45,376 Service Desk jobs in the United Kingdom

Customer Service – Desk Operator | Newport | Full Time/ Part Time | From £22,000pa +

Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded company. Full training will be given on the specialised taxi b.

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• Act as the first point of contact for clients, logging service requests and scheduling engineers.
• Scheduled/planned maintenance and emergency callouts as required
• Manage and monitor the Service Management System to ensure all jobs are correctly logged and updated as required
• Assign jobs to engineers, track progress, and ensure Service Level Agreements (SLAs) are met.
• Communicate job status updates to clients and follow up on completed work to ensure timely and accurate service.
• Order parts and liaise with suppliers for service-related requirements.

• Handle incoming calls, emails, and general correspondence.
• Maintain and update company records, files, and documentation to ensure accuracy and compliance with relevant regulations.
• Assist with preparing service reports, quotes, and invoices.
• Help organise team schedules, meetings, etc
• Ensure compliance with industry standards and assist with audit preparation.

• Previous experience in service desk, scheduling, admin roles and service sector
• Excellent organisational, multitasking, and time management skills
• Strong communication and customer service abilities
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM
• Ability to work under pressure, reliable, and hardworking.

• Weekly shift covering 07:00 – 18:00 Monday – Friday.
• 1 in 4 Saturdays 09:00 – 17:00
• 1 in 4 Sundays ON CALL from 06:00 – 18:00
• Provide cover during Bank Holidays throughout the yea

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Employee car scheme for you and family – fully insured
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• 25 days holiday rising with service
• Private Medical Healthcare
• Group Income Protection cover with Aviva
• Employee Assistance Program
• Onsite gym, Sports and Social Club
• Wellbeing hour each month
• Two volunteering days per year
• Reward gateway voucher discounts
• Annual events (e.g., summer party, BBQ & Xmas party)

• 5+ years' experience in Service Desk support
• Working knowledge and understanding of ITIL framework
• Demonstrable troubleshooting and problem resolution skills
• Strong experience of Microsoft Windows 11 support and installation
• Strong Microsoft Office and Office 365 skills
• Client patching and collection management using SCCM
• Active Directory and other account administration experience
• Strong documentation skills
• Experience working to Service Level Agreement targets
• Ability to use remote control tools and provide effective telephone / remote support
• Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software
• Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level

• Windows Operating System - Windows 11
• Microsoft AD Admin tools
• Palo Alto Global Protect
• Microsoft Office 365 Admin & Support
• SharePoint
• Microsoft Teams Collaboration Tools
• MFD’s
• SAP Concur
• ePDQ
• Crowdstrike ED&R
• Qualys Vulnerability Management
• Microsoft System Center Configuration Manager 2016
• InTune Mobile Device Management
• Banking systems including CitiDirect, Barclays.Net, ING
• Bespoke CRM and POS systems
• Windows Server
• Contact Centre as a Service such as TalkDesk
• ITSM systems such as Freshservice
• Microsoft Power Applications

• Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed, while delivering excellent and clear communications of incidents, ensuring the customer is satisfied with the resolution of the call prior to closure.
• Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions
• Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively.
• Escalate Major Incidents or complaints as appropriate.
• Identify and report recurring incidents to BTS Service Desk Management team to prevent problems.
• Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service Desk   
• Own all enquiries and ensure that the customer is kept up to date and informed of progress. 
• Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report.  Liaise with 3rd level teams where appropriate.  This applies to client and mobile devices.

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: 16.25 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week, rotating shifts including weekends (on a rota)
Start: ASAP

Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to internal users, including international teams
• Managing and resolving a wide range of IT issues through the service desk system
• Building and configuring desktops and other hardware as part of project rollouts
• Working to SLAs and escalating more complex issues where necessary
• Delivering excellent customer service with clear communication and follow-up
• Supporting a hybrid environment including Windows and Google Workspace technologies

What We're Looking For:

• Prior experience in a 1st line support or IT service desk role
• Confident with troubleshooting within Windows and Google environments
• Excellent communication skills and a strong customer service approach
• Willingness to work a rotating shift pattern including weekend coverage
• Hands-on skills in hardware builds or desktop support would be a bonus

This is a great role for someone looking to grow their technical support skills in a collaborative and fast-moving IT environment.

Apply today to find out more and get started quickly.

57,433 per annum, 35 hour working week, on-site Monday-Friday working pattern and other benefits
Hays Technology are working in partnership with a large public sector organisation to recruit an IT Service Desk Manager on a permanent basis.

Our client is modernising the way they deliver technology services and are looking for a confident, customer-focused, technically experienced IT Service Desk Manager to lead a team of 1st and 2nd Line IT Support staff through this next phase of improvement and innovation.

This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across this organisation.

Key responsibilities include:

• Coaching and developing a skilled team of Service Desk Analysts and Technical Service Engineers.
• Acting as the senior point of escalation for complex support queries.
• Embedding a proactive, data-driven approach to service improvement - monitoring key metrics like ticket volumes, resolution times, and customer satisfaction.
• Supporting the adoption of automation and self-service tools to create efficiencies.
• Building strong working relationships with suppliers, ensuring robust contract management.
• Ensuring consistent service delivery across multiple sites, including remote and on-site support.

In order to apply for the role, you must have the following skills and experience:

• Proven experience in leading IT support teams - across both 1st and 2nd line - in a fast-paced, customer-facing environment.
• A relevant ITIL qualification, a strong grasp of ITIL service management principles and hands-on experience using service and asset management tools.
• Strong working knowledge of contract management best-practice.
• Great communication and coaching skills - someone who can develop others while building a culture of positivity, collaboration, and accountability.
• A keen eye for service performance data, with the drive to act on trends and implement improvements.
• Good all-round technical knowledge of end-user support environments - including Microsoft 365, Windows, and networking fundamentals.

If you have the relevant experience and would like to apply, please submit your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Desk Executive
Location: Office-Based - Enfield, London
Salary: 28,000 - 32,000 per annum (DOE)

Overview:
A growing and forward-thinking provider of workplace refreshment solutions is seeking a proactive and organised Service Desk Executive to join their London-based team. This is an exciting opportunity for someone with strong administrative and customer service skills to play a key role in supporting daily operations and ensuring excellent service delivery.

The Role:
Based in the company's Enfield office, you will act as a central point of contact for clients, suppliers, and the field service team. You'll be responsible for logging service calls, managing stock, coordinating engineers, and supporting the wider operations team with administrative tasks.

Key Responsibilities:

• Handle incoming customer queries, service requests, and orders via phone and email.
• Log service calls and assign them to field engineers based on priority and location.
• Liaise daily with the field service team to ensure smooth scheduling and communication.
• Manage stock levels of spare parts, including ordering, returns, and internal tracking.
• Place orders with suppliers and maintain accurate records.
• Reconcile cash collected by the field team and ensure accurate reporting.
• Maintain and update the internal database to track parts and engineer activity.
• Send out daily service performance reports.
• Order and manage office supplies as needed.

Candidate Requirements:

• At least 1 year of experience in a customer service or administrative role.
• Strong communication skills and a passion for delivering excellent service.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent time management and organisational skills.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Confident working independently and as part of a team.

Additional Information:

• Working Hours: Monday to Friday, full-time.
• Location: Office-based in Enfield Candidates must be able to reliably commute

•  Be the first point of contact for customers; building excellent working relationships ensuring that issues are always dealt with promptly and efficiently.
• Operate and maintain the CRM System, ensuring that correct information is up-to-date and accurate.
• Processing incoming sales orders and sales return orders.
•  Troubleshooting incoming calls, providing simple fixes and when necessary logging engineer visits.
• Logging engineer visits and coordinating their schedules as needed.
• Documenting end user locations for equipment or services.
• Ensuring you are following up with their service calls and installations, ensuring customer satisfaction.
•  Scanning and accurately linking unit detail paperwork to the computer system for records management.
•  Liaising with relevant team to arrange equipment movements between sites.

•  Proficient at task prioritisation, and capable of managing multiple responsibilities efficiently.
• Demonstrates a proactive approach to tasks and challenges
• Good telephone manner and communicate effectively with customers.
• Experience of computer order entry and CRM Systems ( Microsoft Navision / Salesforce ideally)
• You can work effectively as part of a team or independently, as the situation demands.
• Experience working in a fast-paced office setting.

• Service Desk Analyst
li>Sale, Greater Manchester (On-site)
• £31.00 to £5.00 per hour (via Umbrella) / 5,000 to 0,000 per year (DOE)

The Opportunity:

ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline IT support across multiple international locations.

As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America (x400 users) to resolve issues and provide solutions on a day-to-day basis.

This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach.

Skills and Experience:

• 3 to 5 years' worth of commercial experience in a Service Desk or IT Support environment

Proven knowledge of:

• Windows Server and Desktop OS, Active Directory, SCCM, Intune, etc.
• VMware, Azure, Office 365, LAN/WAN and Email hygiene tools
• Cisco, Meraki, Palo Alto and VoIP technologies

Familiarity with:

• Cybersecurity principles and cloud infrastructure
• ITSM platforms and ITIL-based service management
• Windows systems installation, maintenance and troubleshooting
• Experience supporting both on-site and remote international users
• Strong communication and documentation skills
• Microsoft 365 Fundamentals certification (desirable)
• Cisco Call Manager or Contact Centre knowledge (advantageous)

Please contact Edward here at ISR to learn more about our global client and how you can become a part of their wider IT Services team focused on delivering a first-class service to their internal colleagues?