Process Improvement Specialist ,Grocery Partnerships
Posted 5 days ago
Job Viewed
Job Description
Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?
This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.
Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.
Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Key job responsibilities
Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the worldu2019s most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.
In this role, youu2019ll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. Youu2019ll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.
As the regional lead, youu2019ll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. Youu2019ll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.
This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.
Due to the evolving Grocery Partnership environment, youu2019re expected to operate in a highly ambiguous setting, communicating daily with your direct manager.
Basic Qualifications
- A Bachelor's degree
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Preferred Qualifications
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Process Improvement Specialist ,Grocery Partnerships
Posted 5 days ago
Job Viewed
Job Description
Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?
This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.
Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.
Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Key job responsibilities
Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the worldu2019s most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.
In this role, youu2019ll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. Youu2019ll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.
As the regional lead, youu2019ll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. Youu2019ll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.
This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.
Due to the evolving Grocery Partnership environment, youu2019re expected to operate in a highly ambiguous setting, communicating daily with your direct manager.
Basic Qualifications
- A Bachelor's degree
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Preferred Qualifications
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Process Improvement Specialist , Grocery Partnerships
Posted today
Job Viewed
Job Description
Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?
This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.
Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.
Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Key job responsibilities
Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the world's most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.
In this role, you'll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. You'll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.
As the regional lead, you'll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. You'll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.
This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.
Due to the evolving Grocery Partnership environment, you're expected to operate in a highly ambiguous setting, communicating daily with your direct manager.
Basic Qualifications
- A Bachelor's degree
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Preferred Qualifications
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Process Support Specialist
Posted 18 days ago
Job Viewed
Job Description
Our client are looking for a Process Support Specialist to play a critical role in standardising work processes, analysing performance data, and supporting continuous improvement initiatives across their production and engineering teams.
Key Responsibilities
Develop, update, and maintain Standard Operating Procedures (SOPs), work instructions, and Single Point Lessons.
Collaborate with production and engineering teams to optimise and standardise machine settings.
Structure, manage, and visualise process data for accessibility and analysis.
Conduct audits on equipment and process settings to ensure compliance with established standards.
Monitor and analyse key performance metrics (e.g., throughput, downtime, OEE, customer complaints).
Identify and help resolve process inefficiencies and bottlenecks.
Support root cause analysis and contribute to problem-solving related to quality, safety, hygiene, and performance.
Coordinate with cross-functional teams to ensure alignment with company standards and best practices.
Attributes for Success
Strong analytical mindset with attention to detail.
Comfortable working in a dynamic, fast-paced environment.
Passionate about operational excellence, safety, and quality.
Highly organised, self-driven, and able to manage multiple tasks simultaneously.
Skills & Qualifications
Strong numerical and data analysis skills.
Proficiency in MS Word, Excel, and PowerPoint.
Excellent communication and interpersonal skills.
Preferred:
Bachelor's degree in Industrial Engineering or a related field.
Familiarity with LEAN principles and continuous improvement tools.
Process Support Specialist Graduate
Posted 14 days ago
Job Viewed
Job Description
Process Support Specialist Wanted
Are you organised, analytical, and keen to learn? Join a friendly and focused team at a modern production site, working hands-on to improve processes and performance.
What's on Offer?
- Competitive salary
25 days holiday plus 8 bank holidays annually
Attendance-based annual bonus
Auto-enrolment into pension after 3 months
Private health scheme (BHSF) and private GP appointments
Free parking on-site
Social Club events and raffles
Staff discounts and Staff Shop access
Employee Assistance Programme available 24/7
About the Role
As a Process Support Specialist, you will spend significant time on the shop floor conducting data collection, line studies, and root cause analysis to help optimise performance. You will support the creation and maintenance of standard work documents, audit processes, and contribute to quality, productivity, safety, and hygiene improvements.
Who We're Looking For
Ideal candidates are industrial engineering, maths, or science graduates with strong numerical and analytical skills. You should be organised, data-driven, and willing to spend time on the shop floor learning and supporting the team.
The Team and Culture
The working environment is relaxed but focused, with modern machinery and a supportive management team that works alongside operators. Communication is open, and colleagues are respectful and helpful.
Salary
Competitive salary dependent on experience.
How to Apply
If you're interested, please get in touch for an informal chat. We welcome enthusiastic and motivated candidates ready to develop their skills.
INDEP
Robotic Process Automation (RPA) Specialist (Team Lead) - Runcorn
Posted 1 day ago
Job Viewed
Job Description
We are seeking a dynamic and experienced Robotic Process Automation (RPA) Specialist – Team Lead to spearhead our growing RPA function.
The RPA Specialist (Team Lead) is responsible for leading the development, deployment, and continuous improvement of Robotic Process Automation across HCRG Care Group. This pivotal leadership role manages a team of RPA Engineers and works closely with service leads, operational teams, and IT to deliver automation that enables efficiency, reduces manual effort, and supports the organisations broader digital transformation goals.
You will own the RPA roadmap, guiding best practice standards, pipeline development, automation governance, and post-deployment optimisation. As both a strategic lead and technical mentor, you will empower your team to deliver scalable solutions while building automation capabilities across the organisation.
Base: This role requires occasional travel to business units for digital transformation support, though much of the role can be conducted remotely. Regular attendance at face-to-face meetings will be required as agreed with your manager.
Main Responsibility- Define and manage the organisational RPA vision, roadmap, and delivery plan aligned with wider digital transformation objectives.
- Establish and enforce RPA governance, development standards, documentation protocols, and quality assurance.
- Build and manage a prioritised automation pipeline in collaboration with key business stakeholders.
- Lead automation risk assessments, including compliance with data security, privacy, and information governance standards.
- Lead, mentor, and line manage a growing team of RPA Engineers, promoting a high-performance culture.
- Define and support team learning pathways, tool certifications, and development goals.
- Conduct code reviews, solution architecture assessments, and development audits to ensure quality and sustainability.
Please see the job description attached for a full list of responsibilities.
The Ideal CandidateEssential Skills & Experience
- Substantial experience designing and delivering RPA solutions using leading platforms (e.g., Blue Prism, UiPath, Automation Anywhere).
- Experience managing technical teams and leading complex RPA programmes at scale.
- Strong stakeholder and vendor management skills, including negotiation and communication with senior leaders.
- Deep understanding of business process analysis, optimisation techniques, and enterprise integration.
- Familiarity with project management and agile methodologies.
- Experience with scripting or programming languages (e.g., Python, JavaScript, C#, .NET).
Desirable Skills & Experience
- Experience in healthcare, NHS, or regulated environments.
- Understanding of data governance, cyber security standards, and automation compliance.
- Knowledge of process mining, AI integration, and intelligent automation trends.
- Certifications such as Blue Prism Developer, UiPath Advanced RPA Developer, or Prince2/Agile PM.
Qualifications
Essential:
- Degree in Computer Science, Information Technology, or related field (or equivalent experience).
- RPA tool certification (e.g., Blue Prism, UiPath, Automation Anywhere).
Desirable:
- Project management or benefits realisation qualification (e.g., Prince2, Agile Practitioner).
- ITIL, DevOps, or cloud integration certifications.
As a Robotic Process Automation (RPA) Specialist (Team Lead) you’ll be part of our valued team at HCRG Care Group.
You will feel valued as an Robotic Process Automation (RPA) Specialist (Team Lead) within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £50,000 with group pension
- Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
- Free tea, coffee and milk at your base location in Runcorn
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
Process Improvement Analyst - SAP
Posted 18 days ago
Job Viewed
Job Description
Process Excellence Consultant - Contract Opportunity
Location: Macclesfield
Hybrid Working: 3 days on-site / 2 days remote per week
Contract Duration: 6 months (with potential for extension)
Outside IR35 | 500/day (Ltd/Umbrella)
We are seeking a dynamic Process Excellence Consultant to support a high-impact transformation initiative. This hybrid role offers the opportunity to contribute to operational excellence efforts across ERP/SAP S/4HANA environments in either Macclesfield.What You'll Bring
Essential Skills & Experience:
- Proven expertise in process mapping and process thinking
- Hands-on experience in process optimisation using structured problem-solving tools
- Exposure to SAP S/4HANA, ERP, or large-scale transformation initiatives
- Knowledge of Business Process Management (BPM) platforms
- Proficiency in Lean / Six Sigma or comparable continuous improvement methodologies
- Strong facilitation skills for live process mapping workshops
- Skilled trainer and coach with excellent stakeholder engagement
- Exceptional communication, collaboration, and networking abilities
Nice-to-Have Experience
- Previous experience in a Process Excellence or similar role
- SAP implementation background
- Familiarity with financial or quality process controls
- Lean Six Sigma certification (Green Belt or higher) or evidence of successful CI project delivery
- Ability to coach and guide process optimisation in complex, data-driven business environments
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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Senior Process Improvement Expert - 12 Month FTE,EU CF ACES PSE
Posted 5 days ago
Job Viewed
Job Description
The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Owner to contribute to the improvement, growth and fast-paced changes of the EU Operations network.
The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. As the intermediary between operations and software teams, our team is responsible for project execution, process maintenance and troubleshooting, and change management for new hardware and software deployments in our FCs. We own the virtual process setup, software, and equipment standardization and design & rollout of software projects. We define launch standards and provide an end-to-end support for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop efficient and reliable systems enabling our operations teams to process and fulfill customer shipments on time and free of defects.
A successful candidate will work in partnership with existing Process Owners and the worldwide Subject Matter Experts (SME) network towards design, development and tactical execution of project improvement plan and new product development plans.
This role requires the ability to travel up to 40% of the time.
This position is for a 12-month fixed-term contract.
Key job responsibilities
Be the EU/UK Operations Customer Fulfillment network's 'go-to' subject matter expert for your process
Influence strategic goals by shaping the technical vision and roadmap for your process area through idea scoping, business analysis, prioritization, and robust planning
Write compelling business proposals for a cross-functional audience of senior leaders and experts
Manage multiple end-to-end projects and workstreams simultaneously and against challenging deadlines
Deliver savings against forecast and create financial models with finance partners to report and control results
Drive mindful discussions with partners in cross-functional business and technology teams through ideation, planning and execution, including AFT (Amazon Fulfillment Technology) Software, FC Launch, Supply Chain, and EU fulfillment center leaders
Create standards for your process and training material in collaboration with the Learning & Development team, to secure high level of knowledge within the FC operations
Collaborate with the extended EU ACES teams to define process standards and metrics meeting daily and seasonal operational needs
Build a network with worldwide teams to share knowledge and identify and implement best practices across the region/ network
A day in the life
As a Senior Process Improvement Expert, you will often deal with great deal of ambiguity related to business-critical problems. Your role is to find the right path forward, identifying a short-term fix while working towards the long-term solution. You will also need to demonstrate flexibility to reassess priorities and solve critical problems at short notice. Leveraging your subject knowledge, you will need to identify and pursue tactical and strategic opportunities with business partners both within and outside your organization.
About the team
Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects from scoping and design to test and rollout. The team plays a vital role in integration and communication between the Amazon Technology Teams and Fulfillment Center (FC) Operations.
Our goal is to design autonomous and automated systems to replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.
Basic Qualifications
Completed Bachelor Degree (Math, Engineering, Science, Business).
Large scale, cross-functional project management experience.
Thorough understanding of all aspects of Lean Six Sigma (define, measure, analyze, improve, and control (DMAIC and DMADV/ DFSS) models.
Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.
Experience with analytical tools such as SQL, Tableau or Microsoft Access
Ability to negotiate, persuade, and build relationships based on trust with internal customers and stakeholders
Preferred Qualifications
Advanced degree / Masteru2019s Degree (Math, Engineering, Science, Business)
Lean six sigma Black Belt ( Master black Belt preferred) Certified
Demonstrable experience of hands-on Continuous improvement and Lean_six_sigma coaching
Extensive experience training and coaching teams on lean six sigma and other process excellence tools/methodologies
Experience driving process excellence and continuous improvement culture in a large organization
Strong Process/benchmark auditing and non-compliance management experience
Experience with modern machine learning: deep learning, online/reinforcement learning, semi-supervised and transfer learning
Experience working with technology and software teams to align requirements and drive solution development
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Senior Process Improvement Expert - 12 Month FTE,EU CF ACES PSE
Posted 5 days ago
Job Viewed
Job Description
The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Owner to contribute to the improvement, growth and fast-paced changes of the EU Operations network.
The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. As the intermediary between operations and software teams, our team is responsible for project execution, process maintenance and troubleshooting, and change management for new hardware and software deployments in our FCs. We own the virtual process setup, software, and equipment standardization and design & rollout of software projects. We define launch standards and provide an end-to-end support for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop efficient and reliable systems enabling our operations teams to process and fulfill customer shipments on time and free of defects.
A successful candidate will work in partnership with existing Process Owners and the worldwide Subject Matter Experts (SME) network towards design, development and tactical execution of project improvement plan and new product development plans.
This role requires the ability to travel up to 40% of the time.
This position is for a 12-month fixed-term contract.
Key job responsibilities
Be the EU/UK Operations Customer Fulfillment network's 'go-to' subject matter expert for your process
Influence strategic goals by shaping the technical vision and roadmap for your process area through idea scoping, business analysis, prioritization, and robust planning
Write compelling business proposals for a cross-functional audience of senior leaders and experts
Manage multiple end-to-end projects and workstreams simultaneously and against challenging deadlines
Deliver savings against forecast and create financial models with finance partners to report and control results
Drive mindful discussions with partners in cross-functional business and technology teams through ideation, planning and execution, including AFT (Amazon Fulfillment Technology) Software, FC Launch, Supply Chain, and EU fulfillment center leaders
Create standards for your process and training material in collaboration with the Learning & Development team, to secure high level of knowledge within the FC operations
Collaborate with the extended EU ACES teams to define process standards and metrics meeting daily and seasonal operational needs
Build a network with worldwide teams to share knowledge and identify and implement best practices across the region/ network
A day in the life
As a Senior Process Improvement Expert, you will often deal with great deal of ambiguity related to business-critical problems. Your role is to find the right path forward, identifying a short-term fix while working towards the long-term solution. You will also need to demonstrate flexibility to reassess priorities and solve critical problems at short notice. Leveraging your subject knowledge, you will need to identify and pursue tactical and strategic opportunities with business partners both within and outside your organization.
About the team
Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects from scoping and design to test and rollout. The team plays a vital role in integration and communication between the Amazon Technology Teams and Fulfillment Center (FC) Operations.
Our goal is to design autonomous and automated systems to replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.
Basic Qualifications
Completed Bachelor Degree (Math, Engineering, Science, Business).
Large scale, cross-functional project management experience.
Thorough understanding of all aspects of Lean Six Sigma (define, measure, analyze, improve, and control (DMAIC and DMADV/ DFSS) models.
Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.
Experience with analytical tools such as SQL, Tableau or Microsoft Access
Ability to negotiate, persuade, and build relationships based on trust with internal customers and stakeholders
Preferred Qualifications
Advanced degree / Masteru2019s Degree (Math, Engineering, Science, Business)
Lean six sigma Black Belt ( Master black Belt preferred) Certified
Demonstrable experience of hands-on Continuous improvement and Lean_six_sigma coaching
Extensive experience training and coaching teams on lean six sigma and other process excellence tools/methodologies
Experience driving process excellence and continuous improvement culture in a large organization
Strong Process/benchmark auditing and non-compliance management experience
Experience with modern machine learning: deep learning, online/reinforcement learning, semi-supervised and transfer learning
Experience working with technology and software teams to align requirements and drive solution development
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.