85 Public Service jobs in the United Kingdom

frog - Midweight Public Sector Service Designer - London

London, London Capgemini

Posted 9 days ago

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Job Description

frog - Midweight Public Sector Service Designer - London Reference Code: 222136-en_GBContract Type: PermanentProfessional Communities: Creative & Design

Why Join frog

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. 


Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What You'll Be Doing

The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You’ll collaboratively build cross-government services that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale.  

In frog we’re building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you’re not entirely sure how this works, talk to us! It’s the vanguard of design in government and we want you to be in it. You won’t be afraid to convince and show policy people a new way of working. You’re able to evangelise public policy design at all levels of government. 

An Overview Of The Role

As a service designer, you’ll be an expert in:  

  • Zooming out on the wider context, focus on policy outcomes and zoom in on what people need   
  • Designing in a user-centred way, understanding user needs and advocating for people in the design process 
  • Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor  
  • Working towards justice, equity and inclusion in the teams you work with and the services you help deliver  
  • Working towards environmental sustainability of government and its services  
  • Leading the design of services and supporting the wider organisational objectives and strategic priorities  
  • Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services  
  • Using reflective and critical thinking; challenging assumptions and asking questions; to support government to do better and deliver better services  
  • Using evidence from research and data to inform design and management decisions, and use evidence to engage with senior stakeholders  
  • Analysing failure within services and identify root causes for that failure; find opportunities for reducing complexity and reducing cost   
  • Designing collaboratively and in the open, engaging stakeholders in the design process in a variety of ways, including workshops, design sprints and other co-design methods  
  • Visualising and mapping services, sketch and prototype ideas  
  • Guiding, supporting and mentoring other designers and colleagues  
  • Educating colleagues in user-centred design and service design when necessary  
  • Contributing to, and helping maintain and grow the design community, sharing patterns and approaches with others

What We Look For

A good fit for this role will bring many of the skills, experience, and attributes below 

  • Previous experience working with Public Sector and proven experience with GDS 
  • Comfort leading sessions with senior clients 
  • Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve 
  • Passion about helping to create an environment where people can do great work  
  • To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance  Security Check Clearance 
    To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility 

Application Instructions

Please ensure a link to your portfolio of work is included on your CV  and any passwords required are included. Your portfolio should highlight your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. Please note that we are unable to accept any applications without a portfolio. 

Need To Know

We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.


We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.


Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.


We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini Invent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

More information is at available at:

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Practice Manager - Family Help / Community Service

London, London £59646 - £61692 Annually Ackerman Pierce Ltd

Posted 10 days ago

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Job Description

permanent
Practice Manager - Family Help / Community Team

London Borough of Redbridge
Salary: 56,646 - 58,692 per annum + 3,000 Recruitment & Retention Bonus
Contract: Permanent | Full-time - 37 hours per week
Location: Family Help Hubs / Community Team, Redbridge



The Role

Redbridge Council is seeking an experienced Practice Manager to lead a team within the Family Help Service. This is a key operational role, providing oversight and support to social workers and family support staff delivering early help, targeted intervention, and safeguarding support to vulnerable children and families.

You will manage day-to-day operations, supervise staff, support complex casework, and ensure that high-quality, child-centred services are delivered in line with statutory requirements and local practice standards.



Key Responsibilities

  • Provide professional supervision, guidance, and performance management to a team of practitioners.

  • Oversee and quality-assure assessments, plans, and interventions.

  • Allocate cases and manage service priorities to meet the needs of children and families.

  • Monitor team performance and contribute to audits, reviews, and service planning.

  • Work in partnership with multi-agency professionals to ensure coordinated and effective support.

  • Support staff development, reflective practice, and continuous improvement.

  • Represent the service at internal and external meetings, including safeguarding and legal forums.



Requirements

  • Qualified Social Worker with registration to Social Work England.

  • Significant post-qualifying experience in children's services, including supervisory or management responsibilities.

  • Strong understanding of early help, statutory frameworks, and child safeguarding.

  • Proven ability to lead and develop high-performing teams.

  • Excellent communication, organisational, and decision-making skills.



What Redbridge Offers

  • A leadership role within an Ofsted-rated Outstanding Children & Families Service.

  • Ongoing training, CPD, and opportunities to influence service development.

  • Competitive salary plus 3,000 recruitment and retention bonus.

  • Flexible working arrangements and Local Government Pension Scheme.

Contact Phil at Ackerman Pierce on (phone number removed),

This advertiser has chosen not to accept applicants from your region.

Senior Practitioner - Family Help / Community Service

London, London £50532 - £55584 Annually Ackerman Pierce Ltd

Posted 10 days ago

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Job Description

permanent
Senior Practitioner - Community Team / Family Help Service

London Borough of Redbridge
Salary: 47,532 - 52,584 per annum + 3,000 Recruitment & Retention Bonus
Contract: Permanent | Full-time - 37 hours per week
Location: Family Help / Community Team, Redbridge



The Role

Redbridge Council requires a Senior Practitioner to lead and manage complex family cases within the Community Team's Family Help Service. You will provide professional guidance and support to social workers, ensuring high-quality interventions.

You will also liaise with multi-agency partners and contribute to service improvement and safeguarding practice.



Key Responsibilities

  • Lead complex assessments and family interventions.

  • Supervise and mentor social workers.

  • Provide professional advice and support service development.

  • Coordinate with partner agencies.

  • Ensure accurate records and compliance with safeguarding policies.



Requirements

  • HCPC-registered Social Worker qualification.

  • At least 3 years post-qualifying experience, ideally within early help or community services.

  • Leadership and case management skills.

  • Excellent communication and organisational abilities.



What Redbridge Offers

  • Leadership role within an Ofsted Outstanding rated service.

  • Access to professional development and training.

  • Competitive salary plus 3,000 recruitment and retention bonus.

  • Local Government Pension Scheme membership.

Contact Phil at Ackerman Pierce on (phone number removed),

This advertiser has chosen not to accept applicants from your region.

Practice Manager - Family Help / Community Service

Redbridge, London Ackerman Pierce Ltd

Posted 22 days ago

Job Viewed

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Job Description

full time
Practice Manager - Family Help / Community Team

London Borough of Redbridge
Salary: 56,646 - 58,692 per annum + 3,000 Recruitment & Retention Bonus
Contract: Permanent | Full-time - 37 hours per week
Location: Family Help Hubs / Community Team, Redbridge



The Role

Redbridge Council is seeking an experienced Practice Manager to lead a team within the Family Help Service. This is a key operational role, providing oversight and support to social workers and family support staff delivering early help, targeted intervention, and safeguarding support to vulnerable children and families.

You will manage day-to-day operations, supervise staff, support complex casework, and ensure that high-quality, child-centred services are delivered in line with statutory requirements and local practice standards.



Key Responsibilities

  • Provide professional supervision, guidance, and performance management to a team of practitioners.

  • Oversee and quality-assure assessments, plans, and interventions.

  • Allocate cases and manage service priorities to meet the needs of children and families.

  • Monitor team performance and contribute to audits, reviews, and service planning.

  • Work in partnership with multi-agency professionals to ensure coordinated and effective support.

  • Support staff development, reflective practice, and continuous improvement.

  • Represent the service at internal and external meetings, including safeguarding and legal forums.



Requirements

  • Qualified Social Worker with registration to Social Work England.

  • Significant post-qualifying experience in children's services, including supervisory or management responsibilities.

  • Strong understanding of early help, statutory frameworks, and child safeguarding.

  • Proven ability to lead and develop high-performing teams.

  • Excellent communication, organisational, and decision-making skills.



What Redbridge Offers

  • A leadership role within an Ofsted-rated Outstanding Children & Families Service.

  • Ongoing training, CPD, and opportunities to influence service development.

  • Competitive salary plus 3,000 recruitment and retention bonus.

  • Flexible working arrangements and Local Government Pension Scheme.

Contact Phil at Ackerman Pierce on (phone number removed),

This advertiser has chosen not to accept applicants from your region.

Senior Practitioner - Family Help / Community Service

Redbridge, London Ackerman Pierce Ltd

Posted 22 days ago

Job Viewed

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Job Description

full time
Senior Practitioner - Community Team / Family Help Service

London Borough of Redbridge
Salary: 47,532 - 52,584 per annum + 3,000 Recruitment & Retention Bonus
Contract: Permanent | Full-time - 37 hours per week
Location: Family Help / Community Team, Redbridge



The Role

Redbridge Council requires a Senior Practitioner to lead and manage complex family cases within the Community Team's Family Help Service. You will provide professional guidance and support to social workers, ensuring high-quality interventions.

You will also liaise with multi-agency partners and contribute to service improvement and safeguarding practice.



Key Responsibilities

  • Lead complex assessments and family interventions.

  • Supervise and mentor social workers.

  • Provide professional advice and support service development.

  • Coordinate with partner agencies.

  • Ensure accurate records and compliance with safeguarding policies.



Requirements

  • HCPC-registered Social Worker qualification.

  • At least 3 years post-qualifying experience, ideally within early help or community services.

  • Leadership and case management skills.

  • Excellent communication and organisational abilities.



What Redbridge Offers

  • Leadership role within an Ofsted Outstanding rated service.

  • Access to professional development and training.

  • Competitive salary plus 3,000 recruitment and retention bonus.

  • Local Government Pension Scheme membership.

Contact Phil at Ackerman Pierce on (phone number removed),

This advertiser has chosen not to accept applicants from your region.

Service Designer Public Sector

London, London NTT America, Inc.

Posted 1 day ago

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Job Description

**The team you'll be working with:**
**About NTT DATA and Tangity**
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage-precision, long-term thinking, and social responsibility-into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
**Tangity** , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
**The Role**
As a **Senior Service Designer** at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence.
You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to our internal service design practice, and support the development of our collective craft.
**What you'll be doing:**
+ Scope, plan, and lead service design activities across all phases of design and delivery
+ Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
+ Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
+ Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
+ Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
+ Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
+ Translate insights into actionable service improvements, opportunity areas, and design recommendations
+ Communicate complex service concepts and journeys through compelling storytelling and artefacts
+ Embed accessibility and inclusive design principles throughout the service lifecycle
+ Support junior designers with feedback, encouragement, and guidance
+ Contribute to the ongoing development of Tangity's service design practice, methods, and tools
**What experience you'll bring:**
**Core Responsibilities**
+ Independently delivers high-quality design outputs with minimal supervision
+ Participates actively in internal rituals (e.g. stand-ups, critiques, knowledge shares)
+ Helps translate client or user needs into effective, actionable design solutions
+ Begins to mentor or support junior team members with constructive feedback and encouragement
**Expected Behaviours**
+ Takes initiative to complete work independently while knowing when to seek input or support
+ Proactively communicates progress and asks thoughtful questions to deepen understanding
+ Contributes to the quality and pace of the team's delivery, offering ideas and solutions
+ Demonstrates reliability, accountability, and a positive attitude toward challenges
**What We're Looking For**
+ 5+ years of relevant experience in Service Design or a related discipline
+ Strong portfolio demonstrating end-to-end service design capability across sectors or domains
+ Confident in applying human-centred design principles and inclusive design practices
+ Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
+ Proficient in communicating design concepts visually and verbally to stakeholders
+ Familiar with agile environments and working in multidisciplinary product teams
+ Knowledge of accessibility standards (e.g., WCAG) and inclusive design methods
+ Strong written and verbal English communication skills
+ Exposure to Government Digital Service (GDS) and service standards
+ Experience working in or with the UK public sector
+ Familiarity with design systems and integrating service design with digital delivery
+ Degree in Service Design, UX, HCI, or a related discipline
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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Integrated Community Equipment Service Warehouse Supervisor

Greater London, London £17 Hourly Diamond Blaque HR Solutions

Posted today

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Job Description

contract

Description

Our local government clients are recruiting an Integrated Community Equipment Service Warehouse Supervisor, a key role integral to the efficient operation of the warehouse. You will work closely with the Operations Managers to ensure the warehouse and distribution network is safe and compliant with legislation. Your role in maintaining stock levels and conducting stock audits is crucial to our operations.

Responsibility

Oversee the ordering of standard and bespoke equipment (Specials) goods in standard stock, goods in bespoke equipment and resource data to the client for delivery. Conduct weekly health and safety checks to ensure the warehouse complies with relevant health and safety regulations. To load recycled specification onto intuitive community equipment ordering platform (TCES) ensuring prescribers can order and reduce spend on new stock, maintain safe weight distribution of equipment following weight distribution process, carry out any other duties as requested and keep records of all spends on internal service records, update (TCES) Community software tracking platform catalogue with any new equipment or edit/amend existing community equipment.

Qualification – Essential

  • GCSE Grade (or equivalent) in English Language and Mathematics.
  • li>Qualification in Supply Chain Management
  • Clean Driving License
  • Advanced – Microsoft Office (Word, Excel, Outlook), social media.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will be:

    < i>Previous experience in the community equipment ordering and management sector.
  • Knowledge of the end-to-end software solution that offers an intuitive community equipment ordering and tracking platform.
  • li>Knowledge and experience of logistics operations
  • A good understanding of the health and social care system
  • Good legislative knowledge
  • Good range of IT skills
  • Good supervisory skills
  • Process driven
  • Good negotiation and people management skills
  • Experience in Warehouse Health & Safety Management
  • H & S legislation relating to the core business areas
  • Warehouse operations, supply chain management and multi-drop deliveries
  • Understanding the hazards in the work they undertake.
  • Following safety rules and procedures

Essential Compliance Requirements

  • 3 Years' References.
  • Enhanced CRB/DBS
  • A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

This advertiser has chosen not to accept applicants from your region.
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Integrated Community Equipment Service Warehouse Supervisor

Greater London, London Diamond Blaque HR Solutions

Posted today

Job Viewed

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Job Description

contract

Description

Our local government clients are recruiting an Integrated Community Equipment Service Warehouse Supervisor, a key role integral to the efficient operation of the warehouse. You will work closely with the Operations Managers to ensure the warehouse and distribution network is safe and compliant with legislation. Your role in maintaining stock levels and conducting stock audits is crucial to our operations.

Responsibility

Oversee the ordering of standard and bespoke equipment (Specials) goods in standard stock, goods in bespoke equipment and resource data to the client for delivery. Conduct weekly health and safety checks to ensure the warehouse complies with relevant health and safety regulations. To load recycled specification onto intuitive community equipment ordering platform (TCES) ensuring prescribers can order and reduce spend on new stock, maintain safe weight distribution of equipment following weight distribution process, carry out any other duties as requested and keep records of all spends on internal service records, update (TCES) Community software tracking platform catalogue with any new equipment or edit/amend existing community equipment.

Qualification – Essential

  • GCSE Grade (or equivalent) in English Language and Mathematics.
  • li>Qualification in Supply Chain Management
  • Clean Driving License
  • Advanced – Microsoft Office (Word, Excel, Outlook), social media.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will be:

    < i>Previous experience in the community equipment ordering and management sector.
  • Knowledge of the end-to-end software solution that offers an intuitive community equipment ordering and tracking platform.
  • li>Knowledge and experience of logistics operations
  • A good understanding of the health and social care system
  • Good legislative knowledge
  • Good range of IT skills
  • Good supervisory skills
  • Process driven
  • Good negotiation and people management skills
  • Experience in Warehouse Health & Safety Management
  • H & S legislation relating to the core business areas
  • Warehouse operations, supply chain management and multi-drop deliveries
  • Understanding the hazards in the work they undertake.
  • Following safety rules and procedures

Essential Compliance Requirements

  • 3 Years' References.
  • Enhanced CRB/DBS
  • A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

This advertiser has chosen not to accept applicants from your region.

Campus Service Community Projects Officer (KD12899) - Bath, BA2 7AY

BA2 7AY Bath, South West University of Bath

Posted today

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Job Description

Campus Service Community Projects Officer (KD12899) - Bath, BA2 7AY About the role:

Are you passionate about building inclusive communities and creating meaningful change? We’re looking for a proactive and people-focused individual to join the University of Bath’s Campus Services team as our Community Projects Officer.

As one of the university’s largest departments, Campus Services supports over 5,300 resident students and 400+ staff, while also welcoming a broad range of visitors. This role is pivotal in delivering initiatives that create a welcoming, accessible, and inclusive environment for all.

You’ll lead on the development and delivery of our departmental EDI Action Plan, working closely with teams across Campus Services to embed inclusive practices into every area, from residential life and catering to events, communications, and frontline services.

You’ll also coordinate community engagement initiatives, plan inclusive events, produce accessible content, and advise on best practice, ensuring our services reflect and respect the diversity of our student and staff communities.

Key Responsibilities

  • Take ownership of the Campus Services EDI Action Plan, driving progress through data-informed insights, stakeholder collaboration, and regular evaluation.
  • Coordinate inclusive community initiatives and events that celebrate diversity and foster a sense of belonging.
  • Develop written and digital content to support departmental goals, including student guides, staff communications, and community updates.
  • Conduct focus groups and engagement activities with students and staff to identify needs and influence change.
  • Work with internal and external networks to bring best practice and innovation into the department.
About you:
  • Proven experience of managing or contributing to EDI or community-focused projects.
  • Strong communication and interpersonal skills, with the ability to work across multiple teams.
  • A data-informed, solutions-focused approach to identifying and addressing barriers to inclusion.
  • Experience organising events and producing engaging, inclusive content for diverse audiences.
  • A passion for building equitable communities and a keen awareness of current EDI trends and legislation.
Further Information:

This role is offered on a full time (36.5 hours per week) permanent basis.

For an informal discussion about the role please contact Clare Cobb on  however please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader ; autism friendly university , committed to building disability confidence and supporting disabled staff

What we can offer you:

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

  • Free counselling services through Health Assured
  • Cycle to work scheme
  • Electric vehicle salary sacrifice scheme
  • Staff discount at Team Bath gym
  • Staff discounts on postgraduate tuition fees
  • Staff discount on language courses
  • Generous employer contributory pension schemes
  • Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
  • A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
  • Free entry to the Holburne Museum in Bath
  • Local discounts and more
  • A family-friendly workplace  
  • An excellent reward package that recognises the talents of our diverse workforce
  • Relocation allowance
  • Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn .

Closing Date: 30 Jul 2025

Department: Management, Specialist and Administration

Salary: £30,805 to £37,174

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Business Operations Lead,UK Public Sector,OPERATIONS - Public Sector

London, London Amazon

Posted 6 days ago

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Job Description

Description

You will be responsible for Sales Operations, Business Intelligence, and Business financial analysis within the Worldwide Public Sector Sales Operations organization. This is a pivotal role that enables you to have significant business impact through your direct involvement in customer financial modeling, reporting, forecasting, data quality and operations support.



You will assist in the formalization of the financial and business reporting for the Partners vertical within the Worldwide Public Sector. You will be establishing driving sales insights through operational metrics, and reports to support the rapid growth of the AWS public sector business.



You will work in collaboration and coordination with Business Operations Leaders, Sales Directors, account and service teams, corporate finance. You will work with legal and compliance teams to ensure full compliance of government and Amazon policies, as well as evaluation and recommendation of new ways of conducting business that can help accelerate growth.



You should have the ability to think strategically, act effectively, and display strong analytical and critical thinking skills. You should be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.



Key job responsibilities

- Lead projects, programs and/or initiatives that improve sales productivity, increase operational efficiency, and/or establishes new processes needed by the partner business

- Lead the development and tracking of metrics for new strategic programs. Conduct analysis to identify trends and share finding with business leaders

- Manage all aspects of Worldwide Public Sector financial reporting and analysis for a Business vertical ensuring timeliness, completeness and accuracy of reporting

- Develop metrics and reports to manage sales pipeline, billed revenue and quota attainment

- Coordinate with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business

- Work with territory planning, segmentation & quota development

- Assist in the creation and management of sales compensation plans, headcount tracking, and management

- Identify reporting issues, gaps in processes, and

drive timely resolution

- Lead work streams aimed at automation and enhancement for the public sector partner team.

- Help WWPS Operations balance short term tactical goals with long term strategies



About the team

About AWS



Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS?

Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture



AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.



Mentorship & Career Growth

Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance



We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.

Basic Qualifications

- BS/BA degree or equivalent experience

- Considerable experience in the areas of finance, business management and/or sales operations in mid-to-large scale global Sales Organization

- Considerable experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting

- Considerable experience using BI tools, CRM software, and Excel

- Existing Security Clearance desirable. Due to the nature of the role, and the need to be able to complete security clearance, this role is open to UK nationals only.

Preferred Qualifications

Experience working within a high-growth, technology company would be beneficial



- Experience using Tableau/Excel

- MBA with concentration in Business or Finance

- Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through

- Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

- Strong verbal and written communications skills as well as the ability to work effectively across internal and external organizations.

- Motivated self-starter who is proactive and action-oriented

- Able to operate successfully in a lean, fast-paced organization that can scale quickly



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
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