80 Product Information jobs in London
AI Product Specialist

Posted 13 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
03
Kensho is pioneering AI-powered solutions that reshape industries and unlock new business opportunities. As an AI Specialist, you will be responsible for helping to define and execute strategies that drive market expansion, revenue growth, and adoption of AI products. This role sits at the intersection of sales engineering, AI strategy, and customer engagement-helping Kensho deepen its footprint in key markets and maximize the impact of its AI solutions.
You will leverage your skills and understanding of Kensho's value proposition and how we interact with S&P Global's solutions to spearhead the go-to-market strategy for our AI-powered data solutions. This role combines hands-on technical understanding of AI product lifecycles, scalability, and integration challenges with strategic market leadership, requiring someone who can bridge the gap between cutting-edge AI technology and commercial success. In this capacity, you'll act as a key subject matter expert in AI, assisting with closing strategic business deals and serving as a vital partner to go-to-market teams at S&P Global.
You will help shape Kensho's strategic positioning, foster industry partnerships, and identify opportunities that translate into tangible value creation. You will play a pivotal role in bridging AI innovation with business needs, ensuring Kensho remains at the forefront of industry transformation.
**Key Responsibilities:**
**Strategic Growth & Market Expansion**
+ Develop and deliver compelling technical and business cases to engage decision makers on new products, features, and innovations, ensuring clear articulation of technical feasibility, system requirements, value propositions, and ROI projections grounded in AI performance metrics.
+ Assess product readiness for market launch and guide necessary improvements or adjustments through detailed market feedback and competitive analysis.
+ Provide strategic market feedback to Kensho Strategy and Product teams to guide company positioning, product roadmap decisions, and strategic investment priorities.
+ Grow and manage a robust customer pipeline for AI-ready solutions, including LRA, Groundings, and beyond.
+ Identify Opportunities for Kensho Labs Team by facilitating design workshops with high value clients that require solution engineering
**Customer Engagement & Strategic Market Positioning**
+ Build alliances with S&P Global customers through close collaboration with the Chief Client Office (CCO) and commercial teams.
+ Drive co-development partnerships, ensuring products go to market with SME testing.
+ Conduct market analysis to uncover new verticals, regions, and customer segments (e.g., Private Markets) and provide valuable insights back to Kensho Strategy and Product teams.
+ Deliver high-impact product demos for high-value customers, shaping narratives that highlight Kensho's unique value.
+ Lead technical deep-dive sessions with potential partners and customers to demonstrate the underlying AI architecture and capabilities of Kensho's solutions.
+ Represent Kensho at industry conferences and events, driving lead generation and thought leadership.
+ Develop market entry strategies for new segments and geographies, including risk assessment, resource requirements, and success metrics.
+ Own and drive strategic market positioning by identifying key differentiators and utilizing position matrices to visualize Kensho's competitive standing.
**Cross-Functional Collaboration & Messaging**
+ Collaborate with marketing and communications teams to develop clear, compelling narratives, segment-specific messaging, and transparent value propositions that resonate with target audiences.
+ Act as a critical bridge between customer needs and Kensho's product/engineering teams, translating market insights into actionable technical requirements and contributing directly to the prioritization of AI model enhancements and feature roadmaps.
+ Work closely with sales teams to provide market intelligence, competitive positioning, and customer insights that enhance sales effectiveness.
+ Drive sales enablement, ensuring commercial teams have the resources to effectively communicate Kensho's AI value proposition.
**What You'll Bring:**
+ 3+ Years' proven experience in a customer-facing role such as a Sales Specialist, Solutions Architect, or Product specialist, with a focus on AI or data-driven solutions with a Bachelor's degree preferred
+ Experience qualifying and selling B2B software, data or other technology products
+ Subject-matter expertise with content feeds, metadata, assorted document and data delivery types a plus.
+ A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities
+ Effective communication skills working with internal colleagues and external vendor contacts at all levels
+ Collaborative and cooperative attitude with sales and marketing teammates
+ Goal oriented and self-motivated, with a passion for Artificial Intelligence
+ Experience working with globally distributed teams and partners in different time zones
+ Strong analytical skills with the ability to translate data into actionable insights
+ A passion for and/or experience with advanced AI systems.
+ Excellent communication and interpersonal skills
+ Experience working with globally distributed teams and partners in different time zones
+ Ability to work in a fast-paced, dynamic environment
+ Analytical approach to understanding customer needs combined with creative follow-up to advance opportunities
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Product Specialist (Hybrid)

Posted 13 days ago
Job Viewed
Job Description
**Team/Role Overview**
The Global Domestic Instant Payments team is at the forefront of innovation in global payments, delivering cutting-edge solutions across our network spanning over 50 markets. We are dedicated to developing solutions that seamlessly align with clients' increasingly regional and global business models, anticipating the future of 24/7/365 instant payment capabilities. Through deep collaboration and client co-creation, we engineer solutions that genuinely meet critical business needs as the world evolves towards a more interconnected, instant network. Our unwavering focus is on delivering a best-in-class client experience and building a world-class global Instant Payments/Real-Time Payment solution with features that consistently keep our clients ahead of the curve. This innovative solution complements our existing payment products and empowers clients to thrive in an always-on, global marketplace. Our continuous investment in this space underscores Citi's commitment to leading the industry in next-generation payment solutions.
This pivotal role is focused on driving the strategic evolution of our Instant Payments product. While collaborating closely with our dedicated commercialization leads, this position will primarily influence the overarching product strategy, ensuring its resilience, compliance, and long-term viability. Citi's Instant Payments are already live in over 50 markets, reaching over 65 countries. As the SVP, Global Instant Payments Product Manager, you'll be a key part of the payments product team, leading the strategy and execution of the Instant Payments roadmap. You'll oversee development, ensure adherence to stringent product governance, risk, and control frameworks, and contribute to the strategic market rollout of new capabilities. This role offers the unique opportunity to shape strategic initiatives, identify core value-creation opportunities, and develop solutions that encourage global adoption of Instant Payments. You'll play a crucial role in bringing risk-compliant solutions to market, supporting our integrated go-to-market approach.
**What you will do:**
Your primary objective is to support and execute the global product strategy for Instant Payments, with a pronounced emphasis on innovation and emerging use cases. This involves shaping the development and strategic rollout of innovative instant payment capabilities, ensuring consistent functionality across regions while maintaining unwavering adherence to regulatory requirements and internal risk policies. You will work closely with our commercialization teams to ensure the product vision translates effectively into market success. The ultimate goal is to enable our clients to send and receive payments instantly and securely, meeting their complex treasury and commerce needs within a compliant and controlled environment.
You should possess deep payments expertise, a strong understanding of risk management and product governance principles, and the ability to translate strategic vision into actionable product initiatives. Responsibilities include:
+ Research client needs, market trends, and the competitive landscape to inform and shape the global Instant Payments product strategy, meticulously considering regulatory, risk, and control implications.
+ Understand and anticipate evolving client needs and regulatory changes to ensure our product capabilities and roadmap deliver continuous, commercially relevant innovation within established risk parameters and market demands.
+ Define and track key performance indicators (KPIs) and product scorecards for Citi's Global Instant Payment offering, with a strong focus on risk, control, and strategic growth metrics.
+ Collaborate closely with product development, technology, operations, legal, compliance, and risk teams to ensure seamless product development and adherence to governance frameworks.
+ Continuously improve product offerings based on performance data, market feedback, and robust risk assessments.
+ Work closely with our dedicated commercialization teams (including sales, marketing, and commercialization leads) to ensure product strategy effectively supports market needs and enables effective client discussions. Provide strategic product insights to aid their efforts.
+ Champion the adoption of best-in-class product governance models, leading training sessions and internal communications on new product releases, capabilities, roadmaps, schedules, and risk management best practices.
+ Work closely with Technology, Operations, Service, Compliance, Business Managers, Legal, and other stakeholders to achieve strategic product objectives, ensuring alignment with risk and control frameworks and fostering collaborative success.
**What we'll need from you:**
+ Comprehensive understanding of the payments ecosystem (Real-Time Payments/Instant Payments required), with a strong foundation strategy.
+ Ability to identify and articulate long-term product vision, translating complex concepts into clear strategic roadmaps.
+ Strong analytical skills, with the ability to interpret complex data and market trends to inform strategic decisions. Intellectual curiosity and conceptual thinking skills are essential.
+ Ability to thrive and drive initiatives in a complex, multi-country, global environment.
+ Proven experience in product governance, risk management principles, and regulatory compliance within a global financial institution.
+ Proven experience building and managing strong relationships internally and externally, influencing and coordinating diverse stakeholders toward common strategic goals.
+ Strong problem-solving skills, with the ability to develop strategic solutions and drive impactful results.
**Competencies:**
+ Client-centric mindset, focused on delivering value to clients within a clear strategic framework.
+ Excellent written and verbal communication skills, with the ability to articulate complex product strategies to diverse audiences, including senior leadership. Experienced presenter with a creative approach and the ability to synthesize information.
+ Demonstrates a deep understanding and unwavering commitment to regulatory requirements and compliance obligations.
+ Possesses strong attention to detail while maintaining a focus on delivering strategic outcomes.
+ Energetic, passionate, and dynamic self-starter who brings enthusiasm and drive to product leadership.
+ Ability to advocate a position, build consensus, and effectively influence cross-functional teams.
**What we can offer you:**
Development Value:
This role offers a unique opportunity to contribute to the development of a world-class business, leveraging Citi's existing client relationships, prospective client base, extensive global network, and cutting-edge domestic Instant Payments value proposition. You'll join a diverse and growing team of passionate individuals who thrive on collaboration and innovation, with a shared commitment to risk management, compliance, and commercial success. This role provides global exposure and interaction with experts across our 50+ country footprint. You'll gain experience balancing short-term objectives with long-term strategies by working closely with internal and external stakeholders, including risk and control functions and commercialization teams. Join an institution committed to helping clients overcome the world's toughest challenges and seize its greatest opportunities.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
· Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
· A discretional annual performance related bonus
· Private medical insurance packages to suit your personal circumstances
· Employee Assistance Program
· Pension Plan
· Paid Parental Leave
· Special discounts for employees, family, and friends
· Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
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**Job Family Group:**
Product Management and Development
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**Job Family:**
Product Management
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Specialist, Product Management
Posted today
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Product Management Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The European Optimisation team is looking for a highly motivated, self-starting Specialist to support our issuing customers engagements to unlock the latent revenue that exists within their existing consumer card programmes. To be successful you will need to establish and maintain internal contacts across our customer facing teams to identify and project manage the implementation of successful strategies, utilising internal tools to produce relevant evidence and content. The ideal candidate is passionate about performance management, highly motivated, intellectually curious, analytical, and possesses a collegiate mindset to be able to work closely with others. This role offers exposure to senior stakeholders, opportunities to lead strategic initiatives, and a platform to develop thought leadership in the consumer card space.
Role
In this predominantly internal-facing position, you will:
• Partner with our internal stakeholders to identify and present optimisation opportunities, and track progress
• rovide strategic ideas/thinking to internal teams by synthesising insights and advising on performance related decision-making.
• A sist in the construct of evidence based areas of focus at customer specific level and build/deliver solutions.
• E tablish and maintain relationships across both our regional and global teams and to be the focal point for all optimisation based questions and content requests
• B comfortable working with Microsoft Office tools, such as Excel and PowerPoint, to create, manipulate and interpret data and present findings in a clear and unambiguous manner for the mutual benefit of internal teams and external customers
• H ve a project management mindset for taking ideas from initiation, through customer engagement, into execution/delivery and the systemic measurement of any uplift in performance
• T ke responsibility for being the subject matter expert and main contact point across the Europe region.
All About You
The ideal candidate for this position should:
• H ve an inquisitive and curious mindset to question and challenge more senior individuals to ensure the best approach is being taken
• B confident in speaking up in front of peers and seniors and adding a well thought-through opinion to back up any hypothesis or change in strategy
• H ve experience of dealing with customers and consider their need for a simplistic way of being more successful and profitable
• H ve a collegiate mindset to include those around you to supplement your skills and areas of responsibilities to be able to present the best customer facing solutions to meet their needs
• B confident extracting, manipulating and dealing with data to be able to support a strategic story and hypothesis
• B skilled at explaining technical problems succinctly and clearly
• B a strong, confident, and exacting writer and speaker, able to communicate effectively to a wide variety of stakeholders
• A ways look for potential solutions to solve problems
• H ve a strong aptitude when working with the full suite of Microsoft Office products and tools
• B curious, open to fresh ideas and new approaches to accelerate success
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• A ide by Mastercard’s security policies and practices;
• Ens re the confidentiality and integrity of the information being accessed;
• R port any suspected information security violation or breach, and
• C mplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Specialist, Product Management
Posted today
Job Viewed
Job Description
Product Specialist, Political/Macroeconomic Risk
Posted 14 days ago
Job Viewed
Job Description
The Product Specialist, Political/Macroeconomic Risk, will support the team in delivering specialised insights within the financial services industry. This role is based in London and requires an analytical mindset coupled with expertise in political/macroeconomic risk.
Client Details
The organisation is a well-established, large organisation within the financial services sector. It focuses on delivering expert insights and solutions to its clients, maintaining a strong reputation for excellence in the field.
Description
Product Specialist, Political/Macroeconomic Risk
- Analyse and interpret political risk data to support the team's objectives.
- Collaborate with internal stakeholders to enhance the delivery of client solutions.
- Develop and maintain expertise in political risk within the financial services industry.
- Assist in preparing reports and presentations for clients and internal teams.
- Provide thought leadership on emerging trends in political risk and their implications.
- Support product development initiatives, ensuring alignment with market needs.
- Engage with clients to understand their requirements and propose tailored solutions.
- Ensure data integrity and accuracy in all deliverables.
Profile
A successful Product Specialist, Political/Macroeconomic Risk, should have:
- Strong analytical skills with a focus on political risk and/or macroeconomic themes.
- Existing account manager/product specialist or a salesperson looking to transition into a product specialist/consultative role
- A background in the financial services industry or related field.
- Excellent communication skills, both written and verbal.
- Proficiency in using data tools and software relevant to political/macroeconomic risk analysis.
- A proactive approach to problem-solving and delivering results.
- A degree in a relevant discipline such as political science, economics, or finance.
Job Offer
- Competitive salary
- Permanent role based in London with opportunities for professional growth.
- Engaging work environment within a large organisation in financial services.
- Opportunities to collaborate with experts in the political/macroeconomic field.
- Access to comprehensive resources and tools to support your success.
This is an excellent opportunity to advance your career as a Product Specialist, Political Risk, in London. If you meet the criteria, we encourage you to apply today!
Scientific Product Specialist Sales Support
Posted 14 days ago
Job Viewed
Job Description
Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.
This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and
challenging customer-facing role that is designed to support increase their market share. Working
closely with the field sales team you will provide application, product knowledge and sale support
during customer visits. The range of product focus include chillers, heat exchangers, sensors, media
separated valves, clean wet pumps, and process gas controls.
To be considered you will need to demonstrate customer facing technical and sales experience.
Key Responsibilities:
Maintain accurate records of activities using our CRM system
Grow sales of the product range through supporting the salesforce and their customers
Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.
Identifying, researching, and gaining application knowledge for new opportunities for the product
Promote the product range responsible for by creating marketing material, training material, and
identifying trade shows where the range will achieve exposure.
Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.
Meet and exceed targets.
Skills and Experience:
Desirable : A degree within a Science or Engineering discipline
Required: HND or equivalent or relevant experience
Proven track record of selling, specifying, or developing the product range of chillers, heat
exchangers, sensors, media separated valves, clean wet pumps and process gas controls.
Experience, skills and knowledge of the types of applications found in the non-invasive life science /
medical / electronics industry, as these are the types of market areas, you will be working in.
Demonstrate an ability to communicate and influence effectively at all levels of the business.
Highly driven and passionate about making a difference within the industry.
Proven track record of using value propositions to ensure customer satisfaction, increasing retention
and customer loyalty to a brand.
Full UK Driving Licence
Current passport as European travel may be required.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Scientific Product Specialist Sales Support
Posted 2 days ago
Job Viewed
Job Description
Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.
This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and
challenging customer-facing role that is designed to support increase their market share. Working
closely with the field sales team you will provide application, product knowledge and sale support
during customer visits. The range of product focus include chillers, heat exchangers, sensors, media
separated valves, clean wet pumps, and process gas controls.
To be considered you will need to demonstrate customer facing technical and sales experience.
Key Responsibilities:
Maintain accurate records of activities using our CRM system
Grow sales of the product range through supporting the salesforce and their customers
Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.
Identifying, researching, and gaining application knowledge for new opportunities for the product
Promote the product range responsible for by creating marketing material, training material, and
identifying trade shows where the range will achieve exposure.
Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.
Meet and exceed targets.
Skills and Experience:
Desirable : A degree within a Science or Engineering discipline
Required: HND or equivalent or relevant experience
Proven track record of selling, specifying, or developing the product range of chillers, heat
exchangers, sensors, media separated valves, clean wet pumps and process gas controls.
Experience, skills and knowledge of the types of applications found in the non-invasive life science /
medical / electronics industry, as these are the types of market areas, you will be working in.
Demonstrate an ability to communicate and influence effectively at all levels of the business.
Highly driven and passionate about making a difference within the industry.
Proven track record of using value propositions to ensure customer satisfaction, increasing retention
and customer loyalty to a brand.
Full UK Driving Licence
Current passport as European travel may be required.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
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Product Specialist, Political/Macroeconomic Risk
Posted 10 days ago
Job Viewed
Job Description
The Product Specialist, Political/Macroeconomic Risk, will support the team in delivering specialised insights within the financial services industry. This role is based in London and requires an analytical mindset coupled with expertise in political/macroeconomic risk.
Client Details
The organisation is a well-established, large organisation within the financial services sector. It focuses on delivering expert insights and solutions to its clients, maintaining a strong reputation for excellence in the field.
Description
Product Specialist, Political/Macroeconomic Risk
- Analyse and interpret political risk data to support the team's objectives.
- Collaborate with internal stakeholders to enhance the delivery of client solutions.
- Develop and maintain expertise in political risk within the financial services industry.
- Assist in preparing reports and presentations for clients and internal teams.
- Provide thought leadership on emerging trends in political risk and their implications.
- Support product development initiatives, ensuring alignment with market needs.
- Engage with clients to understand their requirements and propose tailored solutions.
- Ensure data integrity and accuracy in all deliverables.
Profile
A successful Product Specialist, Political/Macroeconomic Risk, should have:
- Strong analytical skills with a focus on political risk and/or macroeconomic themes.
- Existing account manager/product specialist or a salesperson looking to transition into a product specialist/consultative role
- A background in the financial services industry or related field.
- Excellent communication skills, both written and verbal.
- Proficiency in using data tools and software relevant to political/macroeconomic risk analysis.
- A proactive approach to problem-solving and delivering results.
- A degree in a relevant discipline such as political science, economics, or finance.
Job Offer
- Competitive salary
- Permanent role based in London with opportunities for professional growth.
- Engaging work environment within a large organisation in financial services.
- Opportunities to collaborate with experts in the political/macroeconomic field.
- Access to comprehensive resources and tools to support your success.
This is an excellent opportunity to advance your career as a Product Specialist, Political Risk, in London. If you meet the criteria, we encourage you to apply today!
Product Specialist, First Line Support
Posted 27 days ago
Job Viewed
Job Description
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society.
Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards.
We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management – the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we’re looking for superb talent to join us on this journey.
As we grow, we’re fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company.
The team is diverse and friendly. We value fun: most days you’ll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities.
Our Mission
We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society.
The Role
As a Product Specialist in our first line support team, you will be the first point of contact for our clients, helping to diagnose and resolve their queries with confidence and care. Your purpose is to deliver exceptional, concierge style support that leaves every client with a positive and memorable experience.
You will also play an important role in guiding clients to get the most value from our platform, delivering training where needed and feeding insights back to the wider business. By working closely with colleagues across teams, you will help shape the future of our product and contribute to the growth of both our clients and Board Intelligence.
What Excites You
The big things
- Acting as the first point of contact for clients, diagnosing and resolving queries to agreed service levels and ensuring a clear understanding of the user’s needs
- Using judgement to identify whether issues are product bugs, training needs, or require escalation, and providing accurate context for further investigation
- Creating and delivering training resources, including attending client meetings with Account Management and Customer Success to support adoption
- Supporting internal teams with user data analysis to identify trends, propose improvements and contribute to product adoption and efficiency
- Providing a feedback loop to product and customer teams, representing the customer voice in product development and company priorities
- Proactively contributing ideas to improve team processes and the client experience
The little, but still important things
- Remaining alert to incoming calls, emails and internal requests, ensuring timely and effective responses
- Asking intelligent questions to build context around issues while following security procedures
- Escalating queries to Senior Product Specialist, Second Line Support, Engineering or Customer Success with clear notes on diagnosis and user context
- Maintaining accurate records of all client interactions and keeping knowledge of product developments up to date
- Building strong relationships with users at every touch point, including encouraging event attendance and referrals
- Collaborating closely with colleagues across teams to deliver seamless support and share knowledge
- Participating in the out of hours rota, covering evenings and weekends as required
Requirements
What Excites Us
Required Skills and Experience
- Strong communication skills, with the ability to explain solutions clearly and confidently by phone and email
- Proven experience in a client facing or support role
- Ability to diagnose and resolve issues with sound judgement, escalating when appropriate and providing clear context to colleagues
- Skilled at asking insightful questions to build understanding of complex issues while maintaining strict adherence to security protocols
- A client centric mindset, able to build strong relationships, encourage product adoption and represent the voice of the customer internally
- Experience creating and delivering training materials, with confidence to support client meetings alongside other teams
- Strong organisational skills with an eye for detail when recording client interactions and analysing user data
- Comfort working in a fast-paced environment, managing competing priorities while meeting agreed service levels
- Proactive and curious, always looking for opportunities to improve processes, contribute ideas and share knowledge
- A collaborative team player who brings a positive, solutions focused approach
- Willingness to participate in an out of hours rota, including occasional evenings and weekends
Benefits
- Private Pension Scheme
- BUPA Health and Dental insurance
- Group life insurance: 4x annual salary
- 26 holiday days per calendar year in addition to Bank Holidays
- Cycle to work scheme
- Employee Assistance Program
- AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse
- Eyecare and Flu Jab vouchers
- Enhanced Parental Leave
Product Specialist, First Line Support (Evening)
Posted 7 days ago
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Job Description
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society.
Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards.
We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management – the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we’re looking for superb talent to join us on this journey.
As we grow, we’re fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company.
The team is diverse and friendly. We value fun: most days you’ll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities.
Our Mission
We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society.
The Role
As a Product Specialist in our first line support team, you will be the first point of contact for our clients, helping to diagnose and resolve their queries with confidence and care. Your purpose is to deliver exceptional, concierge style support that leaves every client with a positive and memorable experience.
You will also play an important role in guiding clients to get the most value from our platform, delivering training where needed and feeding insights back to the wider business. By working closely with colleagues across teams, you will help shape the future of our product and contribute to the growth of both our clients and Board Intelligence.
What Excites You
The big things
- Acting as the first point of contact for clients during the evening 3pm – Midnight shift , diagnosing and resolving queries to agreed service levels and ensuring a clear understanding of the user’s needs
- Using judgement to identify whether issues are product bugs, training needs, or require escalation, and providing accurate context for further investigation
- Creating and delivering training resources, including attending client meetings with Account Management and Customer Success to support adoption
- Supporting internal teams with user data analysis to identify trends, propose improvements and contribute to product adoption and efficiency
- Providing a feedback loop to product and customer teams, representing the customer voice in product development and company priorities
- Proactively contributing ideas to improve team processes and the client experience
- You will be managing incoming tickets solo from 6pm – Midnight, ensuring smooth handovers to the night shift team and follow-up on day team escalations
The little, but still important things
- Remaining alert to incoming calls, emails and internal requests, ensuring timely and effective responses
- Asking intelligent questions to build context around issues while following security procedures
- Escalating queries to Senior Product Specialist, Second Line Support, Engineering or Customer Success with clear notes on diagnosis and user context
- Maintaining accurate records of all client interactions and keeping knowledge of product developments up to date
- Building strong relationships with users at every touch point, including encouraging event attendance and referrals
- Collaborating closely with colleagues across teams to deliver seamless support and share knowledge
- Participating in the out of hours rota, covering evenings and weekends as required
Requirements
What Excites Us
Required Skills and Experience
- Strong communication skills, with the ability to explain solutions clearly and confidently by phone and email
- Proven experience in a client facing or support role
- Ability to diagnose and resolve issues with sound judgement, escalating when appropriate and providing clear context to colleagues
- Skilled at asking insightful questions to build understanding of complex issues while maintaining strict adherence to security protocols
- A client centric mindset, able to build strong relationships, encourage product adoption and represent the voice of the customer internally
- Experience creating and delivering training materials, with confidence to support client meetings alongside other teams
- Experience using ticketing or customer support systems to maintain detailed records of client interactions and issue resolution
- Strong organisational skills with an eye for detail when recording client interactions and analysing user data
- Comfort working in a fast-paced environment, managing competing priorities while meeting agreed service levels
- Proactive and curious, always looking for opportunities to improve processes, contribute ideas and share knowledge
- A collaborative team player who brings a positive, solutions focused approach
- Willingness to participate in an out of hours rota, including occasional evenings and weekends
Additional Helpful Expereince:
- Basic familiarity with JIRA (or similar) for logging and tracking customer issues, including understanding how to create clear, detailed tickets for escalation to senior team members
- Exposure to Datadog (or basic log review and monitoring), PagerDuty (or other alert systems and incident response management), and/or BugSnag (error reporting)
Benefits
- Private Pension Scheme
- BUPA Health and Dental insurance
- Group life insurance: 4x annual salary
- 26 holiday days per calendar year in addition to Bank Holidays
- Cycle to work scheme
- Employee Assistance Program
- AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse
- Eyecare and Flu Jab vouchers
- Enhanced Parental Leave