84 Providing Customer Service jobs in Dudley
Head of Residential Support Services
WV1 3NE Wolverhampton, West Midlands
£55000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client, a prominent organisation within the community and social care sector, is seeking an accomplished and dedicated Head of Residential Support Services to lead their operations in **Wolverhampton, West Midlands, UK**. This senior management position is ideal for an experienced professional passionate about delivering exceptional care and support to vulnerable individuals within residential settings. The Head of Residential Support Services will be responsible for the overall strategic direction, operational management, and quality assurance of multiple residential care facilities. You will lead, inspire, and manage a team of dedicated care professionals, ensuring the highest standards of care are consistently met. Key duties include developing and implementing care policies and procedures, managing budgets, overseeing staff recruitment, training, and development, and ensuring full compliance with all relevant regulatory requirements and standards, including CQC. A crucial aspect of this role involves fostering a supportive, inclusive, and person-centred environment for residents, promoting their well-being, independence, and dignity. The successful candidate will possess exceptional leadership and communication skills, with a proven ability to manage complex challenges and drive positive change. Experience in safeguarding, risk assessment, and incident management is essential. This is a hands-on leadership role, requiring a strong presence within the **Wolverhampton** operational area, ensuring direct oversight and engagement with staff and residents. A deep understanding of the social care landscape, current legislation, and best practices is mandatory. We are looking for an individual with a strong ethical compass, excellent problem-solving abilities, and a commitment to making a tangible difference in people's lives. A relevant professional qualification (e.g., NVQ Level 4/5 in Health and Social Care, RGN) and significant experience in a senior management role within the social care sector are essential. If you are a dynamic leader ready to take on this impactful role, we encourage you to apply.
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0
Senior Support Worker - Outreach Services
B1 1BB Birmingham, West Midlands
£28000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a compassionate and experienced Senior Support Worker to join their Community & Social Care team in Birmingham, West Midlands, UK . This hybrid role offers a balance between direct client engagement and administrative duties, fostering a flexible and impactful work environment. You will provide high-quality care and support to individuals with diverse needs, including those with learning disabilities, mental health challenges, and older adults requiring assistance. Key responsibilities include developing and implementing individual care plans, conducting risk assessments, and ensuring client safety and well-being. You will supervise and mentor junior support staff, provide training, and facilitate team meetings to ensure cohesive service delivery. This role requires a significant amount of direct client interaction, offering practical assistance with daily living activities, promoting independence, and encouraging social inclusion. You will also be responsible for maintaining accurate client records, writing detailed reports, and liaising with families, healthcare professionals, and external agencies to coordinate comprehensive support. The ideal candidate will possess strong interpersonal and communication skills, a patient and empathetic demeanor, and a commitment to upholding the highest standards of care. A relevant qualification in Health and Social Care (e.g., NVQ Level 3 or equivalent) is essential. Experience in a senior or supervisory role within social care is highly desirable. You must be proficient in using digital record-keeping systems. This position offers a rewarding opportunity to make a tangible difference in people's lives within a supportive and professional framework. The hybrid nature of this role allows for flexibility while ensuring dedicated on-site presence for crucial team collaboration and client interaction.
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1
Senior Support Engineer - Cloud Services
B1 1BB Birmingham, West Midlands
£50000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Senior Support Engineer to join their fully remote team, specializing in cutting-edge cloud services. This role is crucial for ensuring the seamless operation and continuous improvement of our client's cloud infrastructure and customer-facing applications. You will be responsible for providing advanced technical support, troubleshooting complex issues, and collaborating with development and operations teams to implement robust solutions. A deep understanding of cloud platforms (AWS, Azure, GCP), containerization technologies (Docker, Kubernetes), and scripting/automation tools is essential. You will play a key role in maintaining system reliability, performance, and security, responding to critical incidents, and contributing to the development of preventative measures. This is a remote-first position, offering the flexibility to work from anywhere within the UK. Excellent problem-solving skills, strong communication abilities, and a proactive approach to identifying and resolving potential issues are highly valued.
Responsibilities:
Responsibilities:
- Provide expert-level technical support for cloud-based services and applications.
- Troubleshoot and resolve complex system and network issues in a timely manner.
- Monitor system performance, identify bottlenecks, and implement optimizations.
- Collaborate with cross-functional teams to diagnose and resolve infrastructure and application problems.
- Develop and maintain automation scripts for deployment, monitoring, and maintenance tasks.
- Contribute to the design and implementation of scalable and resilient cloud architectures.
- Manage incident response, including root cause analysis and post-mortem documentation.
- Ensure the security and integrity of cloud environments.
- Create and update technical documentation, knowledge base articles, and best practice guides.
- Mentor junior support engineers and share technical expertise.
- Participate in on-call rotation to provide 24/7 support for critical incidents.
- Proactively identify opportunities for system improvements and cost efficiencies.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Significant experience in cloud infrastructure support (AWS, Azure, or GCP).
- Proficiency in Linux/Unix administration and shell scripting.
- Experience with containerization technologies such as Docker and Kubernetes.
- Familiarity with CI/CD pipelines and tools.
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP).
- Excellent troubleshooting and debugging skills.
- Demonstrated ability to work effectively in a remote, fast-paced environment.
- Strong written and verbal communication skills.
- Experience with monitoring tools (e.g., Prometheus, Grafana, Datadog).
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2
Senior Technical Support Engineer (Cloud Services)
WV1 1AA Wolverhampton, West Midlands
£55000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their fully remote, customer-centric support team. In this vital role, you will provide advanced technical assistance and troubleshooting for complex cloud-based solutions, ensuring client satisfaction and operational excellence. You will be the primary point of contact for critical customer issues, diagnosing and resolving challenging technical problems across a range of services. This position requires a deep understanding of cloud infrastructure, networking, and software applications.
Key responsibilities include responding to escalated support tickets, conducting in-depth root cause analysis, and implementing effective solutions in a timely manner. You will collaborate closely with engineering and product development teams to identify and report bugs, suggest product enhancements, and contribute to knowledge base articles and internal documentation. This role also involves proactively monitoring system performance, identifying potential issues before they impact clients, and developing preventative measures. You will guide and mentor junior support engineers, sharing your expertise and fostering a culture of continuous learning and problem-solving within the remote team. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users via various remote channels.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 6 years of experience in technical support, with a significant focus on cloud technologies (e.g., AWS, Azure, GCP). Proven experience with troubleshooting complex network issues, operating systems (Windows/Linux), and database technologies is required. Strong analytical and problem-solving skills, along with a passion for customer service, are paramount. You should be adept at managing multiple priorities in a fast-paced remote environment and possess excellent written and verbal communication skills. Experience with scripting languages (e.g., Python, Bash) for automation is a plus. This is an excellent opportunity to leverage your technical expertise and provide critical support to clients globally, all from the comfort of your home office. Join our client and be at the forefront of innovative cloud support.
Key responsibilities include responding to escalated support tickets, conducting in-depth root cause analysis, and implementing effective solutions in a timely manner. You will collaborate closely with engineering and product development teams to identify and report bugs, suggest product enhancements, and contribute to knowledge base articles and internal documentation. This role also involves proactively monitoring system performance, identifying potential issues before they impact clients, and developing preventative measures. You will guide and mentor junior support engineers, sharing your expertise and fostering a culture of continuous learning and problem-solving within the remote team. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users via various remote channels.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 6 years of experience in technical support, with a significant focus on cloud technologies (e.g., AWS, Azure, GCP). Proven experience with troubleshooting complex network issues, operating systems (Windows/Linux), and database technologies is required. Strong analytical and problem-solving skills, along with a passion for customer service, are paramount. You should be adept at managing multiple priorities in a fast-paced remote environment and possess excellent written and verbal communication skills. Experience with scripting languages (e.g., Python, Bash) for automation is a plus. This is an excellent opportunity to leverage your technical expertise and provide critical support to clients globally, all from the comfort of your home office. Join our client and be at the forefront of innovative cloud support.
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3
Senior Technical Support Engineer (Cloud Services)
ST1 1AA Staffordshire, West Midlands
£50000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client, a leading innovator in cloud infrastructure solutions, is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their globally distributed team. This is a fully remote, permanent position focused on providing expert-level technical assistance and resolution to enterprise clients experiencing complex issues with our client's cutting-edge cloud services. You will be at the forefront of troubleshooting, diagnosing, and resolving challenging technical problems, ensuring client satisfaction and maintaining the highest standards of service.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for a wide range of cloud-based services and platforms, including IaaS, PaaS, and SaaS offerings.
- Diagnose, document, and resolve complex technical issues reported by clients, ensuring timely and effective solutions.
- Act as a point of escalation for Tier 1 and Tier 2 support issues, providing deep technical expertise.
- Collaborate with engineering and product development teams to identify root causes of recurring issues and advocate for product improvements.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Proactively monitor client environments and identify potential issues before they impact service availability.
- Assist clients with system configurations, integrations, and best practices for utilizing cloud services.
- Engage directly with clients via multiple channels (email, phone, chat, video conferencing) to provide clear and concise technical guidance.
- Participate in an on-call rotation to provide 24/7 support for critical issues.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, system administration, or a related IT role, with a strong focus on cloud technologies (AWS, Azure, GCP).
- In-depth knowledge of operating systems (Linux, Windows Server), networking protocols (TCP/IP, DNS, HTTP/S), and virtualization technologies.
- Experience with scripting languages (e.g., Python, Bash) for automation and troubleshooting.
- Proven ability to troubleshoot complex technical issues in distributed systems.
- Excellent analytical and problem-solving skills, with a methodical approach to incident resolution.
- Strong customer service orientation and exceptional communication skills, both written and verbal.
- Ability to manage multiple high-priority issues simultaneously in a fast-paced remote environment.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are a strong plus.
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4
Senior Technical Support Engineer - Cloud Services
B1 1AA Birmingham, West Midlands
£45000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client, a rapidly growing SaaS provider, is seeking a highly skilled Senior Technical Support Engineer to join their fully remote, global customer success team. This role is perfect for an experienced professional passionate about cloud technologies and dedicated to providing exceptional customer support. Based remotely, you will be the primary point of contact for complex technical issues, guiding clients through troubleshooting, resolution, and best practices for our cutting-edge cloud platform. Your expertise will be crucial in diagnosing and resolving software and infrastructure-related problems, ensuring high levels of customer satisfaction and system uptime. The ideal candidate will possess a deep understanding of cloud computing principles (AWS, Azure, GCP), containerization technologies (Docker, Kubernetes), and networking fundamentals. You will be adept at analysing logs, debugging code, and working collaboratively with engineering teams to escalate and resolve critical issues. This is a remote-first position, demanding excellent communication skills, strong problem-solving abilities, and the capacity to work independently and manage your time effectively. You will be expected to contribute to our knowledge base, develop documentation, and proactively identify areas for improvement in our support processes and product. The Birmingham, West Midlands, UK region is noted for administrative purposes, but your work environment will be your home office. We are looking for individuals who are self-motivated, customer-centric, and thrive in a fast-paced, innovative environment. If you are a technical troubleshooting expert with a passion for cloud services and a desire to work remotely, this is an exciting opportunity to advance your career.
Responsibilities:
Responsibilities:
- Provide advanced technical support for cloud-based software and services.
- Troubleshoot and resolve complex customer issues remotely.
- Diagnose and debug software, network, and infrastructure problems.
- Collaborate with engineering teams to resolve critical bugs and product issues.
- Develop and maintain technical documentation and knowledge base articles.
- Guide customers on best practices for product implementation and usage.
- Monitor system performance and proactively address potential issues.
- Contribute to continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum of 5 years' experience in technical support or system administration.
- Strong proficiency in cloud platforms (AWS, Azure, or GCP).
- Experience with containerization (Docker, Kubernetes) and CI/CD pipelines.
- Excellent understanding of networking protocols and troubleshooting.
- Proficient in scripting languages (e.g., Python, Bash) is a plus.
- Exceptional problem-solving and analytical skills.
- Excellent written and verbal communication skills for remote collaboration.
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5
Senior Technical Support Engineer - Cloud Services
B2 4 Birmingham, West Midlands
£45000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their growing support team, operating remotely across the UK. This role is pivotal in providing advanced technical assistance and problem resolution for a sophisticated suite of cloud-based software solutions. The ideal candidate will possess a strong background in IT support, cloud technologies (AWS, Azure, GCP), and a proven ability to diagnose and resolve complex technical issues for enterprise clients.
As a Senior Technical Support Engineer, you will handle escalated support tickets, acting as a point of escalation for junior team members. You will conduct in-depth troubleshooting, identify root causes of technical problems, and implement effective solutions, often requiring collaboration with development and product teams. Responsibilities include providing timely and professional customer support via multiple channels (email, phone, chat), documenting technical solutions, creating knowledge base articles, and contributing to service improvement initiatives. You will also be responsible for monitoring system performance, proactively identifying potential issues, and providing feedback to product development teams on user experience and product enhancements. A key aspect of this role is building and maintaining strong relationships with clients, ensuring their satisfaction and maximising their utilisation of our cloud services.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated support professional to advance their career in a remote, cloud-focused environment.
As a Senior Technical Support Engineer, you will handle escalated support tickets, acting as a point of escalation for junior team members. You will conduct in-depth troubleshooting, identify root causes of technical problems, and implement effective solutions, often requiring collaboration with development and product teams. Responsibilities include providing timely and professional customer support via multiple channels (email, phone, chat), documenting technical solutions, creating knowledge base articles, and contributing to service improvement initiatives. You will also be responsible for monitoring system performance, proactively identifying potential issues, and providing feedback to product development teams on user experience and product enhancements. A key aspect of this role is building and maintaining strong relationships with clients, ensuring their satisfaction and maximising their utilisation of our cloud services.
Key Responsibilities:
- Provide advanced technical support for cloud-based software applications and infrastructure.
- Troubleshoot and resolve complex technical issues reported by customers, including system errors, connectivity problems, and performance degradations.
- Act as a technical escalation point for Tier 1 and Tier 2 support teams.
- Diagnose and resolve issues related to cloud platforms (AWS, Azure, GCP) and associated services.
- Document technical solutions and create comprehensive knowledge base articles.
- Collaborate with engineering and product teams to identify and resolve product bugs and enhance features.
- Monitor system health and performance, identifying and addressing potential issues proactively.
- Maintain high levels of customer satisfaction through effective communication and timely resolution.
- Participate in on-call rotation as required.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- Proven experience supporting SaaS applications and cloud environments (AWS, Azure, or GCP).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S).
- Proficiency in scripting languages (e.g., Python, Bash) is a plus.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage time effectively in a remote setting.
This is an excellent opportunity for a dedicated support professional to advance their career in a remote, cloud-focused environment.
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6
Advanced Support Specialist - Community Services (Remote)
ST1 2EU Staffordshire, West Midlands
£30000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Advanced Support Specialist to join their vital Community & Social Care division. This is a fully remote position, allowing you to make a significant difference in people's lives from the comfort of your home. You will be responsible for providing high-level support, guidance, and case management to individuals and families accessing our services, ensuring they receive the best possible care and assistance.
Key Responsibilities:
The ideal candidate will have extensive experience working within the community and social care sector, with a deep understanding of relevant legislation, policies, and best practices. Qualifications such as NVQ Level 4 or 5 in Health and Social Care, or equivalent, are highly desirable. Excellent communication, interpersonal, and problem-solving skills are essential, as is the ability to empathize with clients from diverse backgrounds. You must be highly organized, self-motivated, and capable of managing your workload effectively in a remote environment. A commitment to safeguarding and promoting the welfare of vulnerable individuals is paramount. This is a rewarding opportunity to contribute to meaningful work and support vulnerable populations. We are dedicated to fostering an inclusive and supportive workplace culture. If you are passionate about making a positive impact and possess the skills to excel in advanced client support, we encourage you to apply. This remote role is open to applicants across the UK, serving the **Stoke-on-Trent** community.
Key Responsibilities:
- Assess the needs of individuals and families, developing tailored support plans and intervention strategies.
- Provide direct support, advice, and advocacy to clients navigating complex social care systems.
- Manage a caseload of clients, ensuring regular reviews and updates to their support plans.
- Liaise effectively with external agencies, healthcare providers, and other stakeholders to coordinate care and access resources.
- Offer emotional support and practical assistance to clients facing challenging life circumstances.
- Maintain accurate and confidential client records, adhering to all data protection and privacy regulations.
- Identify training needs and contribute to the development of support materials and resources for clients and colleagues.
- Participate in team meetings, case conferences, and professional development activities.
- Uphold the organization's values and commitment to providing person-centered care.
- Respond to complex inquiries and provide guidance on service eligibility, procedures, and available support options.
The ideal candidate will have extensive experience working within the community and social care sector, with a deep understanding of relevant legislation, policies, and best practices. Qualifications such as NVQ Level 4 or 5 in Health and Social Care, or equivalent, are highly desirable. Excellent communication, interpersonal, and problem-solving skills are essential, as is the ability to empathize with clients from diverse backgrounds. You must be highly organized, self-motivated, and capable of managing your workload effectively in a remote environment. A commitment to safeguarding and promoting the welfare of vulnerable individuals is paramount. This is a rewarding opportunity to contribute to meaningful work and support vulnerable populations. We are dedicated to fostering an inclusive and supportive workplace culture. If you are passionate about making a positive impact and possess the skills to excel in advanced client support, we encourage you to apply. This remote role is open to applicants across the UK, serving the **Stoke-on-Trent** community.
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7
Lead Community Support Manager - Residential Services
WV1 1AA Wolverhampton, West Midlands
£45000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking an experienced and compassionate Lead Community Support Manager to oversee their remote operations supporting individuals within residential care settings. This vital role involves leading a team of support workers, ensuring the delivery of high-quality care, and promoting the well-being of service users. As a fully remote position, you will manage your team and operations through advanced communication and management tools, providing strategic direction and operational oversight without direct on-site presence for yourself. Your focus will be on team leadership, service development, and ensuring adherence to best practices and regulatory standards.
Key Responsibilities:
Qualifications:
This is a unique and rewarding opportunity for a dedicated leader to shape and manage a crucial care service entirely remotely. You will be instrumental in ensuring exceptional care standards are met for individuals residing in Wolverhampton, West Midlands, UK , and surrounding areas, managed from your remote working base.
Key Responsibilities:
- Lead, manage, and motivate a remote team of community support workers, fostering a positive and supportive work environment.
- Develop, implement, and monitor care plans and support strategies for individuals, ensuring they meet assessed needs and promote independence.
- Ensure all care provided complies with relevant legislation, regulatory standards (e.g., CQC guidelines), and company policies.
- Conduct regular supervisions, performance reviews, and training needs analyses for the support team.
- Oversee the recruitment, induction, and ongoing development of support staff.
- Manage operational budgets and resources effectively to ensure service efficiency and sustainability.
- Liaise with external agencies, families, and stakeholders to coordinate care and support effectively.
- Respond to and manage safeguarding concerns, complaints, and critical incidents in accordance with established procedures.
- Drive continuous improvement initiatives within the service, aiming to enhance the quality of care and service user outcomes.
- Utilize remote management systems and digital tools to monitor team performance, service delivery, and key performance indicators.
Qualifications:
- Proven experience in a senior or management role within community or residential care settings.
- A strong understanding of social care principles, legislation, and best practices.
- Demonstrable experience in managing and leading a dispersed or remote team.
- Excellent communication, interpersonal, and conflict resolution skills.
- Proficiency in using digital tools for management, communication, and reporting.
- Experience in developing and implementing care plans and safeguarding procedures.
- Relevant qualifications such as a Diploma in Health and Social Care (Level 5) or equivalent are highly desirable.
- Ability to work autonomously and make sound decisions in a remote capacity.
- A genuine passion for improving the lives of individuals requiring support.
This is a unique and rewarding opportunity for a dedicated leader to shape and manage a crucial care service entirely remotely. You will be instrumental in ensuring exceptional care standards are met for individuals residing in Wolverhampton, West Midlands, UK , and surrounding areas, managed from your remote working base.
This advertiser has chosen not to accept applicants from your region.
8
Community Support Manager - Mental Health Services
WV1 1RR Wolverhampton, West Midlands
£45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is dedicated to providing exceptional mental health support and is seeking a compassionate and experienced Community Support Manager to lead their remote-first team. This role is crucial in ensuring that individuals receive the highest quality of care and support within their own communities, facilitated through digital platforms and remote engagement. You will be responsible for overseeing the delivery of community-based mental health services, managing a team of support workers and case managers, and ensuring adherence to best practices and therapeutic frameworks. The ideal candidate will have a strong background in mental health support, social care, or a related field, with proven experience in team leadership and service delivery management. Responsibilities include developing and implementing care plans, facilitating remote group sessions, providing supervision and training to staff, managing caseloads, liaising with external agencies and stakeholders, and ensuring service quality and effectiveness. A deep understanding of mental health conditions, recovery principles, and safeguarding procedures is essential. You will champion a person-centred approach, empowering individuals to achieve their recovery goals and enhance their well-being. This is a fully remote position, requiring excellent communication and organizational skills, as well as the ability to foster a strong team culture and supportive environment despite geographical distances. You will play a vital role in expanding access to mental health services and making a real difference in the lives of vulnerable individuals. We are looking for a proactive leader who can innovate and adapt service delivery models to meet evolving needs. Your commitment to advocacy and continuous improvement will be key to success in this impactful role.
Key Responsibilities:
Key Responsibilities:
- Manage and lead a remote team of community support workers and case managers.
- Oversee the delivery of community-based mental health support services.
- Develop, implement, and monitor personalised care and support plans.
- Ensure high standards of service quality, effectiveness, and client satisfaction.
- Provide supervision, training, and professional development for team members.
- Liaise with healthcare professionals, social services, and other external agencies.
- Manage caseloads and ensure appropriate resource allocation.
- Promote a person-centred, recovery-oriented approach to care.
- Implement and maintain robust safeguarding policies and procedures.
- Contribute to service development, evaluation, and strategic planning.
- Degree or equivalent qualification in Social Work, Mental Health Nursing, Psychology, or a related field.
- Significant experience in mental health or community support services.
- Proven experience in team management and leadership.
- Thorough understanding of mental health conditions, recovery models, and safeguarding principles.
- Excellent communication, interpersonal, and organisational skills.
- Proficiency with digital communication tools and case management software.
- Ability to work autonomously and manage a remote team effectively.
- Commitment to promoting inclusivity and equality.
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