602 Service Desk jobs in the United Kingdom

Service Desk Engineer

Up to £32,000 per annum - DOE

Full Time - Onsite

Location: Leeds – Marshalls Mill, Holbeck

At Afinite we're looking for a proactive and positive Service Desk Engineer to join our team and support our customers with valuable IT support for Microsoft 365 environments.

About Us

We're a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.

Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with clients based on trust.

Core Role

Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.

As well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.

Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.

This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers.

Competencies

• Communication - Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors
• Delivering Results - Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure
• Exceeding Client Expectations - Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
• Commercial Awareness - Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
• Delivering Value - Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
• Collaboration and Teamwork - A positive team player and self-starter.

The ideal candidate will have the following experience:

• Service Desk: 3+ Years (preferred)
• IT Support: 3+ Years (preferred)
• Working within a service provider (preferred)

And the below skills:

• Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
• Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
• Experience with Android, iOS, macOS, and Windows (10 and later).
• Ability to assemble and replace PC parts.
• Strong attention to detail and excellent telephone manner to communicate clearly with clients.

A full job description is included on the application page.

What is on offer:

• City centre location with free on-site parking.
• 8% employer pension contribution.
• Performance-related annual bonus.
• Professional development support allowance.

Click apply now and upload an up-to-date CV.

We have a great opportunity for a Service Desk Analyst, to work on a temporary basis,

to start asap, for 3 months. Based in Eastleigh.

To start asap, for 3 months

Service Desk Analyst

Pay Rate 14.88 to 15.62 dependent on experience

Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required

Working fully on site

Based in Eastleigh

Free parking

Purpose:

To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources.

• Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation.

• Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making.
• Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value.

• Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained.

• Conduct periodic health checks on equipment and identify problem areas which maybe resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met.

• Maintain an up-to-date knowledge of software packages in use throughout The Service in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate.

• Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals.
• Minimum 1yrs experience of working on a Corporate IT Helpdesk.
• Broad knowledge of general current IT issues.
• Will have a full, clean U.K. driving licence and access to a vehicle.
• Evidence of ability to communicate effectively, verbally and in writing to people at all levels with a strong commitment to customer care.
• Must be able to summarise verbal information and explain technical concepts in plain English.
• Must have experience or in-depth training in effective telephone use with a professional approach.
• Building Laptops
• Will have experience of working in an environment where accuracy and attention to detail are requirements of the role
• Proven Logical and methodical approach to work processes
• Experience of providing support and working collaboratively in a team

environment.

• Experience of proactively pre-empting and resolving potential conflict situations.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Change your job, change your workplace, change your future.

We are actively building diverse teams and welcome applications from everyone

Role: Service Desk Analyst
Located: Warrington Birchwood 
Package: Competitive pay, plus bonus and additional company benefits
Shift Pattern: 37.5 hours per week with shifts rota'd between 7am-7pm

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

• Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered
li>Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
• Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets
• Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer.
• Maintain understanding of applicable technologies in use by Ricoh customers to contribute to a higher level of first time fix rates.
• Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers
• Engage in “shift left” activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfaction

You will ideally have

• Must be capable of working unsupervised to agreed timescales
• Excellent communication skills – both verbal and written
< i>Excellent interpersonal skills
• Ability to develop good relationships with customers
• Ability to organise and prioritise work in an effective manner
• Ability to work under pressure
• Methodical and disciplined approach to work
• Ability to work well in a team
• Excellent troubleshooting skills

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

Overview

Ref: (phone number removed)

Service Desk Analyst / IT Support / Windows / On-site

Role Responsibilities

Responsibilities will include:

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritise, and triage support tickets.
• Coordinate with remote teams and escalate to infrastructure or application support when required.

Person Specification

Essential skills will include:

Previous experience supporting hardware systems and Windows operating systems

• Technical troubleshooting - hardware, software, network & security
• Proficiency in the latest Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS

Next Steps

Apply by contacting Ciaran Ahern, (phone number removed) or (url removed)

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

JOB TITLE: SERVICE DESK ADMINISTRATOR

LOCATION: Farnham

SALARY: 26k/27k

COMPANY INFORMATION Service Desk Administrator

• Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding team
• Close working relationships with high profile clients meaning long term contracts and security
• Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
• Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East
• Excellent reputation for delivering quality and high standards of service
• Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

CANDIDATE INFORMATION Service Desk Administrator

• As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
• To be organised, with good attention to detail
• Ability to work in a fast-paced environment
• Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
• Excellent written and verbal communication skills
• Good time management skills to work under pressure and to deadlines
• Pro-active with the ability to think on your feet and for yourself
• Demonstrate sound decision making when taking responsibility for tasks
• Accurate data entry skills

JOB INFORMATION Service Desk Administrator

• As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing
• Incoming phone calls & emails over various inboxes
• Allocation of works to engineers
• Working to response times to meet contractual SLA agreements

• Providing support obtaining accreditations and certifications

• Collating health, safety and compliance documentation

• Assisting with quality procedures to obtain ISO standards (in future)

• Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
• Requesting site access and arranging Permits when required,
• Preparing quotations with support from contract managers
• Requesting costs and raising purchase orders to suppliers

Your new company
We are currently recruiting on behalf of a well-known organisation in the Goole area, for an enthusiastic Service Desk Administrator. This is a 6-month contract role working for a supportive team.


Your new role
Provide 1st Line Support to users across the business
Manage SAP access requests and perform admin tasks
Handle ticket administration and escalate issues where needed
Perform password resets and troubleshoot login concerns
Carry out accurate data entry tasks
Support general SAP system administration duties



What you'll need to succeed
Great communication skills and a helpful attitude
A keen eye for detail and a proactive mindset
Ability to follow procedures and work independently
Basic understanding of SAP or willingness to learn

What you'll get in return
Working for a friendly and supportive team, 6-month contract, 120 per day, inside IR35
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: £19.87 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week
Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota)
Start: ASAP

Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to internal users across various regions
li>Handling and resolving a wide range of IT issues through the service desk platform
• Building, imaging, and deploying desktops as part of project rollouts
• Ensuring timely and professional responses to incidents and requests
• Supporting both Windows and Google Workspace environments
• Following established procedures and escalating issues when needed

What We're Looking For:

• Previous experience in a 1st line support or IT service desk environment
• Strong knowledge of Windows OS and Google Workspace
• Confident communicator with excellent customer service skills
• Comfortable working late evening and night shifts, including weekends on a rotation
• Experience with hardware builds or desktop support is desirable

This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth.

Apply now to secure your interview and start date.

Onsite & Remote IT Support Technician

Location: Central London

Salary: 35,000

About the company

Our client is a well-established Managed Service Provider based in Central London.

Position Overview

You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients.

Responsibilities

• Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
• Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
• Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
• Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware-ideally UniFi, Aruba, and Cisco.
• Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.

Candidate Requirements

Essential Skills and personal qualities

• Communication Pro: Exceptional written and verbal communication skills.
• Tech Savvy: Experience with managing both PCs and Macs in a business environment.
• Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
• Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
• Security Skills: Experience with firewalls, security software, and modern internet technologies.
• Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.

This role mainly works with small businesses across London, you won't be touching security or client servers (In house servers in place). You'll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.

Apply now to Just IT or email (url removed) and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.