3198 Principality Building Society jobs in Wales

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Customer Service Advisor | Private Patients Team | Permanent | Full-Time | St Mellons | Competitive salary plus excellent benefits

We're looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team.

In this key role, you'll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You'll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey.

If you're passionate about delivering exceptional service and making a real difference in patients' lives, we'd love to hear from you.

Duties and responsibilities

• Handling own enquiry workload effectively
• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
• Working to agreed KPIs with positive and proactive customer-focused attitude
• Convert warm leads into appointments/sales in order to meet key performance targets
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
• Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
• Demonstrate excellent communication, interpersonal and relationship building skills
• Utilising a variety of systems that support the prioritization and managing of your workload

Who we're looking for

• Strongly target motivated
• Experience working within a sales environment/up-selling
• Customer Service focused
• Confident approach to handing a variety of systems
• Enjoys working in a collaborative, fast paced team environment
• Be able to work effectively within their HUB while operating within a national sales framework
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

Working Hours: Monday - Friday (shifts between 8am - 19:00), occasional Saturday 8am-4pm. 37.5 hours per week

Contract Type: Permanent

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Please see the attached benefits leaflet for more information.

We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Customer Service Administrator

26,500 + company pension & excellent opportunities for career growth

Treorchy

Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?

If so, please read on?

We are currently recruiting for a Customer Service Administrator to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it's infancy and it's a role where there is potential for you to develop quickly.

As a Customer Service Administrator you will be:

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently
• Supporting continuous improvements in their customer service approach

This is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Customer Service Administrator needed - Secure role supporting the commercial team.

Tired of job uncertainty? We are partnering with a stable, growing business seeking a talented Customer Service Administrator to join their close-knit team.

What makes this opportunity stand out?

Picture yourself in a role where your organisational skills make a difference. You will provide key administrative support to a successful commercial team, ensuring everything runs smoothly, while enjoying genuine job security and a friendly work environment.

Your rewards:

• 25,000-27,000 salary (dependent on experience).
• 23 holidays plus the eight Bank Holidays, increasing to 25 days with service.
• An annual bonus scheme to reward your hard work.

A typical day as the Customer Service Administrator:

You will start by checking customer enquiries, ensuring each one receives prompt attention. Throughout the day, you will answer the telephone, process orders, prepare quotations, and keep the CRM system updated. Your telephone and email skills will shine as you build relationships with customers.

Perfect for you if you have:

• Customer service and administration experience
• GCSEs in English and Maths (C or above)
• Experience with Word and Excel

Why wait?

Great customer service administrators keep businesses thriving. If you are ready for a secure position where your skills are valued, apply now!

Apply today - interviews taking place soon!

By clicking Apply you accept our privacy policy (see the link below or visit the footer of our website) and give permission for Sigma to contact you via email, phone & SMS regarding this job, other jobs and general recruitment services. Location & postcode of advert are approximate. Privacy Policy: (url removed)

Customer Service Advisor – Student Accommodation (Temporary Role)
Location: Cardiff
Dates: 1st September – 7th September (7 days)
Hours: 9:00am – 6:00pm (8 hours/day)
Pay Rate: £12.30 per hour

We are looking for friendly and proactive Customer Service Advisors to support a busy student accommodation site during the September check-in period.

Key responsibilities include:

• p>Welcoming students and assisting with the check-in process

• Answering queries and providing information about the site and local area

• Managing key handovers and logging any maintenance issues

• Ensuring a smooth, positive move-in experience for all residents

What we're looking for:

• Excellent communication and interpersonal skills

• A calm, helpful attitude in a fast-paced environment

• Previous customer service experience is preferred

• Must be available for all 7 days of the assignment

This is a great short-term opportunity to gain experience in a vibrant, people-focused environment.

Customer Service Agent
Cardiff City Centre
24,000- 28,000

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our clients dynamic team. In this role, you will be the first point of contact for their customers providing exceptional service and support in the insurance sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience and fostering long-term relationships.

Responsibilities

• Respond promptly to customer inquiries via phone ensuring interactions are handled professionally.
• Analyse customer issues and provide appropriate solutions or escalate as necessary.
• Maintain accurate records of customer interactions, ensuring all information is up-to-date and accessible.
• Collaborate with team members to improve service delivery processes and enhance customer satisfaction.
• Stay informed about product offerings and industry trends to provide knowledgeable assistance to customers.
• Participate in training sessions to develop skills and knowledge relevant to the financial services industry.

Requirements

• Proven experience in a customer service role, preferably within the insurance or financial services sector.
• Strong communication skills with the ability to convey information clearly and concisely.
• Ability to work well under pressure while maintaining a positive attitude.
• A proactive approach to learning and personal development within the role.

If you feel this role is the RIGHT next move for you, please apply now and we will be in touch.

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Are you a natural problem-solver who enjoys creating positive customer experiences?

We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT.

Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You'll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you'll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction.

HIT APPLY TODAY AND A MEMBER OF OUR TEAM WILL BE IN TOUCH WITH THE NEXT STEPS WITHIN 24 HOURS.

Shifts available and pay rate:

There are 2 shifts and payrates available

• Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847
• Extended hours - Monday to Friday, working every other Saturday Pay rate of 26,430 per year
• Mid-week mornings: 8 AM to 4 PM
• Mid-week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM

What you will do on a typical day as a Customer Service Adviser for The Royal Mint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent The Royal Mint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.

Key Requirements:

• To deal effectively with all manner of customer queries and complaints.
• To act as the voice of The Royal Mint, ensuring all communication is aligned with our branding and ideals.
• To collaborate with many different departments in order to resolve a customer's query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer's perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on-site parking
• Company support benefits

ctrg have partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Click apply now to join our team as a Customer Service Advisor at The Royal Mint!

CTRG Limited is acting as an employment business in relation to this vacancy.

Eden Brown Synergy are working with an organisation based in Newport (South Wales) that support the Government.

They are looking to recruit a number of Customer Service Officers to join their busy team for 12 months initially.

The roles are full time, to start ASAP and paying 12.60 PAYE per hour + holiday pay.

The client offers hybrid working with 3 days a week at home at 2 days in the office.

The company:

• This organisation provides cross Government and Police HR, Resourcing and Finance Shared Services.
• Flexibility and a positive attitude towards change are essential.

The role:

• The role is based on the Police & Resourcing Customer Hub. Working in the fast-paced environment you will be the first point of contact for Applicants and Vacancy Managers discussing recruitment campaigns for Central Government clients.
• The role involves gathering information from internal recruitment applicant tracking systems and liaising with specialist recruitment teams to handle more complex resourcing and recruitment casework queries. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in with us - comprehensive training will be provided and there are good opportunities to progress within our growing organisation.

Deliverables:

• Answer all incoming/outgoing calls and Live Chat in line with current service level agreements
• Respond to all emails and internal service requests in line with current service level agreements.
• Use the internal system to provide an accurate and timely response or escalate queries where applicable.
• Be customer focused at all times ensuring that excellent customer service is provided on all calls.
• Highlight any improvement opportunities
• Be a part of process and service improvements whether through suggestion or implementation.
• Work as part of a strong team to deliver results during peak times where calls are peaking. Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly.

Essential Skills

• Attention to detail
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high quality customer service in a professional manner, creating trust and confidence
• Excellent communicator
• Effective team player, who constantly displays commitment and flexibility
• Assimilates and applies policies and procedures consistently
• Accurate and timely delivery of tasks
• Effective problem solver
• Excellent organisational skills
• Attention to detail in record keeping.

Please only apply for these roles if you have all the skills, knowledge and experience to carry out the role above and can easily commute to Newport twice a week.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.