38 Qa Roles jobs in London

Quality Assurance Technician

London, London £28000 - £32000 Annually Orion Electrotech

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Job Description

permanent

Quality Assurance Technician

Location: Wimbledon, London

Salary: Up to £32,000 per annum

Shift: Monday to Friday Flexible Start

Are you passionate about food safety and quality? Ready to make a real impact in a fast-paced manufacturing environment? Were on the lookout for a Quality Assurance Technician whos proactive, detail-driven, and eager to champion excellence across our site.

This is your chance to be at the heart of our operationsensuring every product meets the highest standards of safety, compliance, and customer satisfaction. If you thrive in a hands-on role and love turning technical know-how into real-world results, we want to hear from you!

What Youll Be Doing:

  • Lead engaging food handler inductions and refresher training sessions.
  • Welcome new starters with site tours, locker setups, and H&S training.
  • Keep our Quality Manual and Factory Procedures sharp and audit-ready.
  • Own and update technical documentation using digital systems.
  • Manage HACCP, CCPs, allergen controls, and process flows.
  • Conduct internal audits, validations, and verifications.
  • Stay ahead of legislative changes and update company policies.
  • Ensure traceability systems are watertight and records are complete.
  • Create and manage product labels for NPD and recipe changes.
  • Run weekly calibration checks and coordinate annual submissions.
  • Lead monthly audits for glass, hard plastic, and pest control.
  • Drive GMP audits and corrective action tracking.
  • Maintain supplier documentation and oversee annual reviews.
  • Manage cleaning schedules and chemical orders (Holchem).
  • Deliver COSHH and manual handling training.
  • Support CICs training for machinery.
  • Conduct monthly H&S and task risk assessments.
  • Collaborate with engineering on equipment risk assessments.
  • Monitor daily paperwork and ensure compliance logs are complete.
  • Manage visitor/contractor documentation and raw material records.
  • Keep site standards high and continuously improve them.
  • Run monthly sensory evaluations and report findings.
  • Maintain finished product specs and support NPD updates.
  • Investigate customer complaints and complete supplier NCRs.
  • Handle customer portal requests for technical documentation.
  • Support staff training in HACCP, allergens, hygiene, and equipment use.
  • Submit and verify environmental and product microbiological testing.
  • Compile monthly technical reports and use Nutricalc for nutritional data.
  • Assist in packaging and goods-in areas during staff shortages.

Who Were Looking For:

  • Experience in food manufacturing or technical compliance.
  • Solid understanding of HACCP, CCPs, and food safety legislation.
  • Organised, tech-savvy, and confident in documentation.
  • A natural communicator and trainer.
  • Thrives in a dynamic, hands-on environment.
  • Proficient in Microsoft Office and technical systems.

Ready to Elevate Food Safety with Us?

Apply now and be part of a team that values precision, innovation, and continuous improvement.

INDMAN


Due to high application volumes, we may not respond to everyone individually. If you havent heard back within 5 working days, please consider your application unsuccessful at this time. For more exciting opportunities, visit our careers page.

 

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Officer

Greater London, London £26000 Annually Made Employment Ltd

Posted today

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Job Description

permanent

Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you?


Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team!


Benefits

  • Ongoingsupportandtraining
  • 3%pension
  • 33daysannualleave(includingbankholidays)
  • ChristmasShutdown
  • LifeInsurance
  • Careerprogression


This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations.


Responsibilities

  • Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities.
  • Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets.
  • Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes.
  • Analyse QA feedback to identify trends and report findings to the Compliance Manager.
  • Ensure fair and consistent treatment of client customers across all interactions.
  • Escalate urgent matters appropriately and communicate findings constructively across the business.
  • Maintain QA scorecards in accordance with client requirements.
  • Respond to and resolve customer complaints, liaising with relevant departments and following company policies.
  • Assist with processing Data Subject Access Requests as required.
  • Perform administrative duties including file creation and project file maintenance.
  • Support the Field Operations Team with call listening for Field Agents when required.
  • Adhere to all company procedures and policies, including GDPR, and complete associated documentation.
  • Participate in training courses to enhance performance and adapt to evolving business needs.
  • Proactively identify areas for improvement across the business.
  • Engage with all departments to build and maintain effective working relationships.
  • Carry out ad-hoc tasks as requested by management or team leaders


You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.


This advertiser has chosen not to accept applicants from your region.

Quality Assurance Technician

Wimbledon, London £30000 - £32000 Annually Pioneer Selection Ltd

Posted 2 days ago

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Job Description

permanent

Job Title: Quality Assurance Technician
Location: London
Salary: £30,000 – £32,000 per annum
Hours: Monday – Friday, 8am – 4pm (40 hours per week)
Benefits: 25 days holiday + bank holidays, company pension (5% employer / 3% employee), free on-site gym membership, discretionary Christmas bonus

About the Role

We are seeking a proactive and hands-on Quality Assurance Technician to join a fast-growing food manufacturing business. This role requires a strong presence on the production floor combined with technical and administrative responsibilities to ensure compliance with food safety, quality, and regulatory standards.

You will work closely with management and production teams to maintain high-quality processes, conduct audits, and support staff training. This is a fantastic opportunity for someone who is engaging, influential, and thrives in a fast-paced environment.

Key Responsibilities
  • Conduct daily QA walkarounds, checking for hazards, hygiene standards, cleaning, and compliance with site procedures.

  • Maintain and update quality manuals, factory procedures, company policies, and technical documentation in line with legislation.

  • Perform internal audits, GMP audits, glass & hard plastic checks, pest control follow-ups, and calibration of equipment.

  • Support with food safety processes including HACCP, CCP validation & verification, allergen management, traceability, and lab testing.

  • Investigate and report on customer complaints, supplier NCRs, and corrective actions.

  • Manage staff training records, induction processes, and refresher training on food safety, hygiene, COSHH, and manual handling.

  • Oversee labelling, specifications, and documentation for new product development (NPD).

  • Assist with packaging, goods-in, or production duties when required.

About You

We are looking for a bubbly, outgoing, and proactive individual who can balance technical precision with strong communication and leadership on the factory floor.

Essential skills & experience:

  • Previous QA or food manufacturing experience

  • Knowledge of HACCP and food safety legislation

  • Exposure to auditing and compliance processes

  • Strong organisational and problem-solving skills

  • A “hands-on” attitude with the ability to influence and engage teams

Why Join Us?
  • Work for a well-established and expanding food manufacturer

  • Career development opportunities as the business continues to grow

  • Competitive benefits package including pension, holidays, and a free on-site gym

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Manager

Wimbledon, London £33000 - £35000 Annually Pioneer Selection Ltd

Posted 2 days ago

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Job Description

permanent

Job Title: Quality Assurance Manager
Location: London
Salary: £33,000 – £35,000 per annum
Hours: Monday – Friday, 8am – 4pm (40 hours per week)
Benefits: 25 days holiday + bank holidays, company pension (5% employer / 3% employee), free on-site gym membership, discretionary Christmas bonus

About the Role

An established and growing food manufacturer is seeking a Quality Assurance Manager to lead and strengthen their technical and compliance functions across multiple factories on one site.

This role requires a strong, visible presence on the production floor alongside office-based duties. You will be responsible for overseeing all aspects of quality assurance, food safety, and compliance, while also managing and developing a QA Technician.

This is a hands-on, fast-paced position where personality is key — we are looking for someone engaging, proactive, and influential, with the ability to inspire and maintain high standards across the team.

Key Responsibilities

Daily Duties

  • QA walkarounds: hazards, hygiene, cleaning standards, pallets, chemicals, and FIFO compliance

  • Verification of CCPs, fridge/freezer checks, finished product weights and specifications

  • Ensure daily paperwork is completed and filed correctly

  • Support packaging and goods-in areas in the event of staff shortages

  • Address non-conformances and corrective actions immediately

  • Handle customer complaints and supplier NCRs

Weekly Duties

  • Probe & scale calibration

  • GMP audits (3–4 per week)

  • Staff induction, manual handling, and refresher training

  • Machinery and health & safety training with supervisors

  • Traceability and raw material paperwork checks

  • Forklift, cleaning, and first aid compliance checks

Monthly Duties

  • Microbiological and sensory testing with reports and corrective actions

  • Internal audits, factory audits, H&S audits, and glass & hard plastic audits

  • Supplier questionnaires, raw material specifications, and policy reviews

  • COSHH training updates with line operators

  • Pest control follow-ups and corrective actions

  • Chemical and PPE stock management

  • Technical reporting and Nutricalc for NPD

  • Oversee maintenance job log and site standards

Additional Responsibilities

  • Maintain and update Quality Manual, company policies, and technical files in line with legislation

  • Manage HACCP, CCP validation & verification, allergens, and process flow

  • Lead staff training (hygiene, HACCP, allergens, manual handling, COSHH, H&S)

  • Coordinate customer portals, technical requests, and product specifications

  • Support new equipment risk assessments and process implementation with engineering teams

About You

We are looking for an experienced and motivated QA professional who can lead by example and influence at all levels.

Essential Skills & Experience:

  • Strong background in Quality Assurance within food manufacturing

  • Knowledge of HACCP, food safety, allergens, and compliance standards

  • Experience with internal/external audits and British Standards accreditation

  • UK food industry experience is required

  • Some supervisory or management experience

  • Engaging, proactive, and hands-on leadership style

Why Join Us?
  • Be part of a well-established and expanding food manufacturing group

  • Genuine opportunities for career progression as the company grows

  • Competitive salary and benefits package including pension, holidays, and a free on-site gym

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Manager

London, London £55000 - £78000 Annually Randstad Construction and Property

Posted 8 days ago

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Job Description

permanent
Job Opportunity: Quality Assurance Manager - Hotel Project - London

Are you a meticulous and experienced Quality Assurance (QA) Manager with a strong background in high-end construction, particularly within the hotel or super-prime residential sectors? Are you ready to take ownership of quality on a prestigious hotel project in London?

Randstad is proud to be partnering with a highly respected contractor that specializes in undertaking challenging construction projects. With expertise in luxury residential, hotel, and commercial sectors, our client is known for its "can-do" attitude and for delivering complex schemes to the highest possible standards.

They are seeking a highly competent Quality Assurance Manager to join their team on a significant hotel refurbishment project in London. This is a crucial role for a candidate who is passionate about delivering a premium product with exceptional attention to detail.



The Role

As the Quality Assurance Manager, you will be the final line of defense for all on-site quality control and management. You will have overall responsibility for ensuring that all construction activities, materials, and workmanship are executed to the exacting standards required for a high-end hotel project.

Key Responsibilities:

  • Develop, implement, and manage the project's quality assurance plan from pre-construction to completion.

  • Conduct regular site inspections and audits to monitor workmanship and ensure compliance with design specifications and building regulations.

  • Proactively identify and resolve quality issues, collaborating with the project team, subcontractors, and designers.

  • Oversee the snagging and defect management process, ensuring all items are tracked and rectified promptly.

  • Manage all quality-related documentation, including Inspection and Test Plans (ITPs), method statements, and final handover packs.

  • Act as the key point of contact for the client and professional team on all quality-related matters.

  • Provide training and guidance to the on-site team and subcontractors on quality standards and best practices.



Candidate Requirements

  • Proven experience as a Quality Assurance Manager or in a similar role on high-end construction projects, particularly within the hotel, luxury residential, or commercial fit-out sectors.

  • In-depth knowledge of construction methodologies, materials, and quality management systems.

  • Excellent communication, negotiation, and problem-solving skills, with a meticulous eye for detail.

  • Experience with quality management software and reporting tools.

  • Must hold a valid CSCS card and SMSTS qualification .

  • A relevant construction or engineering qualification is highly desirable.



What's On Offer

  • A highly competitive salary and comprehensive package, commensurate with your experience on high-end projects.

  • The opportunity to work with a leading contractor on a prestigious London hotel project.

  • A supportive and professional working environment with a long-standing company.

  • The chance to play a key role in delivering a project that sets new standards for quality.



Next Steps

If you are a talented and experienced Quality Assurance Manager with a passion for delivering excellence, we encourage you to apply immediately.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Engineer

Greater London, London £50000 - £60000 Annually Galldris Services Ltd

Posted 12 days ago

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Job Description

permanent, contract

Quality Assurance Engineer

Galldris Group

Location: Beckton, London

An exciting opportunity has arisen for a Quality Assurance Engineer to join our Team. To be considered, you will come from a Construction or Civil Engineering Background.

The Quality Assurance Engineer will be responsible for the quality assurance process. Ensure a project is handed over with accurate records and within the agreed timescales and quality standards. This document should be read in conjunction with the Galldris Services Ltd Safety Management System.

Key Accountabilities  to include but not limited to:

  • Support the operational team with accurate record keeping and document control
  • li>Collate and mange ITPs with engineering team and subcontractors
  • Sup ort design coordinators and design managers with their duties
  • Tra k equipment and update equipment registers
  • pdate and compliance with Project Quality Plan
  • E sure project compliance with the project and Galldris quality procedures
  • Supp rt engineering team and subcontractors with NCR process
  • Aw reness of project specific handover documentation. Track and collate and handover documentation to support Handover File and O&Ms
  • Awareness of Environmental issues within the construction company environment and the Environmental Manual policy and objectives
  • Awarenes  of Occupational Health and Safety issues within the construction company environment and the Galldris Services Ltd OH&S policy statement and objectives
  • Undertake other  uties commensurate with the level of this position
  • Co ply with Company polices & procedures

Experience/Knowledge:

  • nowledge of Health & Safety Legislation
  • ood knowledge of plant
  • Construction or Civil Engineering experience is essential

Skills:

  • G od Communication Skills
  • < i>Thorough understanding of Workflow Commitment to the implementation of Materials Logistics
  • T  be able to work with initiative when outside influences affect planned operations

Qualifications:

  • Degree  r similar
  • li>CSCS Card

Interested applicants must be eligible to work legally in the UK.

Should you feel you have what it takes to be successful in this role then we would love to hear from you.

Employee referral scheme - refer a friend or family member to work for Galldris.

Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic.

Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Supervisor

London, London Greencore

Posted 13 days ago

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Job Description

temporary
Why Greencore?
We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better.
We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn.
Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties.
Here at Bow , we have a team of around 800 colleagues. We produce sandwiches, wraps, platters, sub rolls and salads for some of the biggest retailers in the UK including Sainsbury's, Co-op, Asda, Morrisons and BP Wild Bean Caf.**

What you'll be doing
Shift Pattern: Night Shift - 4 on / 4 off

Due to internal progression we have a QA Supervisor (fixed term contract) on the night shift available. As a QA Supervisor you will lead a quality assurance QA team to verify that all materials including finished products are safe and conform to all relevant specification, legislation and customer requirements.
  • Working closely with the Nights Production Manager to ensure the production of safe, legal food.
  • Complete audits and key performance indicators and monitor the consistency of outputs across the team for compliance purposes
  • Train the team to ensure that new process and procedures are adopted
  • Building production team capability to improve communication and understanding of technical standards
  • Investigating customer complaints or any non-conformance raised internal or externally to provide data which informs resolution
  • Organise organoleptic panel to ensure consistent quality
  • Ensure that a safe working environment exists for all colleagues and that as a minimum the department meets the standards set out in the Health Safety and Environment policy
  • Managing the nights QA team, ensuring tasks are completed in line with schedules and trackers.
  • Monitoring of micro results and initiating any investigations as required.
  • Working closely with the hygiene team to ensure swabbing and hygiene audits are completed in line with schedules
What we're looking for
  • Flexibility required to support hygiene audits
  • Ideally educated to Higher National Diploma level and/or experience within a similar role in food manufacturing
  • Experience of managing a team and leading people
  • Holds a Level 2/3 food safety certification
  • Basic knowledge of weight legislation and allergen awareness/ practical management of allergens
  • Experienced working with computer systems
  • Understanding of internal audit process and technical key performance indicators
  • Has CCP training including Hazard analysis and critical control points (HACCP) principles for Manufacturing Unit
  • Experience and knowledge of good manufacturing practice (GMP)
  • Demonstratable non-conformance reporting techniques
  • Microbiological awareness - understanding of basic of food safety
  • Basic knowledge of hygiene principles and legal labeling practice
What you'll get in return
  • Competitive salary and job-related benefits
  • Holidays
  • Pension up to 8% matched
  • Life insurance up to 4x salary
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform
  • Access to a full Wellbeing Centre platform
  • Enhanced parental leave and menopause policies

Throughout your time at Greencore, you will be supported with on the job training and develo
This advertiser has chosen not to accept applicants from your region.
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About the latest Qa roles Jobs in London !

Quality Assurance Engineer

London, London £50000 - £55000 Annually Insignis

Posted 14 days ago

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Job Description

permanent

Quality Assurance Engineer - Greenwich - 50-55,000 + Bonus + Ex. Benefits - Permanent

About the role:
We're seeking a dynamic and proactive Quality Assurance Engineer to play a pivotal role in maintaining and improving the Quality Management System (QMS). This isn't just an audit follow-up role, you'll work directly with managers and stakeholders to drive audit close-outs, root cause analysis, and process improvements across all areas of the business.

Personality is just as important as technical ability: we're looking for someone energetic, flexible, and assertive , able to communicate with authority, influence stakeholders, and promote a culture of quality and continuous improvement.

What's in it for you:

Impact - Play a key role in audit resolution, certification, and continuous improvement across the site

Collaboration - Partner with stakeholders across all UK business areas.

Growth - Gain exposure across all business areas with opportunities to expand your expertise in QMS, RCA, and ISO certification

Culture - Join a positive, agile team environment where proactive problem-solvers thrive

What you'll be doing:

  • Maintaining and enhancing the Quality Management System (QMS) in line with ISO9001 requirements
  • Leading and supporting the close-out of audit findings and corrective actions, working with managers and stakeholders
  • Driving root cause analysis (8D, Fishbone/Ishikawa, 5 Whys) to resolve non-conformances and prevent recurrence
  • Facilitating risks and opportunities analysis, including mitigation planning
  • Supporting ISO certification activities and management reviews with process owners
  • Managing QMS document control, ensuring compliance and timely updates
  • Identifying process gaps and improvement opportunities, working with stakeholders to implement changes
  • Promoting a "Right First Time" culture across the organisation

What we're looking for:

Meaningful experience in a Quality role, ideally within manufacturing or a regulated environment

Good knowledge of QMS and ISO standards (ISO9001 essential)

Proven track record in supporting audit close-outs and corrective actions

Experienced in documentation, process improvement, and stakeholder engagement

Skilled in Root Cause Analysis tools and CAPA management

Assertive communicator with the ability to influence and support stakeholders across all levels

Agile, flexible, and proactive approach to problem-solving

Degree in Engineering, Quality or related field - open to varied industry backgrounds

Desirable

Lean Six Sigma certification (Green/Black Belt)

Background in manufacturing

Experience in supporting certification and compliance programmes

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Technician

Wimbledon, London Orion Electrotech

Posted today

Job Viewed

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Job Description

full time

Quality Assurance Technician

Location: Wimbledon, London

Salary: Up to £32,000 per annum

Shift: Monday to Friday Flexible Start

Are you passionate about food safety and quality? Ready to make a real impact in a fast-paced manufacturing environment? Were on the lookout for a Quality Assurance Technician whos proactive, detail-driven, and eager to champion excellence across our site.

This is your chance to be at the heart of our operationsensuring every product meets the highest standards of safety, compliance, and customer satisfaction. If you thrive in a hands-on role and love turning technical know-how into real-world results, we want to hear from you!

What Youll Be Doing:

  • Lead engaging food handler inductions and refresher training sessions.
  • Welcome new starters with site tours, locker setups, and H&S training.
  • Keep our Quality Manual and Factory Procedures sharp and audit-ready.
  • Own and update technical documentation using digital systems.
  • Manage HACCP, CCPs, allergen controls, and process flows.
  • Conduct internal audits, validations, and verifications.
  • Stay ahead of legislative changes and update company policies.
  • Ensure traceability systems are watertight and records are complete.
  • Create and manage product labels for NPD and recipe changes.
  • Run weekly calibration checks and coordinate annual submissions.
  • Lead monthly audits for glass, hard plastic, and pest control.
  • Drive GMP audits and corrective action tracking.
  • Maintain supplier documentation and oversee annual reviews.
  • Manage cleaning schedules and chemical orders (Holchem).
  • Deliver COSHH and manual handling training.
  • Support CICs training for machinery.
  • Conduct monthly H&S and task risk assessments.
  • Collaborate with engineering on equipment risk assessments.
  • Monitor daily paperwork and ensure compliance logs are complete.
  • Manage visitor/contractor documentation and raw material records.
  • Keep site standards high and continuously improve them.
  • Run monthly sensory evaluations and report findings.
  • Maintain finished product specs and support NPD updates.
  • Investigate customer complaints and complete supplier NCRs.
  • Handle customer portal requests for technical documentation.
  • Support staff training in HACCP, allergens, hygiene, and equipment use.
  • Submit and verify environmental and product microbiological testing.
  • Compile monthly technical reports and use Nutricalc for nutritional data.
  • Assist in packaging and goods-in areas during staff shortages.

Who Were Looking For:

  • Experience in food manufacturing or technical compliance.
  • Solid understanding of HACCP, CCPs, and food safety legislation.
  • Organised, tech-savvy, and confident in documentation.
  • A natural communicator and trainer.
  • Thrives in a dynamic, hands-on environment.
  • Proficient in Microsoft Office and technical systems.

Ready to Elevate Food Safety with Us?

Apply now and be part of a team that values precision, innovation, and continuous improvement.

INDMAN


Due to high application volumes, we may not respond to everyone individually. If you havent heard back within 5 working days, please consider your application unsuccessful at this time. For more exciting opportunities, visit our careers page.

 

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Officer

Romford, London Made Employment Ltd

Posted 1 day ago

Job Viewed

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Job Description

full time

Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you?


Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team!


Benefits

  • Ongoingsupportandtraining
  • 3%pension
  • 33daysannualleave(includingbankholidays)
  • ChristmasShutdown
  • LifeInsurance
  • Careerprogression


This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations.


Responsibilities

  • Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities.
  • Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets.
  • Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes.
  • Analyse QA feedback to identify trends and report findings to the Compliance Manager.
  • Ensure fair and consistent treatment of client customers across all interactions.
  • Escalate urgent matters appropriately and communicate findings constructively across the business.
  • Maintain QA scorecards in accordance with client requirements.
  • Respond to and resolve customer complaints, liaising with relevant departments and following company policies.
  • Assist with processing Data Subject Access Requests as required.
  • Perform administrative duties including file creation and project file maintenance.
  • Support the Field Operations Team with call listening for Field Agents when required.
  • Adhere to all company procedures and policies, including GDPR, and complete associated documentation.
  • Participate in training courses to enhance performance and adapt to evolving business needs.
  • Proactively identify areas for improvement across the business.
  • Engage with all departments to build and maintain effective working relationships.
  • Carry out ad-hoc tasks as requested by management or team leaders


You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.


This advertiser has chosen not to accept applicants from your region.
 

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  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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