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11 Process Improvement Manager jobs in Greater Manchester

Process Improvement Specialist ,Grocery Partnerships

Manchester, North West Amazon

Posted 13 days ago

Job Viewed

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Job Description

Description

Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?



This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.



Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.



Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.



Key job responsibilities

Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the worldu2019s most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.



In this role, youu2019ll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. Youu2019ll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.



As the regional lead, youu2019ll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. Youu2019ll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.



This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.



Due to the evolving Grocery Partnership environment, youu2019re expected to operate in a highly ambiguous setting, communicating daily with your direct manager.

Basic Qualifications

- A Bachelor's degree

- Relevant experience in using data or anecdotal evidence to influence business decisions

- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

Preferred Qualifications

- Experience in Lean, Six Sigma and Kaizen techniques

- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Process Improvement Specialist ,Grocery Partnerships

Manchester, North West Amazon

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Description

Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?



This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.



Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.



Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.



Key job responsibilities

Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the worldu2019s most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.



In this role, youu2019ll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. Youu2019ll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.



As the regional lead, youu2019ll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. Youu2019ll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.



This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.



Due to the evolving Grocery Partnership environment, youu2019re expected to operate in a highly ambiguous setting, communicating daily with your direct manager.

Basic Qualifications

- A Bachelor's degree

- Relevant experience in using data or anecdotal evidence to influence business decisions

- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

Preferred Qualifications

- Experience in Lean, Six Sigma and Kaizen techniques

- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Process Improvement Specialist , Grocery Partnerships

Manchester, North West Amazon

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Description
Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?
This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.
Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.
Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Key job responsibilities
Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the world's most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.
In this role, you'll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. You'll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.
As the regional lead, you'll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. You'll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.
This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.
Due to the evolving Grocery Partnership environment, you're expected to operate in a highly ambiguous setting, communicating daily with your direct manager.
Basic Qualifications
- A Bachelor's degree
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Preferred Qualifications
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Continuous Improvement Manager

Prestwich, North West £62000 - £70000 Annually Morgan Gray

Posted 4 days ago

Job Viewed

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Job Description

permanent

A rapidly growing and well-established manufacturing organisation based in Greater Manchester are currently looking to hire a Continuous ImprovementManager to join their senior leadership team on a permanent basis.

This is a newly created position with the primary focus of delivering growth through efficiency via the deployment of World Class Manufacturing.

Reporting to the Head of Operations and working closely with other stakeholders in Production the first objective will be to identify loss and waste in a 24/5 semi-automated production process. As the position develops you will be expected to own the WCM program and run a steering committee with front line managers who will be running specific tasks (5S pilots, problem solving, 5Ys) The site is at the start of their WCM journey so there will be opportunity to design and build the WCM framework and processes. Long term the plan is to role this out to other sites internationally.

Other tasks include:

  • Identifying and managing small CAPEX investments to support the WCM plan
  • Deliver training, workshops, and bring on-board sessions; providing facilitation, materials and support for the line managers
  • Be the subject matter expert for WCM best practices to guide and lead the senior management team in creating long term business plans
  • Working collaboratively with all stakeholder to create a culture of continuous improvement within Operations and the wider business.

To be considered for this opportunity you will need have significant experience in a dedicated Operational Excellent or Continuous Improvement role in a manufacturing company with experience of driving efficiency and lean programs.

Practical experience of deploying World Class Manufacturing is desirable, as is education to degree level in a technical or business discipline. A strong knowledge of tools like; 5S, Visual Management, Teamwork, Focused Improvement Kaizen and Value Stream Mapping is also required.

As well as a competitive salary, the position has a 10% annual bonus, 33 days holiday, private health care, excellent pension scheme and a 35 hour week with flexible hours (including 1 day a week WFH).

This advertiser has chosen not to accept applicants from your region.

Continuous Improvement Manager

Prestwich, North West Morgan Gray

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

full time

A rapidly growing and well-established manufacturing organisation based in Greater Manchester are currently looking to hire a Continuous ImprovementManager to join their senior leadership team on a permanent basis.

This is a newly created position with the primary focus of delivering growth through efficiency via the deployment of World Class Manufacturing.

Reporting to the Head of Operations and working closely with other stakeholders in Production the first objective will be to identify loss and waste in a 24/5 semi-automated production process. As the position develops you will be expected to own the WCM program and run a steering committee with front line managers who will be running specific tasks (5S pilots, problem solving, 5Ys) The site is at the start of their WCM journey so there will be opportunity to design and build the WCM framework and processes. Long term the plan is to role this out to other sites internationally.

Other tasks include:

  • Identifying and managing small CAPEX investments to support the WCM plan
  • Deliver training, workshops, and bring on-board sessions; providing facilitation, materials and support for the line managers
  • Be the subject matter expert for WCM best practices to guide and lead the senior management team in creating long term business plans
  • Working collaboratively with all stakeholder to create a culture of continuous improvement within Operations and the wider business.

To be considered for this opportunity you will need have significant experience in a dedicated Operational Excellent or Continuous Improvement role in a manufacturing company with experience of driving efficiency and lean programs.

Practical experience of deploying World Class Manufacturing is desirable, as is education to degree level in a technical or business discipline. A strong knowledge of tools like; 5S, Visual Management, Teamwork, Focused Improvement Kaizen and Value Stream Mapping is also required.

As well as a competitive salary, the position has a 10% annual bonus, 33 days holiday, private health care, excellent pension scheme and a 35 hour week with flexible hours (including 1 day a week WFH).

This advertiser has chosen not to accept applicants from your region.

Interim Continuous Improvement Manager

Greater Manchester, North West £300 - £400 Daily Cast UK Limited

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

contract

Interim Continuous Improvement Manager

Location: Greater Manchester
Length: 6 Months
Salary: 300 - 400 per day

A growing and dynamic engineering business is looking for a hands-on Continuous Improvement Manager to drive operational excellence across the shop floor. This is a rare opportunity to make a real impact in a close-knit team where your ideas will be heard and implemented.

About the Role

You will play a key role in enhancing efficiency, reducing waste, and improving safety practices across the operation. Working closely with production teams and senior leadership, you'll lead improvement initiatives and embed a culture of continuous improvement using Lean methodologies.

Key Responsibilities

  • Evaluate and streamline shop floor processes to eliminate inefficiencies.
  • Lead waste reduction and resource optimization using Lean tools.
  • Support and improve health & safety practices in partnership with safety teams.
  • Implement and sustain 5S workplace organization.
  • Plan and execute continuous improvement projects and Kaizen events.
  • Monitor performance using KPIs and data-driven insights.
  • Engage and train staff to foster a culture of continuous improvement.
  • Ensure changes align with compliance and quality standards.
  • Collaborate closely with leadership to align projects with strategic goals.

About You

  • Strong knowledge of Lean Manufacturing (5S, Kaizen, waste reduction).
  • Hands-on experience improving health and safety in manufacturing/fabrication.
  • Skilled in managing small-scale improvement projects.
  • Confident communicator with influence at all levels of the organization.
  • Analytical and practical problem solver with data proficiency.
  • Experience delivering training or facilitating improvement workshops.

Desirable:

  • Lean Six Sigma certification (Green Belt or equivalent).
  • Familiarity with metal fabrication and related shop floor environments.
  • Previous experience in small or family-run businesses.
  • Competency in Microsoft Office and shop floor systems (ERP/MRP).

Remuneration: 300 - 400 per day

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Business Change & Transformation, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed)

This advertiser has chosen not to accept applicants from your region.

Interim Continuous Improvement Manager

Greater Manchester, North West Cast UK Limited

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

contract

Interim Continuous Improvement Manager

Location: Greater Manchester
Length: 6 Months
Salary: 300 - 400 per day

Inside IR35

A growing and dynamic engineering business is looking for a hands-on Continuous Improvement Manager to drive operational excellence across the shop floor. This is a rare opportunity to make a real impact in a close-knit team where your ideas will be heard and implemented.

They are looking for an Interim Continuous Improvement Manager to bridge the gap while the company recruits a permanent hire (the role will last between 4 and 6 months).

About the Role

You will play a key role in enhancing efficiency, reducing waste, and improving safety practices across the operation. Working closely with production teams and senior leadership, you'll lead improvement initiatives and embed a culture of continuous improvement using Lean methodologies.

Key Responsibilities

  • Evaluate and streamline shop floor processes to eliminate inefficiencies.
  • Lead waste reduction and resource optimization using Lean tools.
  • Support and improve health & safety practices in partnership with safety teams.
  • Implement and sustain 5S workplace organization.
  • Plan and execute continuous improvement projects and Kaizen events.
  • Monitor performance using KPIs and data-driven insights.
  • Engage and train staff to foster a culture of continuous improvement.
  • Ensure changes align with compliance and quality standards.
  • Collaborate closely with leadership to align projects with strategic goals.

About You

  • Strong knowledge of Lean Manufacturing (5S, Kaizen, waste reduction).
  • Hands-on experience improving health and safety in manufacturing/fabrication.
  • Skilled in managing small-scale improvement projects.
  • Confident communicator with influence at all levels of the organization.
  • Analytical and practical problem solver with data proficiency.
  • Experience delivering training or facilitating improvement workshops.

Desirable:

  • Lean Six Sigma certification (Green Belt or equivalent).
  • Familiarity with metal fabrication and related shop floor environments.
  • Previous experience in small or family-run businesses.
  • Competency in Microsoft Office and shop floor systems (ERP/MRP).

What's On Offer

  • Competitive salary and benefits.
  • High-impact role with room to shape the future of operations.
  • Supportive team environment focused on innovation and learning.
  • Strong commitment to work-life balance.

Remuneration: 300 - 400 per day

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Business Change & Transformation, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed)

This advertiser has chosen not to accept applicants from your region.

Interim Continuous Improvement Manager

Greater Manchester, North West Cast UK Limited

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

contract

Interim Continuous Improvement Manager

Location: Greater Manchester
Length: 6 Months
Salary: 300 - 400 per day

A growing and dynamic engineering business is looking for a hands-on Continuous Improvement Manager to drive operational excellence across the shop floor. This is a rare opportunity to make a real impact in a close-knit team where your ideas will be heard and implemented.

About the Role

You will play a key role in enhancing efficiency, reducing waste, and improving safety practices across the operation. Working closely with production teams and senior leadership, you'll lead improvement initiatives and embed a culture of continuous improvement using Lean methodologies.

Key Responsibilities

  • Evaluate and streamline shop floor processes to eliminate inefficiencies.
  • Lead waste reduction and resource optimization using Lean tools.
  • Support and improve health & safety practices in partnership with safety teams.
  • Implement and sustain 5S workplace organization.
  • Plan and execute continuous improvement projects and Kaizen events.
  • Monitor performance using KPIs and data-driven insights.
  • Engage and train staff to foster a culture of continuous improvement.
  • Ensure changes align with compliance and quality standards.
  • Collaborate closely with leadership to align projects with strategic goals.

About You

  • Strong knowledge of Lean Manufacturing (5S, Kaizen, waste reduction).
  • Hands-on experience improving health and safety in manufacturing/fabrication.
  • Skilled in managing small-scale improvement projects.
  • Confident communicator with influence at all levels of the organization.
  • Analytical and practical problem solver with data proficiency.
  • Experience delivering training or facilitating improvement workshops.

Desirable:

  • Lean Six Sigma certification (Green Belt or equivalent).
  • Familiarity with metal fabrication and related shop floor environments.
  • Previous experience in small or family-run businesses.
  • Competency in Microsoft Office and shop floor systems (ERP/MRP).

Remuneration: 300 - 400 per day

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Business Change & Transformation, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed)

This advertiser has chosen not to accept applicants from your region.

Senior Process Improvement Expert - 12 Month FTE,EU CF ACES PSE

Manchester, North West Amazon

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Description

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Owner to contribute to the improvement, growth and fast-paced changes of the EU Operations network.



The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. As the intermediary between operations and software teams, our team is responsible for project execution, process maintenance and troubleshooting, and change management for new hardware and software deployments in our FCs. We own the virtual process setup, software, and equipment standardization and design & rollout of software projects. We define launch standards and provide an end-to-end support for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop efficient and reliable systems enabling our operations teams to process and fulfill customer shipments on time and free of defects.



A successful candidate will work in partnership with existing Process Owners and the worldwide Subject Matter Experts (SME) network towards design, development and tactical execution of project improvement plan and new product development plans.



This role requires the ability to travel up to 40% of the time.



This position is for a 12-month fixed-term contract.



Key job responsibilities

Be the EU/UK Operations Customer Fulfillment network's 'go-to' subject matter expert for your process

Influence strategic goals by shaping the technical vision and roadmap for your process area through idea scoping, business analysis, prioritization, and robust planning

Write compelling business proposals for a cross-functional audience of senior leaders and experts

Manage multiple end-to-end projects and workstreams simultaneously and against challenging deadlines

Deliver savings against forecast and create financial models with finance partners to report and control results

Drive mindful discussions with partners in cross-functional business and technology teams through ideation, planning and execution, including AFT (Amazon Fulfillment Technology) Software, FC Launch, Supply Chain, and EU fulfillment center leaders

Create standards for your process and training material in collaboration with the Learning & Development team, to secure high level of knowledge within the FC operations

Collaborate with the extended EU ACES teams to define process standards and metrics meeting daily and seasonal operational needs

Build a network with worldwide teams to share knowledge and identify and implement best practices across the region/ network



A day in the life

As a Senior Process Improvement Expert, you will often deal with great deal of ambiguity related to business-critical problems. Your role is to find the right path forward, identifying a short-term fix while working towards the long-term solution. You will also need to demonstrate flexibility to reassess priorities and solve critical problems at short notice. Leveraging your subject knowledge, you will need to identify and pursue tactical and strategic opportunities with business partners both within and outside your organization.



About the team

Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects from scoping and design to test and rollout. The team plays a vital role in integration and communication between the Amazon Technology Teams and Fulfillment Center (FC) Operations.

Our goal is to design autonomous and automated systems to replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

Basic Qualifications

Completed Bachelor Degree (Math, Engineering, Science, Business).

Large scale, cross-functional project management experience.

Thorough understanding of all aspects of Lean Six Sigma (define, measure, analyze, improve, and control (DMAIC and DMADV/ DFSS) models.

Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.

Experience with analytical tools such as SQL, Tableau or Microsoft Access

Ability to negotiate, persuade, and build relationships based on trust with internal customers and stakeholders

Preferred Qualifications

Advanced degree / Masteru2019s Degree (Math, Engineering, Science, Business)

Lean six sigma Black Belt ( Master black Belt preferred) Certified

Demonstrable experience of hands-on Continuous improvement and Lean_six_sigma coaching

Extensive experience training and coaching teams on lean six sigma and other process excellence tools/methodologies

Experience driving process excellence and continuous improvement culture in a large organization

Strong Process/benchmark auditing and non-compliance management experience

Experience with modern machine learning: deep learning, online/reinforcement learning, semi-supervised and transfer learning

Experience working with technology and software teams to align requirements and drive solution development



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Senior Process Improvement Expert - 12 Month FTE,EU CF ACES PSE

Manchester, North West Amazon

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Description

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Owner to contribute to the improvement, growth and fast-paced changes of the EU Operations network.



The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. As the intermediary between operations and software teams, our team is responsible for project execution, process maintenance and troubleshooting, and change management for new hardware and software deployments in our FCs. We own the virtual process setup, software, and equipment standardization and design & rollout of software projects. We define launch standards and provide an end-to-end support for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop efficient and reliable systems enabling our operations teams to process and fulfill customer shipments on time and free of defects.



A successful candidate will work in partnership with existing Process Owners and the worldwide Subject Matter Experts (SME) network towards design, development and tactical execution of project improvement plan and new product development plans.



This role requires the ability to travel up to 40% of the time.



This position is for a 12-month fixed-term contract.



Key job responsibilities

Be the EU/UK Operations Customer Fulfillment network's 'go-to' subject matter expert for your process

Influence strategic goals by shaping the technical vision and roadmap for your process area through idea scoping, business analysis, prioritization, and robust planning

Write compelling business proposals for a cross-functional audience of senior leaders and experts

Manage multiple end-to-end projects and workstreams simultaneously and against challenging deadlines

Deliver savings against forecast and create financial models with finance partners to report and control results

Drive mindful discussions with partners in cross-functional business and technology teams through ideation, planning and execution, including AFT (Amazon Fulfillment Technology) Software, FC Launch, Supply Chain, and EU fulfillment center leaders

Create standards for your process and training material in collaboration with the Learning & Development team, to secure high level of knowledge within the FC operations

Collaborate with the extended EU ACES teams to define process standards and metrics meeting daily and seasonal operational needs

Build a network with worldwide teams to share knowledge and identify and implement best practices across the region/ network



A day in the life

As a Senior Process Improvement Expert, you will often deal with great deal of ambiguity related to business-critical problems. Your role is to find the right path forward, identifying a short-term fix while working towards the long-term solution. You will also need to demonstrate flexibility to reassess priorities and solve critical problems at short notice. Leveraging your subject knowledge, you will need to identify and pursue tactical and strategic opportunities with business partners both within and outside your organization.



About the team

Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects from scoping and design to test and rollout. The team plays a vital role in integration and communication between the Amazon Technology Teams and Fulfillment Center (FC) Operations.

Our goal is to design autonomous and automated systems to replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

Basic Qualifications

Completed Bachelor Degree (Math, Engineering, Science, Business).

Large scale, cross-functional project management experience.

Thorough understanding of all aspects of Lean Six Sigma (define, measure, analyze, improve, and control (DMAIC and DMADV/ DFSS) models.

Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.

Experience with analytical tools such as SQL, Tableau or Microsoft Access

Ability to negotiate, persuade, and build relationships based on trust with internal customers and stakeholders

Preferred Qualifications

Advanced degree / Masteru2019s Degree (Math, Engineering, Science, Business)

Lean six sigma Black Belt ( Master black Belt preferred) Certified

Demonstrable experience of hands-on Continuous improvement and Lean_six_sigma coaching

Extensive experience training and coaching teams on lean six sigma and other process excellence tools/methodologies

Experience driving process excellence and continuous improvement culture in a large organization

Strong Process/benchmark auditing and non-compliance management experience

Experience with modern machine learning: deep learning, online/reinforcement learning, semi-supervised and transfer learning

Experience working with technology and software teams to align requirements and drive solution development



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.