406 Product Demonstrations jobs in the United Kingdom

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know we want to help them - in the best way possible. Microsoft Dynamics 365 is our tool of choice to help our customers achieve their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this goal. With our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with all of their requirements with retention and satisfaction being the ultimate goal! Main Areas of Responsibility: Arrange regular customer reviews to ensure advice is provided relating to the most effective approach to achieve their goals Manage relationships between Tecman and the customer – handling contracts, licencing, quotes, processing jobs and orders and approving timesheets for invoicing Identify expansion and other contract opportunities Manage our customer expectations to ensure that they are clear on what we can deliver and when we can deliver it Retain commercial ownership of customer projects including the attendance at steering meetings as and when required Excellent communication with team and other departments within the business; ensure other departments understand the ethos of the team Ability to handle multiple enquiries simultaneously The Person You will be someone who enjoys working in a fast fast-paced environment with a desire to work in a dynamic and innovative company. Experience 3 years’ plus experience with Microsoft Dynamics Business Central/ERP or subscription-based software solution in a customer facing role Communication Ability to work effectively in a team environment Exceptional customer service, communication and interpersonal skills, both written and verbal Collaborative with a courteous and professional attitude Skills Self-motivated Passionate about helping others Commercially minded with the ability to build and maintain strong relationships with a problem-solving attitude Ability to learn new technologies and explain these to customers Clear and empathetic communication Proven track record of managing escalations from customers and delivering resolutions Exceptional time management abilities to efficiently manage a demanding workload Strong IT proficiency, including expertise with common software applications. Extremely strong administrative support required, including all Microsoft Suite What we offer: A competitive salary depending upon experience Competitive annual leave that includes an entitlement to an extra day’s holiday for each calendar six-month period completed with no sick leave. Access to our Employee Assistance Programme – offering a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. Pension scheme: eligible to join the company pension scheme 3 months after your start date with matched contributions up to 3%. Death in Service: you will be enrolled in our Company Death in Service Scheme (unless you wish to opt out) – the cover is for 4 times your salary. Private Health Insurance – you are able to join our Company Health Scheme upon commencement of employment A friendly and collaborative work culture, with regular social events A chance to work with some of the most talented and innovative people in the industry A continuous learning and development program, with opportunities to grow your skills and career Diversity and Inclusion Tecman is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills and can express and develop their potential, from the moment they are hired and throughout their career, by offering a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively to the business, free from discrimination or harassment. We are passionate about our employee’s development, and we value potential and a growth mindset as much as experience and expertise and we therefore encourage you to apply, even if you feel you don’t meet all of the requirements of the role as mentorship, coaching, development and support will be provided. You must have the legal right to live and work in the United Kingdom.

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. We are looking for a Customer Engagement Manager, to lead our CRM, Loyalty and Retention programmes. Duties and Responsibilities Include: You will be responsible for developing and executing strategies to enhance customer engagement, retention, increase satisfaction, and loyalty. You will act as the Voice of the Customer in the business, always acting with the end consumer in mind, critically thinking and analysing how our brand, messaging and services will resonate with her. Lead programmes of CRM based activity to drive more repeat purchase, more loyalty. Define and lead the wider engagement and retention strategy, linking together the higher LTV driving activity, whilst also finding ways to grow wider pools of less engaged customers (e.g. followers) and converting to customers. Lead our newly launched Loyalty Program; ongoing measurement, management and working with cross functional teams to continually enhance, delivering physical and digital rewards for our customers. Manage the customer concierge team, providing a VIP concierge style service to our most valued customers. Identify relevant technology, CRM solutions and services to increase repeat purchase and LTV, work with our data, tech and vendor teams to continually improve on the single customer view. Responsible for weekly and monthly reporting on all key metrics relation to engagement and retention. Lead and participate in strategically important projects, such as launching in new markets or implementing new services that improve the customer experience. Education & Experience: Bachelor's Degree or equivalent. 5-10 years experience, brand or agency side, with strong leadership case studies in CRM / Loyalty / Retention. Must have led these disciplines and can show demonstrable evidence of success. Relevant brand experience in luxury, beauty and or skincare. We are open to leaders with other relevant category experience, Skills & Requirements: You will be a CRM super star, with a core competency in this channel. Your peer reference you as a go to expert in this field. Must know what good looks like when it comes to best in class aligned communication and brand messaging, across multiple channels, paid, earned and owned, CRM, content and loyalty a strong point. Must be able to navigate a global organization, working with multiple stakeholders and agency partners to deliver creative assets and content that performs. Hands on leadership style, must be as much a ‘doer’ as an ‘orchestrator. Must know their way around the systems and tools required to get the job done, be able to dive in, whilst also shaping long term plans and creating the right conditions for success. Strategic, methodical, thorough and reflective with ability to shape a clear and compelling narrative and think outside the box to solve problems in the most effective way. Presentation excellence with confidence, credibility, authority and clarity. Financial literacy, be able to manage budgets, and work with other functions to control and manage costs. Facilitation to lead meetings and situations, draw information from stakeholders, and dig beneath the surface to determine pain points, requirements and solutions for our customers. Commercially aware, acts with a sense of urgency, without compromising quality, care and attention to detail. Strength in analysing performance reports, customer data and trends. Able to make recommendations and business cases as a result. Must be strong with benchmark CRM/CDP/ESP tooling (e.g. Salesforce, Bloomreach, Ometria, Klayviyo etc.)

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. We are looking for a Customer Engagement Manager, to lead our CRM, Loyalty and Retention programmes. Duties and Responsibilities Include: You will be responsible for developing and executing strategies to enhance customer engagement, retention, increase satisfaction, and loyalty. You will act as the Voice of the Customer in the business, always acting with the end consumer in mind, critically thinking and analysing how our brand, messaging and services will resonate with her. Lead programmes of CRM based activity to drive more repeat purchase, more loyalty. Define and lead the wider engagement and retention strategy, linking together the higher LTV driving activity, whilst also finding ways to grow wider pools of less engaged customers (e.g. followers) and converting to customers. Lead our newly launched Loyalty Program; ongoing measurement, management and working with cross functional teams to continually enhance, delivering physical and digital rewards for our customers. Manage the customer concierge team, providing a VIP concierge style service to our most valued customers. Identify relevant technology, CRM solutions and services to increase repeat purchase and LTV, work with our data, tech and vendor teams to continually improve on the single customer view. Responsible for weekly and monthly reporting on all key metrics relation to engagement and retention. Lead and participate in strategically important projects, such as launching in new markets or implementing new services that improve the customer experience. Education & Experience: Bachelor's Degree or equivalent. 5-10 years experience, brand or agency side, with strong leadership case studies in CRM / Loyalty / Retention. Must have led these disciplines and can show demonstrable evidence of success. Relevant brand experience in luxury, beauty and or skincare. We are open to leaders with other relevant category experience, Skills & Requirements: You will be a CRM super star, with a core competency in this channel. Your peer reference you as a go to expert in this field. Must know what good looks like when it comes to best in class aligned communication and brand messaging, across multiple channels, paid, earned and owned, CRM, content and loyalty a strong point. Must be able to navigate a global organization, working with multiple stakeholders and agency partners to deliver creative assets and content that performs. Hands on leadership style, must be as much a ‘doer’ as an ‘orchestrator. Must know their way around the systems and tools required to get the job done, be able to dive in, whilst also shaping long term plans and creating the right conditions for success. Strategic, methodical, thorough and reflective with ability to shape a clear and compelling narrative and think outside the box to solve problems in the most effective way. Presentation excellence with confidence, credibility, authority and clarity. Financial literacy, be able to manage budgets, and work with other functions to control and manage costs. Facilitation to lead meetings and situations, draw information from stakeholders, and dig beneath the surface to determine pain points, requirements and solutions for our customers. Commercially aware, acts with a sense of urgency, without compromising quality, care and attention to detail. Strength in analysing performance reports, customer data and trends. Able to make recommendations and business cases as a result. Must be strong with benchmark CRM/CDP/ESP tooling (e.g. Salesforce, Bloomreach, Ometria, Klayviyo etc.)

Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
PRIMARY FUNCTION:
AQP (Appropriately Qualified Person) for the UK Affiliate in line with the ABPI Code of Practice.
Supporting compliant meeting arrangements approvals for UK meetings.
RESPONSIBILITIES:
· Provide cross therapy area meetings approval support, examining UK meetings including travel arrangements
· Attend Brand Team Meetings to ensure meetings plans/agenda focuses are communicated and understood
· Attend ad-hoc In Field team meetings and functional medical meetings for compliance with company approvals standards
· Advise commercial and compliance team project owners on compliant meetings planning
· Support the continued implementation of a Code Compliant system for all promotional and non-promotional activities throughout AbbVie and the marketplace, ensuring the company is in line with the Association of British Pharmaceutical Industry (ABPI) standards, the MHRA blue guide for advertising and promotion and all applicable international Codes of Practice (EFPIA, IFPMA, and respective National Codes and National Regulatory Bodies) at all times.
· Provide Guidance on UK Code requirements to UK Affiliate as and when required
· Adhere to the ABPI Code of Practice for the Pharmaceutical Industry in all aspects of work
· Subject Matter Expert for meetings approvals and seen as the expert by the Brand and In-Field teams
ACCOUNTABILITY & SCOPE:
To adhere to the ABPI Code of Practice for the Pharmaceutical Industry in all aspects of work.
To be cognisant of, and agree to adhere to Commercial SOPs; BOPs; Guidelines.
Accountable directly to the Customer Engagement Operations Manager
To provide compliant solutions to meet business needs.
GENERAL ACCOUNTABILITIES:
To comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives AbbVie Ltd.
Qualifications
BACKGROUND/EDUCATION:
· Scientific degree essential
· Experience in understanding, analysing and communicating complex pharmacy, pharmacology, and medical issues relating to a range of different therapeutic areas
· Experience in approving meetings in line with quality standards and the Code
· Experience in reviewing promotional and non-promotional materials including corporate advertising, press releases, market research material desirable
· Experience in working in a cross functional team
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. 

We are looking for a Customer Engagement Manager, to lead our CRM, Loyalty and Retention programmes. 

Duties and Responsibilities Include:  

• You will be responsible for developing and executing strategies to enhance customer engagement, retention, increase satisfaction, and loyalty.  
• You will act as the Voice of the Customer in the business, always acting with the end consumer in mind, critically thinking and analysing how our brand, messaging and services will resonate with her. 
• Lead programmes of CRM based activity to drive more repeat purchase, more loyalty. 
• Define and lead the wider engagement and retention strategy, linking together the higher LTV driving activity, whilst also finding ways to grow wider pools of less engaged customers (e.g. followers) and converting to customers. 
• Lead our newly launched Loyalty Program; ongoing measurement, management and working with cross functional teams to continually enhance, delivering physical and digital rewards for our customers. 
• Manage the customer concierge team, providing a VIP concierge style service to our most valued customers. 
• Identify relevant technology, CRM solutions and services to increase repeat purchase and LTV, work with our data, tech and vendor teams to continually improve on the single customer view. 
• Responsible for weekly and monthly reporting on all key metrics relation to engagement and retention. 
• Lead and participate in strategically important projects, such as launching in new markets or implementing new services that improve the customer experience. 

Education & Experience:  

• Bachelor's Degree or equivalent. 
• 5-10 years experience, brand or agency side, with strong leadership case studies in CRM / Loyalty / Retention. 
• Must have led these disciplines and can show demonstrable evidence of success. 
• Relevant brand experience in luxury, beauty and or skincare. We are open to leaders with other relevant category experience, 

Skills & Requirements:  

• You will be a CRM super star, with a core competency in this channel. Your peer reference you as a go to expert in this field. 
• Must know what good looks like when it comes to best in class aligned communication and brand messaging, across multiple channels, paid, earned and owned, CRM, content and loyalty a strong point. 
• Must be able to navigate a global organization, working with multiple stakeholders and agency partners to deliver creative assets and content that performs. 
• Hands on leadership style, must be as much a ‘doer’ as an ‘orchestrator.  Must know their way around the systems and tools required to get the job done, be able to dive in, whilst also shaping long term plans and creating the right conditions for success. 
• Strategic, methodical, thorough and reflective with ability to shape a clear and compelling narrative and think outside the box to solve problems in the most effective way. 
• Presentation excellence with confidence, credibility, authority and clarity. 
• Financial literacy, be able to manage budgets, and work with other functions to control and manage costs. 
• Facilitation to lead meetings and situations, draw information from stakeholders, and dig beneath the surface to determine pain points, requirements and solutions for our customers. 
• Commercially aware, acts with a sense of urgency, without compromising quality, care and attention to detail.  
• Strength in analysing performance reports, customer data and trends. Able to make recommendations and business cases as a result. 
• Must be strong with benchmark CRM/CDP/ESP tooling (e.g. Salesforce, Bloomreach, Ometria, Klayviyo etc.) 

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. 

We are looking for a Customer Engagement Manager, to lead our CRM, Loyalty and Retention programmes. 

Duties and Responsibilities Include:  

• You will be responsible for developing and executing strategies to enhance customer engagement, retention, increase satisfaction, and loyalty.  
• You will act as the Voice of the Customer in the business, always acting with the end consumer in mind, critically thinking and analysing how our brand, messaging and services will resonate with her. 
• Lead programmes of CRM based activity to drive more repeat purchase, more loyalty. 
• Define and lead the wider engagement and retention strategy, linking together the higher LTV driving activity, whilst also finding ways to grow wider pools of less engaged customers (e.g. followers) and converting to customers. 
• Lead our newly launched Loyalty Program; ongoing measurement, management and working with cross functional teams to continually enhance, delivering physical and digital rewards for our customers. 
• Manage the customer concierge team, providing a VIP concierge style service to our most valued customers. 
• Identify relevant technology, CRM solutions and services to increase repeat purchase and LTV, work with our data, tech and vendor teams to continually improve on the single customer view. 
• Responsible for weekly and monthly reporting on all key metrics relation to engagement and retention. 
• Lead and participate in strategically important projects, such as launching in new markets or implementing new services that improve the customer experience. 

Education & Experience:  

• Bachelor's Degree or equivalent. 
• 5-10 years experience, brand or agency side, with strong leadership case studies in CRM / Loyalty / Retention. 
• Must have led these disciplines and can show demonstrable evidence of success. 
• Relevant brand experience in luxury, beauty and or skincare. We are open to leaders with other relevant category experience, 

Skills & Requirements:  

• You will be a CRM super star, with a core competency in this channel. Your peer reference you as a go to expert in this field. 
• Must know what good looks like when it comes to best in class aligned communication and brand messaging, across multiple channels, paid, earned and owned, CRM, content and loyalty a strong point. 
• Must be able to navigate a global organization, working with multiple stakeholders and agency partners to deliver creative assets and content that performs. 
• Hands on leadership style, must be as much a ‘doer’ as an ‘orchestrator.  Must know their way around the systems and tools required to get the job done, be able to dive in, whilst also shaping long term plans and creating the right conditions for success. 
• Strategic, methodical, thorough and reflective with ability to shape a clear and compelling narrative and think outside the box to solve problems in the most effective way. 
• Presentation excellence with confidence, credibility, authority and clarity. 
• Financial literacy, be able to manage budgets, and work with other functions to control and manage costs. 
• Facilitation to lead meetings and situations, draw information from stakeholders, and dig beneath the surface to determine pain points, requirements and solutions for our customers. 
• Commercially aware, acts with a sense of urgency, without compromising quality, care and attention to detail.  
• Strength in analysing performance reports, customer data and trends. Able to make recommendations and business cases as a result. 
• Must be strong with benchmark CRM/CDP/ESP tooling (e.g. Salesforce, Bloomreach, Ometria, Klayviyo etc.) 

Customer Engagement Manager

Location: Hybrid – home and office

Hours of work: 37.5 hours per week

Reports to: Head of Customer Engagement

A bit about us:

We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know we want to help them - in the best way possible.

Microsoft Dynamics 365 is our tool of choice to help our customers achieve their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes.

We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers.

Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this goal. With our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences.

Overall Responsibilities:

As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with all of their requirements with retention and satisfaction being the ultimate goal!

Main Areas of Responsibility:

• Arrange regular customer reviews to ensure advice is provided relating to the most effective approach to achieve their goals
• Manage relationships between Tecman and the customer – handling contracts, licencing, quotes, processing jobs and orders and approving timesheets for invoicing
• Identify expansion and other contract opportunities
• Manage our customer expectations to ensure that they are clear on what we can deliver and when we can deliver it
• Retain commercial ownership of customer projects including the attendance at steering meetings as and when required
• Excellent communication with team and other departments within the business; ensure other departments understand the ethos of the team
• Ability to handle multiple enquiries simultaneously

The Person

You will be someone who enjoys working in a fast fast-paced environment with a desire to work in a dynamic and innovative company.

Experience

• 3 years’ plus experience with Microsoft Dynamics Business Central/ERP or subscription-based software solution in a customer facing role

Communication

• Ability to work effectively in a team environment
• Exceptional customer service, communication and interpersonal skills, both written and verbal
• Collaborative with a courteous and professional attitude

Skills

• Self-motivated
• Passionate about helping others
• Commercially minded with the ability to build and maintain strong relationships with a problem-solving attitude
• Ability to learn new technologies and explain these to customers
• Clear and empathetic communication
• Proven track record of managing escalations from customers and delivering resolutions
• Exceptional time management abilities to efficiently manage a demanding workload
• Strong IT proficiency, including expertise with common software applications.
• Extremely strong administrative support required, including all Microsoft Suite

What we offer:

• A competitive salary depending upon experience
• Competitive annual leave that includes an entitlement to an extra day’s holiday for each calendar six-month period completed with no sick leave.
• Access to our Employee Assistance Programme – offering a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
• Pension scheme: eligible to join the company pension scheme 3 months after your start date with matched contributions up to 3%.
• Death in Service: you will be enrolled in our Company Death in Service Scheme (unless you wish to opt out) – the cover is for 4 times your salary.
• Private Health Insurance – you are able to join our Company Health Scheme upon commencement of employment
• A friendly and collaborative work culture, with regular social events
• A chance to work with some of the most talented and innovative people in the industry
• A continuous learning and development program, with opportunities to grow your skills and career

Diversity and Inclusion

Tecman is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills and can express and develop their potential, from the moment they are hired and throughout their career, by offering a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively to the business, free from discrimination or harassment.

We are passionate about our employee’s development, and we value potential and a growth mindset as much as experience and expertise and we therefore encourage you to apply, even if you feel you don’t meet all of the requirements of the role as mentorship, coaching, development and support will be provided.

You must have the legal right to live and work in the United Kingdom.

Job Description

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. 

We are looking for a Customer Engagement Manager, to lead our CRM, Loyalty and Retention programmes. 

Duties and Responsibilities Include:  

• You will be responsible for developing and executing strategies to enhance customer engagement, retention, increase satisfaction, and loyalty.  
• You will act as the Voice of the Customer in the business, always acting with the end consumer in mind, critically thinking and analysing how our brand, messaging and services will resonate with her. 
• Lead programmes of CRM based activity to drive more repeat purchase, more loyalty. 
• Define and lead the wider engagement and retention strategy, linking together the higher LTV driving activity, whilst also finding ways to grow wider pools of less engaged customers (e.g. followers) and converting to customers. 
• Lead our newly launched Loyalty Program; ongoing measurement, management and working with cross functional teams to continually enhance, delivering physical and digital rewards for our customers. 
• Manage the customer concierge team, providing a VIP concierge style service to our most valued customers. 
• Identify relevant technology, CRM solutions and services to increase repeat purchase and LTV, work with our data, tech and vendor teams to continually improve on the single customer view. 
• Responsible for weekly and monthly reporting on all key metrics relation to engagement and retention. 
• Lead and participate in strategically important projects, such as launching in new markets or implementing new services that improve the customer experience. 

Education & Experience:  

• Bachelor's Degree or equivalent. 
• 5-10 years experience, brand or agency side, with strong leadership case studies in CRM / Loyalty / Retention. 
• Must have led these disciplines and can show demonstrable evidence of success. 
• Relevant brand experience in luxury, beauty and or skincare. We are open to leaders with other relevant category experience, 

Skills & Requirements:  

• You will be a CRM super star, with a core competency in this channel. Your peer reference you as a go to expert in this field. 
• Must know what good looks like when it comes to best in class aligned communication and brand messaging, across multiple channels, paid, earned and owned, CRM, content and loyalty a strong point. 
• Must be able to navigate a global organization, working with multiple stakeholders and agency partners to deliver creative assets and content that performs. 
• Hands on leadership style, must be as much a ‘doer’ as an ‘orchestrator.  Must know their way around the systems and tools required to get the job done, be able to dive in, whilst also shaping long term plans and creating the right conditions for success. 
• Strategic, methodical, thorough and reflective with ability to shape a clear and compelling narrative and think outside the box to solve problems in the most effective way. 
• Presentation excellence with confidence, credibility, authority and clarity. 
• Financial literacy, be able to manage budgets, and work with other functions to control and manage costs. 
• Facilitation to lead meetings and situations, draw information from stakeholders, and dig beneath the surface to determine pain points, requirements and solutions for our customers. 
• Commercially aware, acts with a sense of urgency, without compromising quality, care and attention to detail.  
• Strength in analysing performance reports, customer data and trends. Able to make recommendations and business cases as a result. 
• Must be strong with benchmark CRM/CDP/ESP tooling (e.g. Salesforce, Bloomreach, Ometria, Klayviyo etc.) 

Job Description

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. 

We are looking for a Customer Engagement Manager, to lead our CRM, Loyalty and Retention programmes. 

Duties and Responsibilities Include:  

• You will be responsible for developing and executing strategies to enhance customer engagement, retention, increase satisfaction, and loyalty.  
• You will act as the Voice of the Customer in the business, always acting with the end consumer in mind, critically thinking and analysing how our brand, messaging and services will resonate with her. 
• Lead programmes of CRM based activity to drive more repeat purchase, more loyalty. 
• Define and lead the wider engagement and retention strategy, linking together the higher LTV driving activity, whilst also finding ways to grow wider pools of less engaged customers (e.g. followers) and converting to customers. 
• Lead our newly launched Loyalty Program; ongoing measurement, management and working with cross functional teams to continually enhance, delivering physical and digital rewards for our customers. 
• Manage the customer concierge team, providing a VIP concierge style service to our most valued customers. 
• Identify relevant technology, CRM solutions and services to increase repeat purchase and LTV, work with our data, tech and vendor teams to continually improve on the single customer view. 
• Responsible for weekly and monthly reporting on all key metrics relation to engagement and retention. 
• Lead and participate in strategically important projects, such as launching in new markets or implementing new services that improve the customer experience. 

Education & Experience:  

• Bachelor's Degree or equivalent. 
• 5-10 years experience, brand or agency side, with strong leadership case studies in CRM / Loyalty / Retention. 
• Must have led these disciplines and can show demonstrable evidence of success. 
• Relevant brand experience in luxury, beauty and or skincare. We are open to leaders with other relevant category experience, 

Skills & Requirements:  

• You will be a CRM super star, with a core competency in this channel. Your peer reference you as a go to expert in this field. 
• Must know what good looks like when it comes to best in class aligned communication and brand messaging, across multiple channels, paid, earned and owned, CRM, content and loyalty a strong point. 
• Must be able to navigate a global organization, working with multiple stakeholders and agency partners to deliver creative assets and content that performs. 
• Hands on leadership style, must be as much a ‘doer’ as an ‘orchestrator.  Must know their way around the systems and tools required to get the job done, be able to dive in, whilst also shaping long term plans and creating the right conditions for success. 
• Strategic, methodical, thorough and reflective with ability to shape a clear and compelling narrative and think outside the box to solve problems in the most effective way. 
• Presentation excellence with confidence, credibility, authority and clarity. 
• Financial literacy, be able to manage budgets, and work with other functions to control and manage costs. 
• Facilitation to lead meetings and situations, draw information from stakeholders, and dig beneath the surface to determine pain points, requirements and solutions for our customers. 
• Commercially aware, acts with a sense of urgency, without compromising quality, care and attention to detail.  
• Strength in analysing performance reports, customer data and trends. Able to make recommendations and business cases as a result. 
• Must be strong with benchmark CRM/CDP/ESP tooling (e.g. Salesforce, Bloomreach, Ometria, Klayviyo etc.)