11 Professional Services jobs in Deaf Hill

Package: £25k - £30k + benefits

About Us: Hargreaves Waste Management Services, part of the HELM Division within Hargreaves Environmental Services, delivers tailored waste management solutions across the UK. We work with a diverse range of clients to provide efficient, compliant, and sustainable waste handling and disposal services. Our focus is on operational excellence, customer satisfaction, and continuous improvement.

The Opportunity: We are seeking a proactive and detail-driven Service Delivery Coordinator (SDC) to support our waste management operations. This role is pivotal in ensuring seamless coordination between customers and supply chain partners, managing orders, and providing administrative support. You’ll help drive service efficiency, enhance customer experience, and contribute to the growth of our business.

Key Responsibilities:

• Coordinate customer orders and ensure accurate, timely processing.
• Act as a key point of contact for both customers and suppliers.
• Support the Service Delivery Manager in daily operational tasks.
• Maintain and update service delivery records and documentation.
• Monitor supply chain performance and resolve service-related issues.
• Assist in identifying and implementing process improvements.
• Ensure compliance with internal procedures and customer requirements.
• Provide general administrative support across the Waste Management Services team.
• Contribute to initiatives aimed at increasing customer attraction and retention.

What We’re Looking For:

• Experience in customer service or telesales.
• Experience in a logistics, waste management, or service delivery environment (desirable).
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office and administrative systems.
• A proactive, solutions-focused mindset.
• Knowledge of waste management operations or environmental services (desirable).

• Proactively identifying and pursuing new sales leads through various channels, including networking, cold outreach, and industry events.
• Developing and delivering compelling sales presentations and product demonstrations to prospective clients.
• Building and maintaining strong, long-lasting relationships with key decision-makers within target organizations.
• Understanding client needs and pain points, and effectively articulating how our client's SaaS solutions can provide value.
• Negotiating contract terms and closing sales agreements to meet or exceed revenue targets.
• Collaborating closely with the marketing team to develop and execute lead generation strategies.
• Providing accurate sales forecasts and reporting on pipeline activity to management.
• Staying up-to-date with industry trends, competitor activities, and market developments.
• Achieving and exceeding monthly and quarterly sales quotas.
• Representing the company professionally at all times.

Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce biogas, renewable electricity, heat and ReGrow (a nutrient-rich fertiliser for local farms). The plants also recycle the food waste packaging providing an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

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• Identify and pursue new business opportunities within target markets.
• Develop and execute strategic sales plans to achieve revenue goals.
• Build and maintain strong, long-lasting relationships with key decision-makers at prospective client companies.
• Conduct product demonstrations and deliver compelling sales presentations.
• Manage the entire sales cycle, from prospecting to closing deals.
• Collaborate with marketing and product teams to develop effective sales collateral and strategies.
• Negotiate contract terms and ensure customer satisfaction.
• Analyze market trends and competitor activities to identify new opportunities.
• Meet and exceed monthly, quarterly, and annual sales targets.
• Provide accurate sales forecasts and reports to management.
• Stay up-to-date with industry knowledge and best practices in SaaS sales.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in B2B sales, specifically within the SaaS industry.
• Proven track record of exceeding sales quotas and driving revenue growth.
• Strong understanding of SaaS business models and the technology landscape.
• Excellent communication, negotiation, and presentation skills.
• Ability to build rapport and trust with clients at all levels.
• Self-motivated, results-oriented, and able to work independently as part of a hybrid team.
• Proficiency in CRM software (e.g., Salesforce) and sales engagement tools.
• Willingness to travel occasionally for client meetings.

You must be fully eligible to work and be able to travel into the Newcastle based office 3 days PW in order to apply for this role

A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality solutions and continuous improvement across its enterprise systems.

Mission of the Role:
This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint.

Role Overview:
You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills.

Key Responsibilities:

• Oversee D365 service delivery, governance, and quality assurance
• Manage incidents, service requests, enhancements, and problem resolution
• Lead the transition from project phase to live operations
• Collaborate with business, IT, and project stakeholders to ensure service excellence
• Prepare and present service delivery reports to leadership

Candidate Requirements:

• Experience within a similar role
• Strong technical understanding of Dynamics 365 CE and F&O
• Proven experience in service delivery management for D365 platforms
• Background in IT support and project management

You must be fully eligible to work and be able to travel into the Newcastle based office 3 days PW in order to apply for this role

A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality solutions and continuous improvement across its enterprise systems.

Mission of the Role:
This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint.

Role Overview:
You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills.

Key Responsibilities:

• Oversee D365 service delivery, governance, and quality assurance
• Manage incidents, service requests, enhancements, and problem resolution
• Lead the transition from project phase to live operations
• Collaborate with business, IT, and project stakeholders to ensure service excellence
• Prepare and present service delivery reports to leadership

Candidate Requirements:

• Experience within a similar role
• Strong technical understanding of Dynamics 365 CE and F&O
• Proven experience in service delivery management for D365 platforms
• Background in IT support and project management

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c90K

Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the success of a global D365 landscape.

This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency.

This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement.

• Manage the full life-cycle of D365 service delivery (incidents, service requests, problems, changes)

• Ensure consistent and measurable service performance across CE and F&O platforms

• Lead process improvements and service optimisation initiatives

• Utilise tools such as Azure DevOps and ITSM platforms to monitor and improve service management

• Support the transition from implementation to live operations across new deployments

• Foster strong relationships with business stakeholders, project teams, and IT leadership

• Provide regular service reporting and host operational reviews

You'll bring a blend of technical insight and service leadership, along with a passion for delivering robust enterprise systems. Ideally, you have:

• Strong experience with D365 F&O or CE, ideally in a service delivery capacity

• Solid understanding of IT service management, project sprints, and stakeholder engagement

• Excellent analytical, organisational, and communication skills

• A calm, pragmatic approach to problem-solving and decision-making

• The ability to manage multiple priorities while leading with a positive, team-first attitude

This is your chance to work with a global D365, where you will have the opportunity to have strategic influence in programmes. My client offer an outstanding culture of innovation, collaboration, and career development with highly competitive compensation, bonus, and full benefits package

Apply today for a confidential discussion or get in touch for more insight. You can send your CV to (url removed)

D365 Service Delivery Manager

c.80k + generous benefits package + discretionary bonus

Hybrid Working - 3 days on site

Permanent

Role Overview :

Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager.

You'll need to have experience working as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform.

This is a pivotal role ensuring a smooth transition from project delivery to go-live operations.

Key Responsibilities :

• Own D365 CE & F&O service delivery performance, governance, and continuous improvement
• Manage incidents, service requests, developments, and problem resolution
• Collaborate across teams to ensure quality, efficiency, and high service standards
• Lead service transition from implementation to BAU
• Report on performance, run stakeholder meetings, and manage service communications

Candidate Requirements :

• Educated to a degree level
• Strong experience in D365 CE & F&O service delivery
• Solid technical understanding of the D365 (F&O and CE) ecosystem
• Project/sprint management experience (Agile is desirable)
• Proficient in issue resolution, stakeholder engagement, and service reporting
• Microsoft certifications (preferred but not essential)
• Strong understanding of current legislation's and relevant governance

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c90K

Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the success of a global D365 landscape.

This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency.

This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement.

• Manage the full life-cycle of D365 service delivery (incidents, service requests, problems, changes)

• Ensure consistent and measurable service performance across CE and F&O platforms

• Lead process improvements and service optimisation initiatives

• Utilise tools such as Azure DevOps and ITSM platforms to monitor and improve service management

• Support the transition from implementation to live operations across new deployments

• Foster strong relationships with business stakeholders, project teams, and IT leadership

• Provide regular service reporting and host operational reviews

You'll bring a blend of technical insight and service leadership, along with a passion for delivering robust enterprise systems. Ideally, you have:

• Strong experience with D365 F&O or CE, ideally in a service delivery capacity

• Solid understanding of IT service management, project sprints, and stakeholder engagement

• Excellent analytical, organisational, and communication skills

• A calm, pragmatic approach to problem-solving and decision-making

• The ability to manage multiple priorities while leading with a positive, team-first attitude

This is your chance to work with a global D365, where you will have the opportunity to have strategic influence in programmes. My client offer an outstanding culture of innovation, collaboration, and career development with highly competitive compensation, bonus, and full benefits package

Apply today for a confidential discussion or get in touch for more insight. You can send your CV to (url removed)