43 Procedures jobs in the United Kingdom
Quality Control and Procedures Supervisor
Posted today
Job Viewed
Job Description
Job Summary
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.
Key responsibilities
- Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
- Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
- Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
- Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
- Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
- Supporting major incident identification, escalation, and resolution.
- Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
- Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes
- Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.
Skills required
- Good working knowledge of Mortgage and Home Finance regulation
- Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
- Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge
- Ideally hold a Competent Supervisor status
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Additional Details
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here .
Quality Control and Procedures Supervisor
Posted today
Job Viewed
Job Description
Job Summary
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.
Key responsibilities
- Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
- Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
- Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
- Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
- Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
- Supporting major incident identification, escalation, and resolution.
- Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
- Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes
- Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.
Skills required
- Good working knowledge of Mortgage and Home Finance regulation
- Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
- Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge
- Ideally hold a Competent Supervisor status
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Additional Details
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here .
Senior Medical Aesthetician - Advanced Procedures
Posted 17 days ago
Job Viewed
Job Description
Responsibilities:
- Conduct in-depth consultations with clients to assess their aesthetic concerns, skin type, and medical history.
- Design and perform bespoke treatment plans using advanced aesthetic technologies and techniques, including laser treatments, intense pulsed light (IPL), radiofrequency, microneedling, and chemical peels.
- Administer injectables such as Botox and dermal fillers, if qualified and permitted by local regulations and company policy (subject to additional training/certification if required).
- Educate clients on treatment procedures, expected results, aftercare, and suitable homecare regimens.
- Maintain meticulous records of client treatments, progress, and consultations.
- Ensure all treatment areas and equipment are maintained to the highest standards of hygiene and safety, complying with medical and aesthetic industry regulations.
- Stay current with the latest advancements in medical aesthetics, new treatments, technologies, and products through continuous professional development.
- Assist in training and mentoring junior aesthetician staff.
- Build and maintain strong client relationships, encouraging repeat business and positive referrals.
- Collaborate with the clinic management to identify opportunities for service enhancement and business growth.
- Uphold the clinic's reputation for excellence in client service and clinical outcomes.
- Operate and maintain sophisticated aesthetic equipment with expertise.
- NVQ Level 4 or 5 in Beauty Therapy, CIDESCO, IHBC, or equivalent qualification.
- A minimum of 5 years of experience as a Senior Aesthetician, with extensive hands-on experience in performing advanced medical aesthetic treatments.
- Certified and proficient in operating various laser and energy-based devices.
- Strong understanding of anatomy, physiology, and dermatology relevant to aesthetic treatments.
- Excellent diagnostic and problem-solving skills.
- Exceptional client consultation and communication skills, with the ability to build rapport and trust.
- Aesthetic-focused customer service skills, with a dedication to client satisfaction.
- Ability to work independently and as part of a multidisciplinary team.
- Professional, ethical, and discreet demeanor.
- Willingness to undertake further training and certifications as required.
Quality Control and Procedures Supervisor
Posted today
Job Viewed
Job Description
Job Summary
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.
Key responsibilities
- Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
- Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
- Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
- Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
- Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
- Supporting major incident identification, escalation, and resolution.
- Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
- Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes
- Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.
Skills required
- Good working knowledge of Mortgage and Home Finance regulation
- Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
- Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge
- Ideally hold a Competent Supervisor status
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Additional Details
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.
Quality Control and Procedures Supervisor
Posted today
Job Viewed
Job Description
Job Summary
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.
Key responsibilities
- Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
- Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
- Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
- Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
- Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
- Supporting major incident identification, escalation, and resolution.
- Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
- Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes
- Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.
Skills required
- Good working knowledge of Mortgage and Home Finance regulation
- Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
- Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge
- Ideally hold a Competent Supervisor status
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Additional Details
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.
Business Process Developer
Posted 9 days ago
Job Viewed
Job Description
Job Overview
Reporting to the Bid and Sales Programme Manager, the Software Developer will design, develop, and maintain high-quality software solutions, collaborating closely with the Bid and Sales teams to deliver reliable, scalable, and efficient applications.
Main Duties
- Design, develop, test, and deploy software applications according to business requirements including dashboards, monitoring tools, resource and project tracking systems, allowing us to manage, report and utilise our resources more efficiently.
- Write clean, maintainable, and well-documented code.
- Collaborate with cross-functional teams to define technical requirements and solutions.
- Stay current with emerging technologies, tools, and best practices in software development.
- Undertake dedicated training and support to the core team of super users, as well as training to the wider business as needed.
- Provide support to develop the technology platforms used to enable bid team ways of working.
What we are looking for
- Proficiency in one or more programming languages (e.g., JavaScript, Python, Java, C#, etc.)
- Experience with modern frameworks and tools (e.g., React, Node.js, Django, Spring, .NET)
- Understanding of software development best practices, including version control (Git) and testing methodologies
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
- Ability to communicate and influence stakeholders up to senior level
Business Process Developer
Posted today
Job Viewed
Job Description
Job Overview
Reporting to the Bid and Sales Programme Manager, the Software Developer will design, develop, and maintain high-quality software solutions, collaborating closely with the Bid and Sales teams to deliver reliable, scalable, and efficient applications.
Main Duties
- Design, develop, test, and deploy software applications according to business requirements including dashboards, monitoring tools, resource and project tracking systems, allowing us to manage, report and utilise our resources more efficiently.
- Write clean, maintainable, and well-documented code.
- Collaborate with cross-functional teams to define technical requirements and solutions.
- Stay current with emerging technologies, tools, and best practices in software development.
- Undertake dedicated training and support to the core team of super users, as well as training to the wider business as needed.
- Provide support to develop the technology platforms used to enable bid team ways of working.
What we are looking for
- Proficiency in one or more programming languages (e.g., JavaScript, Python, Java, C#, etc.)
- Experience with modern frameworks and tools (e.g., React, Node.js, Django, Spring, .NET)
- Understanding of software development best practices, including version control (Git) and testing methodologies
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
- Ability to communicate and influence stakeholders up to senior level
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About the latest Procedures Jobs in United Kingdom !
Business Process Change Analyst
Posted today
Job Viewed
Job Description
Business Analyst (Org Readiness / Change)
Until April 2026
London
Hybrid
Inside IR35
The Company
Investment Bank
About the Role
Proven experience as a Business Analyst in project-based environments within the Wealth Management financial services sector.
Responsibilities:
- Strong understanding of business process modelling, process readiness and change implementation.
- Managing operational change, process mapping and process change.
- Support project planning, scope definition.
- Identify process/control/mandate changes.
- Support planning for organisation change / staff communication and training.
- Work with stakeholders to monitor progress and escalate risks and issues where needed.
- Support project governance requirements.
- Support test planning and execution.
This role is advertised via Hays.
SM
Business Process Change Analyst
Posted today
Job Viewed
Job Description
Business Analyst (Org Readiness / Change)
Until April 2026
London
Hybrid
Inside IR35
The Company
Investment Bank
About the Role
Proven experience as a Business Analyst in project-based environments within the Wealth Management financial services sector.
Responsibilities:
- Strong understanding of business process modelling, process readiness and change implementation.
- Managing operational change, process mapping and process change.
- Support project planning, scope definition.
- Identify process/control/mandate changes.
- Support planning for organisation change / staff communication and training.
- Work with stakeholders to monitor progress and escalate risks and issues where needed.
- Support project governance requirements.
- Support test planning and execution.
This role is advertised via Hays.
SM
ServiceNow Business Process Analyst
Posted 5 days ago
Job Viewed
Job Description
A career at Janus Henderson is more than a job, it's about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
+ Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes
+ Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices
+ Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Work directly with the ServiceNow development team to select the most effective solution for defined requirements
+ Support unit testing, UAT, and customer validation, ensuring business objectives are met
+ Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow
+ Carry out other duties as assigned
What to expect when you join our firm
+ Hybrid working and reasonable accommodations
+ Generous Holiday policies
+ Excellent Health and Wellbeing benefits including corporate membership to ClassPass
+ Paid volunteer time to step away from your desk and into the community
+ Support to grow through professional development courses, tuition/qualification reimbursement and more
+ Maternal/paternal leave benefits and family services
+ Complimentary subscription to Headspace - the mindfulness app
+ All employee events including networking opportunities and social activities
+ Lunch allowance for use within our subsidised onsite canteen
Must have skills
+ 3+ years of experience designing and implementing processes on the ServiceNow platform
+ Strong analytical skills, strategic mindset, and experience with cross-functional teams
+ Highly organised with excellent communication and stakeholder management skills
+ Proven ability to create clear and concise documentation
+ Experience providing solutions for ITSM and ITOM offerings
+ ServiceNow Certified System Administrator (CSA)
+ ITIL V4 certification
Nice to have skills
+ ServiceNow Certified Implementation Specialist credentials
+ Agile experience is highly favourable
+ Financial Services experience/knowledge
Supervisory responsibilities
+ No
Potential for growth
+ Mentoring
+ Leadership development programs
+ Regular training
+ Career development services
+ Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at
#LI-LN2 #LI-HYBRID
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.