344 Protection Specialist jobs in the United Kingdom
Brand Protection Specialist
Posted 546 days ago
Job Viewed
Job Description
What is Otters UK?
Otters UK is all about protecting your brand, identity, copyright and intellectual property in a fast-moving, unpredictable digital environment. We are a fast paced, disruptive startup dedicated to protecting your copyright 24/7/365, using revolutionary technologies such as machine learning, digital fingerprinting and more in order to identify material which could be considered infringing. We then employ our digital and legal expertise to categorise and respond to actionable material, providing full visibility and actionable intelligence through our new, up-and-coming real-time reporting tool through our online portal.
Our protection covers the entire digital spectrum, and we are constantly evolving our service to keep in tune with the pace of the quickly evolving space. As a result, we have a growing list of over 20 global clients in the entertainment, software development, clothing, editorial and sporting industries.
Job Description
We're on the search for an individual who is looking to work in a dynamic, fast-paced environment to become an industry expert in the detection and removal of counterfeit products that infringe on our clients brands off the Internet. Please note that this is an entry-level position.
You'll be working on our Revenue Recovery Program Team to help launch a new experience to individuals looking to reclaim lost revenue on their stolen intellectual property by fraudsters.
Hours of work per week: 24 hours (10:00-14:30 Monday to Friday)
Hourly rate: £12 outwith London, £13.15 in London
Hours of work per week and hourly rate are subject to change. We are happy to discuss potential changes to the schedule or hours per week.
Equal opportunities
It is our policy that there shall be no discrimination on the grounds of gender, race, ethnic origin, marital status, religious belief, sexual orientation, disability, age, nationality or national origin in any matters to do with employment.
We aim to work in anti-oppressive, participative and inclusive ways which take account of respect and value diversity. Confidentiality and anonymity will be maintained at all times and the information gathered from these forms will only be used for monitoring our appointment practice. They are not part of the selection process.
Requirements
- Very good interpretational skills: You are a team player
- Logical problem-solving skills: You can take a problem and break it down into bite-sized pieces
- Meticulous: You pay attention to both the big picture and the small details
- Analytical: You can see the big picture and connect the dots
- Customer oriented: You want to do the best you can for the customer
- Planning and organisational skills: You're a time-efficient worker that can work in a paced environment
- An interest in intellectual property, copyright, branding, etc
- Basic understanding of mathematics
Nice to haves
- Previous experience in a role in the intellectual property, copyright and DMCA industry
- Previous experience in roles involving investigation, analytics, generating reports or data analysis
- Proficiency in other languages is a bonus
Benefits
- Supportive leadership and colleagues who prioritize your input in shaping the company's direction.
- Embrace a culture of continuous learning, tailored development plans fostering both personal and professional advancement.
- Enjoy a dynamic and enjoyable startup atmosphere alongside vibrant colleagues and engaging team-building activities
- Enjoy 25 days of annual leave, with the flexibility to utilize your public holiday entitlement at your convenience.
- Celebrate your birthday with an additional day off.
- Earn additional annual leave based on tenure, with the option to purchase or redeem up to five extra days.
- Benefit from 16 hours of paid volunteering time annually.
- Opt for salary sacrifice
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape our industry – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
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Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Protection Specialist Claims Assessor
Posted 1 day ago
Job Viewed
Job Description
Protection Specialist Claims Assessor
Salary - competitive
Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?
We’re looking for experienced Life Claims Assessors to join our brilliant team.
We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job
You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.
You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for
Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
Knowledge of legal aspects like probate and CIDRA rules.
Experience managing claims end-to-end, including signing out claim’s decisions independently.
Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
Confidence in making decisions and adapting quickly to change.
What you’ll get for this role
Competitive salary (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on