37 Principality Building Society jobs in Wales

We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

About the vacancy

Vacancy ID:

2207

Organisation:

Carmarthenshire County Council

Number of vacancies:

1

Contract type:

Permanent Part Time

Location:

Carmarthen

Grade:

Grade B +8%

Salary:

£26,366 - £6,780

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

Hourly Rate :

3.88

Contract Hours

31 Hours 30Minutes

Come and join our team

Are you a highly motivated individual with excellent communication skills and a passion for providing exceptional customer service, then join our dynamic team at Actif Carmarthen as a Customer Service Assistant and play a key role in ensuring a positive and enjoyable experience for our visitors.

Carmarthenshire County Council's Actif Sport & Leisure Section's ambition is to improve wellbeing through inspiring our population to be active for life. We will create an active Carmarthenshire and establish ourselves as the most successful and trusted service in the UK.

We are committed to having a positive impact on people's health, fitness, physical literacy as well as providing facilities, opportunities and services that people enjoy and would recommend. We are seeking enthusiastic, highly motivated, and energetic individuals to join our team. If that's you, why not help us make a difference?

For an informal discussion please contact: Caryl Rees or Sarah Jones

Job Description:

– 259KB Opens in a new window

DBS level:

A Basic Disclosure and Barring Service (DBS) check will be requested for this job

Welsh language level - verbal

Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

Closing Date:

23/10/2025, 23:55

The Rewards

We offer an excellent benefits package including:

• Competitive salary
• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing addition annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Eligibility: You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: Please Note: If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email: or contact and ask for 'Recruitment' to discuss alternative arrangements to support you in the process.

Please see the 'How we Recruit' guidance on the Careers Page for more information on the recruitment process.

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter?
At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.

The Customer Service Representative will deliver a great experience and good outcomes to customers of Hodge who choose to contact us by telephone or email. Continuously consider opportunities to improve the way things are done and support other colleagues helping to make Hodge a great place to work.

Essential experience:

• Able to evidence a passion for delighting customers and delivering on promises made to them
• Excellent verbal and written communication skills
• Previous experience within a Customer Services role
• Ability to demonstrate proficiency in using Office 365 applications

Key responsibilities will include:

1. Be available to take customer calls in line with planned schedules
2. Communicate with customers in a positive tone of voice, ensuring they are treated with kindness, compassion and empathy especially at times when they really need our help
3. Follow role and task specific procedures to ensure consistently good outcomes are delivered for our customers
4. Complete all administrative tasks (e.g. emails, post, property sales and other ad hoc duties) allocated accurately and within agreed timescales
5. Ensure customer accounts and system records are accurately updated based on the conversation that has taken place with the customer
6. Identify and record details of customer complaints and vulnerabilities and provide the appropriate support at these key moments of truth
7. Identify when you are unable to provide the support required by the customer and escalate to the relevant team or role at Hodge (e.g. Team Leader, Complaints, Customer Care)
8. Be relentless in looking for new improved ways to do things to help Hodge to continuously improve
9. Look for ways to support other colleagues and play a key role in making all colleagues feel welcome, ensuring Hodge is a great place to work
10. Be proactive in your personal development and relentless in identifying opportunities for continued development.

General:

1. Comply with all company policies and procedures and legislative and regulatory requirements, including, but not exhaustively, those related to GDPR, Money Laundering, Health & Safety, PRA/FCA regulations, employment, and other legislative requirements (as applicable).
2. Undertake any other reasonable tasks as and when requested by senior management.
3. Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to products/services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management.
4. Support the risk culture of the organisation by taking personal responsibility for identifying and managing risks.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We're currently exploring different certifications available and have done an initial review of how we think we'd fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge's mission to make life better for customers and society in the moments that matter.

FRENCH SELECTION (FS)

Customer Service Advisor
Location: Welshpool
Salary: up to £24,000 per annum
Ref: 4284AF

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4284AF

The company: A well-established and trusted UK brand who operate on a global scale

Main duties: Handle appointments to replace tracking units in France either by sch.

ZIPC1_UKTJ

Customer Service Advisor
Location: Rogerstone, Wales
40hr per week Monday-Friday (8:00am to 5:00pm)
Excellent salary + benefits

Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects?

At Marshalls plc , we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us.

With over a century of expertise, Marshalls Bricks and Masonry leads the way in the Brick and Walling sector. We specialise in sustainable, low-carbon solutions that set the industry standard. As part of Marshalls, you’ll be at the heart of a growing industry where your career can flourish.

We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.

What's the role?
As a Customer Service Advisor , you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service , whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world-class experience we’re known for.

In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services . You’ll have a real impact by identifying opportunities to promote our market-leading solutions , all while gaining valuable commercial insights that will fuel your career growth.

At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business . With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.

Ready to make your mark with Marshalls Bricks and Masonry ? Let’s build something great together.

What skills are we looking for?

• Confident customer service background of at least 12 months
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
• Previous experience in the construction or manufacturing industry is desirable
• Ability to build rapport with customers and colleagues with a positive and upbeat approach
• A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being create
• Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
• Maths – GCSE 4 or above/Equivalent Key Skills
• English – GCSE 4 or above/Equivalent Key Skills
• Basic/Intermediate MS Office including Microsoft Outlook and Excel
• Competent computer user
• Good organisation, planning and time management
• Attention to detail

What's in it for you?
We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!

Benefits include:

• 26 days per annum plus bank holidays
• Guaranteed Christmas holidays
• Development and training opportunities
• Free onsite parking
• Health care cash plan
• Cycle to work scheme
• Employee discount on products - Marshalls and Marley
• Share purchase scheme
• Life assurance
• Enhanced Maternity, Paternity and Adoption pay and leave
• 5% company matched pension scheme
• Marshalls Wellbeing Centre – move, money & mind

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website:

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: 23/11/2025
Agencies: We've got this one, thanks!

About the role

We have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl.

As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.

You will facilitate effective communication between our customers and the workshop staff.

Responsibilities

Reporting to the Service Manager, responsibilities will include: -

• Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.

• The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.

• Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.

• Delivering a first-class customer experience to every customer.

• Consistently demonstrating the highest standards of professionalism while embodying the core values of Day's.

About you

The ideal candidate will possess the following qualities:

• Excellent organisational and communication skills.

• A keen focus on attention to detail.

• A passion for delivering excellent customer service.

• Computer literacy skills.

• The ability to work on own initiative as well as being an effective team player.

Why Day's Motor Group?

Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.

Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.

As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.

We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.

Employee benefits:

• Competitive salary, dependent on experience and qualifications to be discussed at interview.
• 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours (equivalent to 31 days FTE)
• Contributory pension scheme *
• Life Assurance (death in service) *
• Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
• Friends and Family discounted leasing
• Free on-site parking
• Cycle to work schemes
• Free and confidential access to BEN, employee assistance helpline available 24/7
• Development opportunities within Days Motor Group

* Eligibility after qualifying period of continuous service

Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us at

• Handle inbound customer calls, emails, and chat inquiries promptly and effectively.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and concerns with empathy and a focus on customer satisfaction.
• Process orders, returns, and exchanges as required.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals and performance metrics.
• Maintain up-to-date knowledge of company offerings and procedures.
• Participate in ongoing training and development sessions to enhance skills.
• Ensure a high level of customer service is consistently delivered.

• Proven customer support experience or experience in a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Ability to multitask and manage time effectively in a remote setting.
• A positive attitude and a passion for helping others.
• Ability to work independently with minimal supervision.
• Must have a reliable internet connection and a dedicated workspace conducive to professional communication.
• Experience with CRM software is a plus.
• Previous experience in a remote role is beneficial but not essential.

• Lead, coach, and motivate a team of customer service representatives.
• Oversee daily operations of the customer service department.
• Monitor team performance and provide regular feedback and training.
• Ensure the team meets key performance indicators (KPIs) for customer satisfaction and resolution times.
• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Develop and implement strategies to enhance the customer experience.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve customer issues.
• Assist in recruitment and onboarding of new team members.
• Contribute to process improvements within the customer service function.
• Ensure compliance with company service standards and procedures.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using CRM software and customer support tools.
• Exceptional communication and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Experience in a hybrid work environment is beneficial.
• Ability to work effectively both independently and as part of a team.
• A passion for delivering outstanding customer service.

This position is permanent, full time and based in our Bangor (Northern Ireland) office.

Starting salary of £32,000, moving to £4,000 after 12 months - subject to performance conditions having been met.

Annual bonus of up to 667 (paid quarterly) based on SLA/KPI achievements.

Working Hours:

Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.

Your shift will rotate between early, mid and late starts on a monthly basis.

e.g.

Month 1: 8am - 4pm

Month 2: 10am - 6pm

Month 3: 1pm - 9pm (October - April) / 2pm - 10pm (May - September)

Your working week will usually be Monday - Friday.

During the summer peak period one month of 10am - 6pm will be replaced by 11am - 7pm.

If the night supervisor is off, the late shift will be 3pm - 11pm.

Responsibilities:

• Supervising the CS team, ensuring all is running smoothly with regards to task assignment, SLA / KPIs and breaks. Depending on your shift, you may also be required to assign tasks and draw up a break rota.
• Assisting the team with questions and escalations.
• Assisting with general CS workload as required.
• Shared CSS tasks such as complaint handling and goodwill assessment.
• Daily review of any tasks for which you have been appointed the CS management team key person.
• You may from time to time be asked to assist with other duties such as the training of new recruits.

Requirements

With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.

A typical day will require you to manage team members within the office, as well as interacting with customers and courier partners via phone and emails.

This position is open for applications from those within and outside of the company. If applying from outside of the company, experience of working in a customer service management team position, or a similar position which included team management and handling customer escalations, will be required. If applying from within the company, and you do not have customer service management team experience from a prior role, applications are still welcome and instead your track record within the company, including particularly with regards to handling escalated customers will be taken into account.

As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.

Successful candidates will be able to demonstrate the following:

• A professional yet friendly and engaging way with team members and customers.
• The ability to construct well-written emails in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on their feet and remain calm under pressure.

GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.

Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.

As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.

Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.

Benefits

Salary Progression

While public sector pay freezes have seen many peoples' wages stand still, over the last 4 years our Supervisor wages have risen by a massive 61%.

Health and Well being

Benenden Private Healthcare

Including;

• 24/7 GP Helpline
• 24/7 Mental Health Helpline
• Medical Diagnostics
• Medical Treatment
• Physiotherapy
• & much more

Please visit Benenden directly for more information.

Free Annual Eye Test

Working Environment

On site car parking with FREE electric car charging

Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:

Team Nights Out

In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.

Full time : Permanent

Salary : £25,087 rising to £5,684 after 8 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…