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Help Desk Administrator
Posted 7 days ago
Job Viewed
Job Description
- Mon to Fri
- 35 hours pw
- Site based at office in Horwich, Bolton
Here at ISS, as one of the UK's leading Facilities Management (FM) providers, we are looking to recruit an Administrator to join our Helpdesk team located in our Bolton office on a Monday to Friday basis
Here, you will work in an established team dedicated to a single Banking customer, where you will provide various helpdesk solutions to the client including reactive maintenance, planned preventative maintenance, cost, and budget tracking
Actions will include:
- Ensure all supply-chain jobs are processed in line with the agreed SLAs and priority response times.
- Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
- To update the system with latest status and comments relating to jobs issued to the supply chain
- Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain
- Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
- Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
- Administer the system, ensuring information is correct and kept up to date.
- Quality check jobs are closed off in a timely manner to the correct standard through liaising with site-based colleagues.
- Maintain awareness and contribute to the achievement of KPI and quality standards.
- Ensure timely management of complaints, maintaining efficient and professional communications with all parties.
We need from you:
- A good attitude and ability to pick up new terminology and IT systems
Technical Support
Posted today
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 3 days ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
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