Head of Partner Operational Performance

Salford, North West TalkTalk Business

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Talent Acquisition Manager at TalkTalk Business | Ex-PZ Cussons, Ex-NCC Group

About Us

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements.

As an ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report, requires seamless collaboration with the TTBD Vendor Management and RMA Team to ensure alignment on responsibilities and accountability when governing partners.

Responsibilities

Key Duties and Responsibilities for the role include, but are not limited to:

  • Partner Performance Management: Establish and monitor key performance indicators (KPIs) to evaluate partner performance, ensuring they meet contractual obligations and service level agreements (SLAs).
  • Operational Excellence: Implement and maintain best practices to optimise operational efficiency and effectiveness in partner engagements.
  • Relationship Management: Build and maintain strong relationships with partners to foster collaboration, address issues promptly, and ensure mutual goals are met.
  • Risk Management: Identify potential risks in partner operations and implement strategies to mitigate these risks, ensuring continuity and reliability of services.
  • Quality Assurance: Ensure partners deliver high-quality services that meet or exceed the company's standards and customer expectations.
  • Continuous Improvement: Drive continuous improvement initiatives to enhance partner performance and operational processes.
  • Reporting and Analytics: Provide regular performance reports and insights to senior management, using data analytics to inform decision-making and strategic planning.
  • Compliance and Governance: Ensure all partner operations comply with regulatory requirements and internal policies.
  • Cost Management: Identify efficiencies in both partner operational performance and the cost base.

Skills and experience we are looking for

  • Strong proficiency in Salesforce and Microsoft Excel for data management and analysis.
  • Solid understanding of UK telecoms regulations and best practices.
  • Proactive approach to continuous improvement in delivery processes and systems.
  • Strong interpersonal skills for building and maintaining effective partnerships.
  • Experience in preparing and presenting reports, forecasting, and budgeting.
  • Excellent negotiation skills for managing contracts and agreements.
  • Effective problem-solving skills for addressing issues in partner operations.
  • Adaptability to changing market conditions, technologies, and partner requirements.
  • Willingness to travel nationally and internationally to customer and supplier sites.
  • Capable of supporting others by sharing technical knowledge and providing advice.
  • Competence in managing and planning workloads to meet deadlines, including handling conflicting priorities.
  • Strong communication skills for effective stakeholder and colleague interaction.
  • Constructive engagement with others, contributing to a positive team culture.
  • Strategic thinking to develop and implement strategies that align with company goals.
  • Skill in identifying and mitigating potential risks in partner operations.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full-time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

  • Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
  • Comprehensive Benefits Package : Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
  • Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
  • Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
  • Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be a part of our story

We're human, just like you. We've created a happy, diverse, inspiring workplace for real people, just like you.

So, if you’re tuned in to the way people think. If you make mistakes sometimes but keep trying. If you love making connections and building a team. If you understand what customers want and are committed to making it happen, be a part of our story.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Supply Chain, Quality Assurance, and Strategy/Planning
  • Industries Telecommunications

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Process Improvement Specialist ,Grocery Partnerships

Manchester, North West Amazon

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Description

Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?



This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.



Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.



Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.



Key job responsibilities

Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the worldu2019s most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.



In this role, youu2019ll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. Youu2019ll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.



As the regional lead, youu2019ll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. Youu2019ll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.



This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.



Due to the evolving Grocery Partnership environment, youu2019re expected to operate in a highly ambiguous setting, communicating daily with your direct manager.

Basic Qualifications

- A Bachelor's degree

- Relevant experience in using data or anecdotal evidence to influence business decisions

- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

Preferred Qualifications

- Experience in Lean, Six Sigma and Kaizen techniques

- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Process Improvement Specialist ,Grocery Partnerships

Manchester, North West Amazon

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Description

Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?



This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.



Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.



Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.



Key job responsibilities

Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the worldu2019s most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.



In this role, youu2019ll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. Youu2019ll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.



As the regional lead, youu2019ll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. Youu2019ll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.



This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.



Due to the evolving Grocery Partnership environment, youu2019re expected to operate in a highly ambiguous setting, communicating daily with your direct manager.

Basic Qualifications

- A Bachelor's degree

- Relevant experience in using data or anecdotal evidence to influence business decisions

- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

Preferred Qualifications

- Experience in Lean, Six Sigma and Kaizen techniques

- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Process Improvement Specialist , Grocery Partnerships

Manchester, North West Amazon

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Description
Do you want to work in an innovative, dynamic, and motivated team? Do you want to be part of a newly formed organization that designs and launches new business models worldwide? Do you enjoy breaking down and solving complex problems to improve customer experience? Do you have initial leadership experience with a solid track record of achieving results?
This position is for you! We are looking to hire an Process Improvement Specialist II in Manchester to join the Grocery Partnership team that that is redefining grocery delivery and help us build and grow this service for our customers.
Amazon is one of the world's most recognizable brands, and we distribute millions of products each year to our loyal customers. Our 3P business extends this selection to local stores that offer their selection on our Ultra-Fast Fresh platform.
Our overall mission is simple: we want Amazon to be the place where customers find, discover, and buy everything they need online. Whatever our customers desire, we find ways to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Key job responsibilities
Amazon is seeking a Process Improvement Specialist II to join our 3P Grocery Partnerships team. As one of the world's most recognisable brands, Amazon delivers millions of products each year to loyal customers. Our 3P business expands this by partnering with local stores through our Ultra-Fast Fresh platform.
In this role, you'll act as a key link between local operations and central business teams, driving innovation and operational excellence across the Northern UK. You'll work closely with stakeholders to analyse performance data and identify opportunities to enhance our Grocery Partnership service. A core focus will be tracking key metrics and delivering actionable, data-driven recommendations.
As the regional lead, you'll be the subject matter expert for 3P operations, accountable for targets across customer experience, productivity, and quality. You'll also manage cross-functional projects and work directly with merchants to ensure smooth rollout of new initiatives.
This role requires strong relationship management and analytical skills, as you'll serve as the primary point of contact for partner store management and local operations teams.
Due to the evolving Grocery Partnership environment, you're expected to operate in a highly ambiguous setting, communicating daily with your direct manager.
Basic Qualifications
- A Bachelor's degree
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Preferred Qualifications
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Senior Process Improvement Expert - 12 Month FTE,EU CF ACES PSE

Manchester, North West Amazon

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Description

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Owner to contribute to the improvement, growth and fast-paced changes of the EU Operations network.



The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. As the intermediary between operations and software teams, our team is responsible for project execution, process maintenance and troubleshooting, and change management for new hardware and software deployments in our FCs. We own the virtual process setup, software, and equipment standardization and design & rollout of software projects. We define launch standards and provide an end-to-end support for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop efficient and reliable systems enabling our operations teams to process and fulfill customer shipments on time and free of defects.



A successful candidate will work in partnership with existing Process Owners and the worldwide Subject Matter Experts (SME) network towards design, development and tactical execution of project improvement plan and new product development plans.



This role requires the ability to travel up to 40% of the time.



This position is for a 12-month fixed-term contract.



Key job responsibilities

Be the EU/UK Operations Customer Fulfillment network's 'go-to' subject matter expert for your process

Influence strategic goals by shaping the technical vision and roadmap for your process area through idea scoping, business analysis, prioritization, and robust planning

Write compelling business proposals for a cross-functional audience of senior leaders and experts

Manage multiple end-to-end projects and workstreams simultaneously and against challenging deadlines

Deliver savings against forecast and create financial models with finance partners to report and control results

Drive mindful discussions with partners in cross-functional business and technology teams through ideation, planning and execution, including AFT (Amazon Fulfillment Technology) Software, FC Launch, Supply Chain, and EU fulfillment center leaders

Create standards for your process and training material in collaboration with the Learning & Development team, to secure high level of knowledge within the FC operations

Collaborate with the extended EU ACES teams to define process standards and metrics meeting daily and seasonal operational needs

Build a network with worldwide teams to share knowledge and identify and implement best practices across the region/ network



A day in the life

As a Senior Process Improvement Expert, you will often deal with great deal of ambiguity related to business-critical problems. Your role is to find the right path forward, identifying a short-term fix while working towards the long-term solution. You will also need to demonstrate flexibility to reassess priorities and solve critical problems at short notice. Leveraging your subject knowledge, you will need to identify and pursue tactical and strategic opportunities with business partners both within and outside your organization.



About the team

Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects from scoping and design to test and rollout. The team plays a vital role in integration and communication between the Amazon Technology Teams and Fulfillment Center (FC) Operations.

Our goal is to design autonomous and automated systems to replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

Basic Qualifications

Completed Bachelor Degree (Math, Engineering, Science, Business).

Large scale, cross-functional project management experience.

Thorough understanding of all aspects of Lean Six Sigma (define, measure, analyze, improve, and control (DMAIC and DMADV/ DFSS) models.

Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.

Experience with analytical tools such as SQL, Tableau or Microsoft Access

Ability to negotiate, persuade, and build relationships based on trust with internal customers and stakeholders

Preferred Qualifications

Advanced degree / Masteru2019s Degree (Math, Engineering, Science, Business)

Lean six sigma Black Belt ( Master black Belt preferred) Certified

Demonstrable experience of hands-on Continuous improvement and Lean_six_sigma coaching

Extensive experience training and coaching teams on lean six sigma and other process excellence tools/methodologies

Experience driving process excellence and continuous improvement culture in a large organization

Strong Process/benchmark auditing and non-compliance management experience

Experience with modern machine learning: deep learning, online/reinforcement learning, semi-supervised and transfer learning

Experience working with technology and software teams to align requirements and drive solution development



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Senior Process Improvement Expert - 12 Month FTE,EU CF ACES PSE

Manchester, North West Amazon

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Description

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Owner to contribute to the improvement, growth and fast-paced changes of the EU Operations network.



The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. As the intermediary between operations and software teams, our team is responsible for project execution, process maintenance and troubleshooting, and change management for new hardware and software deployments in our FCs. We own the virtual process setup, software, and equipment standardization and design & rollout of software projects. We define launch standards and provide an end-to-end support for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop efficient and reliable systems enabling our operations teams to process and fulfill customer shipments on time and free of defects.



A successful candidate will work in partnership with existing Process Owners and the worldwide Subject Matter Experts (SME) network towards design, development and tactical execution of project improvement plan and new product development plans.



This role requires the ability to travel up to 40% of the time.



This position is for a 12-month fixed-term contract.



Key job responsibilities

Be the EU/UK Operations Customer Fulfillment network's 'go-to' subject matter expert for your process

Influence strategic goals by shaping the technical vision and roadmap for your process area through idea scoping, business analysis, prioritization, and robust planning

Write compelling business proposals for a cross-functional audience of senior leaders and experts

Manage multiple end-to-end projects and workstreams simultaneously and against challenging deadlines

Deliver savings against forecast and create financial models with finance partners to report and control results

Drive mindful discussions with partners in cross-functional business and technology teams through ideation, planning and execution, including AFT (Amazon Fulfillment Technology) Software, FC Launch, Supply Chain, and EU fulfillment center leaders

Create standards for your process and training material in collaboration with the Learning & Development team, to secure high level of knowledge within the FC operations

Collaborate with the extended EU ACES teams to define process standards and metrics meeting daily and seasonal operational needs

Build a network with worldwide teams to share knowledge and identify and implement best practices across the region/ network



A day in the life

As a Senior Process Improvement Expert, you will often deal with great deal of ambiguity related to business-critical problems. Your role is to find the right path forward, identifying a short-term fix while working towards the long-term solution. You will also need to demonstrate flexibility to reassess priorities and solve critical problems at short notice. Leveraging your subject knowledge, you will need to identify and pursue tactical and strategic opportunities with business partners both within and outside your organization.



About the team

Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects from scoping and design to test and rollout. The team plays a vital role in integration and communication between the Amazon Technology Teams and Fulfillment Center (FC) Operations.

Our goal is to design autonomous and automated systems to replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

Basic Qualifications

Completed Bachelor Degree (Math, Engineering, Science, Business).

Large scale, cross-functional project management experience.

Thorough understanding of all aspects of Lean Six Sigma (define, measure, analyze, improve, and control (DMAIC and DMADV/ DFSS) models.

Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.

Experience with analytical tools such as SQL, Tableau or Microsoft Access

Ability to negotiate, persuade, and build relationships based on trust with internal customers and stakeholders

Preferred Qualifications

Advanced degree / Masteru2019s Degree (Math, Engineering, Science, Business)

Lean six sigma Black Belt ( Master black Belt preferred) Certified

Demonstrable experience of hands-on Continuous improvement and Lean_six_sigma coaching

Extensive experience training and coaching teams on lean six sigma and other process excellence tools/methodologies

Experience driving process excellence and continuous improvement culture in a large organization

Strong Process/benchmark auditing and non-compliance management experience

Experience with modern machine learning: deep learning, online/reinforcement learning, semi-supervised and transfer learning

Experience working with technology and software teams to align requirements and drive solution development



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Quality Control Manager

Manchester, North West Emerson

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**The Quality Manager** owns the development and execution of quality strategies at the Emerson Manchester plant, with a strong focus on customer happiness and supplier quality performance! This role coordinates the full Quality Management System, covering shop floor processes (pre-cert, calibration, rework/scrap), customer documentation, inspections, returns, and supplier audits. If you're a quality-focused leader passionate about modernizing systems and building a customer-first culture, this is the opportunity for you!
**In This Role, Your Responsibilities Will Be:**
+ Leads and handles the day-to-day activities of the quality team, ensuring current operational commitments are met while driving continuous improvement. Coordinates internal audits and ensures compliance with external standards, approvals, and customer requirements, including hosting audits and visits;
+ Develop visual tracking quality data tracking tools that measure all aspects of Quality in the business that supports the highest quality standards for our customers. This also involves month end reporting to senior collaborators to meet the targets outlined within the business;
+ Provides coaching, information, ideas, feedback and support to direct reports, associates, and managers to promote the growth and development of the Quality team;
+ Collaborates with internal and external partners to drive and improve quality culture and processes in the shop, focusing on automation and enhanced ways of working to support better prioritization and continuous improvement;
+ Key focus will be on topics such as scrap and rework reduction, ensuring that all gauges and tools are calibrated, and that product is handled quickly and effectively through the pre-cert area;
+ To create strategy and processes to lead Supplier Quality. This includes the execution of supplier audits and other requirements needed to ensure supplier quality compliance. To work with the Supply Quality Engineer and Manufacturing in addressing any NCR's using confirmed quality tools such as but not limited to RCCM, 8D and FMEA;
+ To ensure that the team completes all customer order requirements. This includes third party witness inspection to ensure all the customer requirements are met and to facilitate the visits supported with preparing and presenting the quality documentation packages. Management of the customer ITP and their order requirements which includes processes such as NDE / NDT. Have the ability to understand these results to be able to control conforming or non-conforming materials. Ensuring the management of quality certification and documentation for customer orders starting in the precertification areas through to producing final documentation packs;
+ To evaluate and audit current processes on a regular basis and drive quality improvements and ensure that the business systems are kept up to date with the latest regulatory requirements;
+ To lead and complete all customer approvals and product certifications. To ensure that we maintain our standards and support the introduction of new standards to improve sales. This includes ensuring that all documentation is in place to satisfy audit evidence and to support product demonstrations.
**Who You Are:**
A professional who brings energy, clarity, and decisive leadership to complex, fast-paced environments. Thrives in multi-product operations and is deeply committed to fostering a culture of continuous improvement and positive change. Customer-focused and collaborative, with a strong ability to align cross-functional teams, communicate with impact, and deliver measurable outcomes. Comfortable navigating ambiguity and turning challenges into strategic opportunities.
**For This Role, You Will Need:**
+ Qualified in Lean Six Sigma & Quality Systems;
+ Excellent leadership skills and passionate about leading and influencing others;
+ 5 years plus previous management experience in a manufacturing environment with at least 3 years leadership experience;
+ A proven understanding of SAP and MRP systems;
+ Proven problem solver;
+ Outstanding customer-centric approach, partnering efficiently with diverse external partners;
**Preferred Qualifications That Set You Apart:**
+ Bachelor's degree in a Quality related field.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
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**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25023518
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Quality Control Microbiologist

Winsford, North West Advanced Medical Solutions

Posted 7 days ago

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Job Description

QC Microbiology Technician, Winsford.


Who are Advanced Medical Solutions?

AMS is a world-leading independent developer and manufacturer of innovative tissue-healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand®, RESORBA®, LiquiBandFix8®, LIQUIFIX™, Peters Surgical, Ifabond, Vitalitec and Seal-G®. AMS also supplies wound care dressings such as silver alginates, alginates, and foams through its ActivHeal® brand as well as under white label. Since 2019, the Group has made seven acquisitions: Sealantis, an Israeli developer of innovative internal sealants, Biomatlante, a French developer and manufacturer of surgical biomaterials, Raleigh, a leading UK coater and converter of woundcare and bio-diagnostics materials, AFS Medical, an Austrian specialist surgical business, Connexicon, an Irish tissue adhesives specialist, Syntacoll a German specialist in collagen-based absorbable surgical implants and Peters Surgical a global provider of specialty surgical sutures, mechanical haemostasis and internal cyanoacrylate devices. AMS's products, manufactured in the UK, Germany, France, the Netherlands, Thailand, India, the Czech Republic and Israel, are sold globally via a network of multinational or regional partners and distributors, as well as via AMS's own direct sales forces in the UK, Germany, Austria, France, Poland, Benelux, India, the Czech Republic and Russia. The Group has R&D innovation hubs in the UK, Ireland, Germany, France and Israel. Established in 1991, the Group has more than 1,500 employees. For more information, please see

AMS provides equal employment opportunities for all applicants. We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law.


Job Details

We are currently recruiting for a QC Microbiology Technician based in Winsford. Reporting to the QC Microbiology Group Leader, this role is to perform microbiological testing of raw materials, intermediates and finished products, to ensure quality is controlled, as well as investigating quality issues and performing Environmental Monitoring.


What will this role involve?

  • Environmental Monitoring of clean rooms and controlled manufacturing areas.
  • Bioburden product testing.
  • Provide support to Validation; protocol, report execution and Dose audits.
  • Identification and Enumeration of Micro-organism (Gram stain and Microscopy)
  • Routine daily checks i.e. calibration, temperature reading.
  • Water sampling/testing.
  • Raise laboratory investigations, NCs, when required and provide support to quality investigations.
  • Contribute to laboratory improvement projects.
  • Ensure the QC Micro Laboratory is maintained in a compliant state by ensuring that materials, chemicals, reagents required for testing are always in stock , and media is prepared to meet laboratory demands.
  • To promote and uphold Quality and Microbiology requirements within production and other departments.
  • Ensuring all testing done is carried out to the Laboratory’s standard operating procedures.
  • Ensuring all data generated is managed through the laboratory smoothly and contains all the information necessary to allow a true and accurate interpretation of results.
  • Taking responsibility for organising the workload through the laboratory with due regard to safety, accuracy. Ensure minimal delay and appropriate prioritisation of samples.
  • Training of staff when required.
  • Ensure activities are performed taking into account relevant AMS Health, Safety and Environmental policies and procedures


What we're looking for?

  • HNC or equivalent in Applied Biology or relevant subject.
  • Previous Microbiology Laboratory experience essential.
  • Good microbiological techniques.
  • Good organisational skills.
  • Ability to operate relevant testing instruments.
  • Ability to analysis test results and present a report.
  • Problem Solving Skills.
  • Computer Literate.
  • Ability to prioritise workload.
  • Flexibility in work scheduling to meet business needs.
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Quality Control Engineer - Mechanical

Manchester, North West NG Bailey

Posted today

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Quality Control Engineer

Manchester and NW

Permanent

Competitive Salary + Car/Car Allowance + Flexible Benefits

Summary

We have an exciting new position available for a mechanically biased quality control engineer to join us at NG Bailey. The quality engineer will be responsible for supporting mechanical projects within the Northwest region, and must have experience of the installation of mechanical systems (wet and dry).

The quality control engineer will conduct all aspects of quality control and project compliance with the project specific QCMS, ensuring that the MEP systems meet the required regulator, legislative and specification standards before they reach the customer.  You will also provide guidance to the project quality team and relevant stakeholders, in all aspects of the project life cycle.  We will also be open to considering quality manager level.

Some of the key deliverables in this role will include:

  • Demonstration appropriate health and safety awareness to ensure that the safety first and foremost message is visible and alive throughout all activities relating to the project.
  • Work with the operations and commissioning teams to produce the project specific QCMS (quality control management system). Review and comment on work in progress drawings, to ensure accurate and relevant information is incorporated and drawings produced in accordance with relevant standards.
  • Ensure all MEP systems to be installed are covered by an inspection and test plan, and that production, approval and completion is tracked.
  • Monitor progress of installations and carry out surveillance of systems to ensure installation is in accordance with specification and standards.
  • Work closely with the design and operation teams to ensure that NG Bailey preferred suppliers are used and engaged as early as possible.
  • Work with supply chain manager to review quality of our supply chain, ensuring sub contractors understand and follow NGB internal procedures. Coordinate with sub contractors when information is required from them for any documentation.
  • Ensure NGB approved products and materials are used, undertaking factory witness testing of major items of plan and equipment.
  • Ensure relevant teams hold the necessary qualifications and competencies for which they are employed. Ensure any on site training requirements are taken. Carry out toolbox talks and deliver presentations where required.
  • Undertake regular audits highlighting and escalating any non conformances or defects.  Identify and escalate any project risks.
  • Provide project reviews and reports where appropriate.
  • Coordinate with operations and commissioning team to produce project QC and commissioning action plan.

What we’re looking for:

Significant experience as an expert mechanical/HVAC engineer, or leader/supervisor with relevant mechanical qualifications:

  • A good understanding of ventilation systems.
  • Piped medical gas.
  • Air Conditioning systems.
  • Gas Safe and water regulations qualification. 
  • Training will be available along with support from the wider QC function.
  • A good understanding of modern and traditional installation methods (compliant to relevant standards).

CSCS Card, IOSH, CDM, SMSTS

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

  • Car/Car allowance
  • Salary sacrifice car scheme (Hybrid/Electric Vehicle)
  • Pension with a leading provider and up to 8% employer contribution
  • 25 days holiday
  • Personal Wellbeing and Volunteer Days
  • Private Medical Insurance
  • Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
  • Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
  • Personal development programme


Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

#LI-LO1

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