2008 Providing Customer Service jobs in Dudley
Support Services Co-ordinator
Posted 1 day ago
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Support Services Co-ordinator
Birmingham
Circa £34,004 per annum
Permanent, full time
Main Purpose of the Role
The Support Services Co-ordinator is part of the Resident Services team responsible for providing resident centred services to a patch of defined properties.
In this role, the Support Services Co-ordinator will work directly with residents to ensure they receive person centred support in accor.
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Head of Community Support Services
Posted today
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Key Responsibilities:
- Develop and implement strategic plans for community support services.
- Manage and lead teams of community support workers and coordinators.
- Oversee program delivery, ensuring quality and effectiveness.
- Secure funding through grants, fundraising, and partnerships.
- Build and maintain relationships with community stakeholders and beneficiaries.
- Monitor and evaluate service outcomes, reporting on impact.
- Manage departmental budgets and ensure compliance.
Qualifications:
- Master's degree in Social Work, Community Development, or a related field.
- 7+ years of experience in community services management or social care leadership.
- Demonstrated experience in program development, fundraising, and partnership building.
- Strong understanding of social welfare systems and community needs.
- Excellent leadership, communication, and interpersonal skills.
- Experience in managing budgets and reporting on impact.
Customer Care Manager
Posted today
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Customer Care Manager
AFH Wealth Management is proud to be one of the UK's leading independent financial advisory and wealth management firms.
We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you'll find a variety of exciting career opportunities at AFH. This is a full-time, permanent opportunity, with hybrid working, and a .
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IT Services Support Engineer
Posted 9 days ago
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IT Support Engineer - UK Remote
- Fully Remote | UK Only
- Windows Server, Desktop, Software & Systems Support
- 32,000 - 37,000 + bonus, pension, training & development
Join a fast-growing, global leader in mission-critical systems, where you'll be part of a collaborative, innovative, and supportive team.
We're looking for a technical problem solver with excellent communication skills who can work calmly under pressure. You will need to be eligible for (or already hold) UK Security Clearance.
Key responsibilities include:
- Delivering technical support for a wide range of IT Services & Applications
- Assisting with new product introductions and ensuring smooth deployments.
- Investigating and resolving complex product issues, both remotely and on-site when required.
- Supporting knowledge transfer to regional teams and partners.
- Developing documentation and tools to improve product supportability.
- Using remote access tools to diagnose and resolve issues without risking customer operations.
Essential skills & experience:
- Technical knowledge of Windows Server/Client environments.
- Programming or scripting experience i.e. SQL, C#, Bash, Python
- Strong written and verbal communication skills.
- Methodical troubleshooting and attention to detail.
- Ability to multi-task, prioritise, and adapt quickly.
If you are looking for a rewarding career in a fast-growing company, hit apply!
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Services Support Engineer
Posted 1 day ago
Job Viewed
Job Description
IT Support Engineer - UK Remote
- Fully Remote | UK Only
- Windows Server, Desktop, Software & Systems Support
- 32,000 - 37,000 + bonus, pension, training & development
Join a fast-growing, global leader in mission-critical systems, where you'll be part of a collaborative, innovative, and supportive team.
We're looking for a technical problem solver with excellent communication skills who can work calmly under pressure. You will need to be eligible for (or already hold) UK Security Clearance.
Key responsibilities include:
- Delivering technical support for a wide range of IT Services & Applications
- Assisting with new product introductions and ensuring smooth deployments.
- Investigating and resolving complex product issues, both remotely and on-site when required.
- Supporting knowledge transfer to regional teams and partners.
- Developing documentation and tools to improve product supportability.
- Using remote access tools to diagnose and resolve issues without risking customer operations.
Essential skills & experience:
- Technical knowledge of Windows Server/Client environments.
- Programming or scripting experience i.e. SQL, C#, Bash, Python
- Strong written and verbal communication skills.
- Methodical troubleshooting and attention to detail.
- Ability to multi-task, prioritise, and adapt quickly.
If you are looking for a rewarding career in a fast-growing company, hit apply!
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Customer Care Resolutions Specialist
Posted 7 days ago
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Customer Care Resolutions Specialist
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have an exciting opportunity for you!
Position: Customer Care Resolutions Specialist
Location: Coventry (Hybrid - 2 days in the office, 3 days remote)
Salary: A highly competitive salary is available for suitable candidates
What You'll Do:
As a Customer Care Resolutions Specialist, you'll be the heart and soul of our complaints management process. Your role will involve:
- Managing complaints ensuring timely and appropriate outcomes.
- Assessing cases thoroughly to identify potential risks or regulatory concerns, escalating issues as needed.
- Collaborating with dealers, brokers, suppliers, and internal teams to fully investigate and resolve complaints.
- Maintaining a strong understanding of relevant legislation, including Consumer Duty, to ensure decisions reflect current regulatory expectations.
- Building positive relationships with manufacturer Customer Care and Fleet Support teams.
- Communicating clearly, fairly, and professionally in all correspondence.
What We're Looking For:
To succeed in this role, you should have:
- A strong customer focus and a genuine desire to resolve issues positively.
- Excellent verbal and written communication skills to engage effectively at all levels.
- The ability to make confident decisions while managing competing priorities.
- High attention to detail and accuracy, with organisational skills that help you thrive under pressure.
- Previous experience in customer service, preferably within financial services, along with a solid understanding of complaints regulation.
Your Skills Matter:
- Proficient in Excel and Word at an intermediate level.
- Experience with Salesforce is a big plus!
- Strong negotiation skills and the ability to handle objections calmly.
Why Join Us?
- Positive Impact: Your work will directly contribute to improving customer satisfaction and loyalty.
- Dynamic Environment: Experience a blend of teamwork and individual achievement in a fast-paced setting.
- Career Development: We believe in nurturing talent and providing opportunities for growth. You'll even get to support new team members through training!
Performance Matters:
You'll help us achieve:
- Positive customer feedback and satisfaction.
- Timely and accurate complaint resolution in line with quality expectations.
- Consistent quality audit scores above 80%.
Ready to Make a Difference?
If you're ready to take on a rewarding challenge where your expertise in customer care can shine, we want to hear from you! Apply today and become a vital part of our commitment to delivering exceptional service!
Don't miss out on this fantastic opportunity-your future starts here!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apprentice - Air Logistics Customer Care
Posted 5 days ago
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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Customer Care team in Birmingham. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.
Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across our Airfreight network.
This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
**How you create impact**
Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the International Freight Forwarding Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
The Customer Care teams are responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel to arrange their shipments.
You'll be learning how to.
- Pro-actively advise and consult Customers to ensure satisfaction.
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
- Knowledge exchange with the sales and account management teams.
- Liaise with the operational care centres (OCC's) to ensure they have all the necessary information to be able to execute shipments on our customers behalf.
- Escalate issues which cannot be resolved to the Line manager
- Ensure compliance with company, industry and legal standards is adhered to across the function
**What we would like you to bring**
The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)
Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter.
Previous use of Microsoft Outlook and Excel is beneficial.
Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies
Key Information:
- Apprenticeship Contract: Fixed Term 2 years
- Working hours: Monday - Friday - Days - 37.5hrs per week
- Place of work: On Site - 3 Avenue Road, Aston, Birmingham, B6 4DU - please check location to ensure is commutable
Recruitment Process:
Step 1: Applications will be reviewed on a rolling basis.
Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.
Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.
**What's in it for you**
We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all! You will also receive attractive benefits and an Apprentice NUS discount card.
We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.
Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Apprentice - Air Logistics Customer Care
Posted 1 day ago
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Company description:
Khne + Nagel (AG & Co.) KG
Job description:
Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Customer Care team in Birmingham. As a member of our team, you will have the opportunity to work with some of the best in the business and .
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Technical Support Specialist - Cloud Services
Posted today
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Senior Technical Support Engineer - Cloud Services
Posted today
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Job Description
Key Responsibilities:
- Provide advanced technical support for cloud-based solutions and services.
- Diagnose and resolve complex technical issues related to infrastructure, applications, and connectivity.
- Engage with clients to understand their technical challenges and provide effective solutions.
- Document all technical issues, solutions, and customer interactions meticulously.
- Contribute to the development and maintenance of a comprehensive knowledge base and support documentation.
- Collaborate with engineering and development teams to resolve product issues and implement improvements.
- Monitor system performance and proactively identify potential issues.
- Mentor junior support engineers and assist with their technical development.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support, preferably with cloud services (AWS, Azure, GCP).
- Strong understanding of networking protocols, operating systems (Linux/Windows), and virtualization technologies.
- Excellent analytical and troubleshooting skills.
- Superb written and verbal communication skills, with the ability to explain technical concepts clearly.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Ability to work independently and collaboratively within a remote team environment.
- Relevant certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator) are highly valued.