1 Remote Hospitality Operations Coordinator jobs in the United Kingdom
Remote Hospitality Operations Coordinator
OX1 3XX Oxford, South East
£28000 Annually
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Posted 3 days ago
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Job Description
Oxford, Oxfordshire, UK
Our client is seeking a highly organised and proactive Remote Hospitality Operations Coordinator to manage and streamline various operational aspects of their thriving hospitality business. This is a fully remote position, allowing you to contribute from anywhere within the UK. You will play a crucial role in ensuring the smooth day-to-day running of our client's services, focusing on customer satisfaction and operational efficiency. Your responsibilities will encompass coordinating bookings, managing client communications, liaising with suppliers, and supporting the wider operational team.
Key responsibilities:
Our client is seeking a highly organised and proactive Remote Hospitality Operations Coordinator to manage and streamline various operational aspects of their thriving hospitality business. This is a fully remote position, allowing you to contribute from anywhere within the UK. You will play a crucial role in ensuring the smooth day-to-day running of our client's services, focusing on customer satisfaction and operational efficiency. Your responsibilities will encompass coordinating bookings, managing client communications, liaising with suppliers, and supporting the wider operational team.
Key responsibilities:
- Manage and optimize the online booking system and reservation processes.
- Serve as the primary point of contact for client inquiries via email, phone, and chat, providing exceptional customer service.
- Coordinate with various service providers and vendors to ensure timely delivery of services and supplies.
- Assist in the development and implementation of operational procedures to enhance efficiency.
- Process payments, manage invoices, and maintain accurate financial records related to operations.
- Prepare reports on operational performance, customer feedback, and key metrics.
- Support the management team with event planning and coordination.
- Ensure compliance with health, safety, and hygiene standards across all operational activities.
- Maintain and update customer databases and operational documentation.
- Proactively identify and resolve operational challenges to ensure seamless service delivery.
- Proven experience in hospitality operations, administration, or a similar customer-facing role.
- Excellent organisational and time-management skills, with the ability to multitask effectively.
- Strong written and verbal communication skills, with a professional and friendly demeanor.
- Proficiency in using booking systems, CRM software, and Microsoft Office Suite (or equivalent).
- A proactive approach to problem-solving and a keen eye for detail.
- Ability to work independently and manage workload effectively in a remote setting.
- A passion for the hospitality industry and a commitment to delivering outstanding service.
- Reliable internet connection and a dedicated workspace.
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