45,891 Product Support jobs in the United Kingdom

Are you graduate with any medical or science degree? Are you interested and excited to work with a multinational organization in medical devices industry? We have an opportunity for you as Product support investigator

Job Title: Product support investigator

Duration: 8 months (longer term contract)

Location: Dundee

Salary: 13.85 p/h

Working hours: 37.5 hours

Main Purpose of the Role:

• This is an individual contributor role with expectations aligned to the Capabilities and Behaviors as set out in the Employee Handbook
• Working as part of the Product Support Team, the Product Support Investigator II is primarily responsible for the logging, assessing the reports of end user complaints and subsequent investigation at Dundee

Responsibilties:

• Log, acknowledge and assess all alleged product deficiencies received from end users for adverse event reportability to time lines specified by site procedures.
• Investigate, establish and report cause.
• Log, acknowledge Supplier Corrective Actions (SCARS) received Taking full accountability for personal workload, ensuring work is completed to a high standard in accordance with site policies, procedures and applicable regulations.
• Proactively contributing to continuous improvement initiatives and other general housekeeping duties.
• Taking a self-motivated approach to continuous professional development and engaging with site training initiatives.
• Developing excellent relations with the department team and wider Operations group.
• Proposing ideas for new opportunities to improve communication and productivity.

• Being aware of the policies as set out in the Employee Handbook and able to enact them as appropriate

If this is something that you would be interested in please apply with your updated CV and I will be happy to connect at your convenient time.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

We are working with our client who is an established international manufacturer seeking a skilled individual to join to join their team on a permanent basis in the role of Product Support Engineer.  This role is ideal for someone passionate about delivering exceptional technical support and building strong customer relationships across global markets. The is North East based, European travel is involved.

Responsibilities

• Deliver high-quality post-delivery technical and customer support for machinery and equipment.
li>Ensure timely and effective resolution of customer-reported issues, maintaining professionalism at all times.
• Serve as a direct point of contact for customers, representing the business with integrity and technical expertise.
• Provide on-site support to diagnose and resolve equipment issues, including short-notice international travel when required.
• Conduct technical training sessions for distributors and large fleet clients.
• Participate in proactive customer visits, often alongside sales teams, to strengthen long-term relationships.
• Report reliability and service concerns to internal quality and operations teams.
• Perform audits on warranty claims and parts at customer sites when necessary.
• Collaborate on spare parts discussions to identify opportunities for increased revenue.
• Maintain detailed records of support activities and field service reports.
• Draft and distribute service bulletins to relevant stakeholders.
• Supply technical documentation and drawings to assist with troubleshooting and training.
• Uphold health and safety standards across all activities.
• Support exhibitions, customer events, and other promotional activities as needed.
• Explore opportunities for chargeable service work on both in-house and third-party equipment.

Qualifications & Skills Required

• Engineering qualification equivalent to a UK BTEC ONC / HNC or similar.
• Strong written and verbal communication skills, with a confident and professional approach to customer interactions.
• Willingness to travel extensively across Europe to meet customer needs.
• Foreign language proficiency (especially Dutch, French, or Spanish) is a plus.

This is a fantastic opportunity for someone who thrives in a dynamic, customer-facing engineering role and enjoys international travel and technical problem-solving.  

We are looking for a Product Support Engineer to provide exceptional technical support and guidance to customers in the retail industry.

Client Details

Our client is a well-established Global Leader within the Manufacturing industry. They are known for their innovative approach to customer service and their commitment to providing high-quality products and solutions.

Description

• Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.
• Assist with troubleshooting product-related challenges and recommend appropriate solutions.
• Collaborate with internal teams to escalate and resolve complex technical queries.
• Maintain accurate records of customer interactions and technical issues.
• Support the Regional Sales team with technical information for their customers
• Stay updated on product developments and industry trends to offer informed support.
• Contribute to improving customer service processes and technical documentation.

Profile

A successful Product Support Engineer should have:

• Minimum of 2 years experience in a product support role.
• Proficient technical knowledge or tech savvy with an interest in new technology
• Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.
• Ability to multitask.
• Experience within Engineering or technical motor products highly advantageous.

Job Offer

• Personal Development fund
• Hybrid working model offering flexibility and work-life balance.
• Access to private healthcare and Medicash benefits.
• Cycle-to-work scheme
• Charity days
• Bonus
• 25 days annual leave

Please note that this isn't an IT role and requires experience with Technical electrical products.

Production Support operative

Dukinfield | Permanent | Full-time

What's in it for you?

* Compensation: 13 - 14 per hour

* Benefits: Paid annual leave, pension, and voluntary overtime!

* Career Development: Opportunities to grow with a company undergoing rapid expansion across multiple sectors

Your role

• Managing goods inwards and ensuring accurate stock control
• Overseeing tool control and management (issuing tools, conducting audits, keeping everything organised)
• Handling, receipting, and allocating materials efficiently
• Packing and despatching finished products
• Preparing and kitting BOMs ready for assembly
• Using IT systems to track and communicate internal processes
• On an ad-hoc basis support local deliveries (occasional driving required)
• General production tasks, such as metal deburring and other hands-on support

What you'll need

• Proven experience working in a manufacturing environment
• Full UK driving licence
• Confident in maintaining a safe work environment in line with 5s workplace standards
• A flexible approach to working and willingness to be part of a team
• Comfortable working in a fast paced environment

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

Are you graduate with any medical or science degree? Are you interested and excited to work with a multinational organization in medical devices industry? We have an opportunity for you as Product support investigator

Job Title: Product support investigator

Duration: 8 months (longer term contract)

Location: Dundee

Salary: 13.85 p/h

Working hours: 37.5 hours

Main Purpose of the Role:

• This is an individual contributor role with expectations aligned to the Capabilities and Behaviors as set out in the Employee Handbook
• Working as part of the Product Support Team, the Product Support Investigator II is primarily responsible for the logging, assessing the reports of end user complaints and subsequent investigation at Dundee

Responsibilties:

• Log, acknowledge and assess all alleged product deficiencies received from end users for adverse event reportability to time lines specified by site procedures.
• Investigate, establish and report cause.
• Log, acknowledge Supplier Corrective Actions (SCARS) received Taking full accountability for personal workload, ensuring work is completed to a high standard in accordance with site policies, procedures and applicable regulations.
• Proactively contributing to continuous improvement initiatives and other general housekeeping duties.
• Taking a self-motivated approach to continuous professional development and engaging with site training initiatives.
• Developing excellent relations with the department team and wider Operations group.
• Proposing ideas for new opportunities to improve communication and productivity.

• Being aware of the policies as set out in the Employee Handbook and able to enact them as appropriate

If this is something that you would be interested in please apply with your updated CV and I will be happy to connect at your convenient time.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

We are working with our client who is an established international manufacturer seeking a skilled individual to join to join their team on a permanent basis in the role of Product Support Engineer.  This role is ideal for someone passionate about delivering exceptional technical support and building strong customer relationships across global markets. The is North East based, European travel is involved.

Responsibilities

• Deliver high-quality post-delivery technical and customer support for machinery and equipment.
li>Ensure timely and effective resolution of customer-reported issues, maintaining professionalism at all times.
• Serve as a direct point of contact for customers, representing the business with integrity and technical expertise.
• Provide on-site support to diagnose and resolve equipment issues, including short-notice international travel when required.
• Conduct technical training sessions for distributors and large fleet clients.
• Participate in proactive customer visits, often alongside sales teams, to strengthen long-term relationships.
• Report reliability and service concerns to internal quality and operations teams.
• Perform audits on warranty claims and parts at customer sites when necessary.
• Collaborate on spare parts discussions to identify opportunities for increased revenue.
• Maintain detailed records of support activities and field service reports.
• Draft and distribute service bulletins to relevant stakeholders.
• Supply technical documentation and drawings to assist with troubleshooting and training.
• Uphold health and safety standards across all activities.
• Support exhibitions, customer events, and other promotional activities as needed.
• Explore opportunities for chargeable service work on both in-house and third-party equipment.

Qualifications & Skills Required

• Engineering qualification equivalent to a UK BTEC ONC / HNC or similar.
• Strong written and verbal communication skills, with a confident and professional approach to customer interactions.
• Willingness to travel extensively across Europe to meet customer needs.
• Foreign language proficiency (especially Dutch, French, or Spanish) is a plus.

This is a fantastic opportunity for someone who thrives in a dynamic, customer-facing engineering role and enjoys international travel and technical problem-solving.  

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**Product Support - Application Specialist (Central East UK)**
**Ideal Location: Grantham, Lincoln, or Boston**
**Join a team where your work truly matters**
**Are you ready to take on an exciting challenge in a pivotal support role within a dynamic team of Applications, Information Solutions, and Engineering Specialists? At Roche Diagnostics, we believe in empowering individuals to make a real difference through their expertise and dedication.**
**In this role, you will work with world-class diagnostic systems, primarily focusing on cobas chemistry and immunoassay analysers, as well as pre- & post-analytical solutions. With additional training, you'll expand your expertise to Molecular and Tissue Diagnostics solutions. Working closely with customers and internal teams, you'll help ensure laboratories deliver high-quality, dependable results.**
**The Opportunity**
**We are looking for a Product Support - Application Specialist to join our solution-focused team, serving high-profile customer accounts in the Central East region of the UK. This field-based role is perfect for someone eager to play a key part in providing proactive and reactive support for our customers through implementation, technical expertise, and system optimisation.**
**What does the role involve?**
**As part of a collaborative team of specialists, you will represent Roche's commitment to excellence by delivering:**
+ **Implementation and Installation Support.**
+ **Laboratory Scientist Training on Roche systems.**
+ **Troubleshooting and Reactive Support for technical issues.**
+ **System Optimisation through workflow design and consultation.**
+ **Product Maintenance, Software Modifications, and Analytical Reviews.**
+ **Collaborative Support during tender responses, product demos, and consultations with third-party companies.**
+ **Location: Ideally based in the Grantham, Lincoln, or Boston area, or willing to relocate.**
**Travel: Mainly support laboratories within the region, however, expected to travel across mainland UK if required.**
**Who You Are**
**This is a superb opportunity for a biomedical scientist, application support specialist, or someone with experience in the medical diagnostics industry to make a meaningful impact in a growing and innovative field.**
**What are we looking for?**
+ **Industry Knowledge: A strong understanding of medical diagnostics and best-in-class laboratory practices from a hospital or diagnostics solution background.**
+ **Technical Expertise: Proven experience in troubleshooting and supporting pathology lab systems.**
+ **Resilience and Agility: Thrive under pressure while managing shifting priorities confidently.**
+ **Customer-Focused: A passion for exceeding customer expectations and building strong relationships.**
+ **Excellent Communication Skills to liaise effectively with teams and customers.**
+ **Qualifications: A UK driving license and passport (essential).**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.

**Job Description Summary**
We are seeking a Product Support Engineer who thrives on making a strong personal contribution to the business. You want to deliver - for our customers, for the business and for yourself.
We have an opportunity to join our Product Support Engineering Team, supporting the in-service performance of Power Distribution products to the global military sector. As a highly motivated and enthusiastic individual, you would join our team in Cheltenham, solving problems and driving improvements to our products in service.
You'll be a self-starter, enjoy working with others or on your own initiative and always seeking to be forward thinking and going the extra mile to help us maintain our excellent performance. You'll also be keen to grow and to seek out new challenges and knowledge whilst in turn gaining more responsibility.
**Job Description**
**Roles and Responsibilities**
+ Reliability trend analysis and corrective action planning
+ FRACAS
+ Responsible for driving the overall planning, management and completion of all customer technical queries assigned.
+ Lead for customer technical issues and Investigation of in-service failures
+ Technical presentations at technical review meetings
+ Act as the lead on all technical issues and overseeing Field Service Engineers activities as appropriate for assigned products.
+ Provide liaison and support on technical issues to the various GE departments and sites in the UK and overseas.
+ Support the activities of the Safety Product Management Team
+ Maintain and develop a detailed knowledge of the product.
+ Maintain a relationship with customer facing teams, product leads and program teams.
+ Support the customer in the field, in the UK and overseas, through modification programmes and dedicated technical support visits.
+ Monitor the performance of GE Product, to identify problem areas and make recommendations and take actions to affect a solution.
+ Maintenance and approval of design and fielded technical documents including CMM's/Service Bulletins.
With time and experience, you will be coached through attaining airworthiness authorisations to be able to approve changes to products.
**Required Qualifications**
Problem solving is at the core of what we do. You will be qualified to Degree or above in an electronic discipline or have an equivalent relevant level of experience and knowledge. An understanding of power product operation is a must and you will be comfortable with using engineering drawings, schematics and specifications. Problems never come one at a time, so you must demonstrate that you can manage multiple projects, all the while ensuring that attention to detail and adherence to regulations are maintained.
**Desired Characteristics**
+ You will be joining a team of experienced multi-disciplined engineers . You will need to be a good team player who is capable of operating in a multi discipline environment, but equally capable of working on your own with an analytical approach and keen attention to detail. You will have strong organisational and communication skills, be energetic and self-motivated, with an ability to self-manage tasks and priorities.
**Flexible Working**
Ge supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
**Total Reward**
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
+ Performance based annual bonus
+ Non-contributory Pension
+ Life Assurance
+ Group income protection
+ Private medical cover
+ Holiday Hourly equivalent of 26 days, with flexible option to buy or sell
**Security Clearance**
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS ( to Work**
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website. ( Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Product Support Specialist
Date: Aug 24, 2025
Req ID:
Location:
GB
Brand: PTx
Workplace Type: Hybrid/Remote
Solutions for Every Season, we engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm. Join PTx to make your contribution
The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.
**Your Impact:**
+ Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs
+ Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation
+ Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option
+ Communicate issues and future needs to the R&D team for current and future products
+ Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
**Your Experience and Qualification:**
+ Bachelor's degree in Agricultural Systems Technology, Agronomy or 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience
+ Familiarity and experience in agriculture
+ Strong writing and editing skills. Evidence of "creativity"
+ Ability to communicate and present to large groups
+ Strong problem-solving skills
**Your Benefits:**
+ Hybrid working
+ Competitive bonus scheme
+ 26 days annual leave + additional privileged leave and ability to buy up to 5 days annual leave.
+ Pension scheme, life assurance and Group Income Protection.
+ AXA private healthcare is available.
+ Retail discounts vouchers, EAP, and access to the Yu life Wellbeing App (free and unlimited 24/7 UK-based GPs + free will service).
**Your Workplace:**
You will work in hybrid/remote mode from our Stoneleigh, Warwickshire site.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
**Join our extraordinary team today and apply now!**
**Solutions for Every Season**
We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm.
**Job Segment:** Cloud, Scientific, Agricultural, Technical Support, Agronomy, Technology, Engineering, Agriculture