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Combined Customer Service and Ramp Agent
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Job Description
A vacancy has arisen within our Customer Services Department, based in Campbeltown. Reporting to the Station Manager Campbeltown, the successful candidate will be proactive, helpful to passengers and dedicated to providing a robust and safe operation.
Applications are invited from candidates who provide excellent customer service and support for the delivery of our operation as Campbeltown Airport.
Key Responsibilities
Customer Service Agents have a wide range of duties including:
Checking passengers in for flights
Ensuring security protocols are adhered to
Answer passenger queries when flights have been cancelled/delayed
Arrange alternative transport/accommodation as required and
Provide telephone ticketing sales support
Occasional lone working may be required, particularly during Sunday summer flights or when staff absences (e.g. sickness or leave) coincide
To apply for the position, please submit your CV and a cover letter supporting your application.
Skills and Knowledge
Be customer-focused and helpful.
Enjoy working with the public and meeting new people.
Have excellent communication skills.
Be able to respond quickly and efficiently to changing situations.
Be able to deal with difficult situations with tact and diplomacy.
Attitude
We are seeking individuals with a positive, can-do attitude who excel in dynamic, fast-paced environments. In this combined Customer Service and Ramp Agent role, you'll deliver outstanding service with a friendly, customer-first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you'll work collaboratively to ensure smooth operations and on-time flights. Flexibility and proactivity are essential, as no two days are the same, and physical readiness is required for ramp duties, which involve outdoor work and handling luggage.
Training and Experience
Previous experience in customer service (preferably in a fast-paced, high-pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided.
Experience in ramp operations or ground handling is an advantage, though on-the-job training will be given for all ramp duties.
Basic IT skills are required for check-in, boarding, and other customer service-related tasks.
Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations.
Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction.
Full training will be provided for both the customer service and ramp aspects of the role to ensure compliance with safety standards and operational procedures.
At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment .
Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience
Job Types: Part-time, Permanent
Pay: £13,519.00 per year
Expected hours: 20 per week
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
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