0 Providing Customer Service jobs in the United Kingdom
Corporate & Support Services Officer
Posted 5 days ago
Job Viewed
Job Description
Your new company
This is an exciting opportunity to join a public sector organisation based in Ballymena, known for its commitment to community service and operational excellence. The organisation offers a collaborative working environment and values professional development, making it an ideal place to grow your career in administration and business support.Your new role
Within the Corporate & Support Services, you will play a key role in delivering high-quality administrative services across the department. Your responsibilities will include:
- Providing confidential administrative support to senior staff and teams.
- Handling a variety of office tasks such as document formatting, printing, photocopying, and binding.
- Managing incoming queries from internal and external stakeholders, resolving basic issues or escalating where necessary.
- Inputting and maintaining accurate data across internal systems.
- Ordering goods and services in line with procurement guidelines to ensure best value.
- Delivering excellent customer service via phone, email, and face-to-face interactions, including occasional reception cover.
- Organising meetings, preparing agendas, and taking minutes.
- Supporting the preparation and amendment of reports, policies, and procedures.
- Assisting with website content updates to ensure information remains current.
- Contributing to financial and risk management processes through record-keeping and compliance support.
- Reviewing filing systems and suggesting improvements.
- Ensuring all tasks are completed accurately and within agreed timescales.
- Maintaining confidentiality and adhering to GDPR and organisational policies.
What you'll need to succeed
A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.1 years' administrative experience in a busy office environment to include at least 2 of the following:
- Maintaining filing systems and assist with maintaining records
- Prioritising work tasks
- Managing emails
- Note/Minute taking
- Using Microsoft packages
- Assisting with preparing reports
- Dealing with a range of correspondence and queries
What you'll get in return
- 13.02
- Based in Ballymena
- Full time
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Housing and Support Services Manager
Posted today
Job Viewed
Job Description
To lead, manage and develop the intensive housing management services and Tenancy Sustainment Service across a dispersed portfolio of Supported Housing/Living for individuals with enduring mental health conditions and learning disabilities ensuring best practice outcomes consistent with the values and objectives of Regent Housing Limited.
Specific Duties
- Leadership & Team Management
Line manage Intensive Housing and Support Officers and related staff.
Conduct regular supervision, appraisals, team meetings, training and performance reviews.
Approve staff timesheets, annual leave, sickness and oversee cover arrangements.
Liaise with HR, Payroll and Finance on all staffing matters.
- Service Delivery & Compliance
Oversee and ensure delivery of intensive housing management and tenancy sustainment support.
Monitor and ensure tasks such as property inspections, health & safety checks (fire, legionella), support planning, benefit support, arrears management and incidents are addressed.
Ensure outcomes-based personal housing support is delivered to tenants to promote independence, health and wellbeing.
Attend and represent the service at ARMs, referral panels, strategic and operational meetings as required.
Deputise for the Strategic and Operational Manager as necessary.
- Performance Monitoring & Quality Assurance
Set and monitor service targets, deadlines and KPIs.
Ensure accurate completion of support logs, referrals, assessments and reviews.
Regularly audit service delivery and documentation for compliance and quality standards.
- Stakeholder Engagement
Collaborate with internal teams (income, maintenance, finance) to support operational delivery.
Build and maintain relationships with social workers, mental health professionals, local authorities, corporate appointees, families and external providers.
- Regulatory & Financial Oversight
Ensure compliance with fire safety, HMO regulations and relevant legislations.
Minimise rent arrears and voids; work with income and finance teams to ensure benefit claims and rent are maximised.
Provide supporting evidence for Housing Benefit claims in line with exempt accommodation requirements.
- Organisational Development
- Support organisational goals and continuous service improvement.
- Organise and deliver relevant trainings for team members.
- Contribute to strategic planning and service development initiatives.
- Policy, Process & System Oversight
- Develop and review operational policies and procedures which include compliance, property management, support delivery and rent recovery.
- Ensure Arthur Housing Management System is fully utilised, implemented consistently and that compliance records and workflows are accurately maintained in the system.
- Rent & Benefit Management Support
- Lead on the annual rent increase process, working jointly with the Finance and Income Team Manager to ensure accuracy, compliance and appropriate documentation for Housing Benefit purposes and other stakeholders.
- Support the housing and support team in addressing benefit-related issues, ensuring accurate documentation is maintained to preserve exempt accommodation status.
- Have a strong understanding of welfare benefits systems including (HB, UC, PIP) and their impact on tenancy sustainment and service funding.
- Complaints, Safeguarding & Risk
- Manage and respond to complaints related to compliance, repairs, property standards or support services in a timely and professional manner.
- Identify and report safeguarding concerns raised during property visits, contractor feedback or tenant interactions and escalate following Regent Housing safeguarding protocols.
- General
- Undertake any other duties relevant to the role as reasonably required to meet service and organisational needs.
Previous experience
- Previous experience of working in Supported Housing as a housing/ support manager or a senior support officer.
- Knowledge of Housing legislations and Housing Benefit regulations.
- Experience working with vulnerable tenants.
- Knowledge of complaints and safeguarding procedures.
- Familiar with Mental Health and learning Disability conditions
Education
Educated to a degree standard or equivalent.
Previous experience of working in Housing and Social Care setting.
At least has an ILM or CMI level 3 Team Leading or leadership and management qualification(desirable).
Special attributes / skills required
Driving licence and use of own car.
Proficient in Microsoft Office.
Excellent verbal and written skills.
Ability to work under pressure and meeting tight deadlines.
Ability to demonstrate leadership qualities by contributing to continuous improvement of RHL services.
Personal qualities
Motivation and resilience.
Capable of innovation,generating generate new ideas.
Loyalty and empathy with the vulnerable adults we work with
Housing and Support Services Manager
Posted today
Job Viewed
Job Description
To lead, manage and develop the intensive housing management services and Tenancy Sustainment Service across a dispersed portfolio of Supported Housing/Living for individuals with enduring mental health conditions and learning disabilities ensuring best practice outcomes consistent with the values and objectives of Regent Housing Limited.
Specific Duties
- Leadership & Team Management
Line manage Intensive Housing and Support Officers and related staff.
Conduct regular supervision, appraisals, team meetings, training and performance reviews.
Approve staff timesheets, annual leave, sickness and oversee cover arrangements.
Liaise with HR, Payroll and Finance on all staffing matters.
- Service Delivery & Compliance
Oversee and ensure delivery of intensive housing management and tenancy sustainment support.
Monitor and ensure tasks such as property inspections, health & safety checks (fire, legionella), support planning, benefit support, arrears management and incidents are addressed.
Ensure outcomes-based personal housing support is delivered to tenants to promote independence, health and wellbeing.
Attend and represent the service at ARMs, referral panels, strategic and operational meetings as required.
Deputise for the Strategic and Operational Manager as necessary.
- Performance Monitoring & Quality Assurance
Set and monitor service targets, deadlines and KPIs.
Ensure accurate completion of support logs, referrals, assessments and reviews.
Regularly audit service delivery and documentation for compliance and quality standards.
- Stakeholder Engagement
Collaborate with internal teams (income, maintenance, finance) to support operational delivery.
Build and maintain relationships with social workers, mental health professionals, local authorities, corporate appointees, families and external providers.
- Regulatory & Financial Oversight
Ensure compliance with fire safety, HMO regulations and relevant legislations.
Minimise rent arrears and voids; work with income and finance teams to ensure benefit claims and rent are maximised.
Provide supporting evidence for Housing Benefit claims in line with exempt accommodation requirements.
- Organisational Development
- Support organisational goals and continuous service improvement.
- Organise and deliver relevant trainings for team members.
- Contribute to strategic planning and service development initiatives.
- Policy, Process & System Oversight
- Develop and review operational policies and procedures which include compliance, property management, support delivery and rent recovery.
- Ensure Arthur Housing Management System is fully utilised, implemented consistently and that compliance records and workflows are accurately maintained in the system.
- Rent & Benefit Management Support
- Lead on the annual rent increase process, working jointly with the Finance and Income Team Manager to ensure accuracy, compliance and appropriate documentation for Housing Benefit purposes and other stakeholders.
- Support the housing and support team in addressing benefit-related issues, ensuring accurate documentation is maintained to preserve exempt accommodation status.
- Have a strong understanding of welfare benefits systems including (HB, UC, PIP) and their impact on tenancy sustainment and service funding.
- Complaints, Safeguarding & Risk
- Manage and respond to complaints related to compliance, repairs, property standards or support services in a timely and professional manner.
- Identify and report safeguarding concerns raised during property visits, contractor feedback or tenant interactions and escalate following Regent Housing safeguarding protocols.
- General
- Undertake any other duties relevant to the role as reasonably required to meet service and organisational needs.
Previous experience
- Previous experience of working in Supported Housing as a housing/ support manager or a senior support officer.
- Knowledge of Housing legislations and Housing Benefit regulations.
- Experience working with vulnerable tenants.
- Knowledge of complaints and safeguarding procedures.
- Familiar with Mental Health and learning Disability conditions
Education
Educated to a degree standard or equivalent.
Previous experience of working in Housing and Social Care setting.
At least has an ILM or CMI level 3 Team Leading or leadership and management qualification(desirable).
Special attributes / skills required
Driving licence and use of own car.
Proficient in Microsoft Office.
Excellent verbal and written skills.
Ability to work under pressure and meeting tight deadlines.
Ability to demonstrate leadership qualities by contributing to continuous improvement of RHL services.
Personal qualities
Motivation and resilience.
Capable of innovation,generating generate new ideas.
Loyalty and empathy with the vulnerable adults we work with
Data Center / IT Support Services
Posted 1 day ago
Job Viewed
Job Description
Smart Hands Break Fix Engineer (IT hardware and software)
Location: St Paul's, London
Employment Type: Permanent
Salary: £36,000-£45,600 (Inclusive of 20% shifts allowance)
Hours: Mon- Fri but should be open to working some weekends
Shifts: Days & Nights 08: / 16:00-00:00 / 00:00-08:00
Overview
Smart Hands Break Fix Engineer is a highly visible data centre and office infrastructure role that requires commitment to providing high-quality service to meet customer project demand.
The role supports the delivery of IMACD and IT Support Services.
Duties range from small tasks such as patching and fault finding in data centre and office spaces to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintenance functions.
Smart Hands Break Fix Engineers work on shifts that provide services 24x7x365 and report to the Service Delivery Manager.
What we’re looking for in our Smart Hands Break Fix Engineer
Essential
- Relevant experience working in a banking IT environment
- Experience in ICT hardware break-fix, moves, adds, and changes (MACs) across workplace/office and data centre facilities
- Hands-on experience in structured cabling installation, fault finding, and testing using Fluke test equipment
- Strong understanding of structured cabling standards and cable types (FTP, UTP & Optical Fibre)
- Excellent MS Office skills (Outlook, Excel, Word, etc.)
- Self-starter with strong organisation and attention to detail
- Ability to work independently and as part of a team
- Effective prioritisation skills and ability to multitask
- Comfortable working under pressure
- Expert knowledge of asset management systems
- Expert knowledge of ticketing systems
- Strong understanding of change management and service delivery processes
- Capable of mentoring and training new team members on systems, processes, and procedures
- Able to approve/sign off training modules
- Capable of leading and supervising shift activities
- Able to lead or oversee special projects from design through to handover
- Willingness to cover peer line management duties during busy periods or leave
- Satisfactory skills matrix score
- Willingness to work alternating shift patterns to meet cover requirements
- Additional overtime opportunities available
- Must have own vehicle and valid UK driver’s license
Preferred but not essential
- Previous training/qualifications in the Information Technology field
- Experience with Intelligent Infrastructure Management systems
- BICSI Technician Training
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- Cisco Certified Network Associate (CCNA DCICN DCICT)
- Certified Data Centre Technician Professional (CDCTP®)
- ITIL® Foundation Certification
Benefits
- 25 days annual leave plus UK bank holidays
- Health and wellbeing support, including employee assistance programmes
- Career development and training, including apprenticeships and on-the-job coaching
- Inclusive workplace culture, with support for diversity and disability inclusion
- Annual performance-related bonus, based on individual and company performance
- Workplace perks, such as free fruit and a supportive team environment
Data Center / IT Support Services
Posted 1 day ago
Job Viewed
Job Description
Smart Hands Break Fix Engineer / Data Center Engineer
Location: Camberley, Surrey
Employment Type: Permanent
Salary: £36,000-£43,200 (Inclusive of 20% shifts allowance)
Hours: 38.7 per week (4 Shift variations between 07:00-22:00)
The Smart Hands Break Fix Engineer is required to work within a team of engineers carrying out Network equipment Break Fix and ICT cabling infrastructure support at the client site – Based in Camberley for the majority of your time but on occasion may provide cover on other sites in Slough.
The work will include all types of patching, break fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware and provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager.
You will be part of a team delivering support services on a shift basis and will be required to work as part of a shift pattern and receive a shift allowance.
Your normal working week, whilst on a shift pattern, will be based on an average of 38.7 hours per week, you will typically work a shift of 07:00 to 15:30 (early shift), 09:00 to 17.30 (day shift), 10:30 to 19:00 (mid-late shift) or 13:30 to 22:00 (late shift).
What you’ll be doing as our Smart Hands Break Fix Engineer:
- Installation of equipment racks within technology rooms.
- Racking of Servers and other Network hardware equipment.
- Installation of power distribution units within equipment racks.
- Restack of equipment within existing technology rooms.
- Movement of equipment within site locations including stores.
- Perform Technology component swaps.
- Decommission of equipment within technology rooms.
- Un-racking of Servers and other Network hardware equipment.
- Decommission of power distribution units within equipment racks.
- Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces.
- Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
- Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
- Relocate desktop equipment including any peripherals.
- Install desktop equipment including any peripherals.
- Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
- Connection of network patching to servers and other equipment within racks.
- Labelling of hardware (network equipment and servers etc.)
- Carry out DBAN Disk Wipes by use of Software.
- Interface with Corporate Real Estate on mechanical and electrical provisioning.
- Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
- Technology room inspections.
- BMS alarm investigation assistance.
- Work order review and assignment.
- Housekeeping duties.
- Systems Data Quality checks.
- Materials, Tools and Test Equipment Management.
- Carry out surveys and update drawings and schedules.
- Update records for all changes using Asset Management Software when required.
- Third party supervision (escort and supervision).
- First line support (e.g. reboots on instruction, ID of lights & connections etc.)
- Site representation on incident bridges.
- Perform Technology component swaps.
- RMA administration for faulty swapped out equipment.
- Power circuit support (proprietary sub distribution in racks etc.)
- Temperature Control Support (out of specification, local temporary fixes - liaison with Corporate Real Estate).
- Structured and Patch Cabling fault support.
- Supervision and Quality Assurance for cabling installations.
- Carry out all types of Copper (Voice and Data) Cabling Installations including termination and testing as required by the approved portfolio of cabling systems.
- Earth Cable Installations.
- Cabinet and Rack Installations.
- Containment Installations.
- Audit and document existing cabling installations.
- Perform cable tracing activities.
- Management of patching within equipment cabinet.
- Compile patching schedules as required.
- Utilise IIM / CMS Software as required for patching planning.
- Labelling of cabling in accordance with Client standards and requirements.
- Labelling of hardware (Patch Panels, Outlets etc.) in accordance with Client standards and requirements.
- Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
- Updating/ Editing of records in asset management systems.
- Return Material Authorization (RMA) administration duties.
- Tracking of daily activities, task completion, and incident and project status tracking.
- General Site Documentation upkeep.
- Manage third party vendors to ensure compliance with change control, specification and quality standards.
- Change control management.
- Incident resolution management.
- Perform additional tasks as instructed by the client or management.
What we’re looking for in our Smart Hands Break Fix Engineer
Essential
- Relevant experience working in banking IT environment.
- Relevant experience in an ICT Hardware Break Fix, Moves Adds and Changes environment (IT Hardware deployment) Workplace/Office and Data Centres Facilities.
- Relevant experience in structured cabling installation, fault finding and testing with fluke test equipment.
- Thorough knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre).
- Excellent MS Office Suite experience (Outlook, Excel, Word etc.).
- Self-starter, organized, detail-oriented and ability to work independently as well as part of a team.
- Prioritization skills and multitasking ability.
- Ability to work under pressure.
- Expert knowledge of Asset Management Systems.
- Expert knowledge of Ticketing Systems.
- Expert understanding of complex change management and service delivery processes.
- Ability to mentor and train new starters on all systems, processes and procedures.
- Ability to approve / sign off training modules.
- Ability to lead / supervise shift activities.
- Ability to lead / supervise special projects from design through to handover.
- Ability to cover peer group line management responsibilities during high workflow periods and planned/unplanned leave.
- Satisfactory Skills Matrix score.
- Alternating shift pattern to suit cover requirements.
- Additional OT (overtime) opportunities.
- Must have own vehicle and valid UK Drivers License.
Data Center / IT Support Services
Posted 1 day ago
Job Viewed
Job Description
Smart Hands Break Fix Engineer (IT hardware and software)
Location: St Paul's, London
Employment Type: Permanent
Salary: £36,000-£45,600 (Inclusive of 20% shifts allowance)
Hours: Mon- Fri but should be open to working some weekends
Shifts: Days & Nights 08: / 16:00-00:00 / 00:00-08:00
Overview
Smart Hands Break Fix Engineer is a highly visible data centre and office infrastructure role that requires commitment to providing high-quality service to meet customer project demand.
The role supports the delivery of IMACD and IT Support Services.
Duties range from small tasks such as patching and fault finding in data centre and office spaces to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintenance functions.
Smart Hands Break Fix Engineers work on shifts that provide services 24x7x365 and report to the Service Delivery Manager.
What we’re looking for in our Smart Hands Break Fix Engineer
Essential
- Relevant experience working in a banking IT environment
- Experience in ICT hardware break-fix, moves, adds, and changes (MACs) across workplace/office and data centre facilities
- Hands-on experience in structured cabling installation, fault finding, and testing using Fluke test equipment
- Strong understanding of structured cabling standards and cable types (FTP, UTP & Optical Fibre)
- Excellent MS Office skills (Outlook, Excel, Word, etc.)
- Self-starter with strong organisation and attention to detail
- Ability to work independently and as part of a team
- Effective prioritisation skills and ability to multitask
- Comfortable working under pressure
- Expert knowledge of asset management systems
- Expert knowledge of ticketing systems
- Strong understanding of change management and service delivery processes
- Capable of mentoring and training new team members on systems, processes, and procedures
- Able to approve/sign off training modules
- Capable of leading and supervising shift activities
- Able to lead or oversee special projects from design through to handover
- Willingness to cover peer line management duties during busy periods or leave
- Satisfactory skills matrix score
- Willingness to work alternating shift patterns to meet cover requirements
- Additional overtime opportunities available
- Must have own vehicle and valid UK driver’s license
Preferred but not essential
- Previous training/qualifications in the Information Technology field
- Experience with Intelligent Infrastructure Management systems
- BICSI Technician Training
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- Cisco Certified Network Associate (CCNA DCICN DCICT)
- Certified Data Centre Technician Professional (CDCTP®)
- ITIL® Foundation Certification
Benefits
- 25 days annual leave plus UK bank holidays
- Health and wellbeing support, including employee assistance programmes
- Career development and training, including apprenticeships and on-the-job coaching
- Inclusive workplace culture, with support for diversity and disability inclusion
- Annual performance-related bonus, based on individual and company performance
- Workplace perks, such as free fruit and a supportive team environment
Data Center / IT Support Services
Posted today
Job Viewed
Job Description
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Data Center / IT Support Services
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Data Center / IT Support Services
Posted today
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Clinical Lead - Community Support Services
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, manage, and motivate a team of community support workers and clinicians.
- Provide expert clinical supervision and guidance to the team, ensuring high standards of care.
- Develop and implement care plans tailored to the individual needs of clients.
- Conduct regular assessments of client needs and monitor progress towards care goals.
- Ensure compliance with all relevant legislation, policies, and procedures.
- Oversee the effective delivery of services, addressing any challenges or concerns promptly.
- Liaise with external agencies, healthcare providers, and families to ensure integrated care.
- Drive quality improvement initiatives and contribute to service development.
- Maintain accurate and up-to-date client records and documentation.
- Act as a primary point of contact for complex client cases and emergencies.
- Support the professional development and training of team members.
- Promote a positive and empowering environment for clients and staff.
- Registered professional qualification (e.g., RGN, Social Worker, Occupational Therapist) with current professional body registration.
- Significant experience in a senior role within community care, social work, or a related healthcare field.
- Proven experience in managing and leading a team.
- In-depth understanding of relevant legislation and safeguarding procedures.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to develop and implement effective care strategies.
- Strong organizational and time management skills.
- Proficiency in using digital care management systems.
- A commitment to promoting dignity, independence, and well-being for all clients.