3,344 Support Services jobs in the United Kingdom

Support Services

Warrington, North West Ministry of Justice UK

Posted today

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Job Description

General Information

Salary

£24,527

Working Pattern

Full Time, Flexible Working

Vacancy Approach

External

Location

Warrington

Region

North West

Closing Date

17-Oct-2025

Business Unit

Risley

Post Type

Permanent

Civil Service Grade

AA

Number of jobs available

1

Reserve List

12 Months

Job ID

10528

Descriptions & requirements

Job description

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Undertake filing on a daily basis to provide effective record keeping in line with local procedures
  • Request and receive information/records from other establishments
  • Store records appropriately / forward the back record or abscond record to the requesting establishment in a timely manner
  • Send, collect and distribute faxes to appropriate staff
    Deliver and collect post w- appropriate
  • Maintain the filing system of the previous year's files so they are moved to archive and the oldest archive years files are sent for destruction in accordance with required standards (e.g. data protection)

Undertake other administrative tasks including:

  • Provide administrational assistance in area of work
  • Maintain accurate filing system for area of work
    Respond to queries relating to area of work, redirecting w- required

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

  • The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

  • You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. T is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

Pension

  • The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wver managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

  • After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

  • T are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
  • All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

  • All candidates are subject to security and identity checks prior to taking up post
  • All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS
  • All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

  • To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
  • To Ministry of Justice Resourcing team (resourcing-management-);
    To the Civil Service Commission (details available- )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit:

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference 10528

HMPPS:

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference 10528

Job Description Attachment
  • Band-2-SSA-Records- (Job Description Attachment)
Select new file
Application form stage assessments

Behaviours

Behaviours Application Form Question Word Limit

500

Developing Self and Others

Communicating and Influencing

Working Together

Managing a Quality Service

Interview stage assessments

Interview Dates

Expected 04/11/2025 & 05/11/2025

Behaviours

Developing Self and Others

Communicating and Influencing

Working Together

Managing a Quality Service

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Use of Artificial Intelligence (Al)

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Level of security checks required

DBS Standard

This advertiser has chosen not to accept applicants from your region.

Support Services Assistant

HU17 0LF Beverley, Yorkshire and the Humber £14 hour Blue Arrow

Posted 22 days ago

Job Viewed

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Job Description

Support Services Assistant needed!

* Salary: £14.13 per hour
* Location: Bevereley Council Depot, HU17
* Hours: Monday - Friday 9am - 5pm

Till December 2025

Overall Purpose: To undertake general administrative functions

Principal Accountabilities
Use of IT systems, including office and specific packages - word processing, data input and processing using spreadsheets, databases and bespoke IT packages.
Filing, record keeping, dealing with post, scanning and processing work using document management systems.
Dealing with deliveries of goods and services, stationery and stock control, invoice and payment processing, payroll processing, billing and recharging, and use of procurement and financial systems (manual and IT).
Telephone answering, dealing with correspondence, responding to customer enquiries and requests.
Reception duties.
Cheque handling, e-payments, banking income and reconciliation duties.
To support the wider team including the Streetscene Hub in meeting team objectives.

Essential Criteria

* Able to use English confidently to fulfil all spoken and written aspects of the role.
* Able to use basic mathematics if required in the role
* Able to demonstrate competent use of IT (eg Microsoft Word, Excel, Powerpoint, Internet & Email)
* Understands how to provide good customer care
* Maintains confidentiality at all times, in compliance with Data Protection requirements.
* Can work on own initiative and also as part of a team
* Can manage own time and workload effectively and meet deadlines
* Pays attention to detail and produces accurate work
* Builds trust and positive relationships
* Is honest, trustworthy and professional
* Able and willing to undertake relevant training

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

This advertiser has chosen not to accept applicants from your region.

Legal Support Services Assistant

West End, South East MaxAd Fixed Fee Recruitment

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Office-Based, £30,000 - £1,000 DoE+ Excellent Benefits


Are you highly organised, proactive, and looking to build your career in legal support? Would you thrive in a fast-paced, prestigious legal environment where attention to detail and teamwork are key?


A prestigious barristers' chambers in central London is looking for a Legal Support Services Assistant to join their busy operations team. Working alongside two colleagues, you'll play an essential role in ensuring the smooth running of chambers, supporting barristers with document management, e-bundling, and other post and copy room needs.


This is a hands-on, fully office-based position that would suit someone practical, organised, and confident using IT systems. It's a great opportunity to gain experience in a respected chambers environment, working closely with barristers, clerks, and administrative staff.


Key Responsibilities

  • Support barristers with document management, including e-bundling, printing, and collating legal bundles and law reports
  • Manage post and copy room tasks, including stationery organisation and transfer of files between chambers, court, and barristers' home offices
  • Handle electronic document management, uploading/downloading soft copy files and maintaining digital indexes
  • Liaise with the clerking team and wider staff to ensure smooth daily operations
  • Assist with logistics for court appearances and general administrative tasks as required


Skills & Experience

  • Excellent organisational and prioritisation skills with the ability to manage a varied workload
  • Strong interpersonal and communication skills, confident working with barristers, the clerking team and colleagues at all levels
  • Strong IT skills and ability to learn new systems quickly (experience with e-bundling software or platforms like OneDrive is ideal)
  • Reliable, professional, and calm under pressure
  • A proactive, solutions-focused approach with great attention to detail
  • Excellent communication skills both written and verbal
  • Polite, friendly and of smart appearance
  • Able to work well with a wide range of people, while also being confident working independently.
  • Handle confidential information discreetly


What We're Looking For

You'll be someone who takes pride in supporting others, thrives in a traditional but friendly environment, and enjoys contributing to a well-run operation. The chambers operates with a strong sense of teamwork, inclusivity, and wellbeing, fostering a culture where everyone's contribution is valued.


Salary & Benefits

  • Salary: 0,000- 1,000 (depending on experience)
  • Hours: 40 hours per week on a shift system between 8am and 6.30pm
  • Holiday: 20 days plus bank holidays (rising to 22 after one year and 25 after two)
  • Pension: 6% employer contribution
  • Additional benefits after probation: bonus scheme (up to 15% of salary), season ticket loan, permanent health insurance, life insurance, private medical insurance, and a bonus half-day 'birthday' holiday


This is a fantastic opportunity to join a respected and well-established chambers, gain insight into high-profile legal work, and develop your skills within a supportive and professional environment.

If you're practical, efficient, and eager to build your experience in legal operations, we'd love to hear from you.

This advertiser has chosen not to accept applicants from your region.

Support Services Team Leader

Stroud, South West Ecotricity

Posted 1 day ago

Job Viewed

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Job Description

About The Role


Working within Ecotricity’s People & Places Department, the role of Support Services Team Leader is a varied one but with the common theme of delivering an excellent level of service and support to internal & external customers and third parties for all our sites in the Stroud area, including our offices, our manufacturing sites at Q Park and Forest Green Rovers football club.


As part of a busy & friendly team, the Support Services Team Leader will be responsible for a variety of activities to support the high-quality delivery of services in several areas, including Estates & Facilities services, health & safety, and general support, e.g. on estate-related projects. In addition, the post-holder will have responsibility for work allocation within the wider Places Team, as well as to third party contractors and service providers.


Department


The Places Management team provides a key frontline service for all management and colleagues, and liaises with external companies, contractors and agencies to ensure a safe, effective and sustainable working environment. This role will be accountable for the day-to-day cleaning crews and reception operations as well as management of escalated / complex tickets. The team approach is fast paced, friendly but professional, with a particular focus on a safe and effective working environment.


Core Responsibilities


Places Service Delivery (Facilities)


  • Act as a delegate for the Places Manager in key Working Groups and/or senior meetings where necessary and appropriate
  • Direct Team management responsibility of: Reception Administrators and Cleaning Supervisors
  • BAU Work Allocation via the Jira Service Desk – inclusive of Rota and task management
  • Ensuring all Team members have a monthly 1:1 session with PDR review plans in place – monitoring and supporting with training, knowledge and managing performance where needed
  • Responsible for front facing service excellence and reception/security control measures
  • The successful candidate will play a key role in managing stakeholder expectations, ensuring clear communication and alignment across all service outputs and requests
  • Working with and supporting the Cleaning Crew Supervisors to ensure appropriate measures are in place and delivered to the standard stipulated within business processes and policies
  • Providing escalation support to the Reception & Admin team with any queries that come in via Jira or to the team directly
  • Provision of service excellence for internal customers in relation to office and meeting space set up, collaboration and break out spaces – providing the right tools for people to perform at their best
  • Lead on key policy / guidance documentation for all Places processed and procedures, Including H&S policies and processes – including conducting regular reviews of policies in line with legislation changes
  • Collaboration with Eco Champions and Employee Forum groups to support any Places actions/updates
  • Allocating work to the team through Jira to the Places Services Teams (including any Estates related queries) on a day-to-day basis and to the team more widely
  • Monitoring and organising documentation or actions required for ESOS, ISO14001 etc. in support of full ongoing compliance
  • Working with the Places Manager to ensure that activities relating to EGL’s ISO27001 accreditation are managed consistently
  • Working with the Places Manager with colleague desk and workspace redesign / relocations across all buildings as required
  • Managing the Places Team Online Support systems – Jira & SharePoint. Working with the Places Manager to ensure system delivery is providing the right level of service for all end users
  • Reviewing of processes within the Places function to enable continuous service improvements, and Team training whilst ensuring that we remain compliant with legislation and external accreditations – inclusive of COSHH, Manual Handling and H&S Training
  • Liaising with external companies regarding maintenance, recycling services and other support services
  • Assisting the Places Manager to maintain accurate and timely records for all relevant sites, ensuring that pre-planned maintenance activities are carried out effectively and on time across all sites – Including Q-Park, Junction 13 & FGR
  • Assisting the Places Manager with Business Continuity Planning and delivery of training amongst the full Places Team in the event of an emergency
  • Administering Net2 & Lightfoot Reports for quarterly data cleanse actions
  • Providing out of Hours Places Team on Call support – managed on a Rota with the team


Health & Safety


  • Holding or committing to studying for IOSH(Managing Risk - Institution of Occupational Safety & Health) certification (or equivalent)
  • Carrying out Risk Assessments in line with our PPM Calendar and on request from the Places Manager
  • Carrying out DSE monitoring of colleagues as required and supporting with appropriate and proportionate gap closing
  • Manage the H&S Training matrix, ensuring all areas have the correct compliant level of H&S Training around the business – First Aid, Fire Marshal, Manual Handling, DSE, COSHH etc
  • Co-ordinating the weekly testing of all fire alarms, emergency lighting and carrying out Hazard risk and weekly checks in the absence of the Facilities Co-ordinator
  • Co-ordinating the planning and execution of fire drills and other H&S simulations as necessary
  • Ability to deal positively with change and willingness to embrace new opportunities and working practices within health & safety
  • Provide administrative support to the Health and Safety Committees in line with applicable Business policies and practices
  • Other H&S duties as may be required by the Places Manager


Administration


  • Reviewing the weekly walk arounds data found on the Safety Culture Application. Utilising this app to ensure all walk arounds are recorded and actions required raised as Ticketed actions and completed by the team
  • Ensuring all team rotas and holidays are managed, ensuring full office and reception cover on all working days Accountability for ensuring that Cleaning Supervisors maintain service levels via appropriate resourcing and planning
  • Providing Online updates of all H&S Policy changes via all working company communication platforms – Yammer & Share Point
  • Accountability for ensuring that the reception / administration team manage supplier invoices in line with payment terms and company procedures
  • Managing the admin of Places Team Expenses sheet – Ensuring all spends match monthly statements and ensuring all expenses are raised on Work Day
  • Operating an efficient post distribution system between the Stroud-based buildings and helping to ensure a good external postal service including arranging couriers and non-standard deliveries
  • Providing administrative support and coaching to the Places Services Team to enable the Places department to function effectively and efficiently and within agreed SLAs
  • Ensure that the Cleaning Supervisors are trained and equipped to handle informal and stage 1 formal procedures in line with the Company Handbook
  • Handle second stage formal people procedures such as Grievances, Disciplinary, Sickness Absence & Capability procedures
  • Completing monthly checks on works completed by the Team via the Service Desk Reporting functionality
  • Providing support to the People Team and People Director – specifically in relation to the purchase and delivery of colleague gifts


Miscellaneous


  • Carrying out any additional duties as requested by the Places Manager/People Director
  • Identifying areas for improvement within our buildings, office spaces, systems and processes



About You


Skill Set and Personal Characteristics Required


  • Full clean UK Driving License
  • A good understanding of ‘how things work’, though on the job training and experience will supplement that
  • First Aid at Work & Fire Marshal Training
  • Experience in leading a successful Service Team
  • Commitment to providing excellent customer service and going the extra mile
  • Ability to multi-task, and to think on one’s feet
  • Friendly and approachable disposition
  • Flexibility to be able to respond to changing requirements.
  • Ability to communicate effectively with people on all levels (written, verbal, visual, numerical)
  • Great administration skills
  • Willingness to learn
  • Excellent time Management


Specific Knowledge Required


  • Experience with Contractor and Facilities management
  • COSHH Awareness and Risk Management – At IOSH level or above
  • Familiarity with ISO 14001 – Environmental and Sustainability awareness
  • Places databases, SharePoint
  • Jira Service Desk Management (can be learned on the job)
  • Competence in standard MS Office suite (required immediately), including Excel and SharePoint


Key Customers


  • Managers and colleagues at all levels across all Group businesses
  • Contractors
  • Agencies
  • Other external parties


About Us


What's in it for you.


  • Healthcare plan, life assurance and generous pension contribution
  • Volunteering Day
  • Hybrid Working
  • Various company discounts (including shops, gyms, days out and events)
  • Holiday of 25 days (plus bank holidays) & ability to buy/sell days
  • Cycle to work scheme, car pooling and onsite parking available


As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.


Flexibility statement


The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.


Ecotricity is an equal opportunities employer and is committed to providing equality for all.

This advertiser has chosen not to accept applicants from your region.

Legal Support Services Assistant

West End, South East MaxAd Fixed Fee Recruitment

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Office-Based, £30,000 - £1,000 DoE+ Excellent Benefits


Are you highly organised, proactive, and looking to build your career in legal support? Would you thrive in a fast-paced, prestigious legal environment where attention to detail and teamwork are key?


A prestigious barristers' chambers in central London is looking for a Legal Support Services Assistant to join their busy operations team. Working alongside two colleagues, you'll play an essential role in ensuring the smooth running of chambers, supporting barristers with document management, e-bundling, and other post and copy room needs.


This is a hands-on, fully office-based position that would suit someone practical, organised, and confident using IT systems. It's a great opportunity to gain experience in a respected chambers environment, working closely with barristers, clerks, and administrative staff.


Key Responsibilities

  • Support barristers with document management, including e-bundling, printing, and collating legal bundles and law reports
  • Manage post and copy room tasks, including stationery organisation and transfer of files between chambers, court, and barristers' home offices
  • Handle electronic document management, uploading/downloading soft copy files and maintaining digital indexes
  • Liaise with the clerking team and wider staff to ensure smooth daily operations
  • Assist with logistics for court appearances and general administrative tasks as required


Skills & Experience

  • Excellent organisational and prioritisation skills with the ability to manage a varied workload
  • Strong interpersonal and communication skills, confident working with barristers, the clerking team and colleagues at all levels
  • Strong IT skills and ability to learn new systems quickly (experience with e-bundling software or platforms like OneDrive is ideal)
  • Reliable, professional, and calm under pressure
  • A proactive, solutions-focused approach with great attention to detail
  • Excellent communication skills both written and verbal
  • Polite, friendly and of smart appearance
  • Able to work well with a wide range of people, while also being confident working independently.
  • Handle confidential information discreetly


What We're Looking For

You'll be someone who takes pride in supporting others, thrives in a traditional but friendly environment, and enjoys contributing to a well-run operation. The chambers operates with a strong sense of teamwork, inclusivity, and wellbeing, fostering a culture where everyone's contribution is valued.


Salary & Benefits

  • Salary: 0,000- 1,000 (depending on experience)
  • Hours: 40 hours per week on a shift system between 8am and 6.30pm
  • Holiday: 20 days plus bank holidays (rising to 22 after one year and 25 after two)
  • Pension: 6% employer contribution
  • Additional benefits after probation: bonus scheme (up to 15% of salary), season ticket loan, permanent health insurance, life insurance, private medical insurance, and a bonus half-day 'birthday' holiday


This is a fantastic opportunity to join a respected and well-established chambers, gain insight into high-profile legal work, and develop your skills within a supportive and professional environment.

If you're practical, efficient, and eager to build your experience in legal operations, we'd love to hear from you.

This advertiser has chosen not to accept applicants from your region.

Support Services Team Leader

Stroud, South West Ecotricity

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

About The Role


Working within Ecotricity’s People & Places Department, the role of Support Services Team Leader is a varied one but with the common theme of delivering an excellent level of service and support to internal & external customers and third parties for all our sites in the Stroud area, including our offices, our manufacturing sites at Q Park and Forest Green Rovers football club.


As part of a busy & friendly team, the Support Services Team Leader will be responsible for a variety of activities to support the high-quality delivery of services in several areas, including Estates & Facilities services, health & safety, and general support, e.g. on estate-related projects. In addition, the post-holder will have responsibility for work allocation within the wider Places Team, as well as to third party contractors and service providers.


Department


The Places Management team provides a key frontline service for all management and colleagues, and liaises with external companies, contractors and agencies to ensure a safe, effective and sustainable working environment. This role will be accountable for the day-to-day cleaning crews and reception operations as well as management of escalated / complex tickets. The team approach is fast paced, friendly but professional, with a particular focus on a safe and effective working environment.


Core Responsibilities


Places Service Delivery (Facilities)


  • Act as a delegate for the Places Manager in key Working Groups and/or senior meetings where necessary and appropriate
  • Direct Team management responsibility of: Reception Administrators and Cleaning Supervisors
  • BAU Work Allocation via the Jira Service Desk – inclusive of Rota and task management
  • Ensuring all Team members have a monthly 1:1 session with PDR review plans in place – monitoring and supporting with training, knowledge and managing performance where needed
  • Responsible for front facing service excellence and reception/security control measures
  • The successful candidate will play a key role in managing stakeholder expectations, ensuring clear communication and alignment across all service outputs and requests
  • Working with and supporting the Cleaning Crew Supervisors to ensure appropriate measures are in place and delivered to the standard stipulated within business processes and policies
  • Providing escalation support to the Reception & Admin team with any queries that come in via Jira or to the team directly
  • Provision of service excellence for internal customers in relation to office and meeting space set up, collaboration and break out spaces – providing the right tools for people to perform at their best
  • Lead on key policy / guidance documentation for all Places processed and procedures, Including H&S policies and processes – including conducting regular reviews of policies in line with legislation changes
  • Collaboration with Eco Champions and Employee Forum groups to support any Places actions/updates
  • Allocating work to the team through Jira to the Places Services Teams (including any Estates related queries) on a day-to-day basis and to the team more widely
  • Monitoring and organising documentation or actions required for ESOS, ISO14001 etc. in support of full ongoing compliance
  • Working with the Places Manager to ensure that activities relating to EGL’s ISO27001 accreditation are managed consistently
  • Working with the Places Manager with colleague desk and workspace redesign / relocations across all buildings as required
  • Managing the Places Team Online Support systems – Jira & SharePoint. Working with the Places Manager to ensure system delivery is providing the right level of service for all end users
  • Reviewing of processes within the Places function to enable continuous service improvements, and Team training whilst ensuring that we remain compliant with legislation and external accreditations – inclusive of COSHH, Manual Handling and H&S Training
  • Liaising with external companies regarding maintenance, recycling services and other support services
  • Assisting the Places Manager to maintain accurate and timely records for all relevant sites, ensuring that pre-planned maintenance activities are carried out effectively and on time across all sites – Including Q-Park, Junction 13 & FGR
  • Assisting the Places Manager with Business Continuity Planning and delivery of training amongst the full Places Team in the event of an emergency
  • Administering Net2 & Lightfoot Reports for quarterly data cleanse actions
  • Providing out of Hours Places Team on Call support – managed on a Rota with the team


Health & Safety


  • Holding or committing to studying for IOSH(Managing Risk - Institution of Occupational Safety & Health) certification (or equivalent)
  • Carrying out Risk Assessments in line with our PPM Calendar and on request from the Places Manager
  • Carrying out DSE monitoring of colleagues as required and supporting with appropriate and proportionate gap closing
  • Manage the H&S Training matrix, ensuring all areas have the correct compliant level of H&S Training around the business – First Aid, Fire Marshal, Manual Handling, DSE, COSHH etc
  • Co-ordinating the weekly testing of all fire alarms, emergency lighting and carrying out Hazard risk and weekly checks in the absence of the Facilities Co-ordinator
  • Co-ordinating the planning and execution of fire drills and other H&S simulations as necessary
  • Ability to deal positively with change and willingness to embrace new opportunities and working practices within health & safety
  • Provide administrative support to the Health and Safety Committees in line with applicable Business policies and practices
  • Other H&S duties as may be required by the Places Manager


Administration


  • Reviewing the weekly walk arounds data found on the Safety Culture Application. Utilising this app to ensure all walk arounds are recorded and actions required raised as Ticketed actions and completed by the team
  • Ensuring all team rotas and holidays are managed, ensuring full office and reception cover on all working days Accountability for ensuring that Cleaning Supervisors maintain service levels via appropriate resourcing and planning
  • Providing Online updates of all H&S Policy changes via all working company communication platforms – Yammer & Share Point
  • Accountability for ensuring that the reception / administration team manage supplier invoices in line with payment terms and company procedures
  • Managing the admin of Places Team Expenses sheet – Ensuring all spends match monthly statements and ensuring all expenses are raised on Work Day
  • Operating an efficient post distribution system between the Stroud-based buildings and helping to ensure a good external postal service including arranging couriers and non-standard deliveries
  • Providing administrative support and coaching to the Places Services Team to enable the Places department to function effectively and efficiently and within agreed SLAs
  • Ensure that the Cleaning Supervisors are trained and equipped to handle informal and stage 1 formal procedures in line with the Company Handbook
  • Handle second stage formal people procedures such as Grievances, Disciplinary, Sickness Absence & Capability procedures
  • Completing monthly checks on works completed by the Team via the Service Desk Reporting functionality
  • Providing support to the People Team and People Director – specifically in relation to the purchase and delivery of colleague gifts


Miscellaneous


  • Carrying out any additional duties as requested by the Places Manager/People Director
  • Identifying areas for improvement within our buildings, office spaces, systems and processes



About You


Skill Set and Personal Characteristics Required


  • Full clean UK Driving License
  • A good understanding of ‘how things work’, though on the job training and experience will supplement that
  • First Aid at Work & Fire Marshal Training
  • Experience in leading a successful Service Team
  • Commitment to providing excellent customer service and going the extra mile
  • Ability to multi-task, and to think on one’s feet
  • Friendly and approachable disposition
  • Flexibility to be able to respond to changing requirements.
  • Ability to communicate effectively with people on all levels (written, verbal, visual, numerical)
  • Great administration skills
  • Willingness to learn
  • Excellent time Management


Specific Knowledge Required


  • Experience with Contractor and Facilities management
  • COSHH Awareness and Risk Management – At IOSH level or above
  • Familiarity with ISO 14001 – Environmental and Sustainability awareness
  • Places databases, SharePoint
  • Jira Service Desk Management (can be learned on the job)
  • Competence in standard MS Office suite (required immediately), including Excel and SharePoint


Key Customers


  • Managers and colleagues at all levels across all Group businesses
  • Contractors
  • Agencies
  • Other external parties


About Us


What's in it for you.


  • Healthcare plan, life assurance and generous pension contribution
  • Volunteering Day
  • Hybrid Working
  • Various company discounts (including shops, gyms, days out and events)
  • Holiday of 25 days (plus bank holidays) & ability to buy/sell days
  • Cycle to work scheme, car pooling and onsite parking available


As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.


Flexibility statement


The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.


Ecotricity is an equal opportunities employer and is committed to providing equality for all.

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Clinical Lead - Community Support Services

S1 2GT Sheffield, Yorkshire and the Humber £45000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a highly respected organisation dedicated to enhancing community well-being, is seeking a dedicated and experienced Clinical Lead to manage and oversee their community support services. This role is based in Sheffield, South Yorkshire, UK , with a hybrid working arrangement, blending essential on-site presence with flexible remote work. As Clinical Lead, you will be responsible for providing clinical leadership, ensuring the delivery of high-quality, person-centred care and support to individuals within the community. You will supervise a team of care professionals, conduct clinical assessments, develop and implement care plans, and ensure adherence to professional standards and regulatory requirements. A key aspect of this role involves collaborating with external healthcare providers, local authorities, and families to ensure seamless care coordination and a holistic approach to support. The ideal candidate will possess strong clinical expertise, excellent communication and interpersonal skills, and a genuine passion for social care. You will be involved in service development, quality assurance, and staff training, contributing significantly to the ongoing success and reputation of the organisation. This position offers a rewarding opportunity to make a tangible difference in the lives of vulnerable individuals and to lead a dedicated team in a supportive environment.

Responsibilities:
  • Provide clinical leadership and supervision to a team of community support workers and healthcare professionals.
  • Conduct comprehensive clinical assessments and develop personalised care and support plans.
  • Ensure the delivery of safe, effective, and compassionate care in accordance with professional standards and best practices.
  • Monitor and evaluate the quality of services provided, implementing improvements as needed.
  • Maintain accurate and up-to-date clinical records.
  • Liaise effectively with service users, families, healthcare professionals, and external agencies.
  • Manage staff rotas and ensure adequate staffing levels to meet service demands.
  • Facilitate ongoing professional development and training for the team.
  • Participate in service development, strategic planning, and budget management.
  • Act as a primary point of contact for complex clinical queries and concerns.
Qualifications:
  • Registered Nurse (RGN/RMN) or equivalent professional qualification in Health and Social Care (e.g., Social Work, Occupational Therapy).
  • Current registration with the relevant professional body (e.g., NMC, SWE).
  • Minimum of 5 years of post-qualification experience in a relevant clinical or community care setting.
  • Proven experience in a leadership or supervisory role.
  • Strong clinical assessment and care planning skills.
  • In-depth knowledge of relevant legislation, policies, and procedures in health and social care.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Ability to manage time effectively and prioritise workload.
  • Commitment to continuous professional development.
  • Experience working within a hybrid or flexible working model is beneficial.
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Clinical Lead - Community Support Services

G2 1DG Glasgow, Scotland £50000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a compassionate and experienced Clinical Lead to manage and develop their community support services in Glasgow, Scotland, UK . This hybrid role offers a blend of remote work and on-site presence, allowing for flexible working arrangements. You will provide clinical oversight and leadership to a team of dedicated support workers, ensuring the delivery of high-quality, person-centred care to individuals with complex needs. Responsibilities include conducting assessments, developing and implementing care plans, and ensuring adherence to all relevant policies and procedures. The Clinical Lead will also be responsible for staff supervision, training, and professional development, fostering a supportive and collaborative team environment. You will play a key role in service evaluation, quality assurance, and driving continuous improvement initiatives. Collaboration with external agencies, healthcare professionals, and families will be essential to ensure integrated and effective support. The ideal candidate will possess strong clinical assessment skills, a comprehensive understanding of relevant legislation and best practices in social care, and a proven ability to manage a team. A relevant professional qualification (e.g., Nursing, Social Work, Allied Health Professional) and registration with the appropriate professional body are mandatory. Experience in a leadership or management role within the social care or healthcare sector is essential. Excellent communication, interpersonal, and problem-solving skills are required, along with the ability to build positive relationships with service users and stakeholders. You must be committed to promoting independence, dignity, and well-being for all individuals receiving support. This is a rewarding opportunity to make a tangible difference in the lives of vulnerable people and shape the future of community care services.
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Care Coordinator - Elderly Support Services

PL1 1DA Plymouth, South West £28000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client, a highly respected non-profit organization dedicated to enhancing the lives of the elderly, is seeking a compassionate and organized Care Coordinator to manage and deliver vital support services. This fully remote position allows you to contribute significantly to community well-being from the comfort of your own home. You will be responsible for assessing client needs, developing personalized care plans, coordinating services, and liaising with families and healthcare professionals to ensure optimal care outcomes. This role is integral to providing dignity, independence, and high-quality support to elderly individuals within the Plymouth, Devon, UK area and surrounding regions.

Key Responsibilities:
  • Conduct comprehensive needs assessments for elderly individuals seeking support services.
  • Develop, implement, and regularly review personalized care plans tailored to individual client needs and preferences.
  • Coordinate the provision of various support services, including companionship, domestic assistance, personal care, and escorts to appointments.
  • Liaise effectively with clients, their families, and relevant healthcare professionals to ensure seamless care delivery.
  • Recruit, train, and manage a team of dedicated care assistants, ensuring high standards of care.
  • Monitor the quality of care provided, addressing any concerns or issues promptly and professionally.
  • Maintain accurate and confidential client records and documentation.
  • Ensure compliance with all relevant regulations, policies, and procedures within the social care sector.
  • Build strong relationships with community partners, local authorities, and other support agencies.
  • Provide emotional support and a listening ear to clients and their families.
Qualifications and Skills:
  • Previous experience in a care coordination, case management, or social work role, preferably within elderly care.
  • In-depth understanding of the needs of older adults and best practices in elderly care.
  • Strong assessment, planning, and organizational skills.
  • Excellent communication, interpersonal, and empathy skills.
  • Ability to work independently and manage time effectively in a remote environment.
  • Proficiency in using care management software and standard office applications.
  • Knowledge of relevant legislation and safeguarding procedures.
  • A genuine passion for improving the lives of elderly individuals.
  • NVQ Level 3 or 4 in Health and Social Care, or equivalent qualification, is highly desirable.
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Clinical Lead - Community Support Services

NG1 1BB Nottingham, East Midlands £38000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a dedicated and compassionate Clinical Lead to manage and enhance their Community Support Services in Nottingham, Nottinghamshire, UK . This is a vital role focused on delivering high-quality care and support to vulnerable individuals within their homes and local communities. You will be responsible for overseeing a team of care professionals, ensuring the effective delivery of personalized care plans, and maintaining high standards of practice. This includes conducting assessments, developing care strategies, and liaising with healthcare professionals, families, and support networks. You will play a key role in staff recruitment, training, supervision, and professional development, fostering a supportive and efficient working environment. The Clinical Lead will also be involved in service development, quality assurance, and compliance with all relevant regulations and policies. A strong understanding of social care principles, mental health support, and safeguarding procedures is essential. You will champion best practices, drive service improvements, and ensure that the needs of service users are met with dignity and respect. Excellent communication, leadership, and organizational skills are paramount. The ability to handle challenging situations with empathy and professionalism is crucial. A relevant qualification in nursing, social work, or a related healthcare field (e.g., NVQ Level 5 in Health and Social Care) is required, along with substantial experience in a senior or supervisory role within community care settings. This is an opportunity to make a tangible difference in the lives of individuals and contribute to the growth and success of a respected care organization. The successful candidate will be a proactive leader committed to excellence in community-based healthcare.
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