6 Quality Control Procedures jobs in the United Kingdom

Job Summary

To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.

Key responsibilities

• Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
• Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
• Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
• Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
• Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
• Supporting major incident identification, escalation, and resolution.
• Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
• Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes
• Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.

Skills required

• Good working knowledge of Mortgage and Home Finance regulation
• Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
• Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge
• Ideally hold a Competent Supervisor status

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Additional Details

We offer highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank.

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.

We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.

We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.

For more details about how we handle your personal data and your rights, please see our full Privacy Policy:

Job Summary

To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.

Key responsibilities

• Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
• Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
• Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
• Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
• Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
• Supporting major incident identification, escalation, and resolution.
• Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
• Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes
• Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.

Skills required

• Good working knowledge of Mortgage and Home Finance regulation
• Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
• Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge
• Ideally hold a Competent Supervisor status

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Additional Details

We offer highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank.

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.

We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.

We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.

For more details about how we handle your personal data and your rights, please see our full Privacy Policy:

Job Summary

To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.

Key responsibilities

• Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
• Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
• Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
• Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
• Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
• Supporting major incident identification, escalation, and resolution.
• Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
• Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes
• Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.

Skills required

• Good working knowledge of Mortgage and Home Finance regulation
• Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
• Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge
• Ideally hold a Competent Supervisor status

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Additional Details

We offer highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.

Job Summary

To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Leaning and Development programme.

Key responsibilities

• Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time” across the Customer and Broker journey.
• Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes
• Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
• Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies. Provide feedback on individual performance objectives and monitor progress.
• Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
• Supporting major incident identification, escalation, and resolution.
• Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
• Liaise with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes
• Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.

Skills required

• Good working knowledge of Mortgage and Home Finance regulation
• Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
• Understanding of compliance with group policies including a strong grasp of Conduct Risk and Consumer Duty knowledge
• Ideally hold a Competent Supervisor status

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Additional Details

We offer highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank.

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.

We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.

We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.

For more details about how we handle your personal data and your rights, please see our full Privacy Policy: -policy/

• Supervise and manage a remote team of cleaning staff, providing clear direction and support.
• Develop and implement efficient cleaning schedules and protocols to ensure optimal service delivery.
• Monitor cleaning quality across all assigned sites, conducting virtual inspections and performance reviews.
• Train new cleaning staff on procedures, safety guidelines, and client expectations.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and timely replenishment.
• Act as the primary point of contact for site managers and clients regarding cleaning services.
• Address any client concerns or operational issues promptly and effectively.
• Ensure compliance with health, safety, and sanitation regulations.
• Maintain accurate records of staff performance, site inspections, and supply usage.
• Contribute to the continuous improvement of cleaning processes and service offerings.
• Utilize remote management tools and technology to oversee operations and communicate with the team.

• Proven experience in facilities management, cleaning supervision, or a related role.
• Experience managing a distributed or remote team is highly advantageous.
• Strong understanding of cleaning techniques, industry best practices, and health & safety standards.
• Excellent organizational and time-management skills.
• Exceptional communication and interpersonal skills, with the ability to motivate and lead a team remotely.
• Proficiency in using standard office software and remote collaboration tools.
• Ability to troubleshoot and resolve issues effectively.
• A proactive and results-oriented approach to work.
• High school diploma or equivalent required; further qualifications in hospitality or facilities management are a plus.