14 Professional Services jobs in Warwickshire

Michael Page are partnered with a leading Not-For-Profit to support on the recruitment of a proactive, detail-oriented IT Service Delivery Analyst to support the delivery of high-quality IT services, ensuring alignment with SLAs and customer expectations. The role involves incident management, service ownership, and collaboration with technical teams, requiring strong analytical and people management skills.

Client Details

• Michael Page are proud to be partnered with a thriving Not-For-Profit who specialise in delivering outstanding services for NHS patients.
• Following continued investment, and exciting growth, they are now expanding their Birmingham team, and hiring for 2 x IT Service Delivery Analyst roles to join their talented technology function.

Description

The IT Service Delivery Analyst role will be extremely varied, and include the following responsibilities:

• Service Excellence & Performance Monitoring - You'll take ownership of IT service performance by tracking SLAs and KPIs, turning data into actionable insight. You'll produce clear, meaningful reports that highlight trends, pinpoint service gaps, and support the Head of IT in driving improvements.

• Stakeholder & Team Collaboration - You'll be the go-to person for bridging the gap between IT and the wider business. Whether you're coordinating with service desks, internal teams, or external vendors, you'll ensure smooth, timely, and effective service delivery. You'll also keep stakeholders in the loop with clear updates on outages, changes, or performance issues.

• Vendor Oversight & Partnership Management - You'll help manage third-party vendors to ensure they're delivering as promised. You'll monitor performance, address issues, and maintain strong relationships to keep service levels consistently high.

• Process & Documentation Management - You'll ensure that every IT process and policy is clearly documented and regularly updated. You'll also create user-friendly guides that help service desk teams and support staff deliver consistent, reliable service.

• System Innovation & Adoption - You'll be instrumental in driving innovation and adoption of key NHS Out-of-Hours CRM platforms, ensuring these systems are used to their full potential in delivering effective patient care.

Profile

As the successful candidate for the IT Service Delivery Analyst position, you will have the following experience:

• 2-3 years in a hands-on IT service delivery role, with a strong understanding of the importance of reliable, high-quality IT support.
• Experience with ITSM tools like ServiceNow, Jira Service Desk, or similar platforms, and know how to manage workflows efficiently.
• You will have worked with SLAs and know how to keep performance on track - measuring it, improving it, and owning it.
• A solid grasp of IT infrastructure, networks, and application support - you don't need to be an engineer, but you speak the language.
• You're comfortable navigating incident, problem, and change management processes.
• You know your way around basic reporting tools and data analysis, and you can spot trends that lead to smarter decisions.
• Whilst not essential, bonus points if you have a background in NHS patient care - you understand the stakes and why service matters so much in this environment.
• This role includes being on-call remotely during weekends on a rotational basis (1 weekend in 2), ensuring continued support for our services, so you wil be flexible to work to this pattern.
• The role will be hybrid, with 4 days in the office and 1 day remote. You will preferably be based local to Birmingham, and have the ability to drive to two separate Birmingham sites where required.

Job Offer

• Starting salary of 30,000 - 32,000 .
• On-Call Allowance.
• Fantastic benefits package, including NHS pension .
• Superb career progression opportunities within a growing, stable Not-For-Profit organisation that is really making a positive difference to people's lives.

Michael Page are partnered with a leading Not-For-Profit to support on the recruitment of a proactive, detail-oriented IT Service Delivery Analyst to support the delivery of high-quality IT services, ensuring alignment with SLAs and customer expectations. The role involves incident management, service ownership, and collaboration with technical teams, requiring strong analytical and people management skills.

Client Details

• Michael Page are proud to be partnered with a thriving Not-For-Profit who specialise in delivering outstanding services for NHS patients.
• Following continued investment, and exciting growth, they are now expanding their Birmingham team, and hiring for 2 x IT Service Delivery Analyst roles to join their talented technology function.

Description

The IT Service Delivery Analyst role will be extremely varied, and include the following responsibilities:

• Service Excellence & Performance Monitoring - You'll take ownership of IT service performance by tracking SLAs and KPIs, turning data into actionable insight. You'll produce clear, meaningful reports that highlight trends, pinpoint service gaps, and support the Head of IT in driving improvements.

• Stakeholder & Team Collaboration - You'll be the go-to person for bridging the gap between IT and the wider business. Whether you're coordinating with service desks, internal teams, or external vendors, you'll ensure smooth, timely, and effective service delivery. You'll also keep stakeholders in the loop with clear updates on outages, changes, or performance issues.

• Vendor Oversight & Partnership Management - You'll help manage third-party vendors to ensure they're delivering as promised. You'll monitor performance, address issues, and maintain strong relationships to keep service levels consistently high.

• Process & Documentation Management - You'll ensure that every IT process and policy is clearly documented and regularly updated. You'll also create user-friendly guides that help service desk teams and support staff deliver consistent, reliable service.

• System Innovation & Adoption - You'll be instrumental in driving innovation and adoption of key NHS Out-of-Hours CRM platforms, ensuring these systems are used to their full potential in delivering effective patient care.

Profile

As the successful candidate for the IT Service Delivery Analyst position, you will have the following experience:

• 2-3 years in a hands-on IT service delivery role, with a strong understanding of the importance of reliable, high-quality IT support.
• Experience with ITSM tools like ServiceNow, Jira Service Desk, or similar platforms, and know how to manage workflows efficiently.
• You will have worked with SLAs and know how to keep performance on track - measuring it, improving it, and owning it.
• A solid grasp of IT infrastructure, networks, and application support - you don't need to be an engineer, but you speak the language.
• You're comfortable navigating incident, problem, and change management processes.
• You know your way around basic reporting tools and data analysis, and you can spot trends that lead to smarter decisions.
• Whilst not essential, bonus points if you have a background in NHS patient care - you understand the stakes and why service matters so much in this environment.
• This role includes being on-call remotely during weekends on a rotational basis (1 weekend in 2), ensuring continued support for our services, so you wil be flexible to work to this pattern.
• The role will be hybrid, with 4 days in the office and 1 day remote. You will preferably be based local to Birmingham, and have the ability to drive to two separate Birmingham sites where required.

Job Offer

• Starting salary of 30,000 - 32,000 .
• On-Call Allowance.
• Fantastic benefits package, including NHS pension .
• Superb career progression opportunities within a growing, stable Not-For-Profit organisation that is really making a positive difference to people's lives.

Technical Security Service Delivery Manager

We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our client's growing Security Operations Centre business.

This is a great opportunity for you to play a pivotal role in helping to shape our client's transformation journeys.

What to expect:

Using your background in SOC Service Delivery background and experience, you will:

• Act as a bridge between the Customer and the Operational Delivery Teams
• Act as a primary escalation point of contact to the customer
• Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
  • Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
  • Coordinate the remediation and containment activities as advised by either the DATA SOC or Incident Response Team.
  • Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
  • Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
• Provide support and guidance to Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
• Document and present to the customer the weekly and/or monthly service review reports.
• Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
• Co-ordinate the running and reporting of a risk-based vulnerabilities management including:
  • Scanning systems, networks, and applications to detect potential security weaknesses.
  • Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
  • Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
• Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer's security gateways and Firewalls.

What's important?

It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:

• Very strong experience in providing technical support and advice for a Security Operations Centre
• Demonstrate in-depth knowledge of Security incident Management and Security Operations.
• Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
• strong experience in providing Vulnerability Management Services
• Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
• Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
• Demonstrable experience in leading and coordinating diverse teams effectively.
• A valid right to work in the UK.
• Have held UK SC clearance or be eligible for obtaining UK SC clearance.
• Excellent English writing skills for technical documents and improving processes (such as policies and reports).
• Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
• Strong attention to detail and the ability to deliver high quality work.
• A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Company description:

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a.

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Company description:

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a.

WHJS1_UKTJ

My client is rolling out a comprehensive range of technologies and services designed to optimise the use of concrete in construction across the world. They are already deployed in the UK and looking for a Sales Manager to turbo charge growth.

Requirements

A proven track record in specification sales with knowledge and experience in selling long sales cycle projects.

Construction sales, material sales, technical, civil engineering or ideally concrete solution selling to ready mix or concrete producers, large civil engineering construction providers and contractors.

Ability to research, identify and pursue new customers.

Reliable and relentless work ethic.

Independent worker, able to hunt and later build a team.

Valid UK drivers license free of major incidents and willing to travel.

As the Business Development Manager for my clients the UK operation you will conduct.

Business Development

Identify and develop new project sales opportunities within their territory by contacting owners, engineers, and other industry professionals.

Marketing and Sales

Market concrete technologies and services

Develop a territory of contacts and opportunities.

Develop innovative solutions and strategies for client problems.

Support Solutions and Site Visits

Conduct site visits to inspect, evaluate, and estimate client projects.

Prepare and submit proposals.

Assist clients in the successful performance of field projects.

My client is rolling out a comprehensive range of technologies and services designed to optimise the use of concrete in construction across the world. They are already deployed in the UK and looking for a Sales Manager to turbo charge growth.

Requirements

A proven track record in specification sales with knowledge and experience in selling long sales cycle projects.

Construction sales, material sales, technical, civil engineering or ideally concrete solution selling to ready mix or concrete producers, large civil engineering construction providers and contractors.

Ability to research, identify and pursue new customers.

Reliable and relentless work ethic.

Independent worker, able to hunt and later build a team.

Valid UK drivers license free of major incidents and willing to travel.

As the Business Development Manager for my clients the UK operation you will conduct.

Business Development

Identify and develop new project sales opportunities within their territory by contacting owners, engineers, and other industry professionals.

Marketing and Sales

Market concrete technologies and services

Develop a territory of contacts and opportunities.

Develop innovative solutions and strategies for client problems.

Support Solutions and Site Visits

Conduct site visits to inspect, evaluate, and estimate client projects.

Prepare and submit proposals.

Assist clients in the successful performance of field projects.