2003 Providing Customer Service jobs in Dudley

My client, a luxury and reputable brand within the industry are looking to recruit a Customer Care Manager, you'll be the voice of the customer within their business. You'll lead a small, dedicated team, resolve escalated issues, analyse feedback trends, and work cross-functionally to continually improve customer satisfaction. You'll play a key role in strengthening the brand reputation and delivering outstanding post-travel care.

Key Responsibilities
* To manage the day-to-day operation of the Customer care function
* To work with colleagues globally to align guests post travel experience
* Provide strong situational management skills day-to-day and during times of disruption
* Deliver a consistent approach to problem solving, balancing our guests' experience with the commercial needs of the business
* Develop and maintain strong relationships both internally and externally, including with our overseas operations
* Manage the Customer Care operation effectively ensuring service levels remain high and SLAs are consistently achieved
* Champion a continuous improvement approach, seeking ways in which we can continually develop our guest experience and processes
* Work closely with Customer Service within the department to support in the response to emergency situations
* Comprehensively understand our products and services
* Ensure guests are kept informed at all times throughout the Customer Care process
* Record FTV in a manner in which this can be referred to at a later date should guests rebook
* Respond to guests' communications in accordance to ABTA guidelines

About You
* Previous experience working in a Customer Care environment
* ABTA & Arbitration handling essential
* Proven problem-solving capabilities
* Ability to work effectively under pressure & remain level-headed
* Ability to develop & maintain key internal and external relationships
* Excellent written and verbal communication skills
* Strong organisational and time-management skills
* Pro-active & flexible in approach to work
* Self-motivated and the ability to work under own initiative
* High attention to detail
* Tenacity in following through customer service issues to a successful conclusion
* Ability to work as part of a team and alone
* Positive and organised approach with an eye for detail and accuracy
* High attention to detail for case documentation
* Ability to manage sensitive situations with empathy and professionalism
* Good understanding of consumer rights and ABTA and Arbitration guidelines
* Confidence to liaise with legal representatives and external bodies

The Package
* Competitive salary + performance bonus
* Travel perks and industry discounts
* Flexible/hybrid working arrangements
* A supportive, inclusive, and global team
* Career development and training opportunities

Interested?
Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed) (url removed)

We at Work Lyf Group are recruiting for a Customer Care Manager for our well established client based in Fenton. In this role you will oversee daily operations, ensuring efficiency and alignment with organisational goals, while managing resources and improving processes.

Responsible for: Customer Service, Order Processing teams

Main Responsibilities

Oversee Daily Operations: Manage and supervise the .

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Job Title: Customer Care Coordinator

Location: Telford, TF3

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, we don't just build homes — we build careers. When you join us as a Customer Car.

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Customer Care Resolutions Specialist

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have an exciting opportunity for you!

Position: Customer Care Resolutions Specialist
Location: Coventry (Hybrid - 2 days in the office, 3 days remote)
Salary: A highly competitive salary is available for suitable candidates

What You'll Do:

As a Customer Care Resolutions Specialist, you'll be the heart and soul of our complaints management process. Your role will involve:

• Managing complaints ensuring timely and appropriate outcomes.
• Assessing cases thoroughly to identify potential risks or regulatory concerns, escalating issues as needed.
• Collaborating with dealers, brokers, suppliers, and internal teams to fully investigate and resolve complaints.
• Maintaining a strong understanding of relevant legislation, including Consumer Duty, to ensure decisions reflect current regulatory expectations.
• Building positive relationships with manufacturer Customer Care and Fleet Support teams.
• Communicating clearly, fairly, and professionally in all correspondence.

What We're Looking For:

To succeed in this role, you should have:

• A strong customer focus and a genuine desire to resolve issues positively.
• Excellent verbal and written communication skills to engage effectively at all levels.
• The ability to make confident decisions while managing competing priorities.
• High attention to detail and accuracy, with organisational skills that help you thrive under pressure.
• Previous experience in customer service, preferably within financial services, along with a solid understanding of complaints regulation.

Your Skills Matter:

• Proficient in Excel and Word at an intermediate level.
• Experience with Salesforce is a big plus!
• Strong negotiation skills and the ability to handle objections calmly.

Why Join Us?

• Positive Impact: Your work will directly contribute to improving customer satisfaction and loyalty.
• Dynamic Environment: Experience a blend of teamwork and individual achievement in a fast-paced setting.
• Career Development: We believe in nurturing talent and providing opportunities for growth. You'll even get to support new team members through training!

Performance Matters:

You'll help us achieve:

• Positive customer feedback and satisfaction.
• Timely and accurate complaint resolution in line with quality expectations.
• Consistent quality audit scores above 80%.

Ready to Make a Difference?

If you're ready to take on a rewarding challenge where your expertise in customer care can shine, we want to hear from you! Apply today and become a vital part of our commitment to delivering exceptional service!

Don't miss out on this fantastic opportunity-your future starts here!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Are you a Customer Care Maintenance Operative looking for your next opportunity?

Pure Staff have a fantastic job opportunity for hardworking and reliable Customer Care Maintenance Operative to join our client in Birmingham.

Working hours
8am - 4:30pm Monday to Friday

Pay rate
£15.63 p/h

Details about this Customer Care Maintenance Operative opportunity:

As our Customer Care Maintenance operative, yo.

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Main purpose of the role

We have a fantastic opportunity for a Technical Services Field Support to join us, the role is field based covering our Midlands regions (including the West Midlands, East Midlands and South Midlands), with opportunity to work from home one day a week. Reporting into the Technical Services Field Lead, the successful candidate will play a vital role within the business, deli.

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Job description:

Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? Were looking for aRoad Logistics Customer Care Operations Specialist to join our dynamic Road Sales team and play a key role in supporting our clients and freight operations.As a Customer Care Operations Specialist , youll be the backbone of our branchs client support, ensuring .

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• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative and have a willingness to support your colleagues when needed.

• Candidates to be completely flexible, to cover a flexible schedule including some sleep-in shifts.

• Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment