3 Professional Services jobs in Nailsea
Head of Professional Services
Posted 558 days ago
Job Viewed
Job Description
Location: Cardiff
Hybrid / Flexible Working
Salary: Up to £110,000 depending on experience + up to 20% annual bonus + benefits
Founded in 2018 LDMS are part of the LC Financial Holdings group, a 4 pillar organisation that has over 2,000 employees across Europe. Together, we have an impressive track record of providing world class credit expertise that spans over 20 years.
We are a Fintech company focused on digital lending software, a market growing around 18% per year and set to be worth $27 billion by 2028. Given our expertise within the company and across the group we aim to be the leader in the space, and in order to do that we need a team of people who can not just write quality code but can think, create and challenge others to come up with the best solutions for our customers. We are an ambitious team with a pretty big ‘to do list’ including improving existing products, building new ones and delivering to new markets.
As the Head of Professional Services you will be part of the Senior Leadership team at LDMS, leading multi disciplined teams across multiple parallel projects, delivering for customers across Europe. The projects will vary from feature development, bespoke integration, data migrations and new customer onboardings.
As the leader of the professional services department you will be responsible for building the teams and processes to deliver projects to time, to scope and to customer satisfaction. Responsibilities includes:
- Project and resource planning
- Management and commitment of scope with customers
- Change management
- Overall responsibility for quality
- Continuous improvement of processes to ensure we deliver high quality results and improving costs
- Hiring, training and growing the skills in the teams
- Line management & objective setting for senior members of the team
- Being the go to decision maker for ensuring success on customer projects
Ultimately you will be responsible for ensuring that our customers are satisfied with their delivery, are up and running on our software and continue to benefit long term.
To achieve this you will be supported by the wider senior leadership team, including:
- Product & Product Engineering - Delivering our products on which many projects are then developed upon
- Technology & Architecture - Ensuring we have a technical vision and path towards that
- Platform Engineering - Supporting our delivery of product and bespoke solutions into live
- Customer Success - Managing ongoing customer relationships, support and more
From time to time the key responsibilities may change or be adapted to the needs of the business, however the below gives an overview of the key areas of focus
Day to Day- Working with project and change teams to plan and execute on customer deliverables
- Ensure customers are satisfied with the delivery of work in line with project expectations
- Managing requirements, changes and impacts to projects
- Ensuring the teams have the skills and tools to deliver
- Ensuring delivery capacity is aligned to the project
- Ensure regular feedback is sought from active customers to address any ongoing issues
- Collaborate with the product teams to ensure upcoming features are in line with customer requirements
- Managing resourcing effectively against costs
- Own and improve the end to end processes for delivery in line with our compliance needs
- Attend / Drive customer steering meetings, change boards, etc
Requirements
Skills & Knowledge
- Project and programme management
- Traditional and Agile delivery models
- Modern software development exposure (i.e. awareness of cloud, devops, api’s, etc)
- Time & Cost management
- Financial services, ideally lending
- Good verbal, written and communication skills
What’s important to us?
It’s safe to say our passion is tech but we recognise that it’s the people that we hire and bring together who are at the heart of the organisation. Over the years we have acquired and recruited a pretty eclectic bunch with hobbies ranging from gaming to ultra marathon running, snowboarding to chess and hiking and climbing, however, what we do have in common are our values:
- Teamwork
- Merit
- Develop
- Honest
- Impactful
- Integrity
They may just look like corporate jargon but they mean something to us, and if you can relate to the above, get in touch as it there’s a good chance that you’d be a great addition to the team.
Please note - Due to the festive break feedback on applications will be from the first week back in January 2024.
Benefits
- Discretionary Bonus (Up-to 20%)
- 25 days Annual leave (plus bank holidays)
- 1 day Birthday Leave
- 1 day Charity Leave
- Death In Service
- Comprehensive medical cover provided by AXA (All employees get VIP)
- EAP
- Pension (Standard 3% and 4% contribution)
- Salary sacrifice bike and electric car scheme
- Monthly Socials
- Charity Events
Service Delivery Manager - Security Cleared
Posted 4 days ago
Job Viewed
Job Description
Service Delivery Manager
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client.
Please note you will require current active SC clearance and be available to work on client site 3 days a week.
The Role
As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.
The Responsibilities/Requirements
Delivery Leadership
* Manage services to make sure that we deliver what we've promised to our customers and our own organisation
* Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues
* Prepare and deliver service reports and participate in reviews with customers and colleagues.
Change Delivery Management
* Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services
* Demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.
Business Management
* Make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business
* Contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.
Contract Management
* Support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate
Relationship Management
* Be the primary interface to one or more stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.
People Management
* Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed
* Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention
If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Delivery Manager - Security Cleared
Posted 4 days ago
Job Viewed
Job Description
Service Delivery Manager
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client.
Please note you will require current active SC clearance and be available to work on client site 3 days a week.
The Role
As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.
The Responsibilities/Requirements
Delivery Leadership
* Manage services to make sure that we deliver what we've promised to our customers and our own organisation
* Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues
* Prepare and deliver service reports and participate in reviews with customers and colleagues.
Change Delivery Management
* Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services
* Demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.
Business Management
* Make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business
* Contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.
Contract Management
* Support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate
Relationship Management
* Be the primary interface to one or more stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.
People Management
* Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed
* Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention
If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
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