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).


Essential Duties & Responsibilities:

  • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
  • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
  • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
  • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
  • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
  • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
  • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
This advertiser has chosen not to accept applicants from your region.

Hotel Front Desk Manager

CF10 1AB Cardiff, Wales £28000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client, a prestigious hotel in Cardiff, Wales, UK , is seeking a dynamic and customer-focused Hotel Front Desk Manager to lead their front office operations. This is a critical role in ensuring a seamless and exceptional guest experience from arrival to departure. The ideal candidate will possess strong leadership skills, a deep understanding of hotel operations, and a passion for delivering outstanding customer service. This role is based on-site at the hotel, requiring active management of the front desk team and guest interactions. Responsibilities include managing the reception team, overseeing check-in/check-out processes, handling guest inquiries and complaints, ensuring accurate billing and financial transactions, and maintaining high standards of presentation and service. You will be responsible for staff scheduling, training, and performance management, as well as implementing hotel policies and procedures. Key duties also involve liaising with other hotel departments to ensure smooth operations, managing room inventory, and assisting with sales and marketing initiatives related to rooms division. A proven track record in hotel front office management or a senior supervisory role within the hospitality industry is essential. Excellent communication, problem-solving, and interpersonal skills are paramount for interacting effectively with guests and staff. We are looking for a motivated and professional individual dedicated to upholding the hotel's reputation for excellence.

Responsibilities:
  • Manage and lead the front desk team to ensure excellent guest service.
  • Oversee all front office operations, including check-in, check-out, and guest inquiries.
  • Handle guest complaints and resolve issues promptly and professionally.
  • Ensure accurate processing of guest accounts and payments.
  • Develop and implement front desk procedures to enhance efficiency and guest satisfaction.
  • Manage staff scheduling, training, and performance.
  • Liaise with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless operations.
  • Maintain high standards of cleanliness and presentation in the lobby and front desk area.
  • Assist in managing room inventory and reservations.

Qualifications:
  • Proven experience in hotel front office management or a supervisory role in hospitality.
  • Strong understanding of hotel operations and guest services.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in hotel management software (PMS).
  • Ability to handle pressure and make decisions effectively.
  • Customer-oriented with a passion for service excellence.
  • Strong problem-solving and conflict resolution skills.
  • Flexibility to work shifts, including evenings and weekends.
This advertiser has chosen not to accept applicants from your region.
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Front Desk Community Associate

London, London £28850 annum Runway East

Posted 9 days ago

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Job Description

Permanent
Who We Are

Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, Brighton and Bath, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

The Role: Community Associate

As a Community Associate (our version of Front Desk Service Associate), your role goes far beyond reception duties. You’ll be the heart of our workspace, blending customer service and operational excellence to deliver an exceptional member experience. If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.

Read ‘A Day in the Life of a Community Associate ’ to learn more about the role. 

Key Responsibilities:

As part of our vibrant Community team, you’ll be at the forefront of delivering exceptional service and creating a welcoming environment for our members. While every day brings something new, your responsibilities will include:

  • Front Desk & Member Support; Be the go-to person for members, managing the front desk and delivering excellent customer service.
  • Housekeeping & Compliance; Conduct cleaning and site checks to keep our spaces safe, compliant, and looking great.
  • Operational Excellence; Resolve building and member issues promptly and assist the Community Manager in maintaining security and compliance.
  • Community Initiatives; Event management for our popular member initiatives, such as Cake Wednesdays and Friday Drinks Trolley, to foster a lively, connected community.
  • Building relationships with members; Anticipate needs, offer support, and find ways to surprise and delight.

Requirements

Who You Are

We’re looking for someone who is:

  • Charismatic: Positive, engaging, and approachable.
  • Resilient: Stays proactive and positive, even when challenges arise.
  • Service-Minded: Thrives on helping others and delivering great experiences.
  • Hardworking: Willing to roll up your sleeves and take on any task.
  • Detail-Oriented: Notices the small things and takes action to maintain high standards.

Benefits

Why Join Us?

  • Salary: £28,850
  • Time Off: 31 days including bank holidays
This advertiser has chosen not to accept applicants from your region.

Front Desk - Guest Experience Supervisor

London, London Marriott

Posted 25 days ago

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Job Description

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Non-Management




Masterpiece by Design. Dynamic by Nature



The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.



**Position Summary**



As our Front Desk Supervisor at St. Pancras London, you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.



Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guestsu2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.



**Responsibilities:** Here's what your journey with us entails:


Delivering a five-star service to our guests
Supervising the Front Office associates
Representing the Front Desk in the Front Office Manager's absence
Upholding the service standards in all you do
Supporting the wider Rooms Division team with daily operational tasks



**Qualifications:**


Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
Previous experience in customer service is preferred.



**Person Specification:**


A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus



**What is in it for you:**



In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:


28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit



**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.



_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
 

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