312 Quality Assurance Management jobs in the United Kingdom
Management Lead - Quality Assurance - Newcastle
Posted 4 days ago
Job Viewed
Job Description
The NHS Business Services Authority is leading an NHS-led transformation programme to identify and deliver the Future NHS Workforce Solution. The solution will build on the success of the current Electronic Staff Record (ESR) system in support of the NHS People Plan and the wider NHS workforce priorities.
As we move into the next phase of delivery, we're looking for a Management Lead - Quality Assurance to join the programme's leadership team and help ensure the successful transition from the current ESR system to a future-ready, national workforce solution.
You'll lead and be accountable for the quality assurance of Supplier deliverables, software, and outputs. This includes ensuring a robust and systematic approach to quality management across all implementation milestones. Your role will involve reviewing Supplier processes, standards, and documentation to ensure high-quality outputs that meet customer expectations and perform as intended.
What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts!
Main duties of the job
As a senior leader within the Future NHS Workforce Solution Transformation Programme, your role is pivotal in ensuring the delivery of a high-quality, robust workforce solution that aligns with our strategic priorities and meets the evolving needs of the NHS. Your work will shape how NHSBSA continues to deliver value to the NHS and taxpayers.
o Ensure there are appropriate assurances on all functional and non-functional milestone deliverables.o Support quality audits to confirm service readiness and contractual compliance.o Assure that software functionality and integration but also business processes, data migration, training delivery, documentation, security controls, and service desk readiness are delivered to the agreed standards.o Lead assurance functions to ensure benefits delivery and value for money.o Facilitate workshops and attend governance boards with key stakeholders.o Embed operating model outcomes and influence assurance across roles, processes, and governance.o Line manage multi-disciplinary teams within NHSBSA policies as well as enable team performance through aligned objectives and staff development.o Lead recruitment and talent initiatives to meet evolving business needs.o Control budgets in line with NHSBSA policies and regulations.o Plan and monitor resources, training budgets, and input into financial planning.o Support matrix working across supplier, corporate, and Programme teams.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for
1. Providing SME and governance expertise, demonstrating a broad understanding and application of the operating model key assurance function(s) to assure and govern the approach and delivery of the future NHS workforce solution and service, continually applying strategic thinking which align to the needs of the business, the Programme and wider NHS workforce strategies.
2. Leading the key assurance function(s) to ensure the future workforce solution is best placed to deliver pre-identified benefits and deliver taxpayer value for money, in accordance with a predefined plan, using established mechanisms, framework(s) and design principles, under a robust governance process designed to take key stakeholders on the delivery journey.
3. Facilitating input to workshops during the design, development, configuration, testing and implementation of the future NHS workforce solution and service from dedicated working groups, consisting of senior representatives from across NHSBSA, Customers, Users and Suppliers. The post holder(s) will also be expected to attend regular governance boards and authorities as defined within the Programme delivery governance structure.
4. Collaborative working with the chosen Supplier, multiple stakeholders, including Programme teams and NHSBSA Corporate and Enabling Services, additionally the postholder(s) will be expected to work alongside the Programmes external assurance partners, leveraging their expertise and insight.
5. It is expected that the postholder(s) will draw on their knowledge and expertise in the appropriate discipline to embed operating model design outcomes and associated Programme governance arrangements into the key assurance function(s), influencing outcomes in the following areas:a. The strategic, tactical, and operational responsibilities shared and/or unique roles.b. How the Authority, partners and suppliers co-exist and operate, recognising the importance of supply change management complexity, relationship management and the need for collaborative engagement;c. Activities, inputs, outputs, controls, and capabilities required; andd. Proposed assurance and governance arrangements aligned to the principle of an Intelligent Client providing a clear fit within the organisations enabling services structures.
6. Line managing colleagues within multi-disciplinary teams operating within the NHSBSA disciplinary, absence and work performance policies.
7. Enabling the performance of others, including agreeing objectives which are fully aligned to department and organisational objectives and goals, and the development and motivation of staff to achieve them.
8. Conducting meaningful appraisals and 1-1s, developing and monitor training and personal development plans, setting performance targets and monitoring progress against agreed quality and performance criteria.
9. Undertaking recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable capability, increase skills levels, and develop talent pools to meet the changing needs of the business landscape.
10. Taking ownership for decision making within own area and across multiple teams, seeking support and feedback to develop well thought out solutions which both enable performance and further develop the teams.
11. Pro-actively allocating, managing, and reviewing colleague workload across multiple teams, management information and resource requests to inform forward planning and resource management.
12. Budget control in accordance with NHSBSAs policies, standing orders, financial regulations, and legislative requirements.
13. Accountable for planning, monitoring and measuring resource estimates assessing and anticipating where skills and needs may change and evolve. This will include being accountable for the resource profile of the teams, developing requirements for funding, managing any associated training, learning and development budgets, as well as inputting into business and financial planning for any additional requirements.
14. Support an effective matrix approach to achieve objectives, including working effectively with the supplier teams, NHSBSA corporate teams, NHSBSA ESR Service team, Assurance Partners, NHSBSA enabling services and wider programme team in supporting the product and service.
15. Work at all times collaboratively with the Programme Director, the Deputy Programme Director, other Programme Functions Leads and the wider NHSBSA programme team and NHSBSA teams, fostering a collaborative and positive working culture that aligns to NHSBSA values and ways of working within the Programme.
This role is home based and required national travel across England and Wales.
The role will be appointed on a permanent basis and are being recruited to support a specific workstream within the Future NHS Workforce Solution programme, which is scheduled to run until 2030.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders.
- Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed operating model(s).
- A strong understanding and knowledge of operating models, and the ability to interpret highly complex or ambiguous information.
- Knowledge of implementing or working under the ITiLv4 framework including detailed knowledge of service management principles, aims, and their application.
- Identifying and solving problems, including the skill to work effectively with competing priorities.
- Highly developed analytical and problem-solving skills, capable of interpreting and evaluating complex, mufti-faceted information, ability to summarise complex information in a clear and digestible way.
Desirable
- Knowledge of standards relating to digital delivery within the public health sector such as Government Service Standards, Technology code of practice.
- User-centred design principles and practices to shape value-based product innovation.
- Delivery of incremental and iterative continuous improvement which extends the economic life of products and services, maximising efficiencies and return on investment.
Experience
Essential
- Engaging with Public Sector procurement professionals, to support the delivery of relevant procurement activities.
- Interpreting strategy and aligning activities, inputs, outputs, controls and capabilities required across service design, delivery and operations.
- Managing contracted suppliers against a KPI and service management/improvement framework.
- Meeting the needs of users across a variety of channels, including bringing professional insight and expertise in how user needs change over time to ensure the product continues to meet the business needs, and applying strategic thinking to provide the best service for the end user.
- Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
- Working in a fast-paced, evolving environment and using iterative methods and flexible approaches to enable rapid delivery.
Desirable
- Business and financial planning, prioritisation of spending and other resources based on return on investment (ROI) and strategic intent.
- Managing operational process of designing and running a product or service throughout its entire product lifecycle.
- Working within constraints, and challenging constraints where needed, to maintain compliance.
Qualifications
Essential
- Degree calibre with relevant in-depth knowledge of the subject matter OR Relevant experience of the subject matter.
- Evidence of continuous professional development.
- Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF)
Desirable
- Master's qualification in relevant discipline or equivalent experience.
- Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF).
Process Improvement Engineer
Posted 1 day ago
Job Viewed
Job Description
Position: Process Improvement Engineer
Location: Hoyland, Barnsley
Salary Range: 38,000 - 48,000 per annum
Company Overview
W Talent are working with a leading manufacturing organisation located in Hoyland, Barnsley who are looking to recruit a Process Improvement Engineer. Recognised for their expertise in manufacturing and materials engineering with a strong reputation for innovation, reliability, and quality, this business serves customers across multiple international markets. They continue to invest heavily in people, process optimisation, and sustainable growth, creating exciting opportunities for ambitious engineers to thrive.
Job Description
My client are seeking a highly analytical and results-driven Process Improvement Engineer to support production and operations teams. This is a pivotal role focused on optimising metallurgical processes, improving plant efficiency, and ensuring consistently high-quality output across metal processing operations.
The successful candidate will ideally have a background in engineering within metals, foundry, or heavy manufacturing, and a passion for continuous improvement initiatives. This position will be Monday to Friday, days based, located in Hoyland, Barnsley.
Key Responsibilities
- Analyse and optimise manufacturing processes related to melting, alloying, casting, or finishing of non-ferrous metals.
- Lead process improvement initiatives using Lean, Six Sigma, or other structured methodologies.
- Monitor KPIs and conduct root cause analysis to reduce scrap, rework, downtime, and variation.
- Collaborate with production and quality teams to troubleshoot and resolve process issues.
- Develop and update SOPs and process documentation.
- Partner with R&D and commercial teams on process trials, new product introductions, and technology adoption.
- Support capital projects including new equipment installation, commissioning, and integration.
- Ensure compliance with health, safety, environmental, and quality standards.
Qualifications and Skills
- Degree in Mechanical, Metallurgical, Chemical, or Manufacturing Engineering (or related field).
- 3+ years' experience in process engineering, ideally in metals, foundry, or heavy industry.
- Strong understanding of metallurgical processes and manufacturing systems.
- Hands-on experience with Lean Manufacturing, Six Sigma, or similar methodologies.
- Ability to interpret engineering drawings, process flow diagrams, and technical specifications.
- Proficiency in data analysis for evidence-based improvements.
- Excellent communication skills with the ability to engage stakeholders at all levels.
Benefits
- Competitive salary between 38,000 and 48,000 with annual performance bonus.
- Training and professional development opportunities, including external qualifications.
- Comprehensive benefits package including pension, healthcare, and wellness schemes.
- A technically dynamic environment with opportunities to shape process strategy.
- Supportive, collaborative team culture focused on innovation.
Application Process
To apply, please submit your CV and W Talent will review your application and contact you directly if successful.
Process Improvement LEad
Posted 3 days ago
Job Viewed
Job Description
Process Improvement Lead
South West London
£500 per day inside IR35
Do you have a passion for improving services, streamlining operations, and driving meaningful change? We’re looking for a proactive and experienced Process Improvement Lead to help transform how we deliver a vital public service to our community.
About the Role
This role focuses on reviewing and improving operational processes, procedures, and practices within our Green Spaces service, which covers:
- Public parks and green spaces, including sports pitches and playgrounds
- Countryside estates and open spaces
- Cemetery and burial services
Key Responsibilities
- Review, map and analyse current processes across the Green Spaces service
- Identify opportunities for greater efficiency, safety, and consistency
- Design and implement improved ways of working in collaboration with operational teams
- Work with ICT and data teams to enhance use of digital tools and monitor progress
- Develop training and support to embed new practices across teams
- Report progress and recommendations to the Head of Culture, Leisure and Environment
Essential:
- Degree or equivalent professional experience
- Background in process improvement, service transformation, or change management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Confident with IT systems and data analysis tools
- Flexible, adaptable, and able to influence others positively
- Full UK driving licence and ability to travel within the borough
- Project management qualification (e.g. PRINCE2, Agile, or similar)
- Experience working in local government or public services
- Strategic and creative thinker with a people-centred approach
Process Improvement Lead
Posted 4 days ago
Job Viewed
Job Description
About the role
The role is to focus on reviewing all operations, processes, procedures and management practices to ensure a safe, efficient and effective Green Spaces service, including:
- Green spaces, including playgrounds, sports pitches and a range of other community facilities
- Countryside estates, including our such as our commons and open spaces
- Cemetery services
You will be based at the Civic Centre in Esher. Although a number of the team work out on sites around the borough so travel will be required. There will also be opportunities for working remotely.
The main purpose of the role:
As the Process Improvement Lead, you will be responsible for reviewing and streamlining processes and procedures across the Green Spaces team, ensuring that all are following safe practices, working efficiently and effectively, and that there is consistency across the service provided.
You will also be responsible for looking at how we implement and embed new practices within the teams providing support and effective training
Specific duties and responsibilities
Map and review all processes and procedures ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.
Develop and implement new or improved processes where necessary, working with the team and ICT to better utilise existing digital tools in such processes while also implementing effective data oversight for the service where possible to measure improvements over time.
Identify the necessary training requirements to meet the needs of the processes.
Undertake any other duties related to Green Spaces processes as determined by the Head of Culture, Leisure and Environment.
Person specificationEssential
- Degree or equivalent demonstrable experience
- Management qualification or equivalent demonstrable experience
- Experience in successful change management, improving processes in a public facing service or similar
- Strong problem solving, analytical and evaluation skills
- Ability to communicate effectively with a range of stakeholders and at all levels
- Strong IT skills and ability to disseminate information in a quick, efficient and accurate manner
- Flexible and adaptable work style
- Diplomatic, tactful and capable of being assertive
- Current driving licence and ability to travel between different locations within the borough
Process Improvement Lead Process Improvement Lead Process Improvement Lead Process Improvement Lead Process Improvement Lead Process Improvement Lead Process Improvement Lead
Process Improvement Lead
Posted 4 days ago
Job Viewed
Job Description
Process Improvement Lead
PAYE: 52.08 per hour
Umbrella: 68.12 per hour
3 Month Contract Initially
Esher, Surrey
About the role
The role is to focus on reviewing all operations, processes, procedures and management practices to ensure a safe, efficient and effective Green Spaces service, including:
- Green spaces, including playgrounds, sports pitches and a range of other community facilities
- Countryside estates, including our such as our commons and open spaces
- Cemetery services
You will be based at the Civic Centre in Esher. Although a number of the team work out on sites around the borough so travel will be required. There will also be opportunities for working remotely.
The main purpose of the role:
As the Process Improvement Lead, you will be responsible for reviewing and streamlining processes and procedures across the Green Spaces team, ensuring that all are following safe practices, working efficiently and effectively, and that there is consistency across the service provided.
You will also be responsible for looking at how we implement and embed new practices within the teams providing support and effective training
Specific duties and responsibilities
- Map and review all processes and procedures ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.
- Develop and implement new or improved processes where necessary, working with the team and ICT to better utilise existing digital tools in such processes while also implementing effective data oversight for the service where possible to measure improvements over time.
- Identify the necessary training requirements to meet the needs of the processes.
- Undertake any other duties related to Green Spaces processes as determined by the Head of Culture, Leisure and Environment.
Person specification
Essential
- Degree or equivalent demonstrable experience
- Management qualification or equivalent demonstrable experience
- Experience in successful change management, improving processes in a public facing service or similar
- Strong problem solving, analytical and evaluation skills
- Ability to communicate effectively with a range of stakeholders and at all levels
- Strong IT skills and ability to disseminate information in a quick, efficient and accurate manner
- Flexible and adaptable work style
- Diplomatic, tactful and capable of being assertive
- Current driving licence and ability to travel between different locations within the borough
Desirable
- Project management qualification or equivalent demonstrable experience
- Experience in a local government or public sector environment
- Creative, innovative and capable of thinking strategically
Process Improvement Technician
Posted 6 days ago
Job Viewed
Job Description
Process Improvement Technician
Felixstowe
Monday - Friday
46,000+
25 days holiday + Banks
Employee assisstance program
10% company pension contribution
Global employment opportunities
Leading developing and training
Discount platforms
In this role, you will work closely with cross-functional teams in an R&D and production facility to support operational improvements and drive performance across key areas of the business. You'll contribute to maintaining high product standards, assist in implementing sustainable changes, and help identify opportunities for efficiency through data analysis and continuous improvement practices.
Responsibilities:
- Conducting a range of non-routine testing and analysis on materials and products
Interpreting and communicating results to relevant teams
Following and updating standard operating procedures and test methods
Applying good laboratory practices (GLP) throughout all work
Troubleshooting technical issues and recommending solutions
Maintaining accurate and detailed testing records
Supporting plant and process problem-solving initiatives
Partnering with operational teams to apply tools such as Loss & Waste analysis, RCPS, and DMAIC
Requirements:
- Strong analytical and problem-solving skills
- Attention to detail and high level of accuracy
- Experience with statistical analysis and quality control charts
- Familiarity with Good Laboratory Practices (GLP)
- Experience within a process/manufacturing quality role
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team in a fast-paced and deadline-driven environment
- Have the skills to utilize manufacturing excellence tools and techniques (e.g. 5S, set up time reduction, Lean six sigma, Autonomous and Reliability centered Maintenance)
- Degree in biology, biotech, chemisrty or somilar (Good to have)
If you are interested in this position please click 'apply'.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Process Improvement Specialist
Posted 8 days ago
Job Viewed
Job Description
We're Hiring: Process Improvement Technician
Location: Felixstowe
polkadotfrog is excited to be recruiting for a Process Improvement Technician to join a dynamic team driving performance and quality across a leading biofuels and distilled spirits operation. This is a hands-on, analytical role where science meets strategy, and your work directly impacts efficiency, quality, and customer satisfaction.
What Youll Be Doing
- Conducting non-routine lab analysis of raw, in-process, and finished materials li>Interpreting and communicating results to cross-functional teams
- Supporting Lean manufacturing initiatives and troubleshooting plant processes
- Partnering with shift managers to apply tools like DMAIC, RCPS, and Loss Waste analysis
- Maintaining and updating SOPs and test methods
- Promoting and adhering to high standards of Health Safety
What Success Looks Like
- Measurable improvements in efficiency, cost, and quality
- Proactive problem-solving and continuous development
- Strong collaboration across on-site and off-site teams
What Were Looking For
- Degree in Science, Mechanical or Chemical Engineering (preferred)
- Experience in Food Beverage or Food Services industry
- Background in QA or lab environments
- Strong analytical skills and attention to detail
- Familiarity with GLP, statistical analysis, and quality control charts
- Knowledge of Lean Six Sigma, 5S, and other manufacturing excellence tools
- Enthusiasm for biotechnology, fermentation, and science
- Full clean driving license
Personal Traits
- Results-driven with a “can-do” attitude
- Committed to safety, change, and continuous improvement
At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format.
Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple—to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers.
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Process Improvement Engineer
Posted 1 day ago
Job Viewed
Job Description
Position: Process Improvement Engineer
Location: Hoyland, Barnsley
Salary Range: 38,000 - 48,000 per annum
Company Overview
W Talent are working with a leading manufacturing organisation located in Hoyland, Barnsley who are looking to recruit a Process Improvement Engineer. Recognised for their expertise in manufacturing and materials engineering with a strong reputation for innovation, reliability, and quality, this business serves customers across multiple international markets. They continue to invest heavily in people, process optimisation, and sustainable growth, creating exciting opportunities for ambitious engineers to thrive.
Job Description
My client are seeking a highly analytical and results-driven Process Improvement Engineer to support production and operations teams. This is a pivotal role focused on optimising metallurgical processes, improving plant efficiency, and ensuring consistently high-quality output across metal processing operations.
The successful candidate will ideally have a background in engineering within metals, foundry, or heavy manufacturing, and a passion for continuous improvement initiatives. This position will be Monday to Friday, days based, located in Hoyland, Barnsley.
Key Responsibilities
- Analyse and optimise manufacturing processes related to melting, alloying, casting, or finishing of non-ferrous metals.
- Lead process improvement initiatives using Lean, Six Sigma, or other structured methodologies.
- Monitor KPIs and conduct root cause analysis to reduce scrap, rework, downtime, and variation.
- Collaborate with production and quality teams to troubleshoot and resolve process issues.
- Develop and update SOPs and process documentation.
- Partner with R&D and commercial teams on process trials, new product introductions, and technology adoption.
- Support capital projects including new equipment installation, commissioning, and integration.
- Ensure compliance with health, safety, environmental, and quality standards.
Qualifications and Skills
- Degree in Mechanical, Metallurgical, Chemical, or Manufacturing Engineering (or related field).
- 3+ years' experience in process engineering, ideally in metals, foundry, or heavy industry.
- Strong understanding of metallurgical processes and manufacturing systems.
- Hands-on experience with Lean Manufacturing, Six Sigma, or similar methodologies.
- Ability to interpret engineering drawings, process flow diagrams, and technical specifications.
- Proficiency in data analysis for evidence-based improvements.
- Excellent communication skills with the ability to engage stakeholders at all levels.
Benefits
- Competitive salary between 38,000 and 48,000 with annual performance bonus.
- Training and professional development opportunities, including external qualifications.
- Comprehensive benefits package including pension, healthcare, and wellness schemes.
- A technically dynamic environment with opportunities to shape process strategy.
- Supportive, collaborative team culture focused on innovation.
Application Process
To apply, please submit your CV and W Talent will review your application and contact you directly if successful.
Process Improvement LEad
Posted 4 days ago
Job Viewed
Job Description
Process Improvement Lead
South West London
£500 per day inside IR35
Do you have a passion for improving services, streamlining operations, and driving meaningful change? We’re looking for a proactive and experienced Process Improvement Lead to help transform how we deliver a vital public service to our community.
About the Role
This role focuses on reviewing and improving operational processes, procedures, and practices within our Green Spaces service, which covers:
- Public parks and green spaces, including sports pitches and playgrounds
- Countryside estates and open spaces
- Cemetery and burial services
Key Responsibilities
- Review, map and analyse current processes across the Green Spaces service
- Identify opportunities for greater efficiency, safety, and consistency
- Design and implement improved ways of working in collaboration with operational teams
- Work with ICT and data teams to enhance use of digital tools and monitor progress
- Develop training and support to embed new practices across teams
- Report progress and recommendations to the Head of Culture, Leisure and Environment
Essential:
- Degree or equivalent professional experience
- Background in process improvement, service transformation, or change management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Confident with IT systems and data analysis tools
- Flexible, adaptable, and able to influence others positively
- Full UK driving licence and ability to travel within the borough
- Project management qualification (e.g. PRINCE2, Agile, or similar)
- Experience working in local government or public services
- Strategic and creative thinker with a people-centred approach
Process Improvement Lead
Posted 4 days ago
Job Viewed
Job Description
About the role
The role is to focus on reviewing all operations, processes, procedures and management practices to ensure a safe, efficient and effective Green Spaces service, including:
- Green spaces, including playgrounds, sports pitches and a range of other community facilities
- Countryside estates, including our such as our commons and open spaces
- Cemetery services
You will be based at the Civic Centre in Esher. Although a number of the team work out on sites around the borough so travel will be required. There will also be opportunities for working remotely.
The main purpose of the role:
As the Process Improvement Lead, you will be responsible for reviewing and streamlining processes and procedures across the Green Spaces team, ensuring that all are following safe practices, working efficiently and effectively, and that there is consistency across the service provided.
You will also be responsible for looking at how we implement and embed new practices within the teams providing support and effective training
Specific duties and responsibilities
Map and review all processes and procedures ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.
Develop and implement new or improved processes where necessary, working with the team and ICT to better utilise existing digital tools in such processes while also implementing effective data oversight for the service where possible to measure improvements over time.
Identify the necessary training requirements to meet the needs of the processes.
Undertake any other duties related to Green Spaces processes as determined by the Head of Culture, Leisure and Environment.
Person specificationEssential
- Degree or equivalent demonstrable experience
- Management qualification or equivalent demonstrable experience
- Experience in successful change management, improving processes in a public facing service or similar
- Strong problem solving, analytical and evaluation skills
- Ability to communicate effectively with a range of stakeholders and at all levels
- Strong IT skills and ability to disseminate information in a quick, efficient and accurate manner
- Flexible and adaptable work style
- Diplomatic, tactful and capable of being assertive
- Current driving licence and ability to travel between different locations within the borough
Process Improvement Lead Process Improvement Lead Process Improvement Lead Process Improvement Lead Process Improvement Lead Process Improvement Lead Process Improvement Lead