3,147 Support Services jobs in the United Kingdom

Support Services Assistant needed!

* Salary: £14.13 per hour
* Location: Bevereley Council Depot, HU17
* Hours: Monday - Friday 9am - 5pm

Till December 2025

Overall Purpose: To undertake general administrative functions

Principal Accountabilities
Use of IT systems, including office and specific packages - word processing, data input and processing using spreadsheets, databases and bespoke IT packages.
Filing, record keeping, dealing with post, scanning and processing work using document management systems.
Dealing with deliveries of goods and services, stationery and stock control, invoice and payment processing, payroll processing, billing and recharging, and use of procurement and financial systems (manual and IT).
Telephone answering, dealing with correspondence, responding to customer enquiries and requests.
Reception duties.
Cheque handling, e-payments, banking income and reconciliation duties.
To support the wider team including the Streetscene Hub in meeting team objectives.

Essential Criteria

* Able to use English confidently to fulfil all spoken and written aspects of the role.
* Able to use basic mathematics if required in the role
* Able to demonstrate competent use of IT (eg Microsoft Word, Excel, Powerpoint, Internet & Email)
* Understands how to provide good customer care
* Maintains confidentiality at all times, in compliance with Data Protection requirements.
* Can work on own initiative and also as part of a team
* Can manage own time and workload effectively and meet deadlines
* Pays attention to detail and produces accurate work
* Builds trust and positive relationships
* Is honest, trustworthy and professional
* Able and willing to undertake relevant training

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Your new company
This is an exciting opportunity to join a public sector organisation based in Ballymena, known for its commitment to community service and operational excellence. The organisation offers a collaborative working environment and values professional development, making it an ideal place to grow your career in administration and business support.Your new role
Within the Corporate & Support Services, you will play a key role in delivering high-quality administrative services across the department. Your responsibilities will include:

• Providing confidential administrative support to senior staff and teams.
• Handling a variety of office tasks such as document formatting, printing, photocopying, and binding.
• Managing incoming queries from internal and external stakeholders, resolving basic issues or escalating where necessary.
• Inputting and maintaining accurate data across internal systems.
• Ordering goods and services in line with procurement guidelines to ensure best value.
• Delivering excellent customer service via phone, email, and face-to-face interactions, including occasional reception cover.
• Organising meetings, preparing agendas, and taking minutes.
• Supporting the preparation and amendment of reports, policies, and procedures.
• Assisting with website content updates to ensure information remains current.
• Contributing to financial and risk management processes through record-keeping and compliance support.
• Reviewing filing systems and suggesting improvements.
• Ensuring all tasks are completed accurately and within agreed timescales.
• Maintaining confidentiality and adhering to GDPR and organisational policies.

What you'll need to succeed
A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.1 years' administrative experience in a busy office environment to include at least 2 of the following:

• Maintaining filing systems and assist with maintaining records
• Prioritising work tasks
• Managing emails
• Note/Minute taking
• Using Microsoft packages
• Assisting with preparing reports
• Dealing with a range of correspondence and queries

What you'll get in return

• 13.02
• Based in Ballymena
• Full time

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

To lead, manage and develop the intensive housing management services and Tenancy Sustainment Service across a dispersed portfolio of Supported Housing/Living for individuals with enduring mental health conditions and learning disabilities ensuring best practice outcomes consistent with the values and objectives of Regent Housing Limited.

Specific Duties

1. Leadership & Team Management

Line manage Intensive Housing and Support Officers and related staff.

Conduct regular supervision, appraisals, team meetings, training and performance reviews.

Approve staff timesheets, annual leave, sickness and oversee cover arrangements.

Liaise with HR, Payroll and Finance on all staffing matters.

1. Service Delivery & Compliance

Oversee and ensure delivery of intensive housing management and tenancy sustainment support.

Monitor and ensure tasks such as property inspections, health & safety checks (fire, legionella), support planning, benefit support, arrears management and incidents are addressed.

Ensure outcomes-based personal housing support is delivered to tenants to promote independence, health and wellbeing.

Attend and represent the service at ARMs, referral panels, strategic and operational meetings as required.

Deputise for the Strategic and Operational Manager as necessary.

1. Performance Monitoring & Quality Assurance

Set and monitor service targets, deadlines and KPIs.

Ensure accurate completion of support logs, referrals, assessments and reviews.

Regularly audit service delivery and documentation for compliance and quality standards.

1. Stakeholder Engagement

Collaborate with internal teams (income, maintenance, finance) to support operational delivery.

Build and maintain relationships with social workers, mental health professionals, local authorities, corporate appointees, families and external providers.

1. Regulatory & Financial Oversight

Ensure compliance with fire safety, HMO regulations and relevant legislations.

Minimise rent arrears and voids; work with income and finance teams to ensure benefit claims and rent are maximised.

Provide supporting evidence for Housing Benefit claims in line with exempt accommodation requirements.

1. Organisational Development
   1. Support organisational goals and continuous service improvement.
   2. Organise and deliver relevant trainings for team members.
   3. Contribute to strategic planning and service development initiatives.
2. Policy, Process & System Oversight
   1. Develop and review operational policies and procedures which include compliance, property management, support delivery and rent recovery.
   2. Ensure Arthur Housing Management System is fully utilised, implemented consistently and that compliance records and workflows are accurately maintained in the system.
3. Rent & Benefit Management Support
   1. Lead on the annual rent increase process, working jointly with the Finance and Income Team Manager to ensure accuracy, compliance and appropriate documentation for Housing Benefit purposes and other stakeholders.
   2. Support the housing and support team in addressing benefit-related issues, ensuring accurate documentation is maintained to preserve exempt accommodation status.
   3. Have a strong understanding of welfare benefits systems including (HB, UC, PIP) and their impact on tenancy sustainment and service funding.
4. Complaints, Safeguarding & Risk
   1. Manage and respond to complaints related to compliance, repairs, property standards or support services in a timely and professional manner.
   2. Identify and report safeguarding concerns raised during property visits, contractor feedback or tenant interactions and escalate following Regent Housing safeguarding protocols.
5. General
   1. Undertake any other duties relevant to the role as reasonably required to meet service and organisational needs.

Previous experience

• Previous experience of working in Supported Housing as a housing/ support manager or a senior support officer.
• Knowledge of Housing legislations and Housing Benefit regulations.
• Experience working with vulnerable tenants.
• Knowledge of complaints and safeguarding procedures.
• Familiar with Mental Health and learning Disability conditions

Education

Educated to a degree standard or equivalent.

Previous experience of working in Housing and Social Care setting.

At least has an ILM or CMI level 3 Team Leading or leadership and management qualification(desirable).

Special attributes / skills required

Driving licence and use of own car.

Proficient in Microsoft Office.

Excellent verbal and written skills.

Ability to work under pressure and meeting tight deadlines.

Ability to demonstrate leadership qualities by contributing to continuous improvement of RHL services.

Personal qualities

Motivation and resilience.

Capable of innovation,generating generate new ideas.

Loyalty and empathy with the vulnerable adults we work with

To lead, manage and develop the intensive housing management services and Tenancy Sustainment Service across a dispersed portfolio of Supported Housing/Living for individuals with enduring mental health conditions and learning disabilities ensuring best practice outcomes consistent with the values and objectives of Regent Housing Limited.

Specific Duties

1. Leadership & Team Management

Line manage Intensive Housing and Support Officers and related staff.

Conduct regular supervision, appraisals, team meetings, training and performance reviews.

Approve staff timesheets, annual leave, sickness and oversee cover arrangements.

Liaise with HR, Payroll and Finance on all staffing matters.

1. Service Delivery & Compliance

Oversee and ensure delivery of intensive housing management and tenancy sustainment support.

Monitor and ensure tasks such as property inspections, health & safety checks (fire, legionella), support planning, benefit support, arrears management and incidents are addressed.

Ensure outcomes-based personal housing support is delivered to tenants to promote independence, health and wellbeing.

Attend and represent the service at ARMs, referral panels, strategic and operational meetings as required.

Deputise for the Strategic and Operational Manager as necessary.

1. Performance Monitoring & Quality Assurance

Set and monitor service targets, deadlines and KPIs.

Ensure accurate completion of support logs, referrals, assessments and reviews.

Regularly audit service delivery and documentation for compliance and quality standards.

1. Stakeholder Engagement

Collaborate with internal teams (income, maintenance, finance) to support operational delivery.

Build and maintain relationships with social workers, mental health professionals, local authorities, corporate appointees, families and external providers.

1. Regulatory & Financial Oversight

Ensure compliance with fire safety, HMO regulations and relevant legislations.

Minimise rent arrears and voids; work with income and finance teams to ensure benefit claims and rent are maximised.

Provide supporting evidence for Housing Benefit claims in line with exempt accommodation requirements.

1. Organisational Development
   1. Support organisational goals and continuous service improvement.
   2. Organise and deliver relevant trainings for team members.
   3. Contribute to strategic planning and service development initiatives.
2. Policy, Process & System Oversight
   1. Develop and review operational policies and procedures which include compliance, property management, support delivery and rent recovery.
   2. Ensure Arthur Housing Management System is fully utilised, implemented consistently and that compliance records and workflows are accurately maintained in the system.
3. Rent & Benefit Management Support
   1. Lead on the annual rent increase process, working jointly with the Finance and Income Team Manager to ensure accuracy, compliance and appropriate documentation for Housing Benefit purposes and other stakeholders.
   2. Support the housing and support team in addressing benefit-related issues, ensuring accurate documentation is maintained to preserve exempt accommodation status.
   3. Have a strong understanding of welfare benefits systems including (HB, UC, PIP) and their impact on tenancy sustainment and service funding.
4. Complaints, Safeguarding & Risk
   1. Manage and respond to complaints related to compliance, repairs, property standards or support services in a timely and professional manner.
   2. Identify and report safeguarding concerns raised during property visits, contractor feedback or tenant interactions and escalate following Regent Housing safeguarding protocols.
5. General
   1. Undertake any other duties relevant to the role as reasonably required to meet service and organisational needs.

Previous experience

• Previous experience of working in Supported Housing as a housing/ support manager or a senior support officer.
• Knowledge of Housing legislations and Housing Benefit regulations.
• Experience working with vulnerable tenants.
• Knowledge of complaints and safeguarding procedures.
• Familiar with Mental Health and learning Disability conditions

Education

Educated to a degree standard or equivalent.

Previous experience of working in Housing and Social Care setting.

At least has an ILM or CMI level 3 Team Leading or leadership and management qualification(desirable).

Special attributes / skills required

Driving licence and use of own car.

Proficient in Microsoft Office.

Excellent verbal and written skills.

Ability to work under pressure and meeting tight deadlines.

Ability to demonstrate leadership qualities by contributing to continuous improvement of RHL services.

Personal qualities

Motivation and resilience.

Capable of innovation,generating generate new ideas.

Loyalty and empathy with the vulnerable adults we work with

• Providing clinical leadership and direction to a multidisciplinary team of care professionals, including nurses, support workers, and therapists.
• Ensuring the delivery of high-quality, safe, and effective care in accordance with best practices and regulatory requirements.
• Developing, implementing, and monitoring care plans tailored to the individual needs of service users.
• Conducting regular clinical supervision and performance reviews for team members.
• Overseeing the operational management of the service, including staff rotas, resource allocation, and quality assurance.
• Playing a key role in service development and innovation, identifying areas for improvement and implementing new initiatives.
• Acting as a primary point of contact for complex cases, providing expert advice and support.
• Maintaining accurate and comprehensive patient records.
• Liaising effectively with external stakeholders, including healthcare professionals, local authorities, and families.
• Promoting a positive and supportive working environment that fosters professional growth and teamwork.

• Lead and manage a multidisciplinary team of community healthcare professionals.
• Ensure the delivery of high-quality, safe, and effective clinical care.
• Develop and implement clinical governance frameworks and quality improvement initiatives.
• Oversee patient assessments, care planning, and risk management.
• Provide clinical supervision and mentorship to team members.
• Maintain compliance with all relevant regulatory standards and legislation.
• Foster strong collaborative relationships with external healthcare providers and stakeholders.
• Manage operational aspects of the community support services.
• Contribute to service development and strategic planning.
• Ensure effective communication and record-keeping.

• Registered Nurse (RGN/RNMH) or Allied Health Professional (e.g., Physiotherapist, Occupational Therapist) with current professional registration.
• Significant post-registration experience in a community or community-based healthcare setting.
• Proven experience in a leadership or management role within healthcare.
• Strong clinical skills and knowledge of relevant therapeutic interventions.
• Excellent understanding of clinical governance, safeguarding, and quality standards.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to work effectively within a multidisciplinary team.
• Commitment to continuous professional development.
• Full UK Driving Licence.

• Provide strategic leadership and operational management for all community support services.
• Develop and implement innovative care plans and support strategies.
• Manage, mentor, and develop a team of care professionals and support staff.
• Ensure the highest standards of care delivery, in line with regulatory requirements and best practice.
• Oversee service budgets, ensuring financial efficiency and sustainability.
• Foster strong collaborative relationships with service users, families, and external stakeholders.
• Ensure compliance with all relevant legislation, policies, and safeguarding procedures.
• Identify opportunities for service development and expansion.
• Monitor and evaluate service performance, implementing improvements as needed.
• Promote a positive and inclusive working environment.

• Significant experience in a senior management role within the social care or community support sector.
• A relevant professional qualification (e.g., NVQ Level 5 in Health and Social Care, Degree in Social Work or related field).
• In-depth knowledge of current legislation, policies, and best practices in social care.
• Proven ability to manage teams, budgets, and operational delivery.
• Strong understanding of safeguarding principles and procedures.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to build and maintain effective relationships with diverse stakeholders.
• Experience in service development and quality assurance.
• A commitment to promoting independence and well-being for service users.
• Full UK driving licence and willingness to travel as required.

• Oversee the day-to-day management of residential support services, ensuring a safe, supportive, and person-centred environment for all residents.
• Develop, implement, and monitor care plans tailored to individual resident needs, promoting independence and well-being.
• Lead, manage, and motivate a team of care professionals, including recruitment, training, supervision, and performance management.
• Ensure compliance with all relevant legislation, regulations, and quality standards set by regulatory bodies.
• Manage operational budgets, resource allocation, and procurement to ensure cost-effectiveness and efficiency.
• Develop and maintain strong relationships with residents, their families, healthcare professionals, and external agencies.
• Conduct regular quality audits and implement action plans for continuous improvement in service delivery.
• Manage incident reporting, investigations, and safeguarding procedures effectively.
• Represent the organisation at meetings with stakeholders, including local authorities and regulatory agencies.
• Promote a positive and inclusive organisational culture that values dignity, respect, and empathy.
• Stay updated on best practices and developments in social care and implement relevant innovations.
• Ensure effective communication channels across all levels of the organisation.

• NVQ/QCF Level 5 in Health and Social Care or equivalent qualification.
• A minimum of 5 years' experience in a senior management or leadership role within the residential care or social work sector.
• Demonstrated understanding of care management, safeguarding vulnerable adults, and relevant legislation.
• Proven ability to manage teams effectively, foster positive working relationships, and drive performance.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong financial management and budgeting experience.
• Proficiency in relevant care management software and IT systems.
• A proactive approach to problem-solving and a commitment to achieving high standards.
• Ability to work full-time and be present on-site in Cardiff, Wales, UK .
• A valid driving license and access to own transport may be advantageous for site visits.

• Oversee the day-to-day operations of community support services, including case management, client assessments, and care planning.
• Lead, mentor, and manage a team of support workers, supervisors, and care coordinators, fostering a positive and supportive work environment.
• Develop and implement strategic initiatives to enhance the quality and effectiveness of support services.
• Ensure compliance with all statutory requirements, professional standards, and organisational policies.
• Manage budgets effectively and ensure efficient resource allocation.
• Build and maintain strong relationships with service users, their families, external agencies, and local authorities.
• Develop and deliver training programs for staff to enhance skills and knowledge.
• Monitor service performance, gather feedback, and implement improvements to meet evolving needs.
• Promote a culture of continuous learning, innovation, and person-centred care.
• Participate in on-call rotas as required and respond to emergencies.

• A relevant professional qualification in Social Work, Health and Social Care, or a related field (e.g., SVQ Level 4/5 in Health and Social Care, CQSW, DipSW).
• Significant experience (minimum 7 years) in a leadership or management role within the community care or social services sector.
• Proven ability to manage teams, budgets, and operational delivery.
• In-depth knowledge of relevant legislation, policies, and best practices in social care.
• Excellent understanding of safeguarding principles and procedures.
• Strong communication, interpersonal, and negotiation skills.
• Demonstrated ability to develop and implement strategic plans.
• Experience working in a hybrid model, balancing office-based duties with remote responsibilities.
• A full UK driving license and access to a vehicle may be required for travel within the region.