12 Professional Services jobs in Ripon

• Develop and implement a comprehensive business development strategy to drive SaaS revenue growth.
• Identify, cultivate, and close new enterprise-level sales opportunities.
• Build and manage strategic partnerships and alliances.
• Lead, mentor, and manage a high-performing remote business development team.
• Develop compelling sales proposals, presentations, and contract negotiations.
• Analyse market trends and competitive landscape to identify new opportunities.
• Collaborate with marketing and product teams to refine go-to-market strategies.
• Manage sales pipelines, forecasts, and performance metrics.
• Represent the company at industry events and conferences (virtually or in person as needed).
• Contribute to the strategic planning and overall growth of the company.

• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• Minimum of 8 years of progressive experience in B2B SaaS sales and business development, with at least 3 years in a leadership role.
• Proven track record of exceeding sales targets and building successful sales teams.
• Deep understanding of SaaS business models, sales methodologies, and market dynamics.
• Exceptional negotiation, communication, and presentation skills.
• Demonstrated ability to build strong relationships with C-level executives.
• Proven experience managing remote sales teams and driving performance in a virtual environment.
• Strong analytical skills and experience with CRM software (e.g., Salesforce).

• Identify and pursue new business opportunities within target markets and industries.
• Develop and nurture relationships with prospective clients, understanding their business needs and challenges.
• Conduct product demonstrations and presentations tailored to potential customers' requirements.
• Negotiate and close sales contracts, consistently meeting or exceeding revenue targets.
• Collaborate with the marketing team to develop effective lead generation strategies.
• Stay informed about market trends, competitor activities, and industry developments.
• Build and maintain a robust sales pipeline.
• Provide feedback to product and marketing teams to inform future strategies.
• Manage client relationships post-sale to ensure satisfaction and identify upsell opportunities.
• Prepare regular sales forecasts and reports for senior management.

• Proven track record in business development, sales, or account management, preferably within the SaaS or technology sector.
• Demonstrated success in meeting and exceeding sales quotas.
• Excellent understanding of SaaS business models and value propositions.
• Strong prospecting, negotiation, and closing skills.
• Exceptional communication, presentation, and interpersonal abilities.
• Ability to work independently and manage time effectively in a remote sales environment.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• A proactive and self-motivated attitude with a strong drive to succeed.
• Familiarity with various sales methodologies.

Unilabs, a leading provider of Pharmaceutical and Diagnostic services, is seeking a highly motivated and experienced Business Development Manager (BDM) to join our team. The BDM will serve as the key front-line ambassador for Unilabs by identifying and cultivating new business opportunities within the sectors of discovery, pre-clinical, and clinical research. This role is instrumental in bridging the gap between our specialised service portfolio and potential client from innovative biotech startups to established pharmaceutical companies.

The ideal candidate will have a strong understanding of the R&D/clinical lifecycle as well as exceptional communication and relationship-building skills. In addition, they will work closely with our scientific teams, operations, marketing, legal, and quality along with other cross-functional groups to translate market insights into strategic business development initiatives that drive long-term growth for the organisation.

If you are a dynamic individual with a passion for clinical trials coupled with the desire to hunt for new business, and you possess the required qualifications and skills, we invite you to apply for this exciting opportunity at Unilabs. Join us in our mission to deliver innovative and high-quality clinical services to improve patient outcomes.

The primary responsibilities of this role encompass a variety of tasks that are integral to the success of our team. You will be expected to actively engage in the planning, execution, and oversight of projects, ensuring that we meet our objectives within the stipulated timelines. Furthermore, your role will involve collaborating closely with cross-functional teams to gather insights, share progress, and implement improvements. A key aspect of this position is also to analyze data and feedback to inform decision-making processes, thereby contributing to our continuous improvement efforts. Additionally, you will be responsible for maintaining clear and consistent communication with stakeholders, ensuring they are kept informed of developments and any potential challenges that may arise. Your contributions will be essential in achieving our overall mission and promoting a productive team environment.

Responsibilities

• Prospecting and Lead Generation:

• ·Conduct detailed market research and identify target accounts within the discovery, pre-clinical, and clinical research domains.
• Generate qualified leads through proactive outreach (cold calls, MQL’s emails, social media engagement) and follow up on inbound inquiries.
• Qualify leads from marketing initiatives and convert them into viable sales opportunities.

• Client Engagement:
• Initiate and nurture relationships with potential clients, effectively communicating the unique value proposition and capabilities of Unilabs Pharma Solutions.
• Schedule and lead discovery calls and meetings to understand client needs and articulate tailored solutions.

• Pipeline Development and Management:
• Qualify prospects rigorously and manage the sales pipeline using CRM & MS Office software, ensuring accurate forecasting and tracking of key metrics.
• Collaborate with Contracts & Proposals, project management and senior leadership to convert qualified leads into long-term partnerships.

• Strategic Communication and Collaboration:
• Liaise with internal teams (marketing, operations, quality, logistics, project management) to align client feedback with ongoing service developments and market trends
• Prepare and deliver compelling presentations and proposals that effectively showcase Unilabs’ service offerings in drug discovery (end to end life cycle).

• Industry Networking and Representation:
• Actively participate in industry conferences/exhibtions, workshops, and networking events to expand professional contacts and elevate brand visibility.
• Stay current on industry developments, competitor activities, and emerging trends to keep the organisation at the forefront of research innovations.

• Reporting and Continuous Improvement:
• Provide regular updates and detailed reports on sales activities and business development strategies to leadership, driving continuous process improvement within the team.
• Monitor and analyse the performance of outreach initiatives, making data-driven recommendations to refine the strategy over time.
• General Administration:
• Establish and maintain excellent communication channels with customers, internal staff and the wider Unilabs community.
• Gather customer feedback and communicate this to the relevant teams (ensuring always that the CRM is up to date)
• Provide Sales management information to a high standard and in a timely manner via a monthly report and weekly 1:1 sessions.

Requirements

• BSc/MSc in Life Sciences, Biotechnology, Biomedical, Pharmacy or related field;
• UK based;
• Fluent in English;
• Scientific sales experience;
• Ability to work remotely;
• Ability to travel;
• Business Development Manager with 3-5 years;
• Proven experience in account management and business development within the clinical services sectors or equivalent;
• Familiarity/use of sales CRM;
• Competent in the use of MS Office products;
• People orientated, able to work collaboratively with cross-functional team, attention to detail;
• Ability to find solutions to allow us to accommodate customer requests, desire to create a legacy of new business and to take responsibility.

• Service Delivery Manager
• Leeds (x2-3 days remote-working per week)
• c£50,000 to £55,000 per year
• Plus excellent company benefits and incentives

The Opportunity:

Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team.

You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management.

The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times.

Skills and Experience:

• Strong experience working in a Service Delivery or Problem/Incident Manager role
• In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
• Experience with change management planning and documentation
• A deep understanding of escalation actions, processes and reporting
• Extensive exposure to release and deployment management processes
• Ability to manage senior level stakeholders and end-clients

Role and Responsibilities:

• Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support
• Ensure timely resolution of incidents and problems
• Lead root cause analysis and implement preventative measures
• Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
• Identify opportunities to enhance service delivery, reduce costs and improve user experience

Applications:

Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology?

Service Delivery Manager

About us
We are a fast-growing technology organisation committed to empowering users with smart, dependable systems. Our mission is to reduce friction in day-to-day operations, turn complex data into meaningful insight, and support teams to work smarter - not harder.

The role
We seek a hands-on and strategic Service Delivery Manager to lead our 2nd Line Delivery & Support team. This individual will help break down complex tasks, gather requirements, and liaise closely with business sponsors and stakeholders. You'll ensure the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments.

Key Responsibilities

• Lead the end-to-end incident and problem management lifecycle, including root cause analysis

• Identify recurring issues and work with engineering/product to drive prevention

• Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve service levels

• Drive continuous improvement and process optimisation across the team

• Allocate resources effectively and mentor team members

• Act as incident commander during major outages

• Collaborate across cross-functional teams (product, engineering, operations) to prioritise and deliver work

• Create and maintain strong operational processes, automation, and documentation

Who we're looking for

• Strong technical foundation in IT operations and support methodologies

• Proven experience in incident/problem management, preferably within ITIL frameworks

• Excellent analytical, communication, and stakeholder management skills

• Ability to work under pressure, manage competing priorities, and lead a team

• Experience driving operational excellence, process improvements, and automation

What we offer

• Competitive salary, benefits, and flexible working options

• Generous holiday & wellbeing days

• Life insurance, private health, and mental health support

• Pension, parental leave, and return-to-work coaching

• A values-driven, collaborative environment where your work is visible and impactful

Service Delivery Manager

About us
We are a fast-growing technology organisation committed to empowering users with smart, dependable systems. Our mission is to reduce friction in day-to-day operations, turn complex data into meaningful insight, and support teams to work smarter - not harder.

The role
We seek a hands-on and strategic Service Delivery Manager to lead our 2nd Line Delivery & Support t.

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