104 Product Information jobs in London
Product Support (Information Solutions) - Central East UK
London, London
Roche
Posted 5 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**The Position: Product Support - Information Solutions for a solution-focused team of Applications, Information Solutions and Engineering Specialists in the Central East of the UK**
Are you looking for an exciting challenge in a key support role within a team of experts across many high-profile customer accounts in which the work you do matters?
This is a field-based Product Support role that supports customers in the Central East region of the UK with a primary focus on Information Solutions. You will be part of a team of Applications, Information Solutions, and Engineering Specialists who provide a proactive solution approach to support, covering implementation, technical systems support, analytical reviews, and administrative duties. Other key areas of responsibility for the team will also be reactive support, troubleshooting, and preventative maintenance.
Your role will encompass providing comprehensive, whole solution-focused support for a diverse range of digital IT solutions, which form the backbone of all modern laboratories. From installation, fault diagnosis, to repair, preventative maintenance, and customer training, you'll play a vital role in shaping the future of healthcare delivery.
**Responsibilities:**
+ **Provide Technical & Scientific Support:** Handle customer inquiries via phone or email, troubleshooting issues from initial contact through to resolution.
+ **Conduct On-site Activities:** Perform on-site troubleshooting, assist with planned maintenance and system configurations, and support corrective maintenance when needed.
+ **Manage Customer Issues:** Develop action plans, document all interactions in our case management system, and escalate product quality issues to the appropriate teams.
+ **Adhere to Standards:** Ensure all work meets safety and information security standards, with a particular focus on patient data.
+ **Represent Roche:** Act as a professional representative for our service offerings, aligning your efforts with our goal of providing best-in-class service.
**Your profile:**
You should be resilient and tenacious, you thrive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With a passion for insights and strong analytical skills, you are at ease working with technical, scientific and numeric information.
+ **Troubleshooting & Technical Expertise** **:** You should be familiar with technical protocols like HL7, ASTM, XML, RS232, TCP/IP, and FTP, and have an awareness of new technologies such as Cloud computing and AI. Networking experience is also desirable.
+ **Team Player:** The ability to work both independently and collaboratively within a multidisciplinary team is crucial for success in this role.
+ **Customer-Focused & Resilient:** You'll need to be assertive and resilient to handle multiple inquiries in a fast-paced environment. Excellent communication skills and a knack for building relationships are essential.
+ **Background:** A degree or professional qualification is required, and experience in a laboratory environment would be a significant advantage.
For this position, you will ideally be based in the Central East region of the UK (e.g. **Leicester** and the surrounding areas). **Applicants must currently reside in this geographical area or be willing to relocate.**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
**The Position**
**The Position: Product Support - Information Solutions for a solution-focused team of Applications, Information Solutions and Engineering Specialists in the Central East of the UK**
Are you looking for an exciting challenge in a key support role within a team of experts across many high-profile customer accounts in which the work you do matters?
This is a field-based Product Support role that supports customers in the Central East region of the UK with a primary focus on Information Solutions. You will be part of a team of Applications, Information Solutions, and Engineering Specialists who provide a proactive solution approach to support, covering implementation, technical systems support, analytical reviews, and administrative duties. Other key areas of responsibility for the team will also be reactive support, troubleshooting, and preventative maintenance.
Your role will encompass providing comprehensive, whole solution-focused support for a diverse range of digital IT solutions, which form the backbone of all modern laboratories. From installation, fault diagnosis, to repair, preventative maintenance, and customer training, you'll play a vital role in shaping the future of healthcare delivery.
**Responsibilities:**
+ **Provide Technical & Scientific Support:** Handle customer inquiries via phone or email, troubleshooting issues from initial contact through to resolution.
+ **Conduct On-site Activities:** Perform on-site troubleshooting, assist with planned maintenance and system configurations, and support corrective maintenance when needed.
+ **Manage Customer Issues:** Develop action plans, document all interactions in our case management system, and escalate product quality issues to the appropriate teams.
+ **Adhere to Standards:** Ensure all work meets safety and information security standards, with a particular focus on patient data.
+ **Represent Roche:** Act as a professional representative for our service offerings, aligning your efforts with our goal of providing best-in-class service.
**Your profile:**
You should be resilient and tenacious, you thrive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With a passion for insights and strong analytical skills, you are at ease working with technical, scientific and numeric information.
+ **Troubleshooting & Technical Expertise** **:** You should be familiar with technical protocols like HL7, ASTM, XML, RS232, TCP/IP, and FTP, and have an awareness of new technologies such as Cloud computing and AI. Networking experience is also desirable.
+ **Team Player:** The ability to work both independently and collaboratively within a multidisciplinary team is crucial for success in this role.
+ **Customer-Focused & Resilient:** You'll need to be assertive and resilient to handle multiple inquiries in a fast-paced environment. Excellent communication skills and a knack for building relationships are essential.
+ **Background:** A degree or professional qualification is required, and experience in a laboratory environment would be a significant advantage.
For this position, you will ideally be based in the Central East region of the UK (e.g. **Leicester** and the surrounding areas). **Applicants must currently reside in this geographical area or be willing to relocate.**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
This advertiser has chosen not to accept applicants from your region.
0
Product Specialist (Hybrid)
London, London
Citigroup
Posted 1 day ago
Job Viewed
Job Description
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi
**Team/Role Overview**
The Global Domestic Instant Payments team is at the forefront of innovation in global payments, delivering cutting-edge solutions across our network spanning over 50 markets. We are dedicated to developing solutions that seamlessly align with clients' increasingly regional and global business models, anticipating the future of 24/7/365 instant payment capabilities. Through deep collaboration and client co-creation, we engineer solutions that genuinely meet critical business needs as the world evolves towards a more interconnected, instant network. Our unwavering focus is on delivering a best-in-class client experience and building a world-class global Instant Payments/Real-Time Payment solution with features that consistently keep our clients ahead of the curve. This innovative solution complements our existing payment products and empowers clients to thrive in an always-on, global marketplace. Our continuous investment in this space underscores Citi's commitment to leading the industry in next-generation payment solutions.
This pivotal role is focused on driving the strategic evolution of our Instant Payments product. While collaborating closely with our dedicated commercialization leads, this position will primarily influence the overarching product strategy, ensuring its resilience, compliance, and long-term viability. Citi's Instant Payments are already live in over 50 markets, reaching over 65 countries. As the SVP, Global Instant Payments Product Manager, you'll be a key part of the payments product team, leading the strategy and execution of the Instant Payments roadmap. You'll oversee development, ensure adherence to stringent product governance, risk, and control frameworks, and contribute to the strategic market rollout of new capabilities. This role offers the unique opportunity to shape strategic initiatives, identify core value-creation opportunities, and develop solutions that encourage global adoption of Instant Payments. You'll play a crucial role in bringing risk-compliant solutions to market, supporting our integrated go-to-market approach.
**What you will do:**
Your primary objective is to support and execute the global product strategy for Instant Payments, with a pronounced emphasis on innovation and emerging use cases. This involves shaping the development and strategic rollout of innovative instant payment capabilities, ensuring consistent functionality across regions while maintaining unwavering adherence to regulatory requirements and internal risk policies. You will work closely with our commercialization teams to ensure the product vision translates effectively into market success. The ultimate goal is to enable our clients to send and receive payments instantly and securely, meeting their complex treasury and commerce needs within a compliant and controlled environment.
You should possess deep payments expertise, a strong understanding of risk management and product governance principles, and the ability to translate strategic vision into actionable product initiatives. Responsibilities include:
+ Research client needs, market trends, and the competitive landscape to inform and shape the global Instant Payments product strategy, meticulously considering regulatory, risk, and control implications.
+ Understand and anticipate evolving client needs and regulatory changes to ensure our product capabilities and roadmap deliver continuous, commercially relevant innovation within established risk parameters and market demands.
+ Define and track key performance indicators (KPIs) and product scorecards for Citi's Global Instant Payment offering, with a strong focus on risk, control, and strategic growth metrics.
+ Collaborate closely with product development, technology, operations, legal, compliance, and risk teams to ensure seamless product development and adherence to governance frameworks.
+ Continuously improve product offerings based on performance data, market feedback, and robust risk assessments.
+ Work closely with our dedicated commercialization teams (including sales, marketing, and commercialization leads) to ensure product strategy effectively supports market needs and enables effective client discussions. Provide strategic product insights to aid their efforts.
+ Champion the adoption of best-in-class product governance models, leading training sessions and internal communications on new product releases, capabilities, roadmaps, schedules, and risk management best practices.
+ Work closely with Technology, Operations, Service, Compliance, Business Managers, Legal, and other stakeholders to achieve strategic product objectives, ensuring alignment with risk and control frameworks and fostering collaborative success.
**What we'll need from you:**
+ Comprehensive understanding of the payments ecosystem (Real-Time Payments/Instant Payments required), with a strong foundation strategy.
+ Ability to identify and articulate long-term product vision, translating complex concepts into clear strategic roadmaps.
+ Strong analytical skills, with the ability to interpret complex data and market trends to inform strategic decisions. Intellectual curiosity and conceptual thinking skills are essential.
+ Ability to thrive and drive initiatives in a complex, multi-country, global environment.
+ Proven experience in product governance, risk management principles, and regulatory compliance within a global financial institution.
+ Proven experience building and managing strong relationships internally and externally, influencing and coordinating diverse stakeholders toward common strategic goals.
+ Strong problem-solving skills, with the ability to develop strategic solutions and drive impactful results.
**Competencies:**
+ Client-centric mindset, focused on delivering value to clients within a clear strategic framework.
+ Excellent written and verbal communication skills, with the ability to articulate complex product strategies to diverse audiences, including senior leadership. Experienced presenter with a creative approach and the ability to synthesize information.
+ Demonstrates a deep understanding and unwavering commitment to regulatory requirements and compliance obligations.
+ Possesses strong attention to detail while maintaining a focus on delivering strategic outcomes.
+ Energetic, passionate, and dynamic self-starter who brings enthusiasm and drive to product leadership.
+ Ability to advocate a position, build consensus, and effectively influence cross-functional teams.
**What we can offer you:**
Development Value:
This role offers a unique opportunity to contribute to the development of a world-class business, leveraging Citi's existing client relationships, prospective client base, extensive global network, and cutting-edge domestic Instant Payments value proposition. You'll join a diverse and growing team of passionate individuals who thrive on collaboration and innovation, with a shared commitment to risk management, compliance, and commercial success. This role provides global exposure and interaction with experts across our 50+ country footprint. You'll gain experience balancing short-term objectives with long-term strategies by working closely with internal and external stakeholders, including risk and control functions and commercialization teams. Join an institution committed to helping clients overcome the world's toughest challenges and seize its greatest opportunities.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
· Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
· A discretional annual performance related bonus
· Private medical insurance packages to suit your personal circumstances
· Employee Assistance Program
· Pension Plan
· Paid Parental Leave
· Special discounts for employees, family, and friends
· Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
---
**Job Family Group:**
Product Management and Development
---
**Job Family:**
Product Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Team/Role Overview**
The Global Domestic Instant Payments team is at the forefront of innovation in global payments, delivering cutting-edge solutions across our network spanning over 50 markets. We are dedicated to developing solutions that seamlessly align with clients' increasingly regional and global business models, anticipating the future of 24/7/365 instant payment capabilities. Through deep collaboration and client co-creation, we engineer solutions that genuinely meet critical business needs as the world evolves towards a more interconnected, instant network. Our unwavering focus is on delivering a best-in-class client experience and building a world-class global Instant Payments/Real-Time Payment solution with features that consistently keep our clients ahead of the curve. This innovative solution complements our existing payment products and empowers clients to thrive in an always-on, global marketplace. Our continuous investment in this space underscores Citi's commitment to leading the industry in next-generation payment solutions.
This pivotal role is focused on driving the strategic evolution of our Instant Payments product. While collaborating closely with our dedicated commercialization leads, this position will primarily influence the overarching product strategy, ensuring its resilience, compliance, and long-term viability. Citi's Instant Payments are already live in over 50 markets, reaching over 65 countries. As the SVP, Global Instant Payments Product Manager, you'll be a key part of the payments product team, leading the strategy and execution of the Instant Payments roadmap. You'll oversee development, ensure adherence to stringent product governance, risk, and control frameworks, and contribute to the strategic market rollout of new capabilities. This role offers the unique opportunity to shape strategic initiatives, identify core value-creation opportunities, and develop solutions that encourage global adoption of Instant Payments. You'll play a crucial role in bringing risk-compliant solutions to market, supporting our integrated go-to-market approach.
**What you will do:**
Your primary objective is to support and execute the global product strategy for Instant Payments, with a pronounced emphasis on innovation and emerging use cases. This involves shaping the development and strategic rollout of innovative instant payment capabilities, ensuring consistent functionality across regions while maintaining unwavering adherence to regulatory requirements and internal risk policies. You will work closely with our commercialization teams to ensure the product vision translates effectively into market success. The ultimate goal is to enable our clients to send and receive payments instantly and securely, meeting their complex treasury and commerce needs within a compliant and controlled environment.
You should possess deep payments expertise, a strong understanding of risk management and product governance principles, and the ability to translate strategic vision into actionable product initiatives. Responsibilities include:
+ Research client needs, market trends, and the competitive landscape to inform and shape the global Instant Payments product strategy, meticulously considering regulatory, risk, and control implications.
+ Understand and anticipate evolving client needs and regulatory changes to ensure our product capabilities and roadmap deliver continuous, commercially relevant innovation within established risk parameters and market demands.
+ Define and track key performance indicators (KPIs) and product scorecards for Citi's Global Instant Payment offering, with a strong focus on risk, control, and strategic growth metrics.
+ Collaborate closely with product development, technology, operations, legal, compliance, and risk teams to ensure seamless product development and adherence to governance frameworks.
+ Continuously improve product offerings based on performance data, market feedback, and robust risk assessments.
+ Work closely with our dedicated commercialization teams (including sales, marketing, and commercialization leads) to ensure product strategy effectively supports market needs and enables effective client discussions. Provide strategic product insights to aid their efforts.
+ Champion the adoption of best-in-class product governance models, leading training sessions and internal communications on new product releases, capabilities, roadmaps, schedules, and risk management best practices.
+ Work closely with Technology, Operations, Service, Compliance, Business Managers, Legal, and other stakeholders to achieve strategic product objectives, ensuring alignment with risk and control frameworks and fostering collaborative success.
**What we'll need from you:**
+ Comprehensive understanding of the payments ecosystem (Real-Time Payments/Instant Payments required), with a strong foundation strategy.
+ Ability to identify and articulate long-term product vision, translating complex concepts into clear strategic roadmaps.
+ Strong analytical skills, with the ability to interpret complex data and market trends to inform strategic decisions. Intellectual curiosity and conceptual thinking skills are essential.
+ Ability to thrive and drive initiatives in a complex, multi-country, global environment.
+ Proven experience in product governance, risk management principles, and regulatory compliance within a global financial institution.
+ Proven experience building and managing strong relationships internally and externally, influencing and coordinating diverse stakeholders toward common strategic goals.
+ Strong problem-solving skills, with the ability to develop strategic solutions and drive impactful results.
**Competencies:**
+ Client-centric mindset, focused on delivering value to clients within a clear strategic framework.
+ Excellent written and verbal communication skills, with the ability to articulate complex product strategies to diverse audiences, including senior leadership. Experienced presenter with a creative approach and the ability to synthesize information.
+ Demonstrates a deep understanding and unwavering commitment to regulatory requirements and compliance obligations.
+ Possesses strong attention to detail while maintaining a focus on delivering strategic outcomes.
+ Energetic, passionate, and dynamic self-starter who brings enthusiasm and drive to product leadership.
+ Ability to advocate a position, build consensus, and effectively influence cross-functional teams.
**What we can offer you:**
Development Value:
This role offers a unique opportunity to contribute to the development of a world-class business, leveraging Citi's existing client relationships, prospective client base, extensive global network, and cutting-edge domestic Instant Payments value proposition. You'll join a diverse and growing team of passionate individuals who thrive on collaboration and innovation, with a shared commitment to risk management, compliance, and commercial success. This role provides global exposure and interaction with experts across our 50+ country footprint. You'll gain experience balancing short-term objectives with long-term strategies by working closely with internal and external stakeholders, including risk and control functions and commercialization teams. Join an institution committed to helping clients overcome the world's toughest challenges and seize its greatest opportunities.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
· Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
· A discretional annual performance related bonus
· Private medical insurance packages to suit your personal circumstances
· Employee Assistance Program
· Pension Plan
· Paid Parental Leave
· Special discounts for employees, family, and friends
· Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
---
**Job Family Group:**
Product Management and Development
---
**Job Family:**
Product Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
1
Product Specialist - Applications
London, London
Roche
Posted 5 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche, where our mission is fueled by inclusion. Your journey begins now!
Our Technical services team are made up of Service Experts - technicians and scientists - who will be responsible for the customer support in order to provide effective support for our pathology laboratory solutions.
+ Do you want to work for one of the world's leading healthcare companies?
+ Are you looking for an exciting opportunity to join a highly skilled team supporting diagnostic laboratories
**The Opportunity**
**Location:** **_The role covers the South UK region (South of M4), the ideal candidate will be located in the between Taunton and Maidstone or willing to relocate._**
We have an excellent opportunity for an experienced biomedical scientist or application support scientist to join Roche Diagnostics as a Product Specialist - Applications. This exciting position is part of field support in Roche, responsible for technical service cover for primarily focused on **cobas chemistry and immunoassay analysers and our pre- & post analytical solutions** . This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service.
As a Product Specialist - Applications you will undertake a variety of user support functions, including:
+ Installation support
+ Laboratory scientist training
+ Troubleshooting and customer support
+ Software modifications and product maintenance
+ System optimization and consultancy
+ System setup and workflow design
+ Attend customer review meetings
+ Support on tender responses, product demonstrations, liaison and assistance with third party companies.
You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information. You will be to working closely with the wider team and all other areas of Roche to provide excellent support for our customers.
You will be based in the **South region of the UK** ( **_South of M4), the ideal candidate will be located in the between Taunton and Maidstone or willing to relocate_** with easy access to motorway links to allow travel across the mainland UK to support customers.
**Career Opportunity**
+ You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best in class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers.
+ You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting.
+ The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously.
+ You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance the reputation and professionalism of Roche Diagnostics.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
**The Position**
We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche, where our mission is fueled by inclusion. Your journey begins now!
Our Technical services team are made up of Service Experts - technicians and scientists - who will be responsible for the customer support in order to provide effective support for our pathology laboratory solutions.
+ Do you want to work for one of the world's leading healthcare companies?
+ Are you looking for an exciting opportunity to join a highly skilled team supporting diagnostic laboratories
**The Opportunity**
**Location:** **_The role covers the South UK region (South of M4), the ideal candidate will be located in the between Taunton and Maidstone or willing to relocate._**
We have an excellent opportunity for an experienced biomedical scientist or application support scientist to join Roche Diagnostics as a Product Specialist - Applications. This exciting position is part of field support in Roche, responsible for technical service cover for primarily focused on **cobas chemistry and immunoassay analysers and our pre- & post analytical solutions** . This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service.
As a Product Specialist - Applications you will undertake a variety of user support functions, including:
+ Installation support
+ Laboratory scientist training
+ Troubleshooting and customer support
+ Software modifications and product maintenance
+ System optimization and consultancy
+ System setup and workflow design
+ Attend customer review meetings
+ Support on tender responses, product demonstrations, liaison and assistance with third party companies.
You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information. You will be to working closely with the wider team and all other areas of Roche to provide excellent support for our customers.
You will be based in the **South region of the UK** ( **_South of M4), the ideal candidate will be located in the between Taunton and Maidstone or willing to relocate_** with easy access to motorway links to allow travel across the mainland UK to support customers.
**Career Opportunity**
+ You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best in class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers.
+ You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting.
+ The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously.
+ You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance the reputation and professionalism of Roche Diagnostics.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
This advertiser has chosen not to accept applicants from your region.
2
AI Product Specialist
London, London
S&P Global
Posted 10 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
03
Kensho is pioneering AI-powered solutions that reshape industries and unlock new business opportunities. As an AI Specialist, you will be responsible for helping to define and execute strategies that drive market expansion, revenue growth, and adoption of AI products. This role sits at the intersection of sales engineering, AI strategy, and customer engagement-helping Kensho deepen its footprint in key markets and maximize the impact of its AI solutions.
You will leverage your skills and understanding of Kensho's value proposition and how we interact with S&P Global's solutions to spearhead the go-to-market strategy for our AI-powered data solutions. This role combines hands-on technical understanding of AI product lifecycles, scalability, and integration challenges with strategic market leadership, requiring someone who can bridge the gap between cutting-edge AI technology and commercial success. In this capacity, you'll act as a key subject matter expert in AI, assisting with closing strategic business deals and serving as a vital partner to go-to-market teams at S&P Global.
You will help shape Kensho's strategic positioning, foster industry partnerships, and identify opportunities that translate into tangible value creation. You will play a pivotal role in bridging AI innovation with business needs, ensuring Kensho remains at the forefront of industry transformation.
**Key Responsibilities:**
**Strategic Growth & Market Expansion**
+ Develop and deliver compelling technical and business cases to engage decision makers on new products, features, and innovations, ensuring clear articulation of technical feasibility, system requirements, value propositions, and ROI projections grounded in AI performance metrics.
+ Assess product readiness for market launch and guide necessary improvements or adjustments through detailed market feedback and competitive analysis.
+ Provide strategic market feedback to Kensho Strategy and Product teams to guide company positioning, product roadmap decisions, and strategic investment priorities.
+ Grow and manage a robust customer pipeline for AI-ready solutions, including LRA, Groundings, and beyond.
+ Identify Opportunities for Kensho Labs Team by facilitating design workshops with high value clients that require solution engineering
**Customer Engagement & Strategic Market Positioning**
+ Build alliances with S&P Global customers through close collaboration with the Chief Client Office (CCO) and commercial teams.
+ Drive co-development partnerships, ensuring products go to market with SME testing.
+ Conduct market analysis to uncover new verticals, regions, and customer segments (e.g., Private Markets) and provide valuable insights back to Kensho Strategy and Product teams.
+ Deliver high-impact product demos for high-value customers, shaping narratives that highlight Kensho's unique value.
+ Lead technical deep-dive sessions with potential partners and customers to demonstrate the underlying AI architecture and capabilities of Kensho's solutions.
+ Represent Kensho at industry conferences and events, driving lead generation and thought leadership.
+ Develop market entry strategies for new segments and geographies, including risk assessment, resource requirements, and success metrics.
+ Own and drive strategic market positioning by identifying key differentiators and utilizing position matrices to visualize Kensho's competitive standing.
**Cross-Functional Collaboration & Messaging**
+ Collaborate with marketing and communications teams to develop clear, compelling narratives, segment-specific messaging, and transparent value propositions that resonate with target audiences.
+ Act as a critical bridge between customer needs and Kensho's product/engineering teams, translating market insights into actionable technical requirements and contributing directly to the prioritization of AI model enhancements and feature roadmaps.
+ Work closely with sales teams to provide market intelligence, competitive positioning, and customer insights that enhance sales effectiveness.
+ Drive sales enablement, ensuring commercial teams have the resources to effectively communicate Kensho's AI value proposition.
**What You'll Bring:**
+ 3+ Years' proven experience in a customer-facing role such as a Sales Specialist, Solutions Architect, or Product specialist, with a focus on AI or data-driven solutions with a Bachelor's degree preferred
+ Experience qualifying and selling B2B software, data or other technology products
+ Subject-matter expertise with content feeds, metadata, assorted document and data delivery types a plus.
+ A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities
+ Effective communication skills working with internal colleagues and external vendor contacts at all levels
+ Collaborative and cooperative attitude with sales and marketing teammates
+ Goal oriented and self-motivated, with a passion for Artificial Intelligence
+ Experience working with globally distributed teams and partners in different time zones
+ Strong analytical skills with the ability to translate data into actionable insights
+ A passion for and/or experience with advanced AI systems.
+ Excellent communication and interpersonal skills
+ Experience working with globally distributed teams and partners in different time zones
+ Ability to work in a fast-paced, dynamic environment
+ Analytical approach to understanding customer needs combined with creative follow-up to advance opportunities
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
**Grade Level (for internal use):**
03
Kensho is pioneering AI-powered solutions that reshape industries and unlock new business opportunities. As an AI Specialist, you will be responsible for helping to define and execute strategies that drive market expansion, revenue growth, and adoption of AI products. This role sits at the intersection of sales engineering, AI strategy, and customer engagement-helping Kensho deepen its footprint in key markets and maximize the impact of its AI solutions.
You will leverage your skills and understanding of Kensho's value proposition and how we interact with S&P Global's solutions to spearhead the go-to-market strategy for our AI-powered data solutions. This role combines hands-on technical understanding of AI product lifecycles, scalability, and integration challenges with strategic market leadership, requiring someone who can bridge the gap between cutting-edge AI technology and commercial success. In this capacity, you'll act as a key subject matter expert in AI, assisting with closing strategic business deals and serving as a vital partner to go-to-market teams at S&P Global.
You will help shape Kensho's strategic positioning, foster industry partnerships, and identify opportunities that translate into tangible value creation. You will play a pivotal role in bridging AI innovation with business needs, ensuring Kensho remains at the forefront of industry transformation.
**Key Responsibilities:**
**Strategic Growth & Market Expansion**
+ Develop and deliver compelling technical and business cases to engage decision makers on new products, features, and innovations, ensuring clear articulation of technical feasibility, system requirements, value propositions, and ROI projections grounded in AI performance metrics.
+ Assess product readiness for market launch and guide necessary improvements or adjustments through detailed market feedback and competitive analysis.
+ Provide strategic market feedback to Kensho Strategy and Product teams to guide company positioning, product roadmap decisions, and strategic investment priorities.
+ Grow and manage a robust customer pipeline for AI-ready solutions, including LRA, Groundings, and beyond.
+ Identify Opportunities for Kensho Labs Team by facilitating design workshops with high value clients that require solution engineering
**Customer Engagement & Strategic Market Positioning**
+ Build alliances with S&P Global customers through close collaboration with the Chief Client Office (CCO) and commercial teams.
+ Drive co-development partnerships, ensuring products go to market with SME testing.
+ Conduct market analysis to uncover new verticals, regions, and customer segments (e.g., Private Markets) and provide valuable insights back to Kensho Strategy and Product teams.
+ Deliver high-impact product demos for high-value customers, shaping narratives that highlight Kensho's unique value.
+ Lead technical deep-dive sessions with potential partners and customers to demonstrate the underlying AI architecture and capabilities of Kensho's solutions.
+ Represent Kensho at industry conferences and events, driving lead generation and thought leadership.
+ Develop market entry strategies for new segments and geographies, including risk assessment, resource requirements, and success metrics.
+ Own and drive strategic market positioning by identifying key differentiators and utilizing position matrices to visualize Kensho's competitive standing.
**Cross-Functional Collaboration & Messaging**
+ Collaborate with marketing and communications teams to develop clear, compelling narratives, segment-specific messaging, and transparent value propositions that resonate with target audiences.
+ Act as a critical bridge between customer needs and Kensho's product/engineering teams, translating market insights into actionable technical requirements and contributing directly to the prioritization of AI model enhancements and feature roadmaps.
+ Work closely with sales teams to provide market intelligence, competitive positioning, and customer insights that enhance sales effectiveness.
+ Drive sales enablement, ensuring commercial teams have the resources to effectively communicate Kensho's AI value proposition.
**What You'll Bring:**
+ 3+ Years' proven experience in a customer-facing role such as a Sales Specialist, Solutions Architect, or Product specialist, with a focus on AI or data-driven solutions with a Bachelor's degree preferred
+ Experience qualifying and selling B2B software, data or other technology products
+ Subject-matter expertise with content feeds, metadata, assorted document and data delivery types a plus.
+ A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities
+ Effective communication skills working with internal colleagues and external vendor contacts at all levels
+ Collaborative and cooperative attitude with sales and marketing teammates
+ Goal oriented and self-motivated, with a passion for Artificial Intelligence
+ Experience working with globally distributed teams and partners in different time zones
+ Strong analytical skills with the ability to translate data into actionable insights
+ A passion for and/or experience with advanced AI systems.
+ Excellent communication and interpersonal skills
+ Experience working with globally distributed teams and partners in different time zones
+ Ability to work in a fast-paced, dynamic environment
+ Analytical approach to understanding customer needs combined with creative follow-up to advance opportunities
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
This advertiser has chosen not to accept applicants from your region.
3
Scientific Product Specialist Sales Support
EC1 London, London
Ideal Personnel & Recruitment Solutions Limited
Posted 11 days ago
Job Viewed
Job Description
Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.
This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and
challenging customer-facing role that is designed to support increase their market share. Working
closely with the field sales team you will provide application, product knowledge and sale support
during customer visits. The range of product focus include chillers, heat exchangers, sensors, media
separated valves, clean wet pumps, and process gas controls.
To be considered you will need to demonstrate customer facing technical and sales experience.
Key Responsibilities:
Maintain accurate records of activities using our CRM system
Grow sales of the product range through supporting the salesforce and their customers
Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.
Identifying, researching, and gaining application knowledge for new opportunities for the product
Promote the product range responsible for by creating marketing material, training material, and
identifying trade shows where the range will achieve exposure.
Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.
Meet and exceed targets.
Skills and Experience:
Desirable : A degree within a Science or Engineering discipline
Required: HND or equivalent or relevant experience
Proven track record of selling, specifying, or developing the product range of chillers, heat
exchangers, sensors, media separated valves, clean wet pumps and process gas controls.
Experience, skills and knowledge of the types of applications found in the non-invasive life science /
medical / electronics industry, as these are the types of market areas, you will be working in.
Demonstrate an ability to communicate and influence effectively at all levels of the business.
Highly driven and passionate about making a difference within the industry.
Proven track record of using value propositions to ensure customer satisfaction, increasing retention
and customer loyalty to a brand.
Full UK Driving Licence
Current passport as European travel may be required.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
This advertiser has chosen not to accept applicants from your region.
4
Scientific Product Specialist Sales Support
London, London
Ideal Personnel & Recruitment Solutions Limited
Posted 11 days ago
Job Viewed
Job Description
Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.
This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and
challenging customer-facing role that is designed to support increase their market share. Working
closely with the field sales team you will provide application, product knowledge and sale support
during customer visits. The range of product focus include chillers, heat exchangers, sensors, media
separated valves, clean wet pumps, and process gas controls.
To be considered you will need to demonstrate customer facing technical and sales experience.
Key Responsibilities:
Maintain accurate records of activities using our CRM system
Grow sales of the product range through supporting the salesforce and their customers
Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.
Identifying, researching, and gaining application knowledge for new opportunities for the product
Promote the product range responsible for by creating marketing material, training material, and
identifying trade shows where the range will achieve exposure.
Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.
Meet and exceed targets.
Skills and Experience:
Desirable : A degree within a Science or Engineering discipline
Required: HND or equivalent or relevant experience
Proven track record of selling, specifying, or developing the product range of chillers, heat
exchangers, sensors, media separated valves, clean wet pumps and process gas controls.
Experience, skills and knowledge of the types of applications found in the non-invasive life science /
medical / electronics industry, as these are the types of market areas, you will be working in.
Demonstrate an ability to communicate and influence effectively at all levels of the business.
Highly driven and passionate about making a difference within the industry.
Proven track record of using value propositions to ensure customer satisfaction, increasing retention
and customer loyalty to a brand.
Full UK Driving Licence
Current passport as European travel may be required.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
This advertiser has chosen not to accept applicants from your region.
5
Product Specialist, First Line Support
London, London
Board Intelligence
Posted 7 days ago
Job Viewed
Job Description
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society.
Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards.
We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management – the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we’re looking for superb talent to join us on this journey.
As we grow, we’re fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company.
The team is diverse and friendly. We value fun: most days you’ll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities.
Our Mission
We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society.
The Role
As a Product Specialist in our first line support team, you will be the first point of contact for our clients, helping to diagnose and resolve their queries with confidence and care. Your purpose is to deliver exceptional, concierge style support that leaves every client with a positive and memorable experience.
You will also play an important role in guiding clients to get the most value from our platform, delivering training where needed and feeding insights back to the wider business. By working closely with colleagues across teams, you will help shape the future of our product and contribute to the growth of both our clients and Board Intelligence.
What Excites You
The big things
- Acting as the first point of contact for clients, diagnosing and resolving queries to agreed service levels and ensuring a clear understanding of the user’s needs
- Using judgement to identify whether issues are product bugs, training needs, or require escalation, and providing accurate context for further investigation
- Creating and delivering training resources, including attending client meetings with Account Management and Customer Success to support adoption
- Supporting internal teams with user data analysis to identify trends, propose improvements and contribute to product adoption and efficiency
- Providing a feedback loop to product and customer teams, representing the customer voice in product development and company priorities
- Proactively contributing ideas to improve team processes and the client experience
The little, but still important things
- Remaining alert to incoming calls, emails and internal requests, ensuring timely and effective responses
- Asking intelligent questions to build context around issues while following security procedures
- Escalating queries to Senior Product Specialist, Second Line Support, Engineering or Customer Success with clear notes on diagnosis and user context
- Maintaining accurate records of all client interactions and keeping knowledge of product developments up to date
- Building strong relationships with users at every touch point, including encouraging event attendance and referrals
- Collaborating closely with colleagues across teams to deliver seamless support and share knowledge
- Participating in the out of hours rota, covering evenings and weekends as required
Requirements
What Excites Us
Required Skills and Experience
- Strong communication skills, with the ability to explain solutions clearly and confidently by phone and email
- Proven experience in a client facing or support role
- Ability to diagnose and resolve issues with sound judgement, escalating when appropriate and providing clear context to colleagues
- Skilled at asking insightful questions to build understanding of complex issues while maintaining strict adherence to security protocols
- A client centric mindset, able to build strong relationships, encourage product adoption and represent the voice of the customer internally
- Experience creating and delivering training materials, with confidence to support client meetings alongside other teams
- Strong organisational skills with an eye for detail when recording client interactions and analysing user data
- Comfort working in a fast-paced environment, managing competing priorities while meeting agreed service levels
- Proactive and curious, always looking for opportunities to improve processes, contribute ideas and share knowledge
- A collaborative team player who brings a positive, solutions focused approach
- Willingness to participate in an out of hours rota, including occasional evenings and weekends
Benefits
- Private Pension Scheme
- BUPA Health and Dental insurance
- Group life insurance: 4x annual salary
- 26 holiday days per calendar year in addition to Bank Holidays
- Cycle to work scheme
- Employee Assistance Program
- AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse
- Eyecare and Flu Jab vouchers
- Enhanced Parental Leave
This advertiser has chosen not to accept applicants from your region.
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6
Product Specialist Sales Executive-Europe Water Infrastructure
London, London
Autodesk
Posted 13 days ago
Job Viewed
Job Description
**Job Requisition ID #**
25WD88056
Sales role focused on Water and Wastewater SaaS software solutions. Based in the UK and reporting to Sales Director-Autodesk Water Infrastructure EMEA, you will be responsible for Autodesk's Innovyze product sales activity for your territory. Activity will be built upon a deep hydrologic or hydraulic engineering knowledge and include sales to existing customers and new customers in collaboration with Solution Engineers, Autodesk sales colleagues, and potentially Autodesk Channel Partners. We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time, but remote working is also supported.
**Responsibilities**
+ You will work with end-users who are designing, managing, and operating water & wastewater infrastructure for the future. This is an individually contributing sales position
+ You will focus on Water Infrastructure product sales and expansion in your assigned territory by prospecting and selling complex software products and services to both existing and new customers including, but not limited to strategic and enterprise customers
+ You will uncover and understand customer requirements to recommend and sell Autodesk's Water Infrastructure (formerly Innovyze) products or industry solutions
+ You will educate customers and potentially channel partners regarding Software and Software-as-a-Service (SaaS) subscription-based software license model
+ You will expand opportunities and increase average deal sizes by cross-selling a customer-loved portfolio of Autodesk products
+ You will build & maintain territory account plans and detailed financial forecasts
+ You will present accurate sales forecasts, and achieve sales targets
+ You will leverage Autodesk sales methodology and sales tools best practices
+ You will undertake account planning, including profiling, positioning strategy, needs analysis, business justifications, sales opportunity development, service improvement planning, and long-range account management strategies·
**You Have:**
**Minimum qualifications**
+ 10+ years of experience working in the European Water sector, preferably focused on UK, Ireland, BeNeLux, and Nordics
+ You have a passion to build relationships with strategic customers and for potential business planning with Channel Partners to extend the impact of channel partners on your sales
+ Fluency in English language (written and verbal)
**Preferred qualifications**
+ European water and wastewater sector experience would be valuable
+ 3+ years of quota carrying experience selling complex B2B Software/SaaS into the civil/hydrologic/hydraulic (water/wastewater) engineering space Consultative sales methodology techniques, like outcome selling
+ Salesforce.com or other Customer Relationship Management tools
+ Excel intermediate knowledge
+ College degree or equivalent experience
#LI-SH1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
25WD88056
Sales role focused on Water and Wastewater SaaS software solutions. Based in the UK and reporting to Sales Director-Autodesk Water Infrastructure EMEA, you will be responsible for Autodesk's Innovyze product sales activity for your territory. Activity will be built upon a deep hydrologic or hydraulic engineering knowledge and include sales to existing customers and new customers in collaboration with Solution Engineers, Autodesk sales colleagues, and potentially Autodesk Channel Partners. We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time, but remote working is also supported.
**Responsibilities**
+ You will work with end-users who are designing, managing, and operating water & wastewater infrastructure for the future. This is an individually contributing sales position
+ You will focus on Water Infrastructure product sales and expansion in your assigned territory by prospecting and selling complex software products and services to both existing and new customers including, but not limited to strategic and enterprise customers
+ You will uncover and understand customer requirements to recommend and sell Autodesk's Water Infrastructure (formerly Innovyze) products or industry solutions
+ You will educate customers and potentially channel partners regarding Software and Software-as-a-Service (SaaS) subscription-based software license model
+ You will expand opportunities and increase average deal sizes by cross-selling a customer-loved portfolio of Autodesk products
+ You will build & maintain territory account plans and detailed financial forecasts
+ You will present accurate sales forecasts, and achieve sales targets
+ You will leverage Autodesk sales methodology and sales tools best practices
+ You will undertake account planning, including profiling, positioning strategy, needs analysis, business justifications, sales opportunity development, service improvement planning, and long-range account management strategies·
**You Have:**
**Minimum qualifications**
+ 10+ years of experience working in the European Water sector, preferably focused on UK, Ireland, BeNeLux, and Nordics
+ You have a passion to build relationships with strategic customers and for potential business planning with Channel Partners to extend the impact of channel partners on your sales
+ Fluency in English language (written and verbal)
**Preferred qualifications**
+ European water and wastewater sector experience would be valuable
+ 3+ years of quota carrying experience selling complex B2B Software/SaaS into the civil/hydrologic/hydraulic (water/wastewater) engineering space Consultative sales methodology techniques, like outcome selling
+ Salesforce.com or other Customer Relationship Management tools
+ Excel intermediate knowledge
+ College degree or equivalent experience
#LI-SH1
**Learn More**
**About Autodesk**
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7
UK Consumer BG Product Management Specialist (Chinese speaking)
London, London
Manning Global AG
Posted today
Job Viewed
Job Description
Our client, a leading global IT service provider, is recruiting a UK Consumer BG Product Management Specialist to join their project in the UK.
Position Title:
UK Consumer BG Product Management Specialist (Chinese speaking)
Position Type:
Permanent
Start Date:
ASAP
Location:
London Paddington, 5 days working onsite
Contact:
Alen Lalić |
The GTM (Product Management) will drive client’s wearable product sales across UK & Ireland retail, and distribution channels. This hybrid role combines strategic account management, channel development, and business development. The role focuses on developing new business opportunities with partners not yet selling client’s products, requiring strong customer engagement, commercial insight, and end-to-end ownership of the B2C business in UK & I.
Responsibilities:
- GTM (Go to Market) project management support. Help the GTM Manager and Director to follow up the GTM execution plans (product launch and phase out, price and promotion);
- Product management support. Learn to be the product expert for certain product category and help GTM & sales team to present product customer;
- Support GTM and sales team to prepare Incentive & Joint-Marketing plan;
- Routine intake, sales and inventory Data analysis;
- Business plan design, analysis and calculation of project costs and expenses;
- Review and decision support, organize and participate in relevant process internal control work.
Qualifications:
- Bachelor’s Degree in business related field;
- Strong willing to learn and grow capability in consumer electronic business;
- Strong analytical, precise, systematic and patient to solve a problem;
- Ability to effectively communicate in English and Chinese, both verbally and in writing;
- Eligible to have the right to work in the UK.
This advertiser has chosen not to accept applicants from your region.
8
UK Consumer BG Product Management Specialist (Chinese speaking)
London, London
Manning Global AG
Posted today
Job Viewed
Job Description
Our client, a leading global IT service provider, is recruiting a UK Consumer BG Product Management Specialist to join their project in the UK. Position Title: UK Consumer BG Product Management Specialist (Chinese speaking) Position Type: Permanent Start Date: ASAP Location: London Paddington, 5 days working onsite Contact: Alen Lalić | The GTM (Product Management) will drive client’s wearable product sales across UK & Ireland retail, and distribution channels. This hybrid role combines strategic account management, channel development, and business development. The role focuses on developing new business opportunities with partners not yet selling client’s products, requiring strong customer engagement, commercial insight, and end-to-end ownership of the B2C business in UK & I. Responsibilities: GTM (Go to Market) project management support. Help the GTM Manager and Director to follow up the GTM execution plans (product launch and phase out, price and promotion); Product management support. Learn to be the product expert for certain product category and help GTM & sales team to present product customer; Support GTM and sales team to prepare Incentive & Joint-Marketing plan; Routine intake, sales and inventory Data analysis; Business plan design, analysis and calculation of project costs and expenses; Review and decision support, organize and participate in relevant process internal control work. Qualifications: Bachelor’s Degree in business related field; Strong willing to learn and grow capability in consumer electronic business; Strong analytical, precise, systematic and patient to solve a problem; Ability to effectively communicate in English and Chinese, both verbally and in writing; Eligible to have the right to work in the UK.
This advertiser has chosen not to accept applicants from your region.
9