93 Public Service jobs in the United Kingdom
frog - Midweight Public Sector Service Designer - London
Posted 5 days ago
Job Viewed
Job Description
Why Join frog
Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.
What You'll Be Doing
The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You’ll collaboratively build cross-government services that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale.
In frog we’re building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you’re not entirely sure how this works, talk to us! It’s the vanguard of design in government and we want you to be in it. You won’t be afraid to convince and show policy people a new way of working. You’re able to evangelise public policy design at all levels of government.
An Overview Of The Role
As a service designer, you’ll be an expert in:
- Zooming out on the wider context, focus on policy outcomes and zoom in on what people need
- Designing in a user-centred way, understanding user needs and advocating for people in the design process
- Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor
- Working towards justice, equity and inclusion in the teams you work with and the services you help deliver
- Working towards environmental sustainability of government and its services
- Leading the design of services and supporting the wider organisational objectives and strategic priorities
- Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
- Using reflective and critical thinking; challenging assumptions and asking questions; to support government to do better and deliver better services
- Using evidence from research and data to inform design and management decisions, and use evidence to engage with senior stakeholders
- Analysing failure within services and identify root causes for that failure; find opportunities for reducing complexity and reducing cost
- Designing collaboratively and in the open, engaging stakeholders in the design process in a variety of ways, including workshops, design sprints and other co-design methods
- Visualising and mapping services, sketch and prototype ideas
- Guiding, supporting and mentoring other designers and colleagues
- Educating colleagues in user-centred design and service design when necessary
- Contributing to, and helping maintain and grow the design community, sharing patterns and approaches with others
What We Look For
A good fit for this role will bring many of the skills, experience, and attributes below
- Previous experience working with Public Sector and proven experience with GDS
- Comfort leading sessions with senior clients
- Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
- Passion about helping to create an environment where people can do great work
- To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance Security Check Clearance
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility
Application Instructions
Please ensure a link to your portfolio of work is included on your CV and any passwords required are included. Your portfolio should highlight your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. Please note that we are unable to accept any applications without a portfolio.
Need To Know
We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy
CSR
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.
Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
About Capgemini Invent
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
More information is at available at:
Service Designer Public Sector
Posted 11 days ago
Job Viewed
Job Description
**About NTT DATA and Tangity**
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage-precision, long-term thinking, and social responsibility-into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
**Tangity** , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
**The Role**
As a **Senior Service Designer** at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence.
You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to our internal service design practice, and support the development of our collective craft.
**What you'll be doing:**
+ Scope, plan, and lead service design activities across all phases of design and delivery
+ Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
+ Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
+ Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
+ Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
+ Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
+ Translate insights into actionable service improvements, opportunity areas, and design recommendations
+ Communicate complex service concepts and journeys through compelling storytelling and artefacts
+ Embed accessibility and inclusive design principles throughout the service lifecycle
+ Support junior designers with feedback, encouragement, and guidance
+ Contribute to the ongoing development of Tangity's service design practice, methods, and tools
**What experience you'll bring:**
**Core Responsibilities**
+ Independently delivers high-quality design outputs with minimal supervision
+ Participates actively in internal rituals (e.g. stand-ups, critiques, knowledge shares)
+ Helps translate client or user needs into effective, actionable design solutions
+ Begins to mentor or support junior team members with constructive feedback and encouragement
**Expected Behaviours**
+ Takes initiative to complete work independently while knowing when to seek input or support
+ Proactively communicates progress and asks thoughtful questions to deepen understanding
+ Contributes to the quality and pace of the team's delivery, offering ideas and solutions
+ Demonstrates reliability, accountability, and a positive attitude toward challenges
**What We're Looking For**
+ 5+ years of relevant experience in Service Design or a related discipline
+ Strong portfolio demonstrating end-to-end service design capability across sectors or domains
+ Confident in applying human-centred design principles and inclusive design practices
+ Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
+ Proficient in communicating design concepts visually and verbally to stakeholders
+ Familiar with agile environments and working in multidisciplinary product teams
+ Knowledge of accessibility standards (e.g., WCAG) and inclusive design methods
+ Strong written and verbal English communication skills
+ Exposure to Government Digital Service (GDS) and service standards
+ Experience working in or with the UK public sector
+ Familiarity with design systems and integrating service design with digital delivery
+ Degree in Service Design, UX, HCI, or a related discipline
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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Senior Service Designer - Public Sector
Posted today
Job Viewed
Job Description
Senior Service Designer – Public Sector
Location: London (Hybrid)
Salary: Up to £75,000
Clearance: Must currently hold or have previously held SC clearance
Eligibility: Must have lived in the UK continuously for the past 5 years (no absences over 3 months)
The Opportunity
A leading design consultancy is seeking a Senior Service Designer to join a multidisciplinary team delivering impactful, human-centred services for the UK public sector. This is a chance to work on meaningful projects that improve lives and systems, while contributing to a growing design practice.
What You’ll Do
- Lead service design activities across discovery, alpha, beta, and live phases
- Conduct user research and map service journeys, ecosystems, and processes
- Facilitate co-creation workshops and stakeholder engagement sessions
- Prototype service components and test with users to validate ideas
- Translate insights into actionable service improvements and design recommendations
- Mentor junior designers and contribute to internal design capability building
What You’ll Bring
- 5+ years of experience in service design or a related discipline
- Strong portfolio showcasing end-to-end service design work
- Experience working in or with the UK public sector
- Familiarity with GDS standards and inclusive design practices
- Skilled in research, synthesis, facilitation, and visual communication
- Comfortable working in agile, cross-functional teams
Why Apply?
You’ll join a collaborative, inclusive environment that values continuous learning, well-being, and innovation. The organisation offers flexible working, tailored benefits, and a strong commitment to diversity, equity, and inclusion.
Apply Now
If you meet the clearance and residency requirements and are passionate about designing services that matter, we’d love to hear from you.
Please note: All applicants must have an updated portfolio.
Contact Anna-Jane Murphy to learn more about the role!
AMC/AJM/SSDTP
Senior Service Designer - Public Sector
Posted today
Job Viewed
Job Description
Senior Service Designer – Public Sector
Location: London (Hybrid)
Salary: Up to £75,000
Clearance: Must currently hold or have previously held SC clearance
Eligibility: Must have lived in the UK continuously for the past 5 years (no absences over 3 months)
The Opportunity
A leading design consultancy is seeking a Senior Service Designer to join a multidisciplinary team delivering impactful, human-centred services for the UK public sector. This is a chance to work on meaningful projects that improve lives and systems, while contributing to a growing design practice.
What You’ll Do
- Lead service design activities across discovery, alpha, beta, and live phases
- Conduct user research and map service journeys, ecosystems, and processes
- Facilitate co-creation workshops and stakeholder engagement sessions
- Prototype service components and test with users to validate ideas
- Translate insights into actionable service improvements and design recommendations
- Mentor junior designers and contribute to internal design capability building
What You’ll Bring
- 5+ years of experience in service design or a related discipline
- Strong portfolio showcasing end-to-end service design work
- Experience working in or with the UK public sector
- Familiarity with GDS standards and inclusive design practices
- Skilled in research, synthesis, facilitation, and visual communication
- Comfortable working in agile, cross-functional teams
Why Apply?
You’ll join a collaborative, inclusive environment that values continuous learning, well-being, and innovation. The organisation offers flexible working, tailored benefits, and a strong commitment to diversity, equity, and inclusion.
Apply Now
If you meet the clearance and residency requirements and are passionate about designing services that matter, we’d love to hear from you.
Please note: All applicants must have an updated portfolio.
Contact Anna-Jane Murphy to learn more about the role!
AMC/AJM/SSDTP
Senior Service Designer - Public Sector
Posted 11 days ago
Job Viewed
Job Description
£6000 - 75000 GBP
10% Bonus, Pension, Healthcare
Hybrid WORKING
Location: Central London, Greater London - United Kingdom Type: Permanent
Senior Service Designer - Public Sector
Location: London (Hybrid)
Salary: Up to £75,000
Clearance: Must currently hold or have previously held SC clearance
Eligibility: Must have lived in the UK continuously for the past 5 yea.
Community Outreach Worker (Community Support Service)
Posted 2 days ago
Job Viewed
Job Description
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Community Outreach Worker (Community Support Service)
Reference : 298
Salary: £26,000 - £26,500 per annum, depending on skills and experience, inclusive of Outer London Weighting (OLW)
Hours: 37.5 hours per week (5 Days)
Contract: 12 months Fixed Term
Reports to: Team Leader or Services Manager (CSS/DAS)
Main base(s): Watford Wellbeing Centre, providing outreach around Three Rivers.
Purpose of Post
The Community Outreach Worker (Community Support Service) provides people with complex needs who have mental health as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.
About the service
Our Community Support Service is here to provide advice, information and holistic outreach support to people who are experiencing mental ill-health or need help with their mental wellbeing. We work alongside people to develop an individually tailored package of support that meets their needs, working with clients to find the solutions that are right for them. This service is flexible to help resolve real-life difficulties and improve client’s independence, quality of life and wellbeing.
The service will be delivered in Three Rivers, based at the Herts Mind Network Wellbeing Centre, providing outreach around Three Rivers.
The purpose of the Community Support Service Outreach Worker is to:
- To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Three Rivers. li>To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Friday 8th August 2025.
Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged.
Interviews to be held at Watford Well-being centre
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Integrated Community Equipment Service Warehouse Supervisor
Posted 2 days ago
Job Viewed
Job Description
Description
Our local government clients are recruiting an Integrated Community Equipment Service Warehouse Supervisor, a key role integral to the efficient operation of the warehouse. You will work closely with the Operations Managers to ensure the warehouse and distribution network is safe and compliant with legislation. Your role in maintaining stock levels and conducting stock audits is crucial to our operations.
Responsibility
Oversee the ordering of standard and bespoke equipment (Specials) goods in standard stock, goods in bespoke equipment and resource data to the client for delivery. Conduct weekly health and safety checks to ensure the warehouse complies with relevant health and safety regulations. To load recycled specification onto intuitive community equipment ordering platform (TCES) ensuring prescribers can order and reduce spend on new stock, maintain safe weight distribution of equipment following weight distribution process, carry out any other duties as requested and keep records of all spends on internal service records, update (TCES) Community software tracking platform catalogue with any new equipment or edit/amend existing community equipment.
Qualification – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics. li>Qualification in Supply Chain Management
- Clean Driving License
- Advanced – Microsoft Office (Word, Excel, Outlook), social media.
Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.
Successful candidates will be:
- < i>Previous experience in the community equipment ordering and management sector.
- Knowledge of the end-to-end software solution that offers an intuitive community equipment ordering and tracking platform. li>Knowledge and experience of logistics operations
- A good understanding of the health and social care system
- Good legislative knowledge
- Good range of IT skills
- Good supervisory skills
- Process driven
- Good negotiation and people management skills
- Experience in Warehouse Health & Safety Management
- H & S legislation relating to the core business areas
- Warehouse operations, supply chain management and multi-drop deliveries
- Understanding the hazards in the work they undertake.
- Following safety rules and procedures
Essential Compliance Requirements
- 3 Years' References.
- Enhanced CRB/DBS
- A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
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Integrated Community Equipment Service Warehouse Supervisor
Posted 5 days ago
Job Viewed
Job Description
Description
Our local government clients are recruiting an Integrated Community Equipment Service Warehouse Supervisor, a key role integral to the efficient operation of the warehouse. You will work closely with the Operations Managers to ensure the warehouse and distribution network is safe and compliant with legislation. Your role in maintaining stock levels and conducting stock audits is crucial to our operations.
Responsibility
Oversee the ordering of standard and bespoke equipment (Specials) goods in standard stock, goods in bespoke equipment and resource data to the client for delivery. Conduct weekly health and safety checks to ensure the warehouse complies with relevant health and safety regulations. To load recycled specification onto intuitive community equipment ordering platform (TCES) ensuring prescribers can order and reduce spend on new stock, maintain safe weight distribution of equipment following weight distribution process, carry out any other duties as requested and keep records of all spends on internal service records, update (TCES) Community software tracking platform catalogue with any new equipment or edit/amend existing community equipment.
Qualification – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics. li>Qualification in Supply Chain Management
- Clean Driving License
- Advanced – Microsoft Office (Word, Excel, Outlook), social media.
Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.
Successful candidates will be:
- < i>Previous experience in the community equipment ordering and management sector.
- Knowledge of the end-to-end software solution that offers an intuitive community equipment ordering and tracking platform. li>Knowledge and experience of logistics operations
- A good understanding of the health and social care system
- Good legislative knowledge
- Good range of IT skills
- Good supervisory skills
- Process driven
- Good negotiation and people management skills
- Experience in Warehouse Health & Safety Management
- H & S legislation relating to the core business areas
- Warehouse operations, supply chain management and multi-drop deliveries
- Understanding the hazards in the work they undertake.
- Following safety rules and procedures
Essential Compliance Requirements
- 3 Years' References.
- Enhanced CRB/DBS
- A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Community Outreach Worker (Community Support Service)
Posted 5 days ago
Job Viewed
Job Description
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Community Outreach Worker (Community Support Service)
Reference : 298
Salary: £26,000 - £26,500 per annum, depending on skills and experience, inclusive of Outer London Weighting (OLW)
Hours: 37.5 hours per week (5 Days)
Contract: 12 months Fixed Term
Reports to: Team Leader or Services Manager (CSS/DAS)
Main base(s): Watford Wellbeing Centre, providing outreach around Three Rivers.
Purpose of Post
The Community Outreach Worker (Community Support Service) provides people with complex needs who have mental health as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.
About the service
Our Community Support Service is here to provide advice, information and holistic outreach support to people who are experiencing mental ill-health or need help with their mental wellbeing. We work alongside people to develop an individually tailored package of support that meets their needs, working with clients to find the solutions that are right for them. This service is flexible to help resolve real-life difficulties and improve client’s independence, quality of life and wellbeing.
The service will be delivered in Three Rivers, based at the Herts Mind Network Wellbeing Centre, providing outreach around Three Rivers.
The purpose of the Community Support Service Outreach Worker is to:
- To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Three Rivers. li>To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Friday 8th August 2025.
Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged.
Interviews to be held at Watford Well-being centre
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Service Line Specialist - IOA (Public Sector)
Posted 11 days ago
Job Viewed
Job Description
**Title -** **Service Line Specialist**
**Location:** UK - London
**Travel** - Weekly travel will vary depending on customer and prospect requirements.
**Summary of Department Focus:**
Intuitive Operations & Automation (IOA) business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's Digital imperatives in the market. UKI is a high-growth region and IOA is looking at expanding its presence further. One of IOA's strategic growth objectives is UKI region markets and IOA is looking for a highly accomplished, results-driven sales executive to **originate, advance, and close large sales opportunities** in outsourcing. This individual will be working with industry community (Client Partners, SLM (Service line managers) IOA leadership and the UKI MCU (Market Commercial Unit) leadership to drive **sales and business development** in a high growth and highly autonomous environment.
**Summary Job Description:**
+ Define and improve the go-to-market plans, offerings, and value propositions.
+ Drive sales and pipeline
+ Build strong internal relationships with Cognizant's UKI MCU & MDU (Market Commercial & Delivery Unit) leadership, IOA Commercial/Offshore Delivery Heads and other core leaders.
**Key Accountabilities**
+ **Closing Sales** - The main responsibility and focus of the role will be the growth of our IOA business within Europe. Specifically, win new deals in customer account per pre agreed targets.
+ **Sales Plan Creation** - A critical early task will be developing and executing a growth plan for Financial Services domain.
+ **Pipeline Management** - Among the critical tasks likely be featured in the sales plans, are developing the opportunity pipeline, qualifying high priority deals and winning new business in line with agreed targets.
+ **Demand Generation** - To work with IOA and UKI MCU teams to identify prospects, create marketing plans and take responsibility to engage new clients in conversation.
+ **Proposal Development** - Understand customer needs and translate them into winning proposals for Cognizant and its customer in partnership with the presales and solution teams.
+ **IOA Solution Development Oversight -** As a pursuit leader, partner with IOA solution architects, delivery teams and other horizontal practices (e.g., AIA, EAS) to create effective deal solutions.
+ **Deal Shaping / Pricing Development** - Develop creative deal shapes, commercial structures, and pricing proposals as part of a winning sales pursuit. Work closely with the business unit and regional FP&A teams
+ **C-Level Client Relationship Building** - Build relationships across CXO levels in client organizations and developing executive level relationships.
+ **Renewal deals in the industry -** Build relationships with the potential customers by working with Vertical and Country teams. Build disruptive propositions to hunt and win these businesses in the industry.
**Key Competencies**
+ **BPO** - Deep understanding of Business process outsourcing/Digitization and able to engage Customers in BPO deal, solution, transition, and transformation shaping discussions.
+ **IOA Solution Development -** Experience in developing BPO solutions ground up, in partnership with different stakeholders within an organisation.
+ **Industry Experience** - Demonstrated ability to understand business process challenges in one or more of our key industries and translating the needs in developing compelling business process solutions with a strong focus on technology-enabled process delivery.
+ **Global Experience** - Significant international experience required including being conversant in global service delivery models - both shared services and IOA.
+ **Verbal Communication Skills** - Excellent public speaking and presentation skills including the ability to convey a set of complex and detailed deal elements in a compelling, engaging, and easy to understand manner suitable for C-level buyers.
**Written Communication Skills** - Ability to create compelling sales story lines and PowerPoint decks for presentation to C-level executives.
**Approach to Work -** Possess the innate ability to thrive in a fast-paced, client-focused, changing environment and work independently in a self-directed manner.
**Knowledge**
+ **Global Business Services** - Client-facing GBS project experience is preferred.
+ **Technology** - Understanding of technology solutions is required, especially how it affect business and operations.
+ **Professional Contacts** - Existing strong relationships with third party advisors, industry analyst, and potential C-level buyers is preferred.
+ **Virtual Work Environment** - Experience working in a virtual home / office work environment is preferred.
**Experience**
+ Experience in selling Public Sector domain in BPO/Consulting services working for a blue-chip company with added advantage in Public Sector industry selling.
+ Executive-level interpersonal, verbal, written and presentation skills, good listener, ability to provide a trusted voice at the decision-making table and be an advocate of Cognizant's vision and value proposition.
+ Experience in proactively growing customer relationships within an account while expanding their understanding of the customer's business.
+ He/she should be able to meet/deliver annual sales target of 20M TCV.
**Qualifications**
+ **Degrees** - CPA, MBA, or advanced degree in related field is preferred.
**About Cognizant**
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 delivery centres worldwide and approximately 220,000 employees as of October 31, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and ranked among the top performing and fastest growing companies in the world. Visit us online at ** or follow us on Twitter: @Cognizant.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.