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Description

Our purpose is to cultivate extraordinary experiences for employees, customers and clients. We have an exciting opportunity for an experienced leader to join our award-winning team.

We believe that a diverse team brings different perspectives and experiences that drive innovation and success. We actively encourage applications from people from all backgrounds, including those from under-represented groups, to strengthen our senior leadership team.

For a Strategic Leadership Briefing Pack please email

Role purpose

Accountable for providing leadership to our Account Management team, leading the co-creation and delivery of our Account Management strategy and providing expertise and support to our internal teams and clients.

Accountable for delivering internal communications and event planning, including management of our internal events calendar and awards strategy, delivering experiential events for clients and their customers, and leading the business development proposal writing and submission process.

The role includes leading, inspiring and caring for teams, managing exceptional client relationships and working collaboratively as part of the Strategic Leadership Team.

Key responsibilities

• Lead and inspire our Account Management team of c.6 across Account Management, Business Development and Communications and Content Management to build a highly capable and engaged team with a great reputation.
• Deploy a strategic and systematic approach to promoting and delivering experiential activations and events for clients and their customers.
• Lead the delivery of our internal and external communication strategy to help our people feel informed, cared for and engaged and external audiences inspired.
• Lead the delivery of our annual calendar of activity, aligned to our strategic goals to celebrate, communicate and engage internal and external audiences.
• Work with functional teams to identify awards, and joint award entries with clients, that will celebrate our achievements internally and reinforce our reputation.
• Identify business development opportunities aligned to our strategic aims and goals to grow revenue. Support our Business Development Manager to develop and submit compliant and compelling proposals.
• Build and nurture a team of external associate consultants, so that they are engaged, informed, equipped and well placed to represent us when our pipeline of work needs additional support.
• Lead and/or partner on delivery of internal strategic projects and initiatives and provide expertise on relevant consultancy projects.
• Build strong relationships with our Ethos Farm Americas team to share best practise and drive consistency and efficiency where applicable.
• Work collaboratively as part of the Strategic Leadership Team providing support and challenge to peers to achieve the best outcomes for our people, clients and business.
• Enable a culture where our people are at the heart of everything we do, feel psychologically safe, have opportunity to excel and where our Company Values are demonstrated every day.
• Deliver all business practices safely, ethically, sustainably and in compliance with legislation.
• Identify areas for improvement and implement changes to improve outcomes and enhance efficiency.
• Identify and share learning opportunities to continuously improve our impact.
• Be an advocate for our brand and consistently live and demonstrate our Ethos Farm values.

Required knowledge, skills and experience

Essential:

• Right to Work in UK.
• The scope of this role is broad and therefore experience and capability across several of these areas is required:
• Experience providing consultancy services.
• Experience in business development including the writing of proposals and ensuring compliance with RFP requirements.
• Experience in internal and external communications, including copywriting and communicating with front line teams and external audiences.
• Experience in marketing / experiential activations and events.
• A strategic mindset with proven experience of developing and delivering differentiated products and services.
• Significant experience of stakeholder management, often in complex and matrix situations.
• Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality.
• Proven capability to deliver high quality outputs.
• Highly organised with the ability to prioritise and meet deadlines.
• Highly resilient with the innate ability to navigate ambiguity.
• Ability to lead and inspire others and provide meaning.
• Demonstrated values and ways of working aligned to our Company Values and Purpose.

About Ethos Farm

We're award-winning specialists in Employee Experience and Customer Experience, providing consultancy services, learning, people solutions and innovation, data & insights globally.

We work with leading brands across sectors including aviation, retail, rail and real estate, to cultivate and nurture thriving cultures and to overcome some of their most complex challenges.

Our purpose is to cultivate extraordinary experiences for employees, customers and clients.

We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

Our values are:

• We work together - We deliver the best for our clients, customers and each other.
• We deliver extraordinary service - We inspire and leave a brilliant impact.
• We see opportunity - We find solutions to exceed expectations.
• We are inclusive and kind - We value the contributions and part we all play.
• We have fun - We raise smiles and love what we do.

Job Types: Full-time, Permanent

Pay: £75,000.00-£85,000.00 per year

Benefits:

• Company pension
• Free parking

Ability to commute/relocate:

• London W14: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality?

Experience:

• providing consultancy services.: 2 years (preferred)
• Business development: 2 years (preferred)

Work Location: In person

We are looking for a Head of Account Management, as a casino provider this is an important leadership role responsible for managing and growing client relationships, overseeing the account management team, and driving revenue for the company. Main role objectives include developing account strategies, ensuring client satisfaction, setting and monitoring team performance against KPIs, and acting as a key contact for high-level clients and stakeholders. The role requires a strategic and commercial mindset, strong leadership and communication skills, and deep knowledge of the iGaming industry.

Key responsibilities:

• Team leadership: Mentor, train, and manage a team of account managers, ensuring they meet performance goals and KPIs.
• Strategy and planning: Develop and implement the overall account management strategy, setting goals and objectives to drive growth and productivity.
• Client relationship management: Build, maintain, and grow strong, long-term relationships with key casino partners and game providers.
• Revenue growth: Drive revenue through upselling opportunities, strategic negotiations, and optimizing existing accounts.
• Market and product expertise: Stay up-to-date on market trends, new games, and industry developments to advise clients and the team effectively.
• Stakeholder collaboration: Work closely with internal departments (e.g., marketing, game delivery, sales) to align goals and ensure client needs are met.
• Commercial negotiations: Handle day-to-day commercial negotiations and, where needed, renegotiate existing deals with providers.
• Event representation: Attend and represent the company at industry events and exhibitions.

Required skills and experience:

• Proven experience in account management within the iGaming industry.
• Strong commercial and strategic thinking skills.
• Experience leading and developing a team.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical skills and the ability to use data to drive decisions.
• A solid understanding of the casino/iGaming sector and its ecosystem.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)

Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.

Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.

Principal Accountabilities:

Retailer Partnership Management:

• Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
• Collaborate with retailers to understand their business goals, objectives, and requirements.
• Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
• Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
• Ensure effective communication and alignment of strategies with retail partners.
• Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

• Implement and optimize sales operations processes to enhance efficiency.
• In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
• Develop and implement strategies to maximize sales and profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

• Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
• Collaborate with internal teams, including marketing and supply chain, to support business objectives.
• Monitor and analyze sales performance data to identify areas for improvement.
• Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
• Identify emerging markets and market shifts, staying fully informed about new products and competition status.
• Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.

Qualification and Experience

• 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
• Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
• BA or higher degree in Business, Marketing or Management; MBA a plus.
• Experience in marketing operations, brand communications, and launch support execution.
• Understanding of customer and market dynamics and requirements.

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)

Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.

Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.

Principal Accountabilities:

Retailer Partnership Management:

• Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
• Collaborate with retailers to understand their business goals, objectives, and requirements.
• Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
• Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
• Ensure effective communication and alignment of strategies with retail partners.
• Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

• Implement and optimize sales operations processes to enhance efficiency.
• In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
• Develop and implement strategies to maximize sales and profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

• Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
• Collaborate with internal teams, including marketing and supply chain, to support business objectives.
• Monitor and analyze sales performance data to identify areas for improvement.
• Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
• Identify emerging markets and market shifts, staying fully informed about new products and competition status.
• Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.

Qualification and Experience

• 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
• Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
• BA or higher degree in Business, Marketing or Management; MBA a plus.
• Experience in marketing operations, brand communications, and launch support execution.
• Understanding of customer and market dynamics and requirements.

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)

Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.

Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.

Principal Accountabilities:

Retailer Partnership Management:

• Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
• Collaborate with retailers to understand their business goals, objectives, and requirements.
• Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
• Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
• Ensure effective communication and alignment of strategies with retail partners.
• Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

• Implement and optimize sales operations processes to enhance efficiency.
• In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
• Develop and implement strategies to maximize sales and profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

• Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
• Collaborate with internal teams, including marketing and supply chain, to support business objectives.
• Monitor and analyze sales performance data to identify areas for improvement.
• Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
• Identify emerging markets and market shifts, staying fully informed about new products and competition status.
• Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.

Qualification and Experience

• 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
• Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
• BA or higher degree in Business, Marketing or Management; MBA a plus.
• Experience in marketing operations, brand communications, and launch support execution.
• Understanding of customer and market dynamics and requirements.

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)

Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.

Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.

Principal Accountabilities:

Retailer Partnership Management:

• Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
• Collaborate with retailers to understand their business goals, objectives, and requirements.
• Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
• Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
• Ensure effective communication and alignment of strategies with retail partners.
• Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

• Implement and optimize sales operations processes to enhance efficiency.
• In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
• Develop and implement strategies to maximize sales and profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

• Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
• Collaborate with internal teams, including marketing and supply chain, to support business objectives.
• Monitor and analyze sales performance data to identify areas for improvement.
• Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
• Identify emerging markets and market shifts, staying fully informed about new products and competition status.
• Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.

Qualification and Experience

• 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
• Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
• BA or higher degree in Business, Marketing or Management; MBA a plus.
• Experience in marketing operations, brand communications, and launch support execution.
• Understanding of customer and market dynamics and requirements.

Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

Here are some of our favourite perks and benefits, but we have so many more!

Location:
Borehamwood, WD6 1JD

Salary:
£16,000 per annum for an apprentice, depending on experience we would pay up to £25,000 for a graduate.

Contract:
Full time, Permanent

Benefits:
20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years' service, Private Health Insurance after 2 years' service

At Chalkline, we're more than just a Microsoft Solutions Partner - we're a people-first business

Chalkline was founded on a common goal, to provide bespoke enterprise-level business IT support with top-tier customer service.

Since 2016, we've helped businesses embrace their own unique digital transformation through industry expertise, tried and tested processes and genuine relationships.

Are You Passionate About Technology And Sales
Do you want to start a career in IT

As part of our growth, we are looking for our next superstar to join our team to work in a supportive, dynamic environment and be part of our Sales team.

This is an excellent opportunity for an enthusiastic, detail orientated person who wants to be part of an innovative tech company

You will be an integral part of the sales team which provides excellent solutions and services to our clients. The role is a full-time office-based role. #

With all necessary training provided, you will be responsible for:

• Supporting sales team with administrative tasks
• Carrying out constant communication with our clients & colleagues
• Developing and maintaining customer relationships
• Supporting on quoting for & handling procurement of hardware
• Supporting in assessing and qualifying sales leads
• Being involved in closing sales, including negotiation, objection handling, and processing the sale/renewal
• Learning IT projects processes, collaborating with the technical team to ensure client satisfaction
• Understanding and explaining the technical portfolio and IT technical systems sold within the organisation and use current hardware and operating systems available
• Staying updated on industry trends and product knowledge

In order to be successful in this role you should have:

• Accuracy, with great attention to detail
• Excellent written and spoken English
• A positive can-do attitude
• Analytical thinking
• Ability to work autonomously as well as working as part of a team
• Effective time management with the ability to multi-task
• Proficiency in Microsoft applications

Why Join Chalkline

• Work with the latest Microsoft technologies
• Gain industry-recognised certifications
• Be part of a friendly, supportive team that values quality and professionalism
• Receive continuous learning and development opportunities
• Make a real impact in a growing business

Plus free parking, training programmes and much more

If you feel you have the skills and experience to be successful in this role then click on
APPLY
today

No agencies please.